John Kennedy Mazda

My experience buying the car was actually fine. My salesmen was nice, and I walked away with a decent enough deal. After moving to the city, I sold my brand newish car since I was commuting with Septa.
Then the phone calls started. A year after the purchase I started getting calls about my warranty expiring. «I don’t own the car,» I explained. «Please remove me from this list.» I got letters in the mail asking me to purchase private warranties since «my warranty MAY have expired.»
TWO YEARS LATER, I am still getting calls from some Las Vegas company that is trying to tell me my warranty for a car I haven’t owned in two years that refuses to remove me from their call list and hangs up whenever I ask them to.
I don’t know if it is normal business practice for a car dealer to SELL YOUR PERSONAL INFORMATION TO OUTSIDE BUSINESSES, but this one definitely does, and that is completely unacceptable..

Customer service could be better but they gave me the best deal in the area.

Best place to buy a car. So helpful, knowledgable, honest, gave me a great deal, friendly staff, not pushy at all, very up front, excellent customer service. Ask for Andrew Porcelli he’s the best!!!

Twice I went to this dealer and was told they would get back to me on trade value and availability of a specific model. Never heard from them again. Pretty poor customer service.

Wow terrible service. Never had a salesman this argumentative and defensive. Mind you, this is after we waited 25min just to talk to a salesman. Yeah i get it, ppl are on vacation, not like its a saturday. When everyone looks at cars, Oh wait it was. This guy wanted us out. Treated us like we just got out licenses yesterday and clueless. We did our homework and knew what we wanted. He dismissed us like he was late for dinner, argued, and asked for a deposit to even LOOK For the car we wanted at another dealer. Ive bought many cars, that was a first. He and the GM lost an opp for a sale, we will buy soon but not here.

Don’t usually write reviews, but my experience here wasn’t the best. Went in for a test drive a week ago for the Mazda 3, and that went extremely well. Salesmen had a lot of knowledge about the car, and didn’t push to sell. I took a week to get my own financing together, and see other options. Came back because my experience was so great to see if I could purchase. I used true car, and received an out of door price confirmation through email. When I returned to the dealership, I had every intention of buying a car from them, but things went south when they evaluated my trade in. I know you will never receive full value of the car, but the appraisal value was very insulting. My car in fair (kbb) or rough condition (NADA) is worth over $ 5,000, and they offered $ 2,800. And their reason was (new tires and minor hail damage on the top of the car).
Long story short I went to Pacifica Mazda and they offered me $ 4,000 and probably would have went higher if I kept at it. I ultimately decided to keep my old car, but did also purchase a brand new Mazda 3 from Pacifica instead.
I would have made that same decision here if the salesmen attitude didn’t turn me off from giving them my business. He certainly didn’t have the attitude of wanting to make a deal.

I purchased a 2014 CX5 from another dealer in March 2013. I had experienced bucking, vibrations, and backfiring like noises since purchasing it brand new. After 2 service visits to another dealer, both times they were «unable to identify my problem.» Frustrated and worried about my safety, I took it to John Kennedy Mazda who was able to determine with in minutes of driving it what my problem was. They called me immediately to fully explain to me I had been driving this car for a year with a broken tie rod and an out of whack rear differential.
The customer service I received was by far superior to any dealer I have ever dealt with. Keith and Jim specifically called me daily with updates as to what parts where needed and what work was being done. A loyal 3 time Mazda owner, John Kennedy is my new go to dealership.
On a side note — being that my car was still under factory warranty, I was disappointed to learn that they do not offer «loaner cars» just discounted priced rental cars. Needless to say I opted out of renting a car while they repaired my vehicle for 4 days…

We bought a 2013 Mazda 3 hatchback here and had no issues with the salesperson or finance person. However, we purchased the Kennedy care package only to find out later that all services offered in that package are done at another third party location by another company. We also found out that things we were told were covered (scratches on our bumper) are not covered. The manager David Mancinelli expressed his sympathy that we felt duped and offered a free tube of touch up paint which he would mail to us. This never happened. I emailed him with no response. I received a congratulatory 1 year anniversary email regarding the car from someone named Tony Saxon. I told Tony about the touch up paint situation and he said he would get in touch with David and make sure the paint was sent to us. Two months have gone by with two subsequent emails to him and no reply. We will not be purchasing any more vehicles from John Kennedy Mazda. The car itself is great though.
Update ½/​2015: The manager called and left me a voicemail after seeing this review I assume. He apologized and assured me that it was an oversight and the paint would be shipped to me immediately. I also received a call from Tony Saxon and he also assured me that the paint was sent and I should be receiving it. Over two weeks later, still no paint. I emailed back to let them know and Tony suggested I just come pick up the paint. I verified my mailing address with him again and let him know that a trip to Conshohocken is rather inconvenient (about an hour each way). No response to that email.
Update 1÷30÷2015: Still nothing back from the manager David Mancinelli or Tony Saxon. Terrible customer service. Go elsewhere.

The only bright side to this dealership is Joshua Vey and Brigham Lynn. Since purchasing my vehicle (of which the CX-​5 rocks), I have not been able to get an answer regarding registration and plates of which I was told was taken care of twice but when speaking with the DMV, I am told there is no record. Besides that, no one is available to talk on the phone other than the receptionist. 60 days later, no plates. Pretty disgusted.
But the sales process was fun at least.

