bebe

Something to keep in mind if you purchase with your credit card and for what ever reason make a return it WILL take 5 to 7 days to post back to your credit card. Guess it’s not the sales associate fault but their service isn’t anything to rave about.

My favorite store since high school good quality clothes that last I love all their stuff

Out of the 2 Bebe stores in the East Bay, this one has the biggest selection on dresses. The SAs are quick to get a fitting room started once they see you holding something. They even had dresses that were online exclusives. My go to spot for finding special occasion dresses!

Customer service isn’t what it used to be. I’m carrying more than 6 dresses before they start my fitting room. I was checked on once while in the fitting room. Bad day! And there weren’t many people in the store to make them too busy for me.

I absolutely love coming into this store! Why? Because of all the times I’ve come in I don’t get serviced the way I would like to. I came in shopping for a specific dress and the middle eastern woman, Ameera, greeted me and immediately asked me if I was shopping for something specific and if I needed any help or suggestions? I informed her that I was looking for a a dress for my fiancé and I knew what style of dress she likes and I knew that bebe would have it! So Ameera started to ask about her personality, her favorite color, what’s her size, and so on. She helped me narrow down my list to either a very beautiful bandage dress or a crop top with a skirt. I was amazed at how good of a listener she was and her attention to detail. I ended up buying my fiancé a bandage dress with heels to go with it, earrings and a bracelet. I did end up spending some $$$ but all worth it! Ameera was sooooo awesome and this is why I am writing this. She knows what she’s doing and listens! I can tell she loves her job! I HIGHLY advise everyone to go and ask for Ameera! She’s very smart, very funny, full of energy, treats you like family and goes above and beyond your expectations.

The selection wasn’t that great, but it’s all a matter of personal opinion. They had a lot of cute stuff, just nothing that was flattering to me.
The customer service was AWESOME though. The tiny Asian chick tried to help me find a dress & I’m a total jeans & t-​shirt type girl… Shopping for dresses was absolutely horrifying! But the chick helped give me ideas & show me things that are flattering & that fit my style. She was really patient & understanding! Just for not making things awkward, I’d recommend anyone to go in there if they need help finding girly clothing!

yesterday I went in and there was only two people working and one register working, that was really upsetting I had to wait forever to get helped and to be rung up I had my 3 month old son with me I knew what I wanted and was ready to head out. But this purchase took an hour ! Honestly I wanted to walk right out but I really wanted to purchase the purse that was waiting for me at the register so that’s the only reason I stayed. Next time I hope they can have more than one person help and faster transactions that would be great

I honestly believe that the service is based on your appearance. They’re very judgmental and rude. I went in with my niece & they showed her a room, rudely yelled if she was finished as if there weren’t any other rooms and walked in on her dressing because they forgot to count the clothing in and out. That is their fault, and they are completely not following their job responsibilities. They are amateurs and didn’t even apologize for their mistakes. They deserve negative stars if that.

PROS:
— customer service here is good, always ask what you are looking for and where to find it
— every, for the most part is organized
— huge clearance section
— lots of bags to choose from
— lots of accessories to choose from
CONS:
— everything is expensive
— quality is decent but not the best
— you’ll get the occasional stuck ups
— never seems to be full

After reading all the 1 and 2 star reviews I was almost scared to walk into the store. Would I be laughed at? Carted away by security? Given the finger? Luckily, none of those things happened and I had a great experience. I had ordered something online that was a little too big for this modestly breasted gal and so I needed to make an exchange. I walked in, was met with a smiling face and it was really just all rainbows and unicorns from there. They didn’t carry the dress so I picked out a few dresses, found a home run of a red dress and got some suggestions from the Bebe crew on matching accessories. 5 big red stars for the pretty red dress and the great customer service.

