Sheraton Suites Columbus

This hotel was awful! We stayed here one night and that was one night too many. The staff was rude and when we went to then to address our concerns they told us that we were only staying there one night so it wasn’t there problem. I have never been treated so poorly at a hotel ever. We will never be staying at this hotel again.

No issues with check in or check out (a couple of mess ups on their end but nothing that ruined my stay). They made a few errors but fixed each one – annoying. My key cards kept malfuctioning which was annoying and the elevators can be slow at peak times. This place is in the middle of nowhere and a hour bus ride to downtown Columbus. Food was fine. Best part was they give you a five dollar voucher for use at the restaurant if you don’t have the maid clean your room and that was awesome – the veggie wrap for lunch was really good – all other food was fine. Friendly staff all around.

This place is horrendous. Constantly overbooking, very rude to people, and they do not communicate anything to their guests. Overbooked by ten this weekend and had very angry people. I would not stay here even if it were free. The only good thing about the hotel is Sammy the bartender. By far the best in town.

Stayed here three nights for business.
The staff was friendly and helpful, check-​in and check-​out went with no issues. The room was a king-​bed suite, and it appeared to be clean and tidy. The linens also appeared to be clean, with no issues there. I didn’t notice any off-​putting smells in the room. The room was also mostly quiet (I could hear the shower running a little bit from the room next door). I admit that I like to keep the fan running in the room at all times if possible, because it adds a bit of «white noise» to help block other sounds, and I was pleased to find the HVAC controls in the room allowed for that. In fact, I could choose from low, medium, or high speed, which was pretty nice. Temps in the room stayed constant with no wild swings, and the water temp & pressure in the shower also stayed constant with no fluctuations there either.
My room had a microwave, fridge, and coffee maker. There were also complimentary bottles of water provided. Free wi-​fi was available, and it seemed to work just fine.
The hotel is located in an area with lots of restaurants within walking distance (or a short drive). There’s no reason to go hungry in that area. It’s a very short drive to the interstate, despite the road construction that’s been an ongoing project for quite a while.
I did not sample the in-​house restaurant/​bar, fitness room, or pools.
So a couple of points to make which lowered my rating down to three stars:
While the room itself seemed to be overall clean, the carpet in the hallway needs to be cleaned. There were several fairly good sized stains in the carpet, and there’s no reason not to address those. Also, some of the trim around door openings (especially at the service elevator) is worn and in need of replacement. Minor thing, but it’s all about appearance.
Also, the couch had some sort of white stuff on it. Not really sure what it was, but it was ground in. Again, like the carpet and the trim, not a huge deal — but it’s a matter of appearance.
Again, some might see this as a nit-​picky thing, but those who are safety oriented will understand this comment. There were quite a large number of padded chairs stored at the bottom of one of the exit stairwells. The last place anything combustible should ever be stored is in an exit stairwell. This has nothing to do with anyone’s stay, unless you need that stairway in an emergency. That’s a life safety/​fire safety issue. Hotel management should seriously reconsider that practice, as it’s also against fire code in many places.
Overall I was pleased with the stay, and would not hesitate to stay here again.

Between the bartender, and the customers we encountered here… I’m not sure I’ve encountered a more rude atmosphere. Will never be back.

— Friendly staff
— Decent rooms
— The A/​C works well
— The breakfast buffet is below average
— Only three treadmills in the gym and one was broken and another’s tv didn’t work

I’m definitely not pleased with this place, this place is outdated and the price was 209.00 for a Saturday night with a AAA discount! I paid less at the beautiful Sheraton downtown Columbus just last week on the 4^th of July!!! And we had a view of the capital. Don’t waste your money here, the customer service wasn’t great either.

My wife and I were traveling last minute and needed to find reservations on the road. Based on a few previous experiences with Sheraton Suites and the competitive price for the busy weekend we settled on this one. $ 125 for the room, but read on…
Upon arrival the staff seemed friendly enough, but the parking was limited. Our room was spacious enough for a suite but the finishes seemed outdated. The bathroom looked clean but smelled dank and moldy. The couch in the living area had a substantial food stain in one of the cushions and was worn – along with all of the other furniture in the area.
The worst part of the overall experience was the cost. The staff were sure to explain the use of a debit card was not the best choice as a hold would be placed on funds to cover any extra costs incurred. We are not big on room service, so we assumed this wouldn’t be an issue. The next morning we found the breakfast cost an additional $ 14 per person and it consisted of about what I would consider average for a holiday inn breakfast. In addition we used the coffee and tea provided in our room to the tune of $ 4 per person and a bottle of water in the fridge for another $ 4.
We are regular travelers and this type of shady tactic is the opposite of what I expect from the «hospitality» industry. Needless to say, we won’t be returning.

We stayed here for 2 nights and would not recommend it to anyone. Upon walking in our room the smell was overwhelming. The bathroom stunk! We had to shut both doors connected to the bathroom (to the bedroom & to the living room) just to make the room smell somewhat okay. We requested air freshener but they never brought us any after they said they would. We avoided the bathroom at all costs it was seriously THAT bad. I think it was either a plumbing or mold issue. We chose this hotel because it was dog friendly but the grass area was limited and covered in poop. The pool is supposed to be heated & said it was 85 degrees but the water was freezing cold. We will not return. For how much we spent we could have stayed at a much nicer hotel.

