Ross Dress for Less

Great Stuff for low prices. Much cleaner than the Richmond ross.

Bought Godiva caramels, they were not expired but they were definitely bad. I bought 2 bags and opened one. Instead of treating it as a health issue, it was more of a «you ate them and didn’t like them» issue. If that was the case I wouldn’t have left the entire bag with you to throw away.
I wish I had taken a picture. Those things were absolutely disgusting.
$ 50 says they’ll put them back on the shelf. Gross.

Ross poses itself as a affordable place for household items and clothing store. Relying on overstock and inventory mismanagement of other bigger stores as it’s bread and butter. For myself who does not shop frequently (for hatred of it as a sport) it is a place I frequent when I am looking for a piece of clothing or household item where I’m not so concerned of its brand or designer quality but just need something quick. After frequenting Ross in general and from the impression of this store it seems like the variety and availability of the inventory just doesn’t match the stores who fill this same niche. And it’s not only because they didn’t have the cuff links I was looking for this particular weekend. No place had them for whatever reason!

This one star is not specific to just this Ross location. It would still be one star for this location but all Ross stores have gone down hill. They used to have a much larger inventory in every department, and now it just looks sad and depressing because they have all this space but nothing to offer. I can go in and out of a Ross in less than 10 minutes and will have basically seen all that is to be offered. Ross has never been the greatest when compared to TJ Maxx but at least it was worthy of a trip inside. I no longer have any urges to enter any Ross location.

They close the store before the scheduled closing time which is not great after driving for 15 min. It says that they close at 11pm but at 10:45 they have already closed. Never go back there

I really liked this store. I went in early on a Saturday morning and needed to find some headphones for work. I was pleasantly surprised when I was greeted when I arrived and asked if I needed any help. Purchased more than I had come here for with their great selection of products. I ended up leaving very happy with my purchases. All in all we will be come back here for sure!

Yesterday, I stopped in to this store to look around. I found something to buy and I waited in line. There was only one person in line ahead of me and she had a cart and the very second her receipt came out the cashier was insistent on me coming up to the counter, and he was basically reaching for my item OVER the woman who was in line ahead of me. Then, as soon as he rung up my item, he just kind of threw it on the counter, and didn’t even ask if I needed a bag and then as soon as I swiped my credit card through, he IMMEDIATELY turned his back and ABANDONED me and I was standing there waiting for him to come back and give me my receipt, and instead, he turns around and points to the receipt STILL IN THE MACHINE and points at it and says, «receipt,» motioning for ME to REACH OVER THE COUNTER AND GRAB THE RECEIPT MYSELF. That should have been HIS job and I found it extremely rude. I’m so sorry that you couldn’t be bothered to do your job and wait until my transaction was over to go chat with your coworkers.

So I’m getting checked out by an employee who apparently was new & he was having trouble with checking me out. That wasn’t my issue. He was a sweet guy who was genuinely trying to help and get us out efficiently. He was having trouble so he asks the security guard, excuse me (loss prevention) worker who was white and a little bit on the hefty side for help. I repeat, for HELP. His response to the employee was ‚“that’s your job, don’t you know how to do it? «right in front of us. The poor guy said he didn’t know it was his first time using it .He was acting like a total a hole to him for no apparent reason. Very terrible how nothing was said and the poor guy was just had to deal with it. This Ross should really try to help their employees other than belittling them In Front of customers. SO HORRIBLE TO WATCH!

This Ross sucks. Shelves are consistently empty. Takes 4 staff to move a rack of clothing. How do I know? Cause I had all the time in the world watching from the long line I was in due to ONE cashier.

I stop in every once in awhile, and it’s very rare when I actually find something to purchase. The shelves are sparse, low inventory.
They do keep a clean store though.

I know Ross isn’t know for there customer service but for being a slow little store you think the people would be a little more courteous. They have no idea what it is to be in customer service which is what retail is based on. Barbara was very helpfully but she has no control over the supervisor. They truly don’t want to help and have no. Desire to have customer resolution for any situation.

Due to my business I am in Ross stores almost daily. Buying a large quantity of items at any Ross is difficult… however the employees at this particular Ross are very! Unhelpful! Why is it that Ross stores never have paper to wrap fragile items??? Its been often the case that items will break in transit because of improper packing, then of course there is the cart situation… I have often had three cartful of unwrapped items that I need to get into the car… two items at a time. I am sticking to TJ maxx and Marshalls… they still offer customer service… at Ross I feel like I’m doing my job and the employees job!

