Crown Ace Hardware

Big shout out to Bill who fixed the cord on my lamp today!!! I called Ace Hardware for a recommendation after the plug stayed in the socket and left me wth just the cord on my lamp. I expected to be directed elsewhere to have it repaired, but Bill suggested I bring it in so that he could have a look. 20 minutes and $ 10.00 later, my lamp was as good as new! Thank you Bill and Ace Hardware for your professionalism and courtesy. I am beyond pleased with your customer service and customer care.

I’ve been coming here my whole life. They’ve been in cdm forever. It’s so nice they expanded too. I don’t walk more than two steps in there without someone asking me if they can help me find something. Each employee always asks how you’re doing, greets you and makes small talk. I always look forward coming here. Thanks Ron at the front for always being so nice! And the guy who made my keys today, thank you! (Even though you’re a steelers fan) ;)

Great service, they always have what I need, and I don’t waste a lot of time looking through isles of junk I don’t need.

I used to absolutely adore this Ace Hardware and went out of my way to visit it vs go to Lowe’s or HD where selection is generally better and prices significantly better. I’m so disappointed to be writing this — every since the old Manager, Gary, left, the service and general competence of the employees seems to have taken a big nose dive. I find more often that not that what I’m told «will work» does not and I have to return it. God forbid you don’t have a receipt — even later same day when they completely recognize you because you’re in there all the time and live 3 blocks away — though they will happily will give you a gift card! Why in the world don’t they have the purchase payment method history or ability to check the Ace Rewards system where everything is tracked like most other big retailers these days? Other issue I run in to a lot is that the employees simply don’t seem to know the inventory or aren’t trained enough to answer questions on products. I get a lot of blank stares (or bad answers). Seems like the best employees I used to see have departed. Not sure why. All I know is that a store I used to make a list for I now only go to if I absolutely have to and that’s a bummer. Hope the local owners see this and take action — you have a gold mine if you’d just polish it.

This is a great neighborhood hardware store. In the age of big box hardware stores — this ACE is spot on. They have what you need, reasonable prices and friendly faces. Will continue to shop here first for anything I need around the house.

I have been coming to this Ace for years. They went through a remodel in the last year or so and looks nice. The prices aren’t bad at all! And for not being that versed in DIY it is relieving to walk in and have such helpful staff. I had two older gentlemen who took me right where I needed to go and very helpful with advice. Hands down some of the greatest employees and advice. Glad to rely on this store!

I live in Corona Del Mar and frequently go to Crown Ace Hardware when I need advice to fix anything that goes haywire in my house. Recently a decorative shade stopped functioning as the roller came out of the bracket that holds it. My first reaction was to try to get a new roller. I called various shade places in my area no one had a replacement. They all wanted to sell me new shades not parts. I went on line and various websites had rollers but mine is metal tubing the ones I saw were all wooden and not like what I have. I called Ace hardware #1 in Corona Del Mar, spoke to Blake L. on phone. When I described problem he encouraged me to bring it in and he would look at problem. I rushed over to the store Blake L. examined it and determined there were two problems. First the existing Outside Mount Shade Bracket on one side was out of round! Second we determined the end pin that goes into the bracket hole was broken. At this point he called Michael M. over and asked him what he thought can be done to repair it. Michael M. had experience with shades as he once worked for a company that installed shades. He got from their stock a new set of Levolor brackets and took off my old ones. He then made new holes and screwed the new ones on.
We put the roller back on I took it home but when I re installed the shade the roller fell out. I called Ace told Michael the situation, and at first he thought I had installed the roller incorrectly. I told him no I am sure I did it right. Well he did not doubt me and said after work he would come to my house to look at it. After 6:30PM he drove to my residence looked at the shade and we found on the carpet the pin that goes into the bracket had sheared off when the shade broke. Michael took off the existing end cap and said next day he would attempt to repair it. He took my phone number and said he will call me next day. He found a way to repair it by using a #10 nail and cutting the length to fit. I came over next day with the shade and he re installed the roller into the new brackets, and we tested it all worked great. I came home installed the shade and it works!
Where else do you get service like that! With out their help I would have had to order three new shades as there are three that all match in my room. he really saved the day!

Really good customer attention and a lot of product!

