Bruno’s Bath House

NOBODY take your dog to Brunos Bath house on the south side! Betty, my schnauzer, was in their care last wednesday (12÷09÷15). EVERYONE knows my pup is harmless, cannot even bark (shes a mute) and is so shy that she doesnt even play with toys! She is adorable and shy and sweet! When I picked her up from her special Spa date, she had her left eye completely shut, went home, flushed her eye out, and nothing helped! The next day we took her to our vet, where a Corneal Ulcer was found, which is from trauma caused to the eye, she was pit on 2 meds, and my poor fur baby had to wear a cone of shame :(! She was in pain and miserable, and very sad! We kept the cone on her until today, where she went for her second vet visit, she is doing slighly better, and they added a steroid treatment to help. Throughout her spa day, there was ZERO calls made to us regarding her eye, when I called and spoke with a manager, they had stated they would review notes and call me back, my call back was basically «no notes, not our problem». Today, after calling twice and being hung up on, I spoke with the GM again, who flat out refuses to watch the tapes nor show me the tapes I requested to see when her eye got hurt, and refuses to reimburse any vet fees. She reluctantly reimbirsed her spa package, which is something, but is not much compared to the vet bills and my poor pups pain! I will NEVER take her back to Brunos and I highly suggest no one else does either. Just because I say she can socialize doesn’t mean its ok for her to get hurt and have no calls explaining what happened. Please assist me in spreading the word regarding this, I don’t want ANY other animals to be hurt in their care again! PLEASE SHARE!

From the moment we stepped in, my husband and I were very impressed with the facility and staff. They greeted my dogs quickly and very friendly. They talked to us through everything even answer my questions on their grooming techniques. My dogs are long haired spaniels so grooming is a MUST and this place is amazing. Kudos to the staff.