Twiddy & Company Realtors

I don’t know who to point the finger at… Twiddy or the homeowner. I suppose both. We reserved our house roughly 200 days in advance after searching numerous listings on Twiddy’s website as well as others. We chose this house (Second Thoughts) because is was beachfront, pet-​friendly and a reasonable price. The pictures of the house were limited.
Upon arrival at Twiddy we were told our house wasn’t currently ready. Check-​in was at 4pm, we arrived early as to do paperwork, get directions, etc… The young lady at the front desk was super helpful and kind.
The real problem I have is with the house itself. The outside (from pictures) def did not reflect the current condition of the side of the house facing the beach. The entire deck had peeling paint, and some of the wood appeared to be rotted away. If I were bringing people to impress, I would have been pissed. What else… The plumbing in the house wasn’t very good. Slow flushing toilets in the common bathrooms and lacking water pressure on top of a heavily calcified shower head in one of the master bedrooms. It was like standing under a garden hose. Lots of windows were missing screens and some were torn to shreds. The sliding screen doors to the deck were broken and leaning up against the house. Several patio chairs were broken and rusted out. The pool was supposed to be closed the week before, but apparently they never got to it. It was full of sand and pool toys. The refrigerator on the top floor didn’t seal all the way. 1 of the 3 coffee makers worked. We found out one was broken as we added water to it and it poured out the bottom. The oven top was dirty and as the week progressed I found dirty utensils in the drawer. There were only 3 outside trash cans to house our trash for 8 people for the week. Not enough. There were a couple lights burned out in lamps in the house and one light was on an end table I guess for decoration? Not only was it not plugged in but the knob on it was broken as well. My major complaint was the wasp nests in the siding of the house. They were EVERYWHERE! We have kids and dogs walking around… Not a good combo.
I don’t know if a rep from Twiddy checks these homes before tenants take over for the week, but they need to.
Maybe everyone deserves a second chance, but I will not risk renting from them again. Sorry Twiddy. I should have read these other reviews before renting with them.

We’ve been vacationing oceanfront along the outerbanks each summer for over 20 years. The past 5 years through Twiddy. Class act 100%. Haven’t met a Twiddy staff who wasn’t friendly, professional, great at what they do. When something pops up which is inevitable in any oceanfront house (more so in one that sleeps 20 people week in and out) they are responsive and prompt. It’s not their fault if a house has a maintenance issue but they’re on it fast and with a smile. I’ll never go back to the other companies I used to rent through, I got mostly harried attitude from a 20 year old upon check in and slow response to fixing house issues. The Twiddy staff seem to like their jobs, I could see retiring and working with Twiddy! IF you’re scoping out rental companies, go no further.

Our house rental was so-​so. Most of the appliances and fixtures seemed functional and modern. We had no issues with the beds, couches or any of the furniture. For the most part, everything looks fine but we had two major issues, the AC on the top floor was ridiculously weak with temperatures hitting close to 90 °F. We complained about it and they said it was the design of the house. The other major issue was the first floor bathroom experienced a sewer backup. The bathtub started filling with sewage while the toilet overflowed. We were busy scooping the sewage out of the toilet and pouring it into the bathtub until it subsided. Twiddy did respond after a couple hours and took care of the issue but did explain that it was due to the poor design of the sewage line to the house. As both of these design issues were not declared in the description of the rental house, expectations clearly were not met.

