Western Tile Design Center

I came looking for hardwood looking tile for a 10×12 space and found a huge selection of options to choose from. At first it was a little overwhelming but Megan, behind the front counter, was more than happy to help generate pricing and look up other options. I ended up choosing the Atlantic boardwalk that is installed in the third bay of the showroom floor. The cost was more than what I had compared at the box store, but the quality and design of the tile is much better. Cost for this tile was just under $ 7sq/​ft.
Lead time for the purchase is one week from order.
What did I learn today? I got to take the sample home. It is going to be a great floor!

Easy shopping experience here. I already had an idea of what I wanted for our kitchen backsplash, but had been dilly-​dallying on actually purchasing tile due to budget constraints. When we finally decided to just go for it, I needed to make sure to purchase from a shop that could get the materials ASAP to fit it in with my contractor’s schedule.
When I walked into Western Tile, someone was able to help me within 2 minutes and showed me all of the tile options that matched my needs. They let me take a few samples home so I could see the tile against our cabinets and in our lighting, and I was back a few days later making the purchase. Materials arrived in about 3 days. No piles of paperwork, and they take credit card, so the transaction was quick and smooth.
I didn’t price shop much but from what I’ve been told, I could’ve bought my glass subway tile for a little less than I spent here. However, time was a big factor, and I’m glad that Western Tile was able to supply my materials quickly and accurately.

My husband and I had a great experience with the Concord store. They are busy but soooo helpful. Lots of selection at their showroom. They did call us when our order came in.

Extreme tile and stone owner George G
I’ve been dealing with Westren tile for well over 20 years I’ve been in business for nine. I highly recommend Westren tile because of their selection of tile and stone as well as their Knowledge of Setting materials and installation of tile. I send all my clients to the concord show room as well as her sister Store in Dublin they always go above and beyond the needs of my clients. A special thank you to Dave the owner Jamie, Rachel, Michael and crew of the concord store for always going the extra mile you guys are awesome!!! George G
They have the best selection of tile & stone in this area!

The people at this shop are nothing short of amazing !! We ordered some back splash tile last week … After figuring out that we ordered much less tile then needed due to our mistake in measuring … We were able to pick up the extra tile within a few days … Everyone who helped us could not have been any more polite and helpful. Love the customer service we received !! We will definitely be back again !!

Pros: Nice store and great selection of tile, they let you take home samples and don’t charge you, the girls behind the counter are awesome and really know the product. People are nice.
Cons: Don’t ask the guys for help, cuz they can’t/don’t. Don’t be in a hurry to get your tile. Don’t expect they will call you if (or when) the tile comes in, even though they say they will. Don’t expect that they will check the order to make sure it is correct. Don’t expect they will call you if the tile is late. Don’t expect the tile to come with in 5 or 10 days… took some of mine 15 days. They close at 4:30 pm so if you have a typical office job… good luck getting there during the week.
Would I use them again when/​if I upgrade my bathroom? probably not because the customer service for folllow up stinks.

I needed some v-​caps for my kitchen that was built in the 80’s. I had to cut the original v-​caps in order to replace my old dishwasher unit as the previous owner tiled the kitchen and stopped right at the dishwasher. Regardless, Andrew went to great lengths to find the matching size and color. The staff followed through and called as soon as the tiles came in. Mind you this was for a $ 15.63 transaction. Now that is how business should be conducted. Great job guys!

We purchased tile for our entrance, kitchen, dining room & bathroom & always received excellent service. We mainly worked with Andrew & Rachel who are extremely knowledgeable & helpful, & went out of their way to satisfy all or our needs & concerns.
We checked out lots of tiles before making any purchases and each tile we borrowed was taken on the honor system, with no deposit or record of whom we were. Purchasing tiling can be a stressful experience, but this store made it a pleasure for us to visit.
After placing our orders we were kept informed of each delivery.

I dig their easy tile checkout. They allow you to borrow the samples without any paperwork or hassle. The crazy fun process (read: pandora’s box, money pit, timesuck) of a remodel is filled with paperwork, but not at this shop.
The staff knows the material well and the order process was also simple. I’d recommend Western Tile for anyone not wanting to travel around to check different shops, because although they are a smaller showroom, new samples seem to arrive daily. There is no longer a need to drive all over to find something for each project. Every part of the process ended up being easier in person than over the phone.
An Aussie Shepard was there during my first visit. Also a small gray and white cat that hides then pops out to say hello as you leave. They were attentive when I had questions about the material. (Not the dog and cat, although they were a sweet addition to this family-​owned business.) I mention all this because although the outside of the building is nondescript, there is a lot of personality inside.

The service at Western Tile was excellent. We went in with our two young kids while trying to pick out backsplash for our new kitchen. The staff were patient and understanding. They helped us through the whole process. When we changed part of our kitchen design and found that we were two tiles short, they pulled samples off their display board to make it easier for us to complete our job. Really great customer service!

They have a nice selection in their showroom and were helpful when we placed our order. However their follow through was awful. A day before we were to pick up the tile they called and indicated they couldn’t get it. They said they would check some of their other locations. They never called back… We are on a tight schedule for our kitchen remodel and are now left scrambling.

