Brookwood Villas

Ok place to live didn’t like dealing with all the spiders and not much communication from office when they needed to shut off water or when tree service blocks sidewalks etc. during my stay.

From the moment my roommate and u walked in there was a warm welcoming feeling although Claudia had a 10 am appointment scheduled she still took the time to give us. Quick tour of everything I fell in love you can say. She asked what was important to us weather we liked shade or lighting. I had let her know about my horrible experience at Deerwood apartments. She took that and ran with it. I was left impressed. She gave us the special they currently have and took us off the market we went to get a money order and was very detailed in regards to everything. Claudia is truly a caring and good hearted person that deserves all recognition. You either you got it or you don’t when it comes down to sales and she’s just blessed with great hospitality by the time I came back with my money order she was closing 3 apartments with some minor help and it wasn’t even 12 yet!!! Thank you Claudia I look forward to being apart of the community! God bless!

One of the office staff is rude unprofessional very threatening nd harassing. I received a letter from ‘Her’ stating that she takes my right away on making my monthly rent. I questioned the letter to her I ASKED if this is legal. She didn’t answer ! I asked if the apartment complex corporate office is aware she is sending these harassing misleading, mis~representing letters to tenants. She sd yes they are aware she has the right to refuses tenants paying rent For business reasons.
I was told by my neighbor that she left a letter on my door. Nd saw her placing her ear on my door!
If this isn’t invasion of privacy. Wt can this be?
unwelcoming. Constant harassment. Feels like living in communist Community. Because of her own rules nd regulation. !!
Be aware …
Updated status ¹²⁄₂₀₁₆ seeking legal advise
A attorney advised me after reviewing the letter she wrote nd sent. And other misleading letters! That it is not legal!!! For her to have done this she can not take law into her own hands she is taking my and prob many others civil rights away. if she has sent this letter to me he can imagine what other kinds of letters she has invented nd sent to tenants with threats in attempts to collect. He advised me to seek victimized tenants that have received ANY kinds of letters from her and to hear there complaints on her. to get copies and signed petitions. With her actions she can cause this apt complex to have a class act law suit in there hands. He said doubts Corp is aware nd or approves her letters.
A stop needs to be done to her Enough is enough with her rude. Unprofessional conduct. We should not live with fear in this apt complex … If she advises tenant to call the police cuz she is not scared of tenants complaints. Then it’s best a attorney gets involved nd stands for our rights. To make sure there is a stop to her demeaning manners. … Any tenants that have any issue with office staff please contact me. For identity purposes I can not put her name BUT im pretty sure any complaints will be based on the same person I’m talking about!

We did a lot of research before moving to Corona… where to live, where to eat, where to shop. We must have looked at 20 different complexes total and it was exasperating. We saw some decent reviews for Brookewood and decided to check it out. Claudia was very kind and helpful through the whole process. She happily showed us the grounds and walked us through the whole process.
We have been living here for two weeks now. I know it’s early to really «call» an experience, but so far I’m not disappointed. Here are some of the things I’ve noticed just for reference:
— We found two spiders in our apartment pretty quickly, but we have a giant tree over our chimney /​patio, so we assume we’re going to have more spiders than we’re used to… and while I don’t like that a single bit, it is what it is. Spiders are everywhere.
— The sprinklers do indeed go off multiple times a night, or at least stay on for very long periods of time. Also, there is a broken sprinkler head near the front of the complex. I can hear the splatting of water on cement around 1am every night (I’m awake already — it doesn’t wake me).
— The gates have broken numerous times, including on my first night. However, they only seem to be broken for half the day. I either notice leaving for work or coming home from work, and it’s fixed by the time I come home or go to work the next morning.
— We’ve had minimal maintenance required, but they responded within two hours when I brought something up. Soooo seems pretty prompt.
Overall, it’s been nice so far. Neighbors aren’t super social, but they smile when you walk by each other so it’s still pleasant. So far, I would recommend.