We rented from Twiddy in May 2008 and had such a good experience we tried it again in May 2015. We were wrong. The house that Twiddy represents (elysian) was a dump. No identifying number on house with hidden driveway. Garbage cans were overflowing upon our arrival. Recycle can was full of garbage as well. Lots of ripped chairs and umbrellas to choose from under the carport. Also a rusty greasy grill and any number of rusty propane canisters to choose from. This was before we even got into the house. We were greeted with a note from the owners to open the windows and not use the A/​C and take advantage of the ocean breeze. Only thing is most of the screens were ripped or broken or missing altogether. The air register for the A/​C was black with dust and dirt. The TV in the living room didn’t work, and there was no working telephone or wifi at all. We were told by the maintenance man that came out that the owners probably didn’t pay their bills. He also told us we were the first renters of the season. Now I know why. Every dish and utensil we touched was dirty with food particles or grease. We had to wash everything before use. At night we noticed that the outside lights did not work, either broken or burnt out bulbs. Cement around pool was cracked in several places including where the handrail was mounted. Very tiny tv’s in the rooms. There were several state of the art vcr’s to choose from in the downstairs tv room along with vhs tapes. One working dvd player was found. Locks on the sliding glass doors didn’t work so you had to use wood to hold them closed. On the fourth day, Tuesday, someone came to the house and put the garden hose in the pool without telling anyone. They never came back to turn it off and if we hadn’t seen it the pool would have flooded the patio. The garbage issue was never addressed by Twiddy but they did send someone to take out some of the garbage from the recycle can. While most of these items are the homeowners responsibility I would think if you sign a contract with Twiddy to rent your property someone from Twiddy should do some type of pre rental inspection, after all what are they getting paid to do? There are a lot more rental places in OBX and I think next time we will choose another. I have photos but there is no place to post them here.

I have been vacating in the 4×4 area for 3 years and Twiddy exceeds my expectations since I had a really bad experience with Sun Realty one time I can not figure out how they stay in business. You want the best you go with Twiddy.

Fantastic! It was the first time my family went on vacation to the OBX and it was awesome. We stayed in Amazing Grace and it was nothing short of «Amazing». Twiddy did a great job of helping me pick the best house to accommodate my family’s needs and answered all of our questions.
We couldn’t have asked for a better vacation or opportunity to celebrate our parent’s 50^th Anniversary!

First time visit to the Outer Banks, and we are very glad we found Twiddy and Co. Everything was perfect, from the extremely thorough and user-​friendly online descriptions and application/​payment process, to the well-​thought-​out check-​in process and the very friendly, professional staff at the main office, as well as the written information provided, and of course the quality of the property itself. Could not imagine how it could have been better.
We rented «Whale Rested» — a beachfront property just a mile or two south of historic Corolla and the lighthouse — and it was absolutely beautiful. Well-​appointed and comfortable home with every amenity you could imagine, just perfect. I hope we can return and rent this property again, and I would not hesitate to use Twiddy again in the future.

Twiddy & Co. Realtors were absolutely fantastic. We cannot wait to come back to the Outer Banks next year. When we arrived, we were greeted by two friendly staff members outside of the Twiddy rental office in Corolla. We rented a keyless entry house, so it made it easy to check in and check out. In fact, we didn’t have to do much at all besides tidy up a bit and take out the trash before we checked out. The pool was not working correctly when we first arrived, but within an hour someone was at the house cleaning it and had brought the correct part that the pool needed to get back up and running. The pool and hot tub were both cleaned in the middle of the week while we were there which was a nice touch. We will definitely be renting through Twiddy when we return next summer. We are even thinking of doing two beach trips next year, so hopefully we will be back in the Spring and late summer again. Thank you for making this a wonderful vacation.

I decided to go back to the Outer Banks this year for my vacation; again, Twiddy & Co. did not disappoint.
The trip from California was a bit of a long one, as we decided to fly into Raleigh & then drive over. The group’s collective excitement level went in cycles as we got off of the plane, got our rental car, snoozed, stopped at Bojangles for biscuits (which is a must), and finally crossed the bridges to the Outer Banks.
We pulled into the Twiddy & Co. parking lot a bit earlier than the usual check in time, and were immediately greeted by two friendly Twiddy employees handing us bottles of water. After introductions, they informed us that our house was already ready for us!
…and what a house it was.
I mentioned it before, but if you’re somehow able to rent an oceanfront property, I highly recommend it. We got lucky this year, and scored one right next to the beach.
By the time we got to the house, another amazing Twiddy employee was there waiting to show us around. My usual stressed out self asked a bunch of questions as to where we’d go to get groceries, where the extra sheets were, how to work certain features of the house, etc etc — she answered each and every dumb question of mine with a HUGE smile.
After a quick tour, I went out to the balcony to look out; immediately, every single bit of pressure and stress went away.
Throughout the entire week, the Twiddy staff were more helpful than I had even anticipated. Every call and email was met with an immediate response and resolution. As we left, they even waved us out!
Renting from Twiddy & Co. was a special experience — it’s not a traditional buyer/​customer relationship, but rather one that reminds you of Family. Everyone was so accommodating, and each person wanted to make sure I was having a great time.
They succeeded.
As I mentioned before, I travel quite a bit for work. (possibly more than I should.) I’m met with various levels of hospitality depending on the city I’m in, and a good experience is absolutely a priority for me.
Bottom Line: Twiddy & Co.‘s service and hospitality exceeds those of 5 star hotels. Hands Down.
I’ll be back.