When there during their sale on dresses last week, I looked at their dresses and picked one out. I see like three workers just standing there or constantly walking to the back room. No one greeted me or asked if I was finding everything okay.
I happen to work at Abercrombie and Fitch, we have to ask how they’re doing or of everything is okay.
When I finally picked the dress I went up to the register to buy my dress. There was a girl getting off her shift and saw me standing there and didn’t bother to call someone over to help me out. The two other girls went to the back and I’m guessing it was the manager who helped me at the register. She seemed to give me a snotty look since I happened to be wearing my work clothes; a denim long sleeve with destroyed jeans. I loved my dress but the service doesn’t have to be so snotty in my opinion.

I’ve gone to some Bebe locations and have felt either out of place, unwelcome or «not good enough»…I don’t blame the entire staff, but some girls get jobs at these types of stores and believe that all of the sudden they’re God’s gift.
Girl, please.
The girls who work at this location are really nice and seem genuine in their opinions when helping you.
I’ve gone to some stores where they will tell you everything looks good on you, just so you’ll buy it.
The store is small and I wish they had more of a shoe selection… or a larger selection in general, but they work with what space they’ve got and I will continue to shop here.

This store and location is good with me!!! Recently, they have been having a lot of sales (65% off) red ticket items. When my girlfriends and I went to Vegas BEBE’s was having a pretty nice sale and I got 2 outfits from them. I would go back again.
The staff is pretty friendly and the clothes always fit perfectly.

Love this store :)
I dont like going to Sunvalley mall, the cell phone people really irritate me. But when i do go, Bebe is pretty much my first and last stop. The girls are great, after i shopped there only a few times they already know me and are really helpful.
Only thing is that sometimes its hard to find my size because of how small the store is, and the limited amount of stock.

The girls, contrary to what has been said in other reviews, are always friendly to me and my shopping buddies. They always offer assistance, but I’m the kind of person who likes to be left alone.
They have gorgeous pieces, and a good sale rack. Maybe I shouldn’t have mentioned that…
Anyways, the store is always neat. The girls– although caked up in make up– are seemingly sweet and helpful everytime.
The fitting rooms are generous and they let you sneak into your girlfriend’s dressing room to compare styles!

Lost a star only because I find myself wanting to shop only when MEL is working… and she’s the only one who provides me with the world class service that bebe sport is supposed to offer. So I am inconvenienced to only shop when she’s there and for having conflicting schedules it doesn’t happen often.
Yes, I do get greeted and yes sometimes other sales associates try too hard… hence, I only shop when Mel is there. She knows not to push her sales on me and gives me honest opinions.
And yes, the stuff is VERY expensive, especially if you use it for the reason it was meant for which is to sweat and work out in the product…
but shop at 50% off or even better 65% off and it’s worth the purchase.
Just like the bebe fashion store… colors change but the style stays the same. But the quality of their supplex pants is really nice and I LOVE LOVE LOVE the BBSP Basic Sports Bra. I can look hot with a cleavage at the gym with this sports bra (yes, shallow I am, I know.)

Soooo normally since I’m old and not stick thin I’d walk on by, but I wanted find something really hot for my daughter’s 21 birthday coming up next month. Her BF is taking her to Vegas (nice) for the weekend and she’s given my no help what so ever on a bday present. So my young cute hairdresser (thanx Megan @ Wild Orchids) suggested getting her a cool outfit for clubbing in Vegas. Sure, that sounded easy…
My daughter has very particular taste…
black and not to frou frou. But she likes chic. Hmmm… I start at the mall so I can have multiple store choices. After many stores its not looking good for me. I really don’t want to give her a give certificate.
So ok I meander into Bebe they have trendy, hot looking dresses I’m sure to find something in here. Plus I ask the salesclerk about returns and its 21 days with tags cash or exchange, that will work I want her to be happy. So I find this one black dress that’s not bad looking, and while I’m examining it the salesclerk walks up and asks if I need help. So I fill her in on my plight. She takes one look at my choice and says «If you really want something for nighttime, let me help you».
First she shows me a black strapless number oh so cute, but in our family we have boobs and this thing has barely any room for those on top. So I ix-​nay that one. OK on to the next, way in the back under some other dresses mind you. I mean I’d probably would have never seen it, she pulls out this hot little black dress. Its got spaghetti straps and its all puckery material (she states very forgiving on any shape) and this dress is very form fitting. So the salesclerk holds up the original dress I’d picked and this sexy little thing, well yeah she’s right my daughter’s gonna love it. I mean it looks awesome. I definitely think when my daughter opens the present she’ll be surprised at my choice! And hey if she doesn’t she can return it. I think the clerk was actually may have been the manager but not sure, but she was super helpful. And I really appreciated it.
Now the girl at the register… not much personality and when I asked if she would hang it up, she told me they don’t give out hangers anymore. They cost an extra two dollars. For the price of the dress I think they could hang it nicely for me at no extra cost. But other than that I had a very good shopping experience yesterday.

