Resort Realty

Superb customer service. We arrived late, our keys were in the box as promised. We preordered our linens for treasure island condos. Condos we super clean. Easy check out with a simple phone call from the condos phone. Clean up was simple and tipped the maid since we had to rearrange decorations to keep the little ones from breaking them.

My family stayed at Noden’s Mooring (925 Lighthouse Drive) in June 2014 for a week. Here’s what we experienced:
1) We arrived late with the understanding that our key would be in the box at Resort Realty, but they forgot to put it out for us. We had to wait almost 2 hours to get into our house. To compensate for the inconvenience, we were given a pizza coupon.
2) The house was not as clean as would be expected of a rental that charges thousands a dollars/​week to rent. It is an older house and has not been kept up as it should be. It is dated and has substantial cosmetic damage on the inside.
3) My mom rented 8 beach chairs for the week. When we arrived, there were only 4 and they did not bring the rest until 2 days later. We were not compensated for the days we did not have the chairs.
4) After using the pool and hot tub and realizing how unclean (hair, bugs, etc.) the water was, we refrained from enjoying the amenities. As a result of using the hot tub once, two of my sisters contracted Hot Tub Folliculitis, which is an infection that covers your body in small blisters/​sores. They went to a clinic for treatment, paid for an antibiotic, cream, etc. and spent the rest of the trip unable to sit/​lie comfortably and feeling miserable. Come to find out, Folliculitis can affect you for up to a year. They’re still finding new sores and have to stay out of the sun to prevent further damage. They were recently informed by a new doctor that the scars that cover their bodies are actually skin pigment that has darkened and should fade in the next year or so.
5) We asked Resort Realty to merely compensate us for the doctor’s visit and prescriptions. First, they had to have a meeting with the board and contact the home owner. After two months and my mother calling repeatedly, we find out that both the home owner and Resort Realty refuse to compensate claiming that they are not responsible. However, they were generous enough to offer a $ 100 discount for our next stay. Ridiculous.
How exactly is a property management company not responsible for their property?
I would absolutely NOT recommend this house or Resort Realty to anyone.