Parcwood Apartment Homes

Really don’t want to think this place is that terrible but it really is. On move in day we were told that maintenance would have to come in the next day to change/​install new countertops… Shouldn’t that be done be done before you have new tenants moving in? That’s just lazy management. Also they’ll always find a way to enter your apartment each month to check maintenance and up keep; again they couldn’t do this before new tenants moved in? On a couple of basis management tells my roommate and I we haven’t paid rent only to be informed later that they misplaced or they don’t know how to read a check properly; they were extremely rude on this manner and never apologetic as to their mistakes and unprofessional tone they use to communicating with tenants.
Lastly, THEY HAD THE NERVE TO ENTER MY APARTMENT WITH NO WRITTEN NOTICE OR APPROVAL! That goes against anything in their lease; and I’m pretty sure that’s just not allowed anywhere.
It is unfortunate too; for the most part the neighbors were friendly, the workers around the complex were effective and efficient, however, the office I can’t explain what the issue is. If you decide to live here only deal with Val from the office she’s the only one who seems to have empathy and professionalism for her tenants.
I wanted to like this place but it really just seems like they treat their tenants like its a college dorm and find an excuse to enter your home.

Ok so I’m really not a fan of review sites like some people have about 3K reviews on their history but i will take my time to write a good review or a bad review considering bad it must of been really bad in order for me to do one and good it must be worth my time and input to actually recognize the good job.
With this being said — I have been at Parcwood on and off for 6 and plus years, where even few years back bought a property and still kept this rental as being so much closer to work then commute, so easily if this was such an evil place I could of move at the time somewhere else .like my own property, right? Of course nowhere is perfect-​but you can’t assume one bad day and one bad comment makes this complex impossible and unprofessional in the front office.
I take pride of my nest and the place where my kids live so by reading some of this reviews, i take it very personal and you attacking with a bad vocabulary this complex you are automatically attacking me and my home because that means I choose to live in a bad place, and that is not a correct statement.
Through my line of work i deal with few landlord and i see way worst than what some of you are stating about our front office staff, and be honest… the maintenance crew? You never see this guys sitting around. chilling, they are so nice and always says hello, they are so polite. Try other building where the maintenance guy is outside smoking laying by a car the entire time or texting without even noticed you walked by… yes some buildings do have that, but we don’t — so please before you thinking of making such remarks: double check your review and do not type such a mess, is just not nice especially when we have such nice workers.
Order being late because such and such did not relay the message? Well… take it to a higher up before you post your laundry on line, we now have a great manager (and I will be the first to tell you that is a night/​day difference compare to what we had) now if you took same issue twice and still not fixed based on ignorance i will agree with you, but if is because some parts are not in or some vendor screw up your order that is different.
Staff in the office — I gotta give it to Val as being, remaining and continue to be the nicest but that does not mean that everyone else is «crazy» or «unprofessional». I will say that some of the staff in the office could use a refreshment course in customer service, by all means just because one person one day does not give me the answer i want to hear or fix my complaint immediately does not necessary mean they are not in the position to be representing our main office. We all have bad days at work and no where you will find a 100% great customer service staff into a rental property and not even into your own property as you deal with your own contractors and mortgage peeps, or even at the store… you never get 100% customer service when you buy your groceries and you still pay for them too like you do for your rent.
Regarding the incident 2 years ago with the stabbing, please know and understand that from the office point of view, is always a certain policy and procedure that you have to follow and unless indicated by local authorities that is a danger to residents you are not entitled to have a note on your door with what happen into your neighbors apartment, so you shouldn’t blame the office for not sending out a memo about that incident.

