Lowe’s

Please don’t buy at this store they have a poor service and the warranty they offered like KOBALT doesn’t work

Wahid was incredibly helpful when I came to Lowe’s at the eleventh hour for a much needed refrigerator. He answered all of my questions and was very knowledgeable and friendly. He helped me pick out the perfect one, and was able to get it delivered directly to my home saving me the trouble of figuring out how to load it into my small vehicle. I will need more appliances soon, and Wahid is now my go to guy at Lowes. Give that dude a raise!

I was interested in purchasing a new washer and dryer for Black Friday. Instead of going to SEARS, COSTCO, or taking a look around online. I immediately decided to stick with Lowe’s. I figured they’re a good company, they seem like they will provide a better experience. Even if it costs more, I don’t mind.
I began researching washers and dryers Thursday night. On Black Friday morning, I went onto
and purchased a Samsung washer/​dryer combo at around 8:30 a.m.
By the way I chose to purchase from the Concord store because Pittsburg did not have any more in stock. A couple of hours later I received a phone call from a woman in their shipping department. She informed me that they had cancelled my order (without my permission) and that the computer was wrong. They did NOT have any in stock. Quote: «we looked and we ain’t got any». *** HOW Did she pass 2^nd grade English?
Obviously I was frustrated, why would you cancel my order before asking me? Also, why is it that you can’t check your distribution center to see when you will get your next shipment? Why can’t you offer a solution? I was very nice to her, I asked her 2 – 3 times if there were other options or if she had any advice to offer. Instead she transferred me to the manager in appliances (a loud and rude woman).
This manager, was silent and offered no solutions to my situation. I understand the store is busy and she is working during the holidays. However that is NOT my problem. Her job is to make money for Lowe’s. Yet, she wasn’t interested in doing that, in fact she hung up on me. I asked her if she could check to see if they could order it. She said this was not possible. I even told her that she came across as rude and I did not like how she was making me feel (she made me feel like my time was not valuable, my money was not wanted, and she could care less if I shopped at Lowe’s or not). This is when she hung up — I was so annoyed and angry! Her attitude changed my entire opinion about Lowe’s in general. Why would a company and it’s management decide to hire and promote someone like this?
I was 100% ready to take my money elsewhere. That’s when I got in touch with a man named Andrew in Concord. He tried to help me and did in fact tell me that they can check their distribution center. I could order it, pay the promo and my product would arrive in like 10 days. I explained that there was no rush, I just wanted to make a purchase.
I called the Lowe’s in Concord about times that day. By the time someone got back to me it was about 3pm. The associate was quite clever with his approach. Quote: «Hello Ma’am. I see a message here said you’re interested in our Samsung Active washer/​dryer. My diligent and hardworking team was able to locate the items in store for you» — wait what?!?
After I had to deal with 2 B! t$H3 $ and waste hours of my time! Calling multiple locations repeatedly; you tell me your stupid employees overlooked the items in the first place? So the computer was correct, it was just your dumb… I mean DILIGENT employees’ fault?
By the time this person followed up with me, I had already given $ 1500 worth of business to the Vacaville store. No thanks to them. I actually called into the Lowe’s customer service center. I spoke with this amazing guy who went above and beyond to restore my faith in Lowe’s. He helped me file a complaint against the Concord store and their management. He also got my appliances delivered the next morning. He was so helpful and knowledgeable. I wish I had gotten his name!
To conclude; if you need anything from Lowe’s. STAY AWAY FROM THIS LOCATION.

Drove an hour out of my way to get an item that I reserved online and was confirmed… took 45 minutes to find the item. Normally this would be a one star review, but I have to say they tried really hard for me. At one point they had 7 store associates looking and they didn’t give up. The found the item (actually 2 of them which saved me another stop). Most places would have said they didn’t have it and send me on my way. The wait was frustrating, but they worked to make it right.

Who doesn’t love an establishment full of home fixings. This place is great, although they didn’t have the space heater we were looking for, the employees were helpful and pleasant.

