Tuff Shed

Please stay away… We visited the Concord store. Bill was very professional and had the knowledge we were seeking to place a shed into a specific location in our backyard. He was very helpful in our decision making regarding size, color and the appropriate style. That is as good as it gets, hence the one star. Their appointment for two weeks from purchase date was made, but the assembly crew was 4 hours late, the shed was pre-​built incorrectly from the Milpitas factory, and one of the assemblers left because of family issues? Very unprofessional considering they were late? After several phone calls, we took another day off work so that they could send someone else to rebuild the shed correctly. Still was not satisfied with the final product, informed assemblers not to spill or paint shed near the newly laid concrete, found paint had been spilled on brand new concrete. Shed door was not put on correctly, has major gap at closure. Tuff Shed still has not returned any of our calls to date. Wish we had found a more professional business. Now we know and will definitely under no terms will be recommending this company to anyone we know in our business connections that may need sheds in the future.

Never use their service. Ever! We have asked them to do our garage. which costs almost 30k! We signed the contract and gave down payment last year and itd now running 6 months… no garage not even a shadow.. nothing! ! Very poor service. if you can find someone other contractor, go ahead. Dont waste your time here.

I wish I could give a good review. Had a lot of issues with our shed (shed mis-​measured for space, so it didn’t fit; re-​ordered correct size; when finally delivered and constructed, it had been painted the wrong color; scheduler did not allow enough daylight to correctly install shed, so it was done sloppily). After several phone calls with Mark B. (supervisor in Milpiltas where shed was built), shed was finally repaired. Mark was the only saving grace in this experience; he was the only one who seemed to care if this was corrected. I have written letters and left messages to the Denver office (head office) and no one will call or otherwise respond. If this is how things are handled at the top level, it is no wonder that customer service is pretty bad. The installation problems took the better part of a month to straighten out. Tuff Shed is capable of putting out a quality product, they just don’t care to, which is unfortunate. I would not recommend Tuff Shed to a friend; I wish I had gone with The Shed Shop in Fremont.

We went into the shop and ordered a shed. It arrived on the date we were given. But I had issues, the company is not returning my calls or emails. My shed is not straight, the front base of it is cracked. I thought it came painted, they were painting the pieces in our front driveway, nails & screws were left in our driveway. One of the crew that came to install was very good, the other was a mess.
No response yet… and can’t put away our items until they repair and straighten the shed.
Update after several calls & emails to the person who took our original order & payment… I was lucky to call the office and have Jon Yadon answer, he looked up the emails I had sent to the person that had taken our order for the shed. He forwarded my email to management they called and acted right away to get a crew out and make the repairs. Not everything always goes right with an order, but when you have something wrong, what makes a good company is their prompt response and taking care of the issue.

Very positive customer service experience, from designing the original shed working with Jon Yadon the Sales Consultant, to installation which required some on the site modification done by Assistant Mgr, Mark and Builder Esteban. This team was great to with. The result is a shed we are very happy with.

Worst customer service EVER! Promised to call me back with my financing options… two weeks later I go in to check on what they found out and was told that with the access to my yard it wasn’t do-​able. This was a 2 minute conversation!!! How do you know… you won’t return calls or set up a site inspection. Was told they are delivered pre-​assembled so they come by way of trailer. AND that once they are taken apart that it is… they can not be rebuilt. WOW!!! Ok so the salesMEN at this location are honest I guess.
Ruined my experience of this brand. Will not recommend or go back!

I didn’t buy my Tuff Shed at the Concord Store but I do highly recommend their products. I love my Tuff Shed! The lock on my shed recently broke and the Concord store had it in stock. Lisa replaced it for free for me. I really appreciate such great customer service!

Similar experience to other reviewer. Was interested in purchasing an $ 8,000 storage shed. Had to cancel first appointment. They had promised to call on Monday to reschedule as they didn’t have their calendar available. No call for two weeks.
Called to re-​schedule. They didn’t show. Got a VM an hour later that they were running late and would be there in another hour. Got a call an hour later saying that they were just now leaving, 3 hours late.
I cannot even imagine how this would have gone once they actually had my money.

Poor customer service. Was going to purchase, but there is a lack of Customer Service. I will not reconsider my choice to purchase with this company. I have heard a lot and of positive feedback, but I was trying to find out if the storage would fit through an opening from my backyard. I even took the time to send pics and no response if the Tuff Shed would fit through the opening I have from my driveway to my backyard.