FedEx Office Print & Ship Center

I don’t know if it’s just me or this place is consistently doing renovations. I’m always pardoning their dust or something. Machines are sometimes down and associates aren’t always helpful. Luckily I’ve learned how to get around and am thankful for their self serve printers and fax machines.
Printing made easy through email, iCloud, Google drive etc. All can be paid by credit card or by loading a FedEx payment card which is free at the kiosk.
This location is convenient and they have great hours. Early morning and late evenings. Ship. Fax. Print.

Had an AMAZING experience here today!!! Especially given the disgusting treatment yesterday from a competitor (UPS Store in Martinez– yuck!).
The customer service provided by Maria at this FedEx location was awesome! She was super helpful, very friendly, and served us with patience & a smile. She deserves a raise & promotion, haha.
Not only was the FedEx shipping box INCLUDED in the shipping cost (so I didn’t have to buy a shipping tube at all), but what do you know? Freakin’ scotch tape (& packing tape) is free of charge here! Take a note Owner Jerry & Mgr Marie over at attitude-​spewing, unhelpful franchise of the UPS Store in Martinez.

I DONT UNDERSTAND WHY I HAVE YET TO RECEIVE A BOX THAT LOOKS NICE AND FINE. Every single box (in the last few months) has been mangled, manhandled horribly, & beat up to no extent. Do you guys throw our stuff around or just not care at all how it gets delivered? It’s uncalled for to get a box on my porch that is open and bent. Id understand one box MAYBE TWO. But I’ve gotten around 5 or 6 boxes from these delivery guys where it’s been in horrible condition and they just set it there like nothing happened.
You guys are fast but take care of my sh*t.

This place is awful, I dread having to go there but it’s the most convenient FedEx dropoff point for me where I can get a receipt.
The ONLY thing I ever do here is DROP OFF packages to be shipped, packages which are already ALL prepared with a box, tape, bill of lading… the whole nine.
But unless it’s one of the rare occasions I’m the ONLY person in there, just the act of dropping off and getting a receipt can end up being a 10-​minute wait… and that’s with maybe just 2 – 3 other customers.
«SLOW» doesn’t begin to describe the pace of the employees there. The people working there seem nice enough, but as I said they are SSSLLLLOOOWWW and they just bug me for some reason, especially the dude with the Wyatt Earp-​looking bushy mustache. Multiple times I’ve heard him just keep going in circular conversations with people… he’ll explain what they need to do in order to ship something, then they’ll tell him what they did or what they thought it was, then he goes back to repeating what he already said. Fuuuu… shoot me.

Two stars only because they have printers and they did print my documents… But then again its two stars for the printer, not the service or the store itself.

Horrible customer service. One fax machine kept returning a «poor line condition» message. The other was taking 5 minutes per page and the lady had 5 or more pages. The clerk refused to help us, telling us we «just had to wait, she has a lot of text on her pages.» What crap. I won’t come back here anytime soon.

I have always gotten prompt, courteous service from the folks here when I need to have photos done. They have even gone out of their way to call me, which I appreciate. The manager, whose name I cannot remember, and Maria, have been great in particular. Prices were cheaper than I was expecting for a poster, too.

Im standing at the counter right now. A customer is saying the barhroom is broken and she just left. They are standing around laughing that «they aint gonna clean it». Hahahahah
OMG. Terrible.
Plus. They seem to be using DSL here. It’s taking 20 mins to download a 10mb jpeg.

Great service! Worked with Jerrica and she was super sweet whenever I needed something printed immediately! Would definitely come here again and work with her in the future if I ever needed something else :)

I’ve always been going to the Fedex in Concord, CA. The staff is very friendly and goes above and beyond. Today, Vanessa is understandable and reasonable. She went above and beyond preparing my packages and shipping it at an reasonable price. She understand everyone is struggling and does her best. I think the company should give all their employees raise or any sort of bonus.

If you need to access the internet or have printing, scanning, or copying needs, go here. The ever present staff will be more than happy to assist you. Marcus, in particular, was extremely attentive and helpful. Great customer service. Thank you!