Everywhere you’re going to have issues, understandable. It’s the way you handle the issues. Customer service is so important. I’ve read pretty much only negative reviews for these Apartments. I haven’t had such a bad experience here, although there are some things that could be handled better.
The first situation: we moved in April 2015 and immediately put in a ticket order for our window and light switch. No response. We contacted the office, they said to put in another order. We put in a second order and again no response. We just learned to live with it. Then August 2015, Parcwood contacted us and stated they put a notice on our door (which we never received but we receive all the other notices) because we have a dog. I don’t understand why they can’t call, email, they know where we live.
Second situation: our mail boxes are broken, and no notice letting us know that our mail is being held at the post office or when the mail boxes will be fixed.
Third situation: Our shower knob broke and the water would not shut off. I called the office at 12:08 and spoke to Marie, she said she would send someone right away. 12:18 no one has arrived. I call Marie again, she said that the maintenance man is on lunch and he should be back, he is off the property. (I guess she didn’t think to call me and let me know) I asked how far he was and how long she thinks he’ll be, she says «I don’t know I didn’t ask. But I’ll call him again». I call Marie back at 12:25, no answer now. I call back again and just leave a message on the maintenance line. The maintenance man arrives at 12:29. Marie called me at 12:30 to see if he had arrived (good customer service, finally). Why didn’t she bother to follow up and tell me he was at lunch the first time I called. And I was told on our tour there is always two maintenance men on call! She was not rude but she didn’t seem to care or apologize. The maintenance man did explain he was on his lunch and did apologize for the time it took him to arrive.
The office staff is not rude but they’re not great. Honestly, they’re just there. There is only one women (I think her name is Val) in the office who is so nice, she stands out. She always waves hi to everyone. I’ve gone twice inside the office to let them know about the a broken machine in the gym and I always get «ya I know», then put a sign! I don’t even go in the office anymore unless I absolutely have to.
The maintenance men are all really nice. They always say hi and ask how everything is and if we need anything. It’s my first time in an apartment, so I really didn’t know what to expect. My neighbors seem nice and quiet (I got lucky), so no complaints there.

I just reviewed all of the reviews for Parcwood Apartments and must say after living her for about 3 years now I must say the majority of these reviews are absurd. I understand some people have legitimate gripes and have the need to share them as is their right I think some of these reviews are from tenants who have other issues.
1. Since the day I have moved in I have seen the police here once and that was the day of the infamous murder. Yes this did happen, but it was an isolated event and apparently they victim and Alleged murderer knew each other.
2. People complain that the management didn’t tell anyone about the incident. What did you want them to do, go door to door? I am in a similar profession and unfortunately when situations like this arise you are very limited as to what you can say.
3. Yes there are spiders, it is corona and they are known to be a nuisance I have had not had an issue with them in my apartment. For that matter I haven’t had issues with roaches either.
4. I am appalled with amount of rude responses about the folks that work here. After being 3 years I think of them as family. Julie, Marie, Val and Gina are as helpful as they can be. They have never been rude to me nor have they berated me infront of other tenants.
5. While Val lives on property I have never actually seen her outside of the office — I’m pretty sure she has better things to do than snoop around about tenants.
6. Yearly inspections along with fire inspections are a normal thing for any property manager to do. They need to assure their tenants are not damaging their property. But I have never had maintenance enter my apartment without notice and I sure as hell haven’t had anything «stolen» from my refrigerator.
7. The maintenance personal at this property are great guys who try to keep the place in working order and welcoming. Could tickets be fixed quicker? Yes. Have I gone out and fixed some things myself? Yes. But it was my choice.
8. Parking is great here, I have not had an issue with someone parking in my spot nor an issue with guests finding parking when they come over.
9. On occasion I can hear my neighbors, but by no means can I hear full on conversations or phone calls. It’s called shared living spaces.
In closing I am happy that I made the decision to move to Parcwood and don’t let all the negativity spoil your decision to move here.

I m a resident here for the past 2 years always paying rent on time. i had some bad experiences before but this one was terrible they charged $ 300 extra fees for being late just one day to sign the new lease which wasn’t even my fault since they send an email to sign the lease a day before it was getting over. the management is of no help. No customer service at all.