DO NOT MOVE HERE… unless you want to live an OVER PRICED tiny shoe box!!! I lived in the Morning Glory which was the bigger one bedroom, and paid an outrageous amount JUST for rent, then tack on almost another $ 75 more for the water, trash, and sewer combined. I have since bought a house, and pay that amount with my house! The staff seem friendly and nice, but all they want is your money! I moved out and was in my apartment cleaning and touching up paint for 3 hours and still didn’t get ANY of my $ 300 deposit back, granted the carpet needed to be cleaned and the bathroom door needed repair, but not $ 300 worth. They will get you for the smallest speck of dust left on something. Then don’t expect a call back from them when you want to dispute something. Took me three weeks to FINALLY get answers from them after calling twice to get proof of what the issue was when I moved out, and the call I received to have to call them back again, was from collections! Just so unprofessional when I call twice to inquire about my bill, and get NO call back in return, just a call back from collections! Oh, and don’t bother talking to the staff, they have nothing but excuses and rudeness over the phone, Claudia was who I argued with for 20mins, and her rude response was ‘our lives don’t revlove around you’. Unbelievable and SO unprofessional! Please do yourself a favor and live elsewhere, this place is so not worth the money or the headache after. They are just a money hungry company.

I have lived here since 2009 and don’t have a single complaint. Property management does an excellent job of maintaining the complex as well as fulfilling any requests I make to fix something at my individual apartment. Since I have been here I seen the exteriors painted, roads re paved twice, a dog park added and received an upgraded washer and dryer. Keep up the great work!

they claim to be a «green» community but some of their practices aren’t consistent with it. The sprinklers go on at night near our unit at 1 am and again at 3 am in the morning, which contradicts with being environmental friendly company. It would be better to let it run longer duration at 1 am, or better yet 12:01 am. Management was told about this issue twice but it is still going on at these times.
Once the sprinkler problem is resolved, I will change my rating. Thanks.

I’ve lived here from 2012 – 2015 in two different units, the Morning Glory and the 2 BD 2BA. At first I loved it, it was my first apartment in California and couldn’t be happier. When I first moved here the grounds were lovely but after a change to a commercial landscaper group the landscaping quality declined. Neighbors aren’t the friendliest. Children run through this neighborhood constantly hitting their scooters on rails, screaming and I caught some kids ringing doorbells and running. Some may say «well those are kids» but it happens often so if you value sleep –be wary. Parking is adequate however assigned parking can be far from you and there are usually guest parking wars with the same cars trying to snag the closest guest spot and staying in the same spots for days. Maintenance staff is excellent; the Staff in the Leasing Office is excellent and they get to know you. The pool looks great but it can only be tolerated in the July-​Sept because its cold the rest of the year. I’ve also had some packages taken from my unit as well as a bicycle.
The Pros of this community was the staff, more bang for your buck, decently upgraded and its close to a variety of grocery stores, convenient stores and the Skyline Hiking trail. You can have any size dog with fun dog park to utilize, grills placed throughout community to use, full size washer and dryer, easy move in and move out process. Very honest with move out costs and quick refund by check with reasonable explanations.
The Cons are unfriendly neighbors, cold pool, close to Corona crawl + construction, lack of events for residents, convenience fees to pay rent online, depending where you are — loud, prorated water billing based on number of occupants, emergency number goes to a call center/​not helpful, fire alarms placed in awkward places depending on your unit. My first unit had an alarm outside the kitchen by my stove and was constantly going off.
I would recommend this apartment complex to working professionals within Corona. There isn’t much to do but if you work within the Inland Empire and don’t need to commute on the 91 or 15 as much or during peak hours this is a great place. I worked in Corona so the daily commute wasn’t an issue but going to the beach, hike, or going to shopping Malls outside of Corona was a dreadful experience.

