Pacific Stone

I have used Pacific Stone for 3 jobs (Kitchen, Bar and Fireplace) and have hired them again for a 4^th job. Each and every time they have offered professional service and have finished the job on time and on budget. Edgar was great to work with and he knows his craft well. Bert gave expert advice along with Chris and Faby. My overall experience has been nothing but positive that is why I continue to come back.

Amazing work done by Bert!!! Came to our house and did our counter tops. He came in and gave us a very precise estimate and did all the work done by the schedule he gave us. Very professional and great work done!

Had a wonderful experience with Bert and his crew. Hands down the best countertop business there is in the bay area. I suggest you to look for bert and his company for business if you are trying to receive good pricing and deals. I went to sincere hardware in downtown Oakland but it was NOTHING like pacific stone for countertops. Hands down the best. Go look for bert and his crew and they will help you the best they can! I will definitely look to do business with them again. What are you waiting for? STOP READING AND GO! Reasonable. Good pricing and customer friendly!

Got my floors and kitchen done by Bert! Thanks so much for your help! I Love the way it looks now and you did a really clean job. They have excellent communication and was there to pick up my calls especially when I was running on a tight schedule. Highly recommended and hope to do business with you again!

I had the pleasure of having them do the floor at my apartment. They were extremely professional and polite throughout the entire process. One thing I enjoyed was the extra care they did everything. They were very careful to not damage any of my furniture or walls. Bert was great as well as Fabby and Christine. Thanks guy I highly recommend their business to anyone.

Bert was extremely helpful and answered every question I had regarding the work I needed done. It being my first time needing renovation done — he was more than willing to provide me with the right information and he was honest as to what he recommended. Satisfied customer!

I’ve gone to numerous flooring places prior to Pacific Stone, and none come no where near as great as Pacific Stone. Their customer service was stellar, and their overall end result of the flooring was perfect. Ask for Bert, he is one of the staff there and he is genuinely a caring, helpful, and patient person. Bert understood that I didn’t know too much about flooring, so he was very understanding and cooperative about any question I had. To add onto this, the prices here at Pacific Stone are amazing, and you definitely get the most for your money.
I also want to mention, Bert knows lots about flooring and will give you his honest opinion. Take his word for it, as he knows lots about flooring. Very satisfied.

I’d like to share my experience with Pacific Stone, you can decide if this is the type of business you want to deal with. We wanted to have a black granite slab installed on our kitchen island — a simple job.
May — We visited the showroom and Ian referred us to Intertile in San Leandro to go pick a slab. So far so good.
June — The slab still had not arrived back in Concord. When we would call for an update it would take over a week to hear back, if we heard back at all. They called and said a guy was coming out to demo the existing countertop, but when he arrived he told us something entirely different. All he did was measure (again) and leave.
July — Still no installation date scheduled, and no update on the progress. Remember, this is just a simple kitchen island. I can’t imagine what a bigger project would entail.
August — First installation date scheduled, but they called the day before and said that due to technical difficulties that they could not install.
August — A second installation date was scheduled (and I took an entire day off of work, plus drove from SF to Antioch) and they called the MORNING OF to tell me that they were not installing. The slab had not even been cut and they said three of their guys were no-​shows at work. I requested a refund and a very angry Christine called me back to let me know that they would not refund me for the slab that they had me purchase.
I’m left with no kitchen island and no refund for the materials. And this has taken MONTHS.

We found a granite remnant at another shop and chose Pacific Stone to do the demo, installation and fabrication for our bathroom. Their price was reasonable and their front office responded to us in a timely manner and were very courteous. They started and finished the job within a week of receiving the granite! We were very pleased with the 2 crews that came out; 1 to do the demo and measuring and the other to do the installation. However, after the granite was installed we weren’t as impressed as there were some blatant mistakes with the backsplash installation, which would require taking those pieces off. I was worried when no one seemed to be answering my emails, with a solution. But, we finally heard from Josh who was also part of Crew 1 who did the demo and measuring. He came to the house, worked into the evening, taking the pieces off and corrected the problem, to perfection. The owner also came out to make sure everything was ok., THANK YOU, Josh! Because of you, I would use Pacific Stone again.

I was pleased with the service I received from Pacific Stone.
The estimate they gave me was in line, perhaps a bit less than other estimates. I gave them plenty of lead time so they were able to order, measure and install my beautiful new countertops very quickly. As with any project, things happen. The people I worked with were responsive to situations as they arose. Everyone I came into contact with was pleasant and more than willing to try and meet my needs.
I was also pleased that they were willing and able to do hook up and some of the electrical work needed to complete my kitchen project. I love my kitchen and Pacific Stone did a fine job!