About a week ago, my step-​dad and I were doing some work in the backyard when a dilema occurred. There was a slight cut in the hose, which prevented the progress of completing the present endeavor. Upon, discovering this my step-​father and I immediately hopped on bikes and rode down to Ace Hardware, which is conveniently located right down the street from my house. Upon entry, we were immediately greeted by a very friendly staffmember. Who was quick to ask what we needed help finding that day. Discussing the problem with the hose, the man suggested a certain kid of repair kit and immediately led the way through the labyrinth of the store. The man was a tad on the older side but was very knowledgable on the stores contents and where everything was located. At the arrival of the requested item, we were thoroughly satisfied at the affordable price that Ace offered and the wide array of choices. We picked out what we needed and went to the checkout, where the line is never more than a minute or two wait. In line we grabbed two Original Gourmet Lollipops from a little stand which were only 65 cents, this commodity makes the Ace experience that much more enjoyable. When my step-​father and I returned home we were very pleased to see that the repair kit we had bought worked like a charm. I have returned to Ace many times since, mostly to make keys at the keysmith area they have in the store which is quite convenient. This Ace Hardware is a phenominal place to go for all your appliance needs and you can always count on fast and friendly service.

This Ace Hardware location has the best customer service out of all the ace hardware I’ve been to. Right when we enter the door, Josh, an employer was already asking us what we needed. We told him we want a beach umbrella, electrical extension cord and water host for our RV. He was very helpful. And he gave us a big discount on a clearance beach umbrella. The service was very good and quick that we finished shopping within 15 minutes.

Man I have a couple ace hardware stores by me and customer service is off the chart. Tried to just get some information from this store and was disappointed. First 5 min wait for call service than hung up on. Called back said we are busy which I normally understand but 5 more minutes till I got an answer?

This place is the best! Walked in needing help with a problem and when one of the guys was not 100% sure he asked for reinforcements and within 2 minutes 3 employees were standing with me and figured it out. This store is all about customer service! Great job

I want to give this place a better review but their service was slow. The staff seemed friendly and helpful but their checkout lanes were moving very slow. They have higher prices but it’s expected for that location. I stayed at the checkout lane near the back parking lot and the cashier was very slowly looking for some code to enter in the system to release a package to a customer. When I saw the second cashier/​sales person couldn’t help, it was time to move. I went to the other end of store to pay and the cashiers just kept chatting with customers while others waited. Then they slowed down even more because the lady cashier wanted to go to lunch and they kept paging someone for a replacement. If they try harder I’m sure they could do better.

I love this place. The staff is top notch, prices are competitive for the most part with the big monster hardware stores, and selection is great. Nothing like buying a new tool!

My husband and I love coming to our local Ace Hardware. This location has been around forever and so have many of their friendly staff. The team there is awesome. Right when you walk in the door, you’re greeted and asked you if you need help. And if they don’t know the answer, someone on their team will. Whether it’s a certain size screw, type of paint, fertilizer or grill part, Ace never disappoints.

Everyone here is very helpful and willing to brainstorm with you on solutions for any projects that you have. Home Depot should take note! To the manager: you’ve got a great team, keep up the good work!

I don’t typically enjoy having to make trips to the hardware store, but I actually like this one because I can usually get the parking spot right in front of the store and they’re so friendly and eager to help that I’m always in and out really fast. One of the employees even came out to my car and helped me screw on my license plate when I asked him to show me where the license plate screws were… now THAT’s good service!

I was in the area, went in for some paint, and was immediately approached by a guy named Mike (Big Guy with the Beard) who works there, he showed me a few options, and also swiftly answered my other questions. He helped with my checklist to make sure I had everything I’d need (painter’s tape, rolling brushes, etc.). AWESOME. Talk about great service! I was in and out and got what I needed plus more! :) Today I sit back, and look at my living room, its a a warm, lightly tan vanilla with white trim. It looks beautiful… Special thanks to Mike, The store and staff rock…

When all the mega stores seem to be popular I for one love small intimate neighborhood stores and «Ace is the place» for me. There is something nostalgic about going into hardware stores with truly qualified and experienced employees. They always have that unique something you are looking for when doing projects around the house. I like all the gadgets and do dads that only a hardware store has… found a small Gumby and Pokey at the register! Ha! ha! This is a great store with super nice people and definitely one of my favorites.

Stopped in to get gloves while on a road trip, and was met with a super friendly staff. Not only were they helpful to find what we needed — the cashier gave marvelous directions.
Convenient location.