I lived in the apartment complex for 4 years prior to moving into my current home. I lived in a 2 bedroom 2 bathroom unit on the second floor. I was directly across from the pool and adjacent to the now «dog park». The grounds are well kept. In the year before I moved, they renovated the exterior of all buildings with fresh paint. They have beautiful landscaping. The surrounding neighborhood is nice, and you frequently see people walking dogs, jogging, and walking. There are two parks within walking distance (with the closest one about 1 block away for the complex. The other older park is about ¼ mile away. Stater Bros is within walking distance, about ¼ mile. Shopping is close and the main freeway (91) is 2 miles away. Interstate 15 is 3 miles away. When I left in 2014, all office staff and maintenance staff were very helpful and friendly. it is gated, and there are occasionally issues with the gates (though I was the lucky one, as my gate worked 99% of the time). The gates were never left open, even when they were malfunctioning. All units include a full appliance package, including full size washer and dryer. The kitchen is spacious, and my husband and I easily prepared meals together.
When I had a leak from heavy rain in our first year, they promptly fixed the issue, and we never had another issue with the roof. During our 2^nd year, our A/​C failed. Since the part that was needed had to be special ordered, they could not repair it the same day, but it was fixed the next day. All of our issues were addressed same day, and repairs took no longer than 1 – 2 days. The only other repair issue I had was with our microwave, which was repaired the following day. For our first two years, we did have a yearly issue with maggots during the summer. They promptly and thoroughly investigated the issue and fumigated our apartment. The maggot issue resolved after our neighbors downstairs moved out. So, I do not fault the complex for the issue of maggots as they did the best they could to resolve the issue.
Overall, if I had to move back into an apartment complex, I would definitely choose this place again.

Just moved in about 3 weeks ago and very satisfied with the community. Staff is a pleasure and neighbors around the community are friendly as well. Quiet community and I plan on living here for at least 2 years. Looking forward to an even more enjoyable stay in the future. Keep up the good work Brookwood :)

It’s been a few years since I’ve lived here, but I loved it here. I was here about 4 years my first time. My initial draw was the fact it had a washer & dryer inside the unit. HUGE plus. I also liked that the patio was a nice size and had a storage closet. I had the larger 1-​bedroom apartment. I really liked the layout bc it felt open for its actual square footage. The kitchen there actually felt bigger than in the town home where I currently live which has a «galley style kitchen» which is long and narrow.
Loved that there were rarely any problems with the gates. Occasionally I might have to enter through a different gate if «mine» wasn’t opening. But you didn’t see the gates being left wide open like some other gated communities. (Sort of defeats the whole purpose of living in a gated community if the gates are left open half the time!)
Another nice little touch the staff did when I lived there, was Tenant Appreciation mini-​events. Sometimes they would be out there around 7:00 AM passing out doughnuts as tenants were headed out to work. Or pizza slices on the way back home. That was cool. (Not a regular thing… maybe a couple/​few times a year… but very cool & unexpected when they did it! Again… this was years ago. They may or may not still do it.)
I didn’t have too many problems with loud music or riff raff while I was here. I did like my 1^st apartment on Nice Drive better than my 2^nd apartment on San Remo though. My windows faced Via Pacifica so I got more noise from traffic or the houses across the way. Nice Drive was tucked in the back of the complex, so much quieter.
Overall, I totally recommend this apartment complex.

This place is not kid friendly. They only offer a tennis court. They have false advertising on there website saying they have a basketball court.

The staff is horrible. If something breaks in your apartment (which it will) don’t expect a speedy response from maintenance. They did an unnecessary sealing of the roads in the complex and, inevitably, cars couldn’t find parking because there was less parking due to a huge part of the complex being blocked off. And guess who calls to tow the cars that were double parked, parked in red and/​or in handicap parking… that’s right, Brookwood called. Now i can understand being towed for those reasons… its the law. But, when they make it seem like you can park anywhere due to the work they were doing on the roads… that’s wrong. They never told us that we could park in the private neighborhoods without being towed. All around, this staff and complex is horrible. Definitely not worth the amount they charge for rent. If you are looking for excellent customer service and an awesome complex to live in… look at homecoming at eastvale. Or any lewis apartments. I’m moving back to homecoming as soon as my lease is up!!! Hope this helps guys.

Very nice neighborhood and friendly office staff, also friendly and very helpful maintenance staff. I lived here for 6 months and I always felt so safe here. I like that they always keep the gates closed (unlike some of the other gated apartments I’ve lived in) the pools are always cleaned and the apartments are well kept. Only complaint (like any other apartments) wish there was more guest parking but I loved what I got for the price. Nice fireplace and spacious patio. Well priced and you really get what you pay for. Nice community close to parks and stores you can walk. Very nice at night. Never had a problem with the staff they are always on point.