Do yourself a huge favor do not move into these apartments. At first when you go to view them the office staff is very nice polite and then once you move and they turn into a bunch of rude inconsiderate office staff my fiancé and myself had to ask many times to have things repaired before it finally got done The laundry facilities are Joke people love to leave their laundry in for hours upon hours before switching /​taking it out, and then once your lease is up and you decide to move out they will look for anything they can to charge you to keep your money I scrubbed my apartment from top to bottom shampoo the carpet and they still charged me a cleaning fee and carpet cleaning fee, please do not move in these apartments the biggest reason is the office stuff alone how they treat you once you move in The only reason I give them one star is because I can’t get them zero

I will begin with the management. They are rude, extremely unpleasant, and lack any sort of interest for the tenants. They are pretty much all fake. The only decent person is Gina who seems to have some sort of compassion and interest for the tenants. This is by far the worst management I have ever encountered in my entire rental experience. I am in the process of moving back to Orange County on July 15^th and I can’t wait. I have lived here for one year and please don’t be deceived by the outward appearance of the property. The complex surrounding the apartments is nice and the apartments are pretty spacious; however it is hell on earth dealing with the management and office staff on the premises. I agree with the previous reviews that state the management is nice to you until you move in. Then everything changes. I have personally witnessed them doing absolutely nothing in the leasing office and their complete laziness to get anything done. Val and Marie (Assistant Manager) are the worst! Marie wanted to charge me an additional $ 700 to take my mom off the lease when I make plenty of money in order to pay rent. I spoke with Julie the manager and she had no explanation as to why Marie was charging me this amount. Julie took care of me and didn’t charge any additional money to remove my mom from the lease. Be careful about the water bill too! They don’t tell you when you move in that they charge for each person living in the apartment and this is the reason I requested to take the other person off my lease. In addition, management will rarely follow up or return phone calls. They want you to do all of their work yourself. I am not looking forward to the pre-​inspection before I move out because even though I am super neat and clean it sounds like they charge you for every little thing. Val even had the nerve to scream at me and raise her voice when I called her about my concerns regarding a ferrel cat on the premises which was hissing at my dog. They are very unprofessional and seem to dislike their job. I will be contacting the better business bureau if I experience any other problems from them during my move out date. I tried to speak with Julie Long (manager) a while back regarding the lack of professionalism and courtesy of the staff in the office and she referred me to her supervisor. I called the number a few times and nobody returned my phone calls. I normally do not write bad reviews; however I really think this place lacks ethics and the office staff simply do not care about their job. They are just there to collect a paycheck. I am moving into a new place in about three weeks and the management there has managed to answers all of my questions, return my phone, calls, and appear to care about my concerns.