Absolutely TERRIBLE Customer Service. I’ve been on hold for 30 minutes, I’ve been put on hold, hung up on, transferred to a manager who never picked up, told I would be called back with a simple question about an item and I still don’t know the answer. Put on hold about 5 times by customer service and no one ever answered. Now, I’m still on hold. Unbelievable.
Now the Assistant General Manager Ron told my builder that BOTH sides of the plywood we bought are primed (we couldn’t figure out which side was primed). And, he told us both that you can’t tell which side is which from the label, because the label is sometimes on the primed side and sometimes on the unprimed? HUH? The manufacturer flips the boards randomly during manufacturing. Yeah. Sure. And guess what. The label says, «Use PRIMED side down for underlayment applications.» Does that sound like both sides are primed?
Who should we believe? Lowes or the manufacturer? Still don’t know which side is primed after nearly an hour of this absurd customer service.
Returned today and James S did a great job finding the items in my online order and walking around the store with me to return something that didn’t look like the online photo. Raising the rating to 2 STARs because Customer Service improved today.

I went to my LOWE’S to check-​out getting a new SLIDER for my Patio entry. Also wanted to ‘upgrade’ the adjacent Window to double-​pane, etc.
I bought my Slider, with the ‘Blinds’ INSiDE the panes. Very Cool… The blinds had a ‘closing’ issue upon ‘installation’. Since they are ‘sealed’ inside, one cannot just reach-​in…& ‘straighten-​out the askewed blind… lol
So, in less than a Month, LOWE’S, RETURNED w/​another NEW DOOR & all is GREAT!
& my NEW Window is PERFECT !
I am writing this to convey my 100% appreciation to ALL of LOWE’S for their ATTITUDE & Stick-​to-​it until ‘Job-​Completion’ to Customer Satisfaction. I am their Customer for Life.
Soooo may Retail Stores could do WELL (imho) to just observe. They seem to understand that while it IS ‘important’ I return… In all actuality ii is IMPERATIVE.
THANK YOU LOWE’S…& Esp this DEPARTMENT. KUDOS !

My review is solely based on our experience with the most ridiculously rude cashier i have EVER encountered!
She already looked like the most disgruntled employee to ever have existed, & we should’ve avoided her, but our cart was too heavy with gravel to prance around with it.
The woman couldn’t even count! We kept telling her we have 10 bags of gravel… she counted 11, my husband recounted, 10, she again counted 11, my kid counted, 10, again! She counts 11, i bend down next to her & i count TEN!!! In Front of her face… at that point she gets SUPER bent out of shape and yells «Ma’am, i am going to ask you to keep your hands off me!» … You can imagine the look on my face & my husbands… we’re like WTF!
Then she gets ON the phone, & starts talking with some1, at that point i wished they would pull out a video of what just happened, cos it was out of the twilight zone.
We did get a good laugh about it once we got to the car.

I must thank Lowes for putting up with me covered in sheetrock and/​or paint and god knows what else for an entire week of running in and out to get something only to return it again and again. But finally my DIY bathroom remodel is done! I love my new deep tub and awesome surround. I also appreciate the 5% off of everything when purchased on your lowes credit card. And the ease of returns made me less reluctant to jump on over there before washing my face and or changing my clothes in the middle of my project. They didnt even blink at my obvious disarray. :)

First off, we have to remember that the only other big hardware store near our home is Home Depot in El Cerrito. HD SUCKS.
Lowe’s in Concord is a breath of fresh air. My fiancé finds what we need at reasonable prices and we can get back home to do our projects. Unilocalers say that this store may not be as good as other Lowe’s (I’ve been to at least 2 others and I don’t see any difference), yet it does have knowledgeable staff, things are in stock and they don’t keep saying «oh, if you want THAT you have to special order». We have bought from Lowe’s at the store and on line. Every time we are very happy with our transaction. Returns (bringing back tile because you’ve changed your mind for instance) is absolutely painless. And we never have our receipt. As long as you purchase with a credit card, no problem.
We’d love to make this our only hardware stop, but can only come here when the list is big enough to warrant the trip or my fiancé gets mad enough at Home Depot.
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