I have lived at Brookwood Villas for just over a month and I love it.
First of all it’s in a nice neighborhood. another review on them had said something about the crime rate being high and not sure what they are talking about. I have lived in this general area for several years and have had minimal issues. The same couldn’t be said of when I lived on the other end of Corona. This is a nice area and I have had zero crime related issues at Brookwood.
The staff is very friendly and helpful. When I was searching for a new apartment I was turned off by the interaction with other leasing offices but Bernadette was friendly and wasn’t pushy at all. I came in many months before I moved in and was looking for a certain unit (quite part of the community and minimal direct sunlight) and was contacted by staff when a unit suiting my needs became available.
The units are great. I love the hardwood floor option on the ground floor units. The appliances are nice, the counter tops are great. The floor plan is nice and different (not just a boring square based floor plan) but this does make setting up the living room a little interesting. the best set up IMO would be to get a wireless receiver for your tv and hang it above the fireplace, something i will be doing in the coming months.
it is a gated community and unlike many other communities the gates aren’t always broken and left open which is GREAT.
My only negative comment are that as was said in another earlier review there are a large amount of spiders. It was kind of alarming when i first moved in. However I purchased a can of Raid and just sprayed around my doors and windows and haven’t even noticed it since.
In closing I had 3 close friends move at the same I did and all of them have commented at how my apartment is much better then the places they moved to and some even pay more per month to have a lower quality of community. Yes it’s a little bit higher price for a smaller 1 bedroom unit, but it’s totally worth it to have a nice place to live in a nice neighborhood with an attentive staff. you get what you for after all.

We are short timers here and I would not recommend this place even to my worst enemy. From essentially day 1 we’ve had some sort of problem, be it thermostat issues, leaking water from the AC unit in the roof above the bathroom (looked at 3 different times), then finally repaired, only after notifying the front office staff (Bernadette)who tried to explain to me the leak was normal. Then theres the very constant and very unreasonable problems with SPIDERS. We kill several daily in our apartment (and we are clean people). Speaking with other tenants, they also report the same. I have complained on a very regular basis, so they send pest control out weekly, still with no end to the problem. One very valid and recent complaint, with proof has been relatively unanswered, and tenant service or satisfaction to complaints are less than desirable. I can go on and on. Do not rent here, you’ll be sorry.

been living here for almost three years, very satisfied. I guess people who does not encounter problems usually does not write review.
My opinions are: If you like quite, don’t pick up the units that close to the pool or entrances. I like my unit which is quite because it is at the outer side of the complex and I like it when I can see my carport from my apartment.
I like their layout and floor plan, interior is bright and I love the high ceiling.
Staffs and maintenance team are always nice and helpful. I never had problem with them. They actually remember you so it was never difficult when I call to get something fix or pick up my packages at the leasing office.
I think you like a apartment or not all depends, my neighbors are all very nice and quite. they slept early too!!! I guess I am the only night owl here.
yeah… sometimes people do have parties or friends come over chatting late on the balcony drunk… but it is not like going to happen everyday. I am fine with that once a while.
Oh, it is a super Pet Friendly apartment which my dog absolutely loves it here.
They actually changed the sand volleyball court to the fenced dog unleashed park. (however the dog park uses artificial grass that my dog does not like much)
btw my moving out was very smooth. I had staff inspected prior to moving date and decided on the detailed cleaning package (I think around $ 120, it will be deduct from deposit). I would highly suggest doing that to save you lot of time and effort in trying to clean a place been living for 3 yrs. dust on top of the blind. top of the shelves and even bathroom water spot… There’s no way I can clean my place to restore it to the move in condition. so why bother?

Mommas cribb. Corona is nice n hot, even more perfect with a Pool for tanning!

As I entered the Brookwood Villas, on July 3^rd 2011 with my family I was greeted by a warm and helpful woman named Marisa. She was so helpful with the whole process. As we walked to the first property she answered questions, and concerns we had, she was knowledgeable and kept a professionalism that was refreshing. When walking into the second property (not a model) she was able to answer questions even concerning the layout and furniture arrangement. She was a delight and a definite positive addition to the office. Because of her helpfulness, we were able to picture and possibly decide on the apartment to have our family in.