PODS

All promises, NO action. They don’t have any idea when, or if, one can be delivered. The worst customer service I’ve had in a long time. This bit about not having a local contact is crazy. I’d NEVER use them again. When they didn’t deliver on time nor could they tell us when one MIGHT be delivered they had the nerve to try and charge a cancellation fee! Be warned, stay away, far far away!!!

Beware of PODS! (And read the fine print) They start out very helpful and it seems very convenient. They are even pretty flexible about dropping the POD off. That’s where it ends though. After that goodluck. Once they drop it off for u to finally unload it they are impossible to get to pick it up again. We unloaded in a day but they told us it would take 2 weeks to pick up. We even had the city warn they would ticket and tow. We called them to let them know and they still do not care saying that it is on us to pay for tickets and anything that happens (in the fine print) but still refuse to pick it up earlier.

My experience with pods was great. There are lots of bad reviews out there but I had no problem whatsoever. The key is pack the pods appropriately to prevent damage and tilting of the content. Our movers wrapped everything tightly and strapped the heavy furniture. Nothing was damaged nor broken. The drivers were very courteous and prompt .
Thanks!

I was extremely satisfied with PODS. Great to work with and the price was very reasonable. I recommend this company…

I’ve used PODS on two different occasions within the past 5 years. They are excellent, on time and the prices are great especially because there isn’t a redundancy of moving items. It’s easy and conveniently placed on the street for easy access. However, you should called your city Police or Code Department to make sure you can safely store in the streets. If your POD is in violation they may tow it. Enjoy!

We had an excellent experience with PODS! Everything went perfect without one problem. We were doing some renovating to our garage so we needed to store some things for a couple weeks. The POD was delivered right on time by a very kind gentleman. The POD was Immaculate. Looked like it had just been painted. When we were done we called for pickup and they picked it up within 24 hours. We never heard them come by they were so quite. All the billing and instructions were done on the web and was very easy and informative. If the need arises we will definitely use them again.

This was probably the worst company I have ever done business with. They lack customer service in every department. I ordered two pods in which they delivered them hours after the window of time they were supposed to be delivered which delayed our move by 1 day. When delivering the pods for us to unload at our new house the first driver hits the front of our house with the machine which ripped our rain gutters open like a tuna can. When the second driver came, he finished the job and by hitting our house as well which took the remaining gutters completely off. They were both very apologetic and promised that their manager would contact us for resolution. I waited 72 hours and of course no phone call from anyone in the company. So I had to call customer service in which I waited on hold for 20 to 30 minutes every time they transferred me to another department with somebody else who could not resolve the issue. I finally got a hold of someone who called the local branch/​storage and spoke to the warehouse manager. The warehouse manager lets his counterpart know to have ME call around for quotes and get back to them with how much they are. I was completely blown away by the lack of customer service. Like I have time to deal with this while moving a family of 6. I will never use them again, and in fact will tell everyone our horrific, expensive & very frustrating experience.

Our experience was GREAT! We packed a 16ft POD according to their instructions provided… and had NO DAMAGE (it is important to pack up the POD carefully and tightly.)
We had our POD stored for 5 months and we received it back in great condition!
The drivers were friendly, attentive, courteous, and professional! They were meticulous with not ruining our garden!
One recommendation: Wait times to talk to a representative are way too long 45 – 65 minutes! Expect to be on hold for a bit before ordering a POD.
We would definitely use them again! It’s easy CONVENIENT & EFFICIENT!

I’ve just spoken to PODS regarding the damage their truck did to my client’s new driveway. Basically the driver was parked in the driveway with the truck and the POD container before I stepped out the front door and the weight of both the truck and the POD crushed my client’s new driveway. PODS is telling me that they accept no responsibility and that I, the organizer, will have to pay for it. My client is going to sue them. They are scamming pieces of shit, if I do say so myself.

PODS worked out great for our family after we had a flood. I loved the customer service and the convenience of having our stuff close by so we could access it if we needed to. Delivery and pick up were easy and convenient. I would highly recommend PODS

This has been the most frustrating, horrible experience. I’ve been trying to get POD delivered from Oregon to my new house in LA since January 6^th. I have been promised a manager will call me back because the customer service team can’t help, have yet to receive a call. I’m convinced they can’t track down my stuff.