Do not move here.
My boyfriend and I were looking to rent our own place for the first time. We were really excited about the process and found this place on our way to view the apartments down the street. We thought the outside looked really nice, the pool area was pretty and the area was not too bad. We viewed a one bedroom apartment and didn’t think it was so bad. It had high ceilings, walk in closet, and decent patio. We thought it was a good enough space for 2. The appliances were super outdated but we didn’t mind. We are not picky people and didn’t pay attention to the low ratings. The first months were exciting seeing it was our first place on our own but then we started noticing why it was given such low ratings. The walls are super thin. When lying down in bed we would be able to hear the neighbors talking or their TV on. We had some annoying teens move in next door and they always had their music on. It was the worst! When we were in the living room, you could always hear the people coming up the stairs. Loud thuds for every step… and they were walking normal. Next is the pest issue. We had complaint to Parcwood regarding the cockroach infestation. I woke up in the middle of the night to get water and to my surprise there were cockroaches everywhere! It was horrible so right away I asked for them to send pest control. We did everything necessary to clear our cabinets, closets, everything! We were told that 10 days later we should not have any issues. Well, they were wrong. The cockroaches kept coming back. We had to take it upon ourselves to buy the necessary products to get rid of them!
Management is horrible. They have attitude and are super fake. The red head is the worst; I believe she’s the main manager. Her office is in the back. She ignores you if you are waiting for help and you have to literally go into her office so that she can acknowledge your existence. She definitely doesn’t know you by name like some of the other employees. There was one month where we sent them our rent (we always paid our rent ahead or on time.) We got a notice on the 4^th of the month saying that we hadn’t paid our rent yet. I freaked out and went straight to the office. I talked to Val (who is the only decent one to talk to) and she told me they must have lost my check and to give them another one. So I did. The next day I saw that the first check I gave them was cashed! So I put a stop payment on the second check I provided. When they tried cashing the second check, management called me saying they got a fee for the stop check and questioned why this occurred. Do these people not communicate with each other? I explained what happened and she still told me that she’ll have to look into it because they are being charged. How is that my problem?! They lost my first check, NOT me. I told her to talk to Val and they need to work on their communication.
Lastly, we had moved out before March. Everything was out of our apartment and cleaned. Almost a month prior we handed them a signed letter stated the date we would be out. We thought we were set and the $ 300 deposit was going to be enough to cover any expenses they were going to charge. Well sure enough we were wrong. They charged us for «cleaning» the carpet when their pink slip states that it was replaced. They also did construction and changed all the counters in the kitchen and bathroom and the floors in the kitchen and dining area. Even though they did construction, they still charged us a cleaning fee of over $ 100. I got a call on 03/​06/​2015 from the red headed manager who told me they were going to charge us a month to month fee until the 6^th because they didn’t know we were out already. WHAT?! How did they not know when we provided them the information stating when we were going to be out?! They had also added a charge for not returning the apartment keys, why are they charging us this fee if they are supposed to replace the locks? They sent my boyfriend and I a bill of almost $ 300 for additional bs charges. I went to the Better Business Bureau and provided a complaint.
Again, do not move here. They only acknowledge you when they want something and try to get as much money as they can from you when you leave.

SUPER old apartments, and stupid office management who do not get back to you on ANYTHING unless it’s something that THEY need of course.

I’m not sure what all these one star reviewers are talking about, and in my experience those people are typically what’s wrong with the complex. This place doesn’t deserve one star, but to be fair it definitely doesn’t deserve any more than three, either. I’ve been here for over a year and I can wholeheartedly say that this place is OKAY.
Half the staff is really nice, and the other half are just rude and condescending. The walls are thin, so you better hope your neighbors are unrealistically quiet. The laundry facilities are not taken care of very well, and a good portion of the people who use them are downright inconsiderate; they will use four machines at once and leave their clothes in the dryer for hours on end. Also, whenever they get work done on the property, they start it at 7:00am, so expect to be forced to wake up early and have to move your car for seemingly no reason. Oh, and get used to bugs. Lots and lots of bugs. Our patio is unusable because it was taken over by spiders.
On the bright side, the apartments are very large. We live in an upstairs unit and the vaulted ceilings are great. kitchen doesn’t feel cramped, although it can use more cabinet space. The grounds look nice and offer places for kids to play so they aren’t in the streets. There are no size restrictions on dogs, which is nice. They have a nice picnic area for barbecuing, although the barbecues are not in great shape. The pool area and tennis courts are in good shape. There is also plenty of parking, which is something you don’t get at most places.

False advertising. I found this place online and was showing 2 bedroom apartment for $ 1120 on Craigslist I called asked for that special and said that posting is wrong. Well guess what you must honor it which they didn’t. FALSE ADVERTISEMENT AND WILL CONTACT THE BBB.

