Cooks Collision

Cooks Collision was recommended by my Audi Service Rep. I took my car in with a bit of damage over a wheel well. It was mostly small cosmetic scrapes with a slight dent. Dana, my estimator, said that of course they could do the whole job right, but they might be able to buff out the color of the scrapes (I have white paint). They took it into the back, and came out 10 minutes later with it showing no signs of the scrapes! (Yes, the slight dent is still there, but it’s not obvious). So it looks great and they didn’t charge me a cent! Thank you Dana and Cooks Collision :)

There are better shops out there

Dana at Cooks did a fantastic job guiding me along the right path to a repair. Cooks is a first class shop!

I have to agree with Ashley below to do yourself a favor and go anywhere but here. Why can’t Unilocal add the –1 for really bad businesses?
I was at a red light and the jeep in front of me decided to throw it in reverse and dented the hood of my car. The car is drivable, and I drive over 30 miles home. I called Farmers Insurance who says there are two shops near my home, cooks collision being one of them. I take my car there for an appointment, the adjuster does a preliminary inspection, and I leave the car thinking no big deal it’ll be fixed and back in no time.
Three weeks and $ 4000 worth of insurance work later… I get the car back. I open the hood and it’s clear even to a layperson that things are not right. One grill is OEM, the other grill is cheap plastic from China. No big deal, it’s cosmetic. The hood was a used hood from another car that had been stripped and repainted, paint job actually came out OK. Attached to the HOod was a beat up headlining that looked liked it came from the old car too and was not fastened properly and basically touching the engine, I was told it came from mine. The adjuster who started the claim and who I’ve been corresponding with, was unavailable, so her supervisor did the walk-​through on the vehicle. More about that later.
Overall Not pleased, I accept the warranty at face value and assume they know what they are doing. I drive off with the vehicle and 5 miles away to my favorite spot to hike. I parked the car and realize that the cooling fan is running. I said to myself that’s strange, that’s different, maybe It will just shut off by itself. An hour later when I get back from my hike, the fan is still running. So back to the shop I go, and you guys need to fix the car.
Three days later I’m called saying that the AC control module was replaced and that they had not tested the air-​conditioning or the fan before returning the vehicle to me the first time, but no big deal it was covered under warranty. Again, not happy, I drive to work in San Jose and back again that evening. The next day I again drive to my hike that was not to be. On my way I called my normal mechanic Who happened to be in the general vicinity of where I hike so it reminded me and that the vehicle was ready for an oil change. I called and said that the car had been in an accident, and that I didn’t trust The work that had been done by Cook’s collision, and asked if they would just doublecheck everything when I brought it in for the oil change next week.
I’ll be damned, as I’m on the phone with my mechanic smoke started pouring out of the hood of the car. The power steering went out, and the battery light came on. Fortunately I was about 2 miles away from my normal mechanic and was able to slowly eek the vehicle to their shop. If I was on the freeway coming home from work, it may have been a fatality. When we open the hood we realize that the fan clutch had over 3 inches of play in it and had stripped all the belts and blown out the water pump. My mechanic also noticed right off the bat that there were pieces missing from the cooling system, obvious pieces…
So, here’s the good of the story. My mechanics are awesome and got the car fixed in less than week. Farmers insurance is awesome and transferred The claim to my normal mechanic no questions asked. Auto West in Pleasanton where I have taken another vehicle that was also hit in a no-​fault accident, is awesome.
The bad
Cooks collision is horrible, and completely incompetent. A dent in the hood turned into a $ 6500 insurance claim and 6 weeks out of operation, which would’ve totaled the vehicle had it started off at that dollar amount. I wasn’t impressed with any of the staff there from the front desk to the mechanics, to the adjuster, to the supervisor. The supervisor did his best but in the end all he could say was «I know this is embarrassing.» I won’t name names because it’s uncalled for, but if I would have been going 60 on the freeway and this happened, people would’ve been named in a lawsuit for personal injury.

If 6 stars was an option I would give it to them. They were friendly, professional and punctual. From start to finish Cooks made my vehicle repair process so smooth and easy. They kept me informed throughout the entire process. My vehicle was finished and ready for pickup even earlier than the estimated time they told me. The work that was done was excellent! Every detail was perfect. Cooks exceeded my expectations and I would recommend them to anyone looking for great service!

Good paint job. But! Butchers at Cooks damaged my car. Ran it over curb so that the underbody was scraped and pieces fell off. Broke the inside body plastic pieces. Jacked up alignment.
After complaint, they took the car in and installed new underbody pieces. After installation, new scratches on paint (that they put on days earlier), glued in the broken inner body piece, looks crappy. Complained about wobbly drive experience after my car was in the Shop. They took the car somewhere and did alignment. Another plastic inner body piece falling off, doesn’t latch in place. All of this time, taking time off work to deal with these guys. I don’t want to complain anymore and took the car back from them before those butchers cause more damage. Stay away and do your due diligence by researching good shops before coming here. Lots of pain to just deal With this shop, and not a scent of 100% satisfaction.
2 stars for trying to fix the problem but the way it was fixed makes me want to not come again even if I had warranty issues.