Yet another reason to always read Unilocal reviews. We were under a time-​crunch, so I went with the company with the biggest name recognition: PODS. What a MISTAKE!
Booked a Saturday pickup from our driveway. Realized that landscapers who were doing work in our backyard over the weekend would need access to the garage, so called to have the unit delivered to the street instead. «No problem,» they said. We just need someone to be home to sign a waver for leaving it on the street. Were told we’d get a call the day before with a delivery window.
Delivery window automated call says the pod will be delivered on Saturday between 2p-​5p. Perfect timing! However, Saturday morning I get a call at 9:30am. I missed the call, but got a message saying «We’ll be there in 10 minutes.» Ummm… That won’t work. I’m an hour away from the house. I call back immediately; it rings and goes to voice mail, but «this voice mail hasn’t been set up yet.» REALLY?! Call every half hour the rest of the day with the same results; eventually it stops ringing and goes straight to voice mail.
I see the national customer service line is open until 8p Pacific time, so I decide to wait until the end of our original delivery window — 5pm — to call and figure things out. Get through to a customer service rep immediately… He says his notes show that the truck was at my house at 2:15p, but no one answered when they called. I explain that happened around 9:30am — four and a half hours before our delivery window began. «Nope,» he said. «This shows they tried at 2:15pm.» «So did they knock on the door, because we’ve been home since 10:30am?» I ask. «No, doesn’t look like it.» Clearly the driver fibbed on his timing a bit to make it line up with the delivery window, but I also realize that isn’t an issue that will be resolved over the phone. «Okay,» I say, «so the pod will be delivered first thing tomorrow morning?» «ACTUALLY,» my rep responds, «that container is no longer available. Our earliest availability is Wednesday.» SAY WHAT?! I have a house to empty before a broker’s open house on Tuesday. Wednesday is not an option. Order cancelled… And I start thinking to myself, I’m going to have to rent a moving truck, rent a storage unit and do a whole lot of back-​and-​forth. Not exactly how I was hoping to spend my Sunday.
I didn’t even realize there were other businesses that provided this type of service. I should have researched before booking and done my research, so kudos to you for doing just that. Now I’m about to write a review about the company that saved the day — check my profile for that!

I am not sure what all the negativity is about. My experience with PODs was fine. Moved contents of a 3 bedroom house from Los Angeles, half way across the country. I carefully read reviews for PODs and some of the other container providers. Reviews were questionable for every company. I went with PODs due to their choice in container sizes and seeing several containers in my neighborhood which told me others did their homework. I used one 16 ft container and one 7 ft container for my long distance move. I had staggered delivery set up so that when I filled one it was removed on the same day the second one arrived. I received phone calls the night before with delivery window (3 hrs) and drivers gave me courtesy calls when they were 30 min away. All schedules were hit as promised. My advice for people considering using this company: Careful Planning. Reserve your POD 2 – 4 weeks in advance, if possible. You can always cancel it later (certain conditions apply) without penalty. This not only reserves your POD but more importantly reserves your Drop Off and Pick Up times, which seems to be where complaints arise. Just as importantly, when booking your POD and pick up time, you should reserve your DROP OFF aka DELIVERY time at your destination, as well as when you want them to pick it up («Final Pick Up») after allowing yourself time for unloading. Yes, you can call them the night before — prior to 4pm local — to delay pick ups if you need extra time, but this is pending they have availability with their trucks to be avail for these last minute changes. I found billing straight forward. Planning is key. Choose all dates one each end of the move at the time of booking, if you want your stuff promptly. If you ask their transit times in advance you won’t be shocked later. In my case, packing went well and I was glad I hired help from AngiesList. The packing loading/​unloading websites recommended by PODs are also helpful. Any issues with packing /​damage should not be blamed on PODs. I’m not sure why there are photos posted here. It’s up to you the user to pack it carefully. I had many framed pictures, mirrors, and TVs that made it across country undamaged. I can recommend this company and will use them again.

My recommendation is that POD has a policy that if there is anything wrong with your card they only notify you with 1 email. Due to my schedule I missed that email. They called while I was on another line to mention that they cancelled my reservation which was the next day. I called back within 30 seconds of receiving that message but to find out that my delivery was now filled with someone elses order and that I had to rearrange my moving schedule until Saturday. WT? Really? they take the time out to tell me they are cancelling but they don’t take the time out to call to say there is a problem with my card. Come to find out that there are plenty of other companies that will deliver storage centers. I will never use this company again. Too risky

I loved using PODS and will recommend it to anyone in my position. I was moving and wanted to declutter my home to show it. I stored all my non-​essential items (Christmas decorations, extra furniture, camping gear, etc.) until I moved in to my new home.
The POD was clean, the service was great. I received an automated call the night before with a time window and a call from the driver when he was 10 minutes away. Watching the machine unload/​load was really cool. I had my children watch the process. Everyone was super nice (on the phone and the driver) and I was charged what was quoted. Great process.