I am in this store at least twice a week. You have to frequent the store to get the good stuff before it’s gone. This Ross has it’s good and bad to note:
The Good:
Very clean, implemented a faster check out system, amazing prices on Calvin Klein/​Anne Klein/​Jessica Simpson dresses, and incredible prices on home goods. They have been getting lots of good shabby chic home goods there — many for under $ 10.
The Bad:
Poor selection, bare shelves. If you come back to buy something you spotted earlier in the day, it is gone (this is especially true with their home goods).
The Ugly:
People, stop stealing from this store! Thanks to you, we honest shoppers have to stand and wait for the fitting room clerk to check all of our clothes for sensor tags prior to giving us a number before trying them on and then re-​check the items before taking unwanted items and our number back! Oh, and what is up with customers opening up and sampling the cosmetic/​bath and body items?! You are hard pressed to find a full bottle of lotion at Ross. They should just have the security guard stand in that aisle. Security has never followed me around the store like others have commented. In fact, I always thought it was weird that they just stand by the door greeting people. Shoplifting is a serious problem at Ross.
One of the complaints I hear time and time again is the long wait for a cashier. I give management kudos for trying to address customer complaints on wait times by implementing a faster check out process. Ross has been doing a good job trying to coach customers (asking customers to remove clothes from hangers while in line, asking us to swipe our card once the first item has been entered) so they can cut down on customers’ wait time, but sadly some people still don’t seem to get it.
All in all, this is a great Ross — far cleaner than the ones in Pleasant Hill, but with less inventory than Walnut Creek. If they could just get more inventory in home goods, I would give them a five-​star rating.

It is very clean place and spacious! At this department’s store you could hate it or love it! Pros: new/​recent trend clothing, hardly found old beat up clothing on the rack compare most of the Ross’s store! Cons: little merchandises; I mean really little items on the racks :(and where all the babies clothing’s? Seriously i saw less than 5 outfits for 9 or 12 months old clothing??? Should I go there again? Probably once in the while (in each season) to get couple outfits to keep up with the trend. After all it is great price and wish the store will carry more items!

This has got to be the worst Ross ever. Yes, it’s very clean, but its clean because they have so little merchandise! The home department has almost empty shelves, there clothes are on empty racks, the racks are set widely apart because they’re so sparsely filled!
I went for «Shoe Week» today and it was shocking how little they had, Its ridiculous! If you want a decent Ross go all the way to Fremont, its stuffed to the gills with merchandise, all the choices you could want.

I love Ross but they have this crazy rule of you having to count the clothes you are going to try on and hang them yourself for the lady to count it again. It is quite a hassle. I went to Marshalls and TJ max last time since they don’t have that non sense rule. Think about that business plan Ross owners.

I love this Ross. It’s mostly clean, they have a good selection of housewares, clothes, furniture, etc. I pick up skullcandy headphones here all the time. I regularly find $ 20 sets that I would find at Best Buy for $ 50.
My one big bitch is the service… it’s soooo slow. Like 5 – 10 people deep in line and only 2 cashiers slow.

Eh… Ross seems to have certainly gone down hill over the last few years.
Perhaps, I may have just upped my standards over the years, but all in all, I think their items tend to just look cheaper and cheaper, especially their home décor options.
I live closest to this particular location and frequent if from time to time, and not once, have I found anything that has appealed to me. It seems to me, that most of the home décor items are just about falling apart, or look like it will fall apart within months. I also think most of their clothes options look like something out of a thrift store (not that I’m against thrift stores but) most of the clothes look like the colors are fading or its just made from the cheapest material… Maybe I’m just missing the good item boat that comes through, but I think I’m just not missing anything at all.
Service I have to say, is pretty friendly for the most, and the store is decently well kept, but it certainly does not meet my expectations with any worthy, least bit quality items.

This is a really clean, well organized store with a small, but good selection of items in each department. The girls that work there are all really nice & for a Saturday the place was nearly empty!
I’m definitely coming back for house type items like sheets, towels & bathroom rugs, because they had plenty of cool things in that department, not to mention the great deals on cooking accessories!
The security is a bit ridiculous & obvious, they do follow you around when you’re walking around with an $ 8 shirt. They do need to try & be more subtle about making customers feel like criminals.

This Ross is pretty much like all the others that I’ve been in and shopped at. The women’s selection seems much better than the men’s. There are some household items but nothing that you really want though maybe something that you really need, your basics. The prices are pretty good but the brands are just average.