This was my first time having to have a major repair done to my car, and even though that’s never fun to have to do, Cook’s was a great experience.
First things first: I had to have my driver’s side fender replaced (which also required a blending paint job so it matched the rest of the car), and they did an amazing job. It really looks like nothing ever happened to my car, which is the dream. And they got it done incredibly fast: I dropped my car off on a Wednesday morning and it was done by Friday evening (so 2.5 days total), which is a plus. Also, they cleaned the exterior and even vacuumed the interior, which was a very nice touch and much appreciated.
The price was quite reasonable: I felt that they charged an appropriate amount for the work that I needed done.
Nancy De La Torre was the representative I worked with, and she was very professional, helpful, and personable. I received regular email updates on the status of my repair, which was neat, and Nancy explained and went through everything with me patiently, from beginning to end.
I would definitely recommend Cook’s in Concord to anyone who needs to have a car repair done.

I expected this to be on par with getting a root canal. With Geico on-​site, a Professional 5.5 star experience.

First of all I opened a Unilocal account simply to review this auto shop, and now I’m seeing a couple other posts in 2015 (so only in the past few months) that are very similar to my situation, which is very telling. If I could have given zero stars or negative stars I would have. This place is a fully operational SCAM!!! They are in cahoots with their «Geico» representative to both get out of doing the amount of work they should and to then scam for more money when the car is brought back. I have never experienced such a NIGHTMARE in my life. And I am furious with the way this entire thing has been handled!
I brought my car here because it had a Geico office inside the shop and I hopped it would make the entire process easier and less time consuming, nothing could be further from the truth! I have had my car for a year and a half and drove it off the lot with only 10 miles on the odometer. This was my first accident with the car and I took it in for front end work. To start, I never got any copy of the estimate emailed to me as promised by the Geico representative working there, they told me it would take one week to repair then it ended up taking over two weeks. I never got a single update phone call, and the couple of times I did call for an update not only did no one seem to know who I was but no one ever seemed to know what was the status of my car. I figured since Geico was involved I was safe from any sort of auto body scam, which I know for a fact is a rampant problem given that I’ve seen it first-​hand because my boyfriend is a mechanic. I called them the day my car was supposed to be ready, they did not call me, and when I called they asked ME if my car was ready… Um how should I know? I picked up my car and they went over the work they did and I drove away.
That day the air conditioning seemed to not be working it would work at first and slowly not, by day three after picking up my car the ac didn’t work at all. I am a full time nursing student and those two weeks of not having my car were very difficult and I was very frustrated with how unprofessional and unorganized the shop was so I waited until after my midterms to call them to bring the car back. When I did the guy working on the car called me to tell me that it looked like someone had «slapped a bumper on» without fixing some internal damage there was which had punctured a whole in the ac line. Given that they were the only ones to have touched my car since the bumper had been put on at the Honda factory, it seemed they were the people who just slapped a bumper on. He went on to tell me that it was prior damage, and I told him Id never had any other damage to my car, he asked if I bought it second hand… Nope 10 miles on the car when I drove it off the lot. Apparently from photos of my car and a dent in my license plate the geico rep. decided it was prior damage, without ever calling me to discuss this or doing any further research they simply decided not to fix it. No one seemed to be able to explain why I was never contacted, and would not agree they needed to fix it. I was given the run around, talked over, and avoided for hours. They all knew they had done something illegal and had been caught in a SCAM!!! Now I’m dealing with a pretty much brand new car I already spent 1000 dollars to have fixed with an equally expensive amount of damage minus the coverage. This is going to be an enormous hassle as I contact corporate geico, and more over turn this shop into the BARR which regulates all auto body rules and laws. So if you’d like to be disrespected, conned, and have a huge amount of stress then go to this shop; if not then I suggest running away from this shop at all costs. This is a NIGHTMARE, and only the beginning of my having to deal with it, do yourself a favor and DO NOT GO HERE!!!

Cooks Auto Body may do a good job but the follow up between the adjuster that works for Cooks and the Insurance Company could use some help. I recently took my vehicle in for an estimate all seem great until i contact the insurance company of the other party to only be informed they were still waiting to get the estimate and photots over. Wow 10 days have now passed, so i called Kristy and she actually blamed the new person that answers the phone for not getting all the info on the message when the insurance carrier called a 2^nd time to see what the delay was
Im confused she already spoke with the other company and should have the contact info.
if you decide to use Cooks just be sure to follow up often as they may forget about you.

Posting my prior Unilocal review definitely did a lot to change things around-​I received a call from the customer service manager, Joel, who apologized and did everything that he could to make it right. He knew that they had messed up and wanted to take care of it. They covered all of the prior costs associated with the rental, set me up with a new one and had my car for two more days-​it came back looking great. Somehow one of my hubcaps became scraped up and warped, but as soon as I said something he immediately offered to purchase a new one for my vehicle. I’m very happy with the work done (just wish that it didn’t happen the way that it did!) and I know that they’re definitely going to try to make sure that my situation doesn’t happen to anyone else in the future! I gave them three stars (up from my prior one star) because the work is a five star (not taking the hubcap into account) but the frustration and issues still need to be accounted for in my experience.