The worst customer service! After two hours on the phone with less than helpful people, I finally agree to the price and delivery dates. The manager I am talking to transfers me and when I get the next rep they increase the price by nearly a thousand dollars and add two weeks to the nearest delivery date! go with pack rat or better yet, ABF u-​pack who still remembers the importance of human decency!

I was given a quote of $ 99.99 for pick up and $ 193 for storage per month and somehow the discount did not get on my account so I ended up paying $ 243 per month for storage for 16′ container .
Also they are very rough with the containers so all my stuff was jumbled around and broken frames. Pack your stuff well! It’s not a convenient location to culver city, takes 30 minutes to get to Compton. I like that if you need to get in to it you just need the tell them24 hrs in advance .
Also the worst on scheduling.

After going through the hassle of self-​storage, I figured I would give this service a try. I will always do self-​service in the future if I need to move again, because it was NOT worth the shadiness, dishonesty and fraudulent behavior of this company.
PODS advertised and priced one month of storage and drop off and return of unit to PODS location; I was later denied this service and told I hadn’t ordered it when I called customer service. The website clearly advertises that the price I paid for these services includes drop off and return of the unit, with no mention of additional fees for same-​day return. I was given no option to select a return date, only an option to select – and pay for – the date that the unit would ultimately be delivered to my new residence after the up to one month of storage. On the day my unit was delivered, after it was loaded, I called and said I needed it to be picked up and returned to the PODS location. I was told that this could not be done until almost 2 weeks later, or 4 days prior to the time it would need to be delivered to my new location, and past the expiration of my lease, which would make the unit subject to towing. When I protested, I was only informed that I would be responsible for paying for the towing. I spent almost an hour on the phone with PODS. I was told that I had not in fact ordered one month of storage, even though I had paid over $ 256 for one month of storage. After begging and pleading, a later date was scheduled for the return of the unit to the storage facility, which was late enough to risk me losing money under my lease and which just barely missed the mark of getting the unit towed away by my landlords. At this point in my conversation with the customer service agents, I decided to make things clear and indicate that when the unit would be dropped off at my new location, I would need it picked up again and returned to the PODS facility that same day. I was only THEN told, for the first time, that same-​day return is an additional $ 125, even though the quoted price that I received clearly indicated that the approximately $ 520 total I would be paying for everything included delivery of the unit, return to the location and one month of storage, then delivery of the unit at the new location and return to the storage unit. There was NOTHING in the quote or purchase details indicating that I would need to pay another $ 125 for same-​day pick up, or $ 250 additional total to have same-​day pick up for both the locations, the old and new apartments. This company has exhibited truly shady advertising, marketing and customer service. I requested a partial refund and was denied, which is laughable given what PODS has and will continue to put me through for the next couple weeks.
Though this became a minor point after dealing with the PODS customer service representatives, the unit was not even on time. I was given a 3-​hour delivery window, and the unit did not arrive during this time. I had to call to find out what was going on, and the customer service representative told me that the 3-​hour window was only an «estimate,» and she was unable to give me any idea as to when the unit would be delivered; she could only confirm that I was on the list for the route for that day. I got a call about 20 minutes later from the driver saying that he was another 30 minutes away. Ridiculous.

Not happy with the booking process with PODS. Said over and over I needed same day drop off and pick-​up of the pod and when initially booked the date was wrong… that was corrected. On moving day pod was to arrive between 7−9am. Called at 8:45am was told pod was on the way… called at 9:30am was told pod was an hour late. Called at 10:30am and was told pod wasn’t going to arrive till 12−3pm and same day pick up wasn’t going to happen. After 90 mins on a call with Tanya (useless) finally talked with a manager (Yann) who was helpful and made sure the pod delivered and picked up the same day. The actual driver was great… could not be a nicer man. Saved the day since my movers left since the pod never arrived when it was supposed to. Booking the reservation is the first impression. The guy who booked my reservation could benefit from some additional training… moving is stressful enough and to have it botched like that is not ok. Thx to Yann and his help and my initial driver. Now that I am done with everything I will rethink using pods again. To only be credited for the same day delivery and pick up charge just isn’t enough good will for the stress caused by their miscue.
Sorry PODS… I think you can do better…

Absolute RUBBISH! Used Pods for a move, upon opening the container, my mahogany bed was severely damaged, my leather ottoman was ripped, and a mahogany tv stand was scratched.
I filed a claim, supplied photos, and waited patiently. The result? Not a penny in compensation! Apparently, this was due to ‘natural shifting’…so not their fault. What is the point of their moving insurance then, if it does not cover items damaged while in their care?
Thanks a lot PODS… truly underwhelming service and support… enjoy spending my money while I have to shop for new furniture. I wish I could upload the photos here for everyone to see for themselves what happened to my furniture while in your possession.