So efficient! We walked through the door with a large heavy package to mail and they jumped right on it!
LOVE GREAT SERVICE!

I have been using these guys for nearly 8 months now and they continue to provide exemplary service. When there was an issue with an order, they generously repaired it and switched it from black and white to color at no charge.
This is service you can believe in! I will continue to use these guys and recommend anyone needing professional print/​binding work done.

My fiancé and I wanted to print our wedding invites at home. We had purchased a card stock (brand = Wilton) from either Michael’s or JoAnn’s — I can’t remember which but that doesn’t matter. What does matter is how terrible the printing options were that came with the paper. It became impossible to do it at home using their website so we asked a friend to design the invite and we took it to this Kinko’s location for copying.
A woman first started helping us but wasn’t sure if the paper could be used in their laser printers since it didn’t specify one way or another. She said that was very unusual. She called over another man (Marcus! with an awesome moustache) and he knew everything. He answered our questions and I one point I even saw that he overheard another employee misquote a price for binding a report and he gave the other customer the correct, lower price. Multi-​tasking.
The invitations turned out beautifully! Ours are colorful with a background of many colors and the printing on top of this — and they were bright and clear and the font was defined nicely. I would absolutely return to this location for another print job. It was a little pricey (59 cents each?) but totally worth every cent — and we shopped around and couldn’t find better prices. We’re received so many compliments on the beautiful invite. ($ 77.00 for 120 and we sent every single one!!)
Thanks, Kinkos!

«Yeah, don’t use that printer, it’s having problems.»
«I’d take it up to the front and try it there but that printer is doing this weird thing…»
Me: My colors are coming out weird, is there any way to fix that?
Employee: No.
USELESS. BLOODY USELESS.

Overall (⁴⁄₁₀)
Price (⁴⁄₁₀)
Service (³⁄₁₀)
This place is alright as far as product, but the price and service are horrible. They get the job done don’t get me wrong, they just take their sweet time getting there. May I recommend watching popcopy skit on the Chapelle show and then you’ll know what i mean.

Don’t go here, the workers there are unprofessional and do not know how to work their equipments properly. I walked in to get 10 color copies and it took me an HOUR to walk out. The self serve color copiers are all messed up printing lines on my work. The kiosk machine is broken. Their color copier behind the counter prints out colors that are WAY off. DO not waste your time there. Completely UNSATISFIED with their service.

We got our wedding reception seating chart printed here. My husband is a graphic artist (bonus!) and created our seating chart and saved it on a disc. We dropped by this Kinko’s which happens to be very close to our home.
We got a 24×36 print mounted and it was just over $ 37. I was very happy with the result and our chart stood up on its own on a travel easel that I borrowed from work.
The staff are not super friendly but they know what they are doing and got the job done quickly. They printed out a full size draft for us to preview. Our chart was printed in a day.
The store is large and clean and I would return for future printing and copying needs.

BS
— can get busy, but workers are knowledgable
— all machines work well
— has a sony picture station (really cheap and easy to use for photos)
— workers were also very helpful
— new hours (open til 10 weekdays)
I went into this location because it’s the closest to my house. It was a little busy so I had to wait but I could tell that the workers were helping the people.
I wanted to print out badges for my promotional company and we used to have them made double sided. The employee recommended that I use the Sony Picture station because it was photo quality, fast and cheap. So he showed me how to use the preloaded cards and also let me know that he’d refund whatever was left on the card.
The Sony Picture station is really easy to use and was a breeze. I then waited in line to get my badges laminated. They even gave me a glue stick so that way I could make them double sided.
I thought they were really helpful and I will definitely be using this location for all my copying needs and even photo needs for instant photos. I was really impressed with the staff’s knowledge of products and prices.

I was in a hurry and needed to get a copy done. I walked in to the store and was immediately greeted. I told the associate that I needed to make a copy and she handed me a card to use on the machine and asked if I knew how to use the machines. Not that I don’t know how to use a photocopier, but the fact that I have never used their machines I told her so and she made my copy for me.
I was in and out of there in a couple of minutes, copy in hand and ready to get to my next destination.