Stay away… trust me. everything is bad. except security guy is nice… everything is bad. if have time machine I wanna back to before sign in the paper here…

Seriously if I could give this place 0 stars I would. Living in this apartment complex this year was literally the 10^th circle of hell. This was my first apartment experience on my own and it was horrible. Talk about a wolf in sheeps clothing. Everything looks great on the outside. We had a nice, spacious, apartment. Wide open spaces for kids to play, laundromats on site? Pool and jacuzzi? Fantastic! NOT. I have a phobia of spiders and they had NO weather strip on out door for months even though we requested it multiple times. We found a whole spiders nest growing in our hall closet. The staff is horrible. I’ve worked in customer service for years. I understand having to deal with people all day, but there is no excuse to be condescending and rude to a tenant. Also there are no private conversations when dealing with management. She was openly rude to me in front of two other tenants as well as a maintenance man who for some reason felt that he should sit at the desk behind us and not only eavesdrop on the whole conversation but LAUGH while she all but called me stupid and refused to help me because I «wasn’t understanding her». I’m a reasonable person, all I want to do is what I need to do to GET OUT of these apartments. I just went in to sign some papers and she basically refused to help me or give me information. Isn’t your job to help us the best you can so that we renew? 80% of the apartments around us are empty. This could either have to do with the RIDICULOUS hike in prices, the fact that hardly anyone can get approved, or the fact that someone was MURDERED and they felt no need to alert anyone in the complex. And I’m sure the new tenants have NO idea. I only found out when I walked past the crime scene to a cop sitting guard and caution tape around the whole place. There’s absolutely no integrity here. We read the reviews before we moved in and decided they were just a few disgruntled tenants and that it wouldn’t happen to us. Boy were we wrong. DO NOT waste a year of your life here. I really hope at some corporate takes these reviews into account and replaces management here. I don’t want a computer-​generated apology. I want actual changes.

As stated previously by many others, the staff are warm and welcoming when you tour the complex and sign the paperwork. Once they have you in their snare, the niceties are done away with and the claws come out. Val lives on the property and monitors your every move, so hopefully you don’t like privacy. Both she and Gina are curt, rude and downright nasty when approached with a problem-​such as the AC not working the day you move in. But we’ll get to that. About twice a year they hand out donuts and juice at the front gate. The rest of the time you’re wading through the 9 levels of Parcwood’s Special Hell. Let’s list them, just for fun:
1. Bugs-​lots and lots of bugs
2. Cops-​get used to sleeping with flashing lights outside your window
3. Malfunctioning Wash Card Machines-​need to put money on your card? Good luck.
4. Cheapest Paint Possible. If you get a smudge on the wall and gently wipe it, you’ll find 3 more layers of paint underneath-​and if you’re upstairs don’t look at the ledges. Just don’t.
5. Random Apt. Checks? Yes! They come into your home when you’re not there, whether you like it or not. Just to make sure you aren’t harboring a satellite dish or bbq
6. Someone’s car in the wrong spot? Don’t worry, they’ll call every single person with a similar make/​color and let them know that their car is being towed.
7. Think twice before you go into that spa. Green is not normal, even if it’s been like that for days
8. Before we moved in the AC wasn’t working, and they had the part on order. They did not tell us this until about 3 weeks of no sleep due to the heat and arguing with the front office, requesting something be done. They lied from the very beginning, tried to cover their rears, failed and let slip their dirty little secret – and were completely unapologetic. It was our fault, obviously, because we should have noticed it on the tour (they later confirmed that it was actually working on our tour). Silly us, how did we not notice?
9. Murder-​yes, you read that correctly. Someone was recently murdered in the complex and nothing was done to inform or comfort residents.
If you’re desperate, love being spoken to like a naughty/​ignorant child, have a very high tolerance to bacteria and vermin – this is your place.

If you could give 0 or even half a star I would. I usually don’t review unless my experience was absolutely horrible. Lived here for a year.

