John Kennedy Ford

Fantastic service while purchasing. Horrible service after purchase. I bought my used car in April. Purchased their warranty after being told it covered everything except tires and brakes. Took in for repairs and found that NOTHING is covered. Asked them to cover repairs and reimburse me. I have been given the run around and no communication returned. Last was before thanksgiving from the general manager staying he would review this. It is not fen and there’s been no response to my messages
Am contacting the better business bureau on Monday. Along with consumer protection. Think twice about purchasing their warranty or cars

I purchased a used car from here was extremely dissatisfied with the customer service. The particular dealer I had the «pleasure» of working with was Fred Roberto. He continuously made snippy remarks, was disrespectful and very unprofessional during the process. I was purchasing my first car so I wanted to make sure it was right for me. He made me feel rushed and had a sense of urgency. I went through my bank to do financing, so it took a few days to get approved and get the check. Fred continuously called me inquiring when I was coming back with the money. I ultimately purchased the vehicle because it was a good fit but not before going through hell with Fred first. Stay away from this dealership!

I have never had a more frustrating experiencing than buying a car from here. After meeting with a dealer and test driving some cars, I decided to buy a slightly used Fiesta. I inform him that I’m a student, from a different state, and have been pre-​approved for Ford financing. He literally scoffed when I told him about the pre-​approval, didn’t even glance at the papers I had for it, and said I would need to fill out paper credit applications anyways. He then screamed at me from across the showroom when he noticed I don’t have an income listed on the application – «YOU DON’T HAVE AN INCOME? HOW AM I GOING TO SELL YOU A CAR?!» The reason I went through the pre-​approval process was because I’m a student, I don’t have an income, my parents were my cosigners, and they live in a different state. I’ve never felt so embarrassed and belittled while trying to make a purchase.
If it weren’t such a good deal for the used car I would have left then and gone to a different Ford dealership. I can guarantee I’ll be going to a different one for my car’s maintenance.
Two months out now, and I love my new (used) Fiesta, but my blood pressure still sky rockets when I think about this ordeal. It took this long to get my registration processed because the dealer sent an illegible copy of the driver’s license to the state. I had to inquire about what was taking so long, otherwise I would have sat waiting forever. And they completely ignored my request to get another temporary plate. Save yourself a lot of hassle and buy a car from another dealer.

Ok I’m pretty much done with this dealership at this point. After getting my car serviced last December and them not replacing the battery like I asked, I was back again in February with a dead battery and finally got them to replace it.
A mere 8 months later, my NEW battery is dead. I chalked it up to the temperatures dropping and I hadn’t driven my car in 2 weeks. So I got a jump and figured I’d be more diligent about at least running the car once a week in cold temps. So a week goes by and I go to start my car. It’s dead. Again. Completely dead. So freaking dead that I had to actually put my key in the slot to unlock the door (it wasn’t this dead the last time).
Had roadside come out to give me a jump and even he was shocked at how dead the battery was. He couldn’t even give me a battery report because it didn’t even have enough juice to run the printer on the battery tester thing. He wasn’t even sure if we could get it started but thank goodness we were able to. He told me whatever you do, don’t turn the car off because it likely will not start again.
So I drove it directly to the dealership and explained what was going on. Thankfully the battery had a 3-​year guarantee because it was absolutely a bad battery. They replaced at no cost, which was to be expected.
There’s other Ford dealerships in this area. This one has given me enough headaches, so I’m taking my business elsewhere.

My husband and I came in to check out the Escape. From the minute we met Freddy at the door, he was kind, not pushy… and funny! We had our dog with us because we’d only planned to test drive, but ended up loving the Escape Titanium Edition so much that we wanted to go through with a lease if we could swing it finacially. The staff at the dealership were so good with our dog — even making sure he had water and letting us bring him into the showroom while we waited for everything to process. Expecting our first child in a few weeks, we were really wanted the amenities the Escape offered (touch screen navigation, foot activated lift gate, leather interior for easy cleaning, bluetooth, four wheel drive, good trunk space, a high safety rating, keyless entry… I could go on and on because there are so many more!) but we weren’t sure if we could make the price work with our budget. Freddy did all he could to help get the price to a workable range for us and we drove off the lot in our brand new Escape! Having the car for a week now, we’re absolutely in love with it and are beyond happy we made the purchase. I keep telling my friends and family, «I feel like I’m driving a luxury car!» My husband had worked with John Kennedy in the past and had an excellent experience with his car purchase and maintenance, so I know I’m in good hands now too. Thanks for making our experience, so far, a wonderful one; we look forward to working with you as customers for years to come.