Salespeople seemed nice and friendly. I only needed three pieces of tile to replace a section of floor. Seemed straightforward — we matched the tile and placed the order without difficulty. I asked for the pieces to be cut to size, which they said they could accommodate. I was told my order would be ready probably in two days. The next day I got a phone call saying the pieces were not quite the 16″ squares I had requested, more like 15 7/​8″. So good communication on their part. I went ahead and okayed it and waited for them to let me know it was ready. Rather than two days, it took more like seven. Granted, they had to have their tile cutter pick up the pieces, cut them and return them. But the kicker for me was they pieces were cut a bit larger than I requested. And the dimensions were clearly not double-​checked before the pieces were given to me.

We completely remodeled our kitchen in July and were in need of a back splash. When I first walked in this store and saw a dog cruising around, I knew I was in the right place. I told Jennifer what I knew I wanted for sure and she went right into action, pulling samples and making suggestions. I was able to leave the store with samples and I didn’t have to pay for them in blood or promise my first born child.
Unfortunately part of my order was shipped out of the country unbeknownst to your team. I was bummed out but Andrew and Rachel quickly helped me place another order.
2 weeks later I arrived to pick up my order at 7 am. I wanted to be first in line for when they opened at 7:30am. Mike came out to the parking lot to check on me and see if he could help me. He grabbed my order and I was on my way before your store was even open! Mike was friendly and he was nice to my dog too!
Overall during the 5 visits to this store each member of the staff went out of their way to help me and I was treated with patience and respect. This is a great store! I love this place! I wrote the owner a letter describing my experience and he wrote back! Everything that happened to me would never happen at a crappy Lowes or a Home Depot. Jennifer, Rachel, Mike and Andrew were fantastic and gave me personalized service.

I love this store. I am surprised that others haven’t been as happy as I have. I don’t do a lot of ordering, but as a designer, I find the staff very helpful and knowledgeable. The product inventory is great and samples are easy to get. Hours are convenient. I find Jenn, the salesperson particularly helpful. I highly recommend!

I walked in there the other day hoping to pick out tile for 2 bathroom floors, a bathroom countertop, and tile for the tub area. There were two sales people who were talking to another customer that they evidently knew. Not once did they acknowledge my presence, ask if they could help me or tell me they would be with me in a minute. I won’t be back. If they ignore me before I make a purchase, I would hate to see how they treat me after they have my money.
On the other hand the Western Tile in Dublin was very helpful.

I love the selection of tiles here, and the staff members are knowledgeable and helpful when it comes to picking out the tile. That’s the 2 stars.
Unfortunately, the experience went downhill after ordering the tile. Out of the 3 different tiles ordered, only 1 arrived when it was promised. While I understand that this may well be an issue with the suppliers, the fact remains that no-​one at Western Tile was even aware that there was a problem until a week after the first tile was supposed to have been delivered. Having called to ask where it was when it was first due, we were told that there was a delay and it would arrive the following week. It wasn’t until the following week that anyone even realised that it hadn’t actually left the warehouse at all (almost a month after the order had been placed). They need to have a better system in place for ensuring that orders are received and for chasing them up if they don’t arrive when expected.
They are also very quick to pass the buck and blame the supplier, and failed to even apologise for the delay.

Im remodeling my bathrooom, needed one sample tile to compare with one I got at homedepot. was told by heavy set brunnet, that I would need to buy it and they dont give out sample tile. I xpln project and I would return it same day. Was told NO I need to buy it. Went outside told my wife, she goes in I stayed in car. She comes out with same tile and more. From same person, my wife gave same story. you ask what was the diiffrence, my wife is white im not.

The staff here are very helpful and knowledgeable. The showroom is great for browsing. But when I knew what I wanted and explained it to a staff member they found it for me quickly. They are at the mercy of their supply chain and distributors. But that is the nature of a physical product in a big wide world! They are not in control of Transit times and availability but do all they can to get you the right eta.

Pros: Good tile selection. Jennifer was helpful.
Cons: Tile ordered (and prepaid) but not delivered on time as promised. No phone call received from anyone to say it was delayed. Found out it hadn’t even left the dock AFTER calling to pick up my tiles. Was told I can wait but it may (or may not) arrive in another month. As a result, I had to ask my contractor to delay the scheduled job. (He has since found another job and now I have to wait until who knows when.)
Also, non-​stocked tiles are non-​refundable. Stocked tiles have to be returned within 30 days and also with a 30% restocking fee.

Western Tile has a big selection and I love their «on your honor» checkout system that allows you to take home samples without going through the hassle of checking each one out. (They get new ones in all the time.) Staff are friendly and helpful if you need them… and leave you alone if you just want to browse.
They work with many different manufacturers. If the tile you want is in their warehouse, they can generally get it within a day or two. Some manufacturers charge freight and the Western staff will work with you to combine your order with another client and share the freight cost if you like.
They have always called me back if they say they are going to. Sounds like a basic… but I find it’s more the exception than the rule when working with a lot of contractors and home improvement folks.
We love our new bathroom floor!