Whenever I come into this stank, snooty store, the GIRLS who work here, act like they didnt see anyone. For them to see you, you would have to be in designer clothing from head to toe and have caked on make up just like them! They cannot even acknowledge to say «Hello, welcome to Bebe.» I mean come on, it takes about two seconds! And the way they look at you while you feel out the clothes… makes you feel like you’re a crook or something.
I just came in there last week, because I had seen something cute in the window. And like always, I was not greeted. When I was ready to try on the item, instead of a «sales associate» asking me if I wanted a fitting room, I helped myself. Because all of them were just too busy laughing and gossiping among themselves. There was a girl in the back that was suppose to help with the fitting rooms, but as I tried my item on, she just gave me this nasty look. Needless to say, I just left the item there and left the store.
Get it through your SNOOTY, empty heads… WORKING AT BEBE IS NOT A CAREER OF A LIFE TIME! GO BUY YOURSELVES A BETTER, NICER ATTITUDE! Oh yeah, add a MAJOR side of Customer Service with that!

WORST SERVICE EVER!
Well. Maybe just by this one chic with tons of gaudy fake jewelry on and a snotty expression seemingly posted forever on her ugly face.
Why so angry, Kathy? Well for starters, my brother had bought me this pink zip up hoody thing with these two fuzzy balls hanging from the hood for Christmas. Bless him. Needless to say, I felt the desire to exchange it for something else.
I come in to Bebe with a gift receipt and the god-​awful sweater and asked for a return in exchange for a store credit, as I could not find anything I really wanted to purchase. Granted, this was less than 30 days after my brother had bought it.
The snotty sales girl simply REFUSED my request. Basically waved me away like I was a fly on the wall.
I’m thinking, WHAT is this girl’s problem? I had a gift receipt! I’m not asking for cash, I’m asking for store credit!
Finally, after 20 minutes of battling with her and even quoting their store policy on returns and exchanges, she finally granted my request. I have NO idea what her problem was. She works at Bebe, for heaven’s sake. No need for that type of snotty attitude.
I thanked her sarcastically and marched out, mentally noting that I shall never return to support this Bebe again.
Bebe Sport, however, had awesome service.

Why is a guy rating Bebe? Here’s the deal. My wife loves this place so we go there all the time. More importantly I need to go there alone for b-day’s, anniversaries, v-​day, etc. to get her stuff.
The service at this location is spectacular. The ladies there have a 6^th sense to leave me alone when I know what I’m doing and to bail me out when I look like a lost puppy with no idea where to start. They have a great eye for fashion and really listen versus just handling some trendy crap that isn’t my girl’s style.
Their clothes are stylish, a little pricey – but ok value, and fairly trendy. I like that there is enough variety so I can buy my girl something completely different each time I go there. A cool shirt will run $ 75-​$ 100 and dresses are $ 100-​$ 150 for the ones I’ve bought. The excitement when she opens the gifts are worth every penny!
I despise nearly all of the stores in Sunvalley so this clearly stands out. Service at this mall is a lost art that the folks at Bebe have down. This is one of the only girly stores I can tolerate shopping at.