DO NOT MOVE INTO THESE APARTMENTS. Worst experience my boyfriend and I have had. The management is nice until you move in. When we first moved in our oven didn’t work and took weeks for them to finally replace it. Shortly after somebody was stabbed in their apt and management did not notify anybody about this. We all had to find out by a bunch of cops in the complex and it was all over the news. Cops are constantly being called on. Then I was receiving constant harassment and stalking from our downstairs neighbor. I made multiple complaints to management but they said they couldn’t do anything about it so I had to file a police report for the harassment. This neighbor was constantly calling the cops on us for noise complaints saying we were having a «party» when in reality it was just my boyfriend and I home or one friend over almost leaving us with a fine up to $ 1000 from the cop. Then this neighbor confronts me one day accusing my boyfriend of slashing his tires on a night my boyfriend wasn’t home. He lied to the cops and said he saw my boyfriend do it resulting in having him arrested and court date at the end of this month for us to fight the charges. A week after, this neighbor put sugar and water in my boyfriends gas tank causing $ 2000 worth of damage. The day we moved out this guy egged the back of my car and called me many names and threatened me some more. Again, management did nothing about any of these situations. We had to move out and he is still living there. We are not the only tenants that have complained about him to management or filed police reports. Now we just received a move out statement for $ 1600 worth of damage (we did not cause any damage). Management says they have no pictures or evidence of this damage yet I still need to pay this and now they are saying the have no documentation of my complaints on the neighbor. This feels like a never ending nightmare.

Not military friendly and plenty of other negative this to say but won’t at this time.

Oh by the way someone was stabbed in this apartment complex and they failed to tell everyone. Just and update

DO NOT LIVE HERE! The cops seem to be called every week for whatever random reasons. Yesterday a person was stabbed to death in his apartment.
Here’s the link: abclo​cal​.go​.com/​k​a​b​c​/​s​t​o​r​y​?​s​e​c​t​i​o​n​=​n​e​w​s​/​l​o​c​a​l​/​i​n​l​a​n​d​_​e​m​p​i​r​e​&​a​m​p​;id=9 327 515
I can vouch for Nik when he/​she says that management is absolutely horrible and unprofessional but they are very nice before you actually sign the lease. Upon moving in NO ONE notified us that the air conditioning was not working. This may seem like it was our fault but let me explain. We saw a similar unit and they told us the one we would be moving into would be ready for move in –great right? When we moved in it was in September when the temperatures were really high so naturally we wanted to use the AC right away. We realized it wasn’t working, okay lets call the office Gina (part of mgmt says a work order was submitted and they will take care of it within 3 days, okay awesome we just need to be patient. 3 days pass and no one comes, we call again and they say they will take care of it (WHAT!?) I go personally and talk to the head manager and she tells me it is a separate contract company that does the AC work, just hold tight and they will come. OKAY be patient basically.
ONE WEEK goes by and still nothing, it is really bad and we are sleeping in the living room with the sliding door open to sleep at night. My wife and i go personally to the office once we have finally have had enough and confront Val (erie) the agent who originally sold us the lease, she tells us that it is our fault and that it isn’t their responsibility, i start to argue with her telling her it is their responsibility, it is revealed that THEY KNEW the AC wasn’t working and had ordered it to be replaced BEFORE we moved in. Which means everyone we interacted with, management, the lease office, were basically lying to our face and giving us the go-​around. Really embarrassing for my wife who started crying in front of everyone in the office, the head manager refused to take the time to step out of her office to talk to us (she could hear everything that was going on and her office is attached to the leasing ofice.) Just terrible service, the AC was eventually replaced, we asked for some compensation which is the norm for management to do when they drop the ball but they refused.
This is one specific example to back up my claim that you really are better off living somewhere else, it isn’t worth it! Management is incompetent and the prices aren’t even that great once you factor in utilities which they cover none. We pay 975 for a one bedroom, but around 200 in utilites, competing and nicer apartments in the area have higher rents but they cover utilities. We are locked in and now have to wait until our lease is over and can get the heck out of here.
Parking sucks too

Sorry 1 star
They should allow 0 stars in the rating.
I just moved to stay with my girlfriend for a while in and since the day I moved I have problems everywhere with no response. Don’t be impressed much because you will be depressed more…
Good luck