Whenever I look out the window at my new 2014 Mazda 3 (Sport), I want to go drive it somewhere. This car has made driving fun again. For the real fun, you need the stick shift models. I first tested the automatics with the salesman, Josh Vey, who was knowledgeable and patient. After driving sticks most of my life, I had somehow convinced myself to consider an automatic. In stop-​and-​go traffic, an automatic is the preferable mode. But that is the only condition I can think of. The cars were OK in automatic, but when I thought about spending $ 20,000 or more for this unexciting an experience, I couldn’t imagine it. (How do those greenies drive those boring Priuses? Maybe they are so busy patting themselves on the back for their virtuousness that they don’t notice how gruesomely boring they are.) So I tried the Mazda 3 and the 6 with manual transmissions. What a difference! I liked the 3 better for its responsiveness, its better looks, and its gasoline efficiency. Having driven a Camry stick for the last 12 years, there was a trade-​down effect in some areas: interior space, stereo speaker sound, and ride smoothness. But for pure and simple fun, without going into the sportscar niche, the Mazda 3 is the car.
As for the Kennedy dealership, I would give salesman Josh five stars for helping me over several visits and making the experience almost pain free. One star deducted because the business manager was out at a meeting for a while, forcing me to twiddle my thumbs before we could finish the last of the paperwork. I spent more time than it should have taken to make this purchase, but the fact is I am still so happy with the car that I am not complaining. The Mazda 3 also has a nicely different look to it, at a time when almost all cars look alike — bland, bland, blandsville.

I purchased a car here 2 months ago. As I drove it home, the check engine light came on. The next day they told me they just replaced a couple vacuum hoses, and later I learned that they replaced the catalytic converter with a generic after-​market one that was not suited for my vehicle WITHOUT TELLING ME. This means my check engine light comes on and stays on, until I can replace it with an appropriate one.
Two weeks after I purchased it, they replaced the engine with a junkyard engine. They had the car for over two weeks, and while they were working on it, they broke mass flow connectors, my side light, and cracked the windshield. They used an after-​market engine and did not connect it properly which has cost me over $ 1000 to repair their mistakes.
I had my car appraised today, and it is now worth less than one-​third than what I paid for it, which I was told was directly related to the junkyard engine and the inappropriate catalytic converter.
This is by far the worst customer service experience of my life. Their service department made me lose the entire purchase value of the vehicle and has refused to pay for the repairs due to their mistakes.
I would steer very clear of this dealership and service department.

My wife purchased a new Mazda, and we were satisfied with that process. The problem came when we realized that we left 6 CD’s in the CD changer of the trade in. We called our salesman when we got home, and he immediately got on it. Unfortunately, the CD’s were gone, including two that were signed by the artists we bought them from at meet and greets after concerts. Kennedy’s response was, «without proof of who stole them, there is nothing we can do». Really? One of your employees stole them. How about asking them? How about checking your own records to see who worked on the car? How about holding the service manager responsible for fostering a culture of petty theft from Kennedy customers? If you ever make the mistake of having your car serviced here, make sure you empty it of anything not bolted down. Then again, they do have the tools to unbolt things. Buyer beware.

ZERO STARS. My car was not starting and I was told I had to take my car to a Mazda dealer to get it fixed because the other auto shop could not fix it. This Mazda told me I needed a new alternator, new battery, AND new transmission. The total number that they pulled out of their ass was 6,400!!! After refusing all «required work» I had my car towed back home to a transmission specialist that my dad has known for years. He took a look at the car and it turns out the alternator was the ONLY thing wrong with my car. After purchasing the new alternator and having it installed, the total cost was $ 326. I want to reiterate that there was NOTHING wrong at all with my battery or transmission. A faulty alternator can cause both the battery and transmission to shut down, which put my car in limp mode. Anyone can do the math, but that’s a difference of almost $ 6,100! DO NOT TAKE YOUR CAR HERE! I should be suing Mazda for false information. Any real mechanic or genuine person would have took the time to look at the transmission and battery and replace the alternator before ASSUMING everything needs replaced. Completely disgusted that they tried to rip me off. So unprofessional and rude. I will NEVER let this dealer «fix» my car or any one else’s car that I know. A real professional business would be looking out for the best interest of their clients, instead of trying to rip them off by THOUSANDS of dollars!

Having my two ‘older’ Mazdas (the ’86 RX7 has possible hoopty status) serviced for a couple of years here has proved to be a pleasant experience as these things go. Diagnostics have been efficient, time spent waiting for work done (they let me wait in the nice lounge for the small jobs) not too long, and costs have not been as exorbitant as they could be at a dealership. I believe they’ve much improved over the last year. They’ve worked with me to get difficult issues resolved for the aforementioned hoopty, and keep my cars humming along.

Very helpful dealership, my salesperson Alex was patient and knowledgeable without being pushy. I got a great price. I dont think Ive ever had nicer dealer experience. Alex was the first salesperson to ever take the time to go over everything in the car with me. Manager was great too, very kind.

Buying a vehicle from John Kennedy Mazda was pain-​free for two reasons (of course, your mileage may vary):
1. we had a super salesperson (sadly, she doesn’t work there anymore), and
2. due to external factors, I was eligible for factory prices, haggle-​free.
Worked with their auto service staff (Keith, and others), who replaced a troublesome tire without issue, and quickly too, much appreciated.
They did a bang up job on one of my bang up jobs, too — true story!