I’m new to the area and have been searching for the right service provider for my vehicles maintenance needs. I was referred by a few people now to check out John Kennedy.
I am so glad I did! I drive a lot and need my vehicle for work. This morning I had an idle issue so I called John Kennedy and spoke with Chris Schonberger. He listened to my concerns and was able to accommodate me as a walk in. I take pride I my vessels and only want the best to work on them. Chris assured me his facility and techs are top notch. Upon arrival I was greeted by Chris and he was able to provide me with a spot to to do my work on their free WIFI and good coffee. They diagnosed my car as a small vacuum leak from a loose hose. He also brought to my attention that my oil was about due and they actually had the oil that I like in stock (Castrol Edge Full Synthetic) in the right weight!
They fixed my car, changed my oil and rotated my tires! All while allowing me to be productive and get caffeinated :)

I was originally going to lease a mazda next door after looking at virtually every car in the compact sedan class (almost literally). But chase credit for some reason wouldn’t approve me oddly enough i was in talks with jordan here at ford next door about a focus that was in the showroom that i liked. I ended up leaving in my new 2015 ford focus that day. I will say some things could have been handled better but overall it was a easy and pleasant buying experience for my first car. Now i think about though i think they missed a rebate for me as my household as a current non ford lease. Still wondering about that as my father did mention we had a lease currently. The car is great although the transmission can be jerky at times. Overall i would recommend this dealer to friends and family as well as my salesman jordan. I hope they see this though and get back to me on the rebate.

Well I call parts department they are very ignorant they are cursing on the phone I call this am around 10 10/​19/​2013 so if any of your employee see this post they need to hire somebody in parts that is nice to a paying customer. Very poor service on the phone

the dealership doesn’t seem much different than any other.
What REALLY sucked is that I called to look at a specific vehicle; an advertised Ford Transit connect. I test drove it, but it smelt like DOG… like literally a kennel owner had this truck. I wasn’t sure I really wanted it, but as we were getting out another salesman says to my salesman., «Hey Kevin, you know that sold already, right? So I drove out from West Philly to the dealership for nothing. And YES: kevin tried to sell me something else. Jerk.
The salesman’s name is Kevin Stuski and I officially think he is an asshole.
What has me STILL pissed is that I am on Kevin’s email list. I have replied *several times* to ask to be removed since I explained that I HAVE ALREADY BOUGHT A TRANSIT CONNECT *FROM ANOTHER DEALER*. I love the car, but I will not do business with these people.
Almost a YEAR later, I just got another email. Last straw.
Now you got your review. I think you guys treat customers like they are numbers. You don’t care about me, you are just email blasting hoping you get a «hit».
Here’s your hit. Bite me.

The best, honest dealer I’ve ever been to. And honest is rare! Joe who works there is a cool dude. We came home with not 1, but 2 mustangs back in April of 2015. They know how to deal with people. Joe is the man there. Check them out. There is no better then the Pottstown Pa. John Kennedy ford! Thanks for the pleasant visit.

Bought a used 2007 Cadillac CTS 3.6 Feb 2015 was inspected Jan 2015 by John Kennedy Ford Thought it was a great deal and nice car found a major crack in the rim second day have pictures to prove. Should have never passed inspection under PA DOT. OK no problem I missed it when buying it I ate the $ 150 to repair the rim. FF 3000 miles 4 months later send it in to my Mechanic for and oil change to have him call me telling me I need new breaks and rotors all around. Then tells me there is no way they pulled these wheels to Inspect the car it should have failed then and now is costing me $ 1200. Then tells me the rough idling is the timing chain and need to be replaced and fixed. Once again should have been caught at Inspection. Yeah the only person who got a good deal out of this was John Kennedy Ford for unloading a lemon on me. Also I am forwarding all my mechanics notes and letter to PennDOT that they should look into John Kennedy Fords Mechanics and Inspection practices for used cars they are selling.

Extremely happy with how things went while getting service done today. Was told it would take a little while and asked what’s the closest place to get food around here and they even called their shuttle driver to drive me up the street which was completely unnecessary and over the top. On top of it they washed and cleaned my car inside & out. Very professional and kind throughout the whole process, very satisfied.

This is one top-​notch business. The buying process was seamless and easy thanks to one of the nicest guys in the business, Aaron Fellenbaum. Seriously, go see him. NOW. Based on past experiences at other dealers, I never thought that buying a car could actually be enjoyable! And the service center is wonderful. They make me feel valued and have been very helpful for all my car needs. This is the first time I’ve ever felt that way from a dealer. I’m so proud and happy to be a part of this Ford family and will not go anywhere else.

Their «quick» service center is anything but quick. I came in for a routine oil change and it took over two hours. Everything on my car was fine according to them but they do not seem to be quick by any means! Very disappointed since I have always had a good experience buying cars here!

Have never seen, nor heard a bad review about the place… and I don’t think you ever will,
Ive bought 2 cars from Kennedy, same salesman (Bill Kelly) and will continue to do so as long as their customer service is as stellar as it is now .
Great people who don’t BS you, they don’t give you the «salesmany» BS, they get right to the point, and do what they need to do do get you into the car you want
If youre looking for a car. go to Kennedy ford

Hello all
John Cawley owner of cawley masonry inc out of Oreland Pa. I’ve bought 5 trucks from Kennedy and each time my experience gets better and better. From Pete G to the kennedy bros, i’m taken care of. The customer service is second to no one in the buiness. I would recommend this dealership if your looking for a honest answer and a honest price. john cawley

I’ve just purchased a new Ford here. I know car salesmen sometimes get a bad rap, but I’ve gotta say these guys were nothing but great! When we came in, we didn’t feel any hard pressure. They were extremely patient as we test drove several cars and were great explaining features the car had.
Even when we had a question about the car’s performance several days later, every effort was made to try and remedy the situation.
Special props here to Jerry Bernstein, but we interacted with several people, from the money guys to other sales staff. They were all great!
I know this is a sales and service dealership. If anything comes up, I’m sure they’ll be as professional as the sales staff.