My 2013 vacation was back to the OBX. Of course it was. My trip here last year with Twiddy and Company was so amazing I didn’t consider going anywhere else. From the moment we rolled into the parking lot the Twiddy staff was a step ahead with regard to everything my party and I needed. A friendly greeting from a dapper gentlemen kicked off a fantastic week. If you’re looking for top notch service as well as a fabulous trip look no further than Twiddy and Company.

Great service with a super attitude. Response to service request was very good. I would recommend Twiddy to anyone who wants to rent a house on the nothern part of the Outer Banks.

I will not be giving Twiddy anymore of my business. This year was the first time I booked a house through Twiddy, and the last. I have vacationed to the Outer Banks 4 different times, and the house «Jule on the Beach» was by far the worst house I have ever stayed in. Everything in the house was so outdated, it was sad. Our house had 5 bedrooms and 10 guests. The living room only had one sofa in it. Three people could sit on the couch, and 4 more could sit in cheap wicker chairs that looked like lawn furniture. The rest of us had to sit on the floor. The TV in the living room was about a 29 inch screen and was one of those old, heavy TVs that the family probably bought about 15 years ago. The hot tub broke twice within the first 5 days we were there. They did send someone out quickly to fix it, but it was very annoying to be on the phone with them numerous times throughout my vacation. On the third night, the freezer broke and flooded the kitchen. Twiddy didn’t consider it an emergency, and sent someone to the house 12 hours later to fix it. The handle on the front door was broken and the door wouldn’t shut; so every time we would come home, the front door would be wide open. And I don’t want to forget all the little things that were messed up, such as how there was a hammock in the pictures of the house, but when we got there, it was no where to be found, and the coffee pot must have broke in the past and they replaced it with a different pot that wouldn’t fit in the coffee maker.
The customer service I received was horrible. I really don’t think I should have to be on the phone constantly with the realty company for a week’s vacation because almost EVERYTHING is the house was broken! When the hot tub broke the second time and I had to call and tell them about it, the representative asked me, «Well, what do you think the solution should be?» I simply told her that I feel sorry for the next family to stay in that house and have to go through the same problems I did. After the freezer broke and I had to call them back for the millionth time, I told Evelyn, the head of Guest Relations, how dissatisfied I was with the service I was getting, her only response was, «I’m sorry you feel that way.»
The people at Twiddy made NO attempt to accommodate me or my friends during our vacation.
In the past, I booked with Brindley Beach Realty, and for now on, that is who I will stick with. I advise everyone to do the same. I understand that some times things needs maintenance and things happen from time to time… but I do not tolerate bad customer service and that is the only thing Twiddy & Company Realtors have to offer.