Honestly I hate to give them even one star but I guess that is the lowest rating. I can’t believe these guys are still in business. My car had more body damage then when I brought it in. The guy said sorry about that and offered me a free car wash. They said I had a lifetime guarantee but now are blaming me for the damage even though I called them the day after I got my car back. the bumper was crooked and paint is chipping. I seriously feel like taking them to court, but they have already wasted so much of my time and it is just a car. However after paying $ 2,000 I feel like they should honor there guarantee. This is the most unprofessional experience I have had in my life which is why I decided to write my first Unilocal review. because no one should have to go through this. I strongly recommend going to a different body shop.

This business is quite remarkable. Their facility is gorgeous — almost too gorgeous — I worry a bit about the rates the insurance company had to pay. I have to trust that they do their due diligence to keep it reasonable. From my perspective, the service was outstanding. Super courteous, very communicative (cool texts: your car has reached the paint stage). Very solicitous. James is super nice and quite the cutie. My car looks great and they all deserve my thanks.

They were extremely quick and very helpful. All the staff provided excellent customer service and went above and beyond to assist me in getting my second vehicle home. I appreciated all they did and how genuine they were.

I am very pleased with what these awesome guys did to my baby (Volkswagen Tiguan) I had a hit and run at safeway and I was just very mad, sad, frustrated, everything negative. My insurance company recommended them and I am so happy with the result. I will recommend this guys to everyone I know!
James, that nicest guy in the front desk was very knowledgeable and explained every detail to me, a girl who does not know anything about cars! Dan the estimator, really cool guy. I call him, Dan the Man!
Go try Cooks, you’ll be glad you did.
Ps. Lifetime warranty on the job done! Whaattaa?! Woohoo. Thanks Cooks! I am really really happy!

Excellent communication throughout the whole process! Highly recommend these guys! The work they did is awesome and they are very courteous and friendly. Even with me, who called and asked about almost everything! If you need your car done, this is the place to go!

Cooks Collision did a fine job of repairing my car after it was damaged in an accident. A motorcycle hit it while I was stopped in a turning lane, and the driver drove away from the scene without identifying himself to me. I brought my car to Cooks Collision after my insurance company, The Hartford, told me I’d receive a $ 100 discount off the deductible if I selected Cooks Collision as the repair service.
Dan, the manager at Cooks Collision, and James, who works at the front desk there, were sympathetic when I told them how the car came to be in that condition. Dan and his staff kept me informed of how the repair was proceeding. When an adjustment to the repair procedure was made, I was informed immediately. The repair was completed a couple of days ahead of schedule. I was especially pleased when I went to pick up the car when the job was done: I saw that the part of the car that Cooks Collision worked on looked brand new. Finally, Dan patiently explained to me why the door had to be replaced instead of repaired. Dan and James provided me with copies of all the relevant documents, including the change order. I couldn’t have asked for more from an auto body repair professional.
The staff at Cooks Collision is competent, knowledgeable and understanding. They’re a big company yet when it comes to customers service, they don’t act like one. It’s easy to understand how they came to be successful. There were several documents to sign, but I understand, being an accountant, that they have a system that works and signing documents is part of that system. If you want your auto body repair job done right, don’t bring your car anywhere else but Cooks Collision. You’ll be so glad you did!

They have high reviews which is surprising in light of the indifference I’ve gotten from them. My car was broadsided when someone ran a light and hit me. The insurance company sent the car over, and they fixed it. They did a good job, but took over a month. A piece fell off the window and getting that replaced took three weeks, including one appointment that they scheduled to have me come in and then didn’t have the part there when I got there. That was disappointing.
So, recently a lady ran in to me while she was trying to park. I brought it in for an estimate, which took over 30 minutes, and could not wait for the paperwork, as I had kids to pick up. She took about a thousand photos, wrote up the damage, and said she was sure it would take at least 2 weeks to fix and would email me the estimate. It is now a week later, and I still don’t have the quote back. I ended up going to Jim’s automotive, who took 15 minutes to price it out and print a quote for me. With no appointment. He estimated a week to fix it. I was really glad he was on the list for the lady’s insurance, because I’m taking it there on Monday.

I’ve had three experiences with Cooks Collision. The receptionist is friendly, which is the only thing I can say about their professionalism. All three services were mismanaged, and produced mediocre work. The last experience was them buffing out scratches and «stuff» they splashed on the door during a prior service. My brand new car has had more body work, in part due their quality of work than my last car that I had for eight years.

My car was hit from the back and Cooks was given as an option by my insurance. So glad I chose them! With the amount of damage I can’t believe it only took a week for them to fix it — they replaced the trunk, fixed a tear in my rear panel and tail lamp pocket and, after fixing, managed to match the paint job. I was updated frequently on the car’s status via email, and dropping it off/​picking it up was easy. I rented a car from Enterprise while it was with them– just a phone call to my insurance that I would be using them and Cooks handled the pickup/​dropoff key exchange etc. I kept expecting a hassle from somewhere but it was such a smooth process. The receptionist is super friendly and upbeat, too, a real pleasure to talk to. I pray nothing happens to my car again– but if it does, I’ll go back here.