I don’t think we’ll be renting through Twiddy again. I had a great experience with chosing the house and check-​in, that being said, the rest of the experience was negative.
When we checked into the house we had a few issues that I identified and called the sales office to let them know. There were no sheets on the master bedroom bed, the handrail going into the pool was broken and laying on the side of the pool (kind of dangerous), and the pool was filthy.
The housekeeping staff responded immediately and came to make the bed within a few hours of check-​in. The maintenance people then came next. They fixed a broken door leading to the pool area, but did nothing about the pool or the handrail. I called again the next day to let them know that it was dangerous and needed to be fixed (as well as looking tacky as hell).
The next two days we were swamped and not really in the home, so when the fourth day of our stay rolled around and we went to relax by the pool and the handrail was STILL broken on the ground and the pool was STILL filthy, I’d had enough. I called the sales office and asked that they send someone out immediately. They said the request was in the computer and they would have someone out that day.
Someone finally came and turned the filters on in the pool and removed the handrail as well as the broken parts still bolted to the ground. They were polite and professional — just really late.
Overall I was disappointed with the service that we received, when you’re paying a lot of money to have a vacation, it should be relaxing and fun.

The staff is amazing! Rent through them! I was even stuck in a rain storm walking on the beach and the COOL Twiddy bus pulled up and the driver asked if I needed a ride! How nice!

I cant say enough about twiddy! We havent even arrived yet but already their customer service has been amazing! They have kept every leasee up to date with information regarding each house and their condition since hurricane irene. The hurricane was on saturday and already they have the houses inspected, cleaned and ready for visitors to arrive (Today is Tuesday)! Its amazing and their facebook page is awesome. Whoever is in charge of it is doing a phenominal job, if you write a post or comment they get back to you with a direct answer minutes later. So excited for our vaca to OBX this weekend and although this is our first time using Twiddy we will never use anyone else!

I am currently staying in a home Twiddy manages called Bamboo Beach.
Upon arrival, we had two issues immediately.
First, a bed spread was missing from a master suite (a note was left saying it would be back Tuesday). This was a major issue because the weather, while not cold enough to require the heat to be turned on, was chilly enough at night that blankets were needed to be comfortable. As far as we could find, this home had no spare blankets. Come Wednesday, the comforter still had not arrived. So I called and was told they had not gotten it back from the cleaners yet. An hour later, the blanket arrived and I was told by the person delivering it that they had gotten it later in the day and didn’t have time to get it here. What confuses me about this situation is that we are not in peak season, there were NO extra blankets to just leave here as a replacement? The «comforter» that was left on the king sized bed looked to be from a twin and not nearly large enough for two people to share. Why not leave two? While the Twiddy representative and cleaning person I spoke to were very friendly, not having enough blankets when you advertise «beds made» is just bad business.
Second issue: Pictures from the website showed a dune top deck which, upon arrival, we found to not exist. We chose this house over another called «Triple Play» specifically because of that feature. When I told the Twiddy representative this, again she was very apologetic about the old picture still being on the website and friendly — but at the end of the day that doesn’t really do anything to remedy the situation.
This is not really a complaint, but I want to mention it also. This home had a note from the owner in the upper master bedroom, instructing guests not to contact Twiddy about internet issues because it was not an advertised amenity. However, WIFI was listed as a «feature» of this home. Maybe this note was old — like the picture — but again, I feel this is something Twiddy should be up on. It just makes their company look like they are offering services that aren’t actually included in the rental fee.
If you are renting from Twiddy, I would strongly urge you to double check if you are renting a home for a specific feature. And pack extra necessities that they claim to provide.
I have stayed in the Outer Banks for years from Hatteras all the way to Corolla, and while these issues are not as serious as others we’ve experienced (a washing machine bursting and water running through pot lights takes that prize), this is the first time we’ve had a lack of basic necessities and the first time photos have been completely inaccurate.

Second time using Twiddy in 2011 so far. This time we stayed at the Echapper Belle and it managed to blow away our wildest expectations. 9 of us stayed there for a few days this past week and can’t stop raving about it. The house was amazing and the service and booking process with Twiddy is so just so easy.
What really stood about the Echapper Belle house was that the kitchen and dining area were truly designed with large groups in mind. My friends and I cook for each other during our vacations and we like to cook like we work in 4 star restaurants so it was comforting to find not one but two full-​sized dishwashers, dual ovens and a 5 burner cooktop. We put everything in that kitchen to use and 2 dishwashers really makes it a breeze to get everything cleaned up and ready for the next morning. In addition to the clean and spacious rooms, pool, hot tub and private beach access there is truly nothing else one could want.