Had a great stay. We got a fantastic rate with a wedding group. There are a number of good bars and restaurants in easy walking distance.
Traveling with children was no problem and the hotel was very accommodating. The hotel supplied a crib and it was both sturdy and nice. The sound insulation between rooms was excellent so we didn’t have to worry about a fussy baby bothering our neighbors.
We ended up leaving some clothes in our room after departure. The staff found them quickly and got them Fedex’ed to us the next day.

What a nice surprise! Great location, spacious rooms, clean, and bright. Dogs allowed, as with many Sheraton /​SPG properties. Club Lounge was fantastic, though we weren’t up early enough to take advantage of breakfast.
Coffee maker, microwave and fridge in room. Lots of places to eat around the hotel; most of them close by 11:00pm.

We just stayed here again and as before, overall this place is a winner. The suite setup is kind of posh– a living room with sofa, mini-​fridge, microwave, flat screen, dining table; open a pair of french doors and enter a bedroom with a king-​size bed, another flat screen, nightstands. It allows both the early riser and the night owl the appropriate options for peace and quiet.
I cannot recommend the restaurant however; we had breakfast again there, and it was just mediocre to below average food for the buffet selection. It was so unappetizing that I passed on the buffet, and we had a breakfast coupon that had the breakfast in the room rate. My wife confirmed however, it was a poor attempt at a buffet. Other than this item, we enjoyed our stay and will absolutely return. I’ll just have to find a nice breakfast joint nearby, which won’t be difficult.

Nice, clean hotel in the greater Columbus area. We booked this hotel through Hotwire for one night while relocating cross country to Arizona. The price was great, rooms were clean, and the bed was extremely comfortable. Everything that we could expect, and honestly, even a little above. The suite included a fridge/​freezer, as well as a microwave. A nice touch that was quite appreciated. The large living area with separate couch provided a nice little respite after a long drive from NYC. As another reviewer said, this hotel is definitely NOT near downtown, but no more than a 20 minute drive in no traffic. Also, they really should offer free WiFi. However, if we should ever be back in Columbus, we would definitely stay here again!

I would never recommend this hotel. We too booked it on Hotwire as we were driving cross country. After 10 hrs of driving we just wanted a hot shower and a clean bed. We got neither. They put us in a handicapped room with one of those horrible plastic handheld shower things. My husband called the front desk and they offered us a room with two double beds. We should’ve taken it! The shower was ridiculous. It barely sprayed, kept falling down and I didn’t feel much cleaner for having taken it. When I got out and grabbed a towel to dry off with, it was dirty. You could tell it had been washed but somewhere between the laundry and our room it had come in contact with something black. It was all over that one towel.
Thankfully the other two towels were clean though.
The furnishings in the room were just as pictured online, except about 10 yrs older! The couch was so stained and worn out. We didn’t even sit on it. The desk had no shine left on it and felt grimy. Both my husband and I stepped on a staple or nail coming up from the area that had once been carpeted in front of the bathroom. There was a big patch of carpet missing there. The linens on the bed were nice and clean on top but the sheets and comforter underneath were stained. The comforter was yellowed and also had what appeared to be blood from a small cut on it.
Just gross and disappointing. Stay away. There are so many hotels in Columbus.

I booked a night at Sheraton Suites through Hotwire. The rate was ~ $ 75 per night after fees and taxes. I had a pleasant stay at Sheraton Suites and would definitely return given the low rates.
The first thing you should know is that the hotel is located just outside the Outerbelt (I-​270) in the Worthington suburb, which is about 15 minutes from downtown Columbus. With that said, it’s a quick drive downtown and Sheraton Suites is conveniently located next to the freeway.
With that said, there are plenty of chain restaurants and shops within driving and even walking distance. For example, there’s a Chipotle, Bob Evans, a Japanese restaurant, a German restaurant, 2 steak houses and multiple bars within stumbling distance.
The rooms are suite style with a single king bed, 2 TVs, a convertible sofa bed and a bathroom accessible by both the bedroom and living room. I would estimate the overall size of the room to be about 300 square feet. The suite can easily sleep 4 without any issues.
I found the suite to be clean. I had no noise issues, even though the hotel seems to attract a steady stream of business and sports team travelers. There is plenty of free parking in their lot. My only gripes are the lack of free Wifi in the rooms and the lack of a complimentary breakfast. However at $ 60 – 70 per night, I shouldn’t complain. I would definitely come back!

I have never stayed at this hotel, but from a customer service stand point, I have had a terrible time with Sheraton Suites, as well as their main chain Starwoods Hotel. I have never been spoken to with such a lack of empathy, lack of concern and harsh condescension in my life. When I tried booking a room through one of their sister hotels, there were several problems including; double booking, booking at the wrong hotel, as well charging my card immediately (for both rooms). I never even received a confirmation email. Due to the laundry list of problems that occurred, the only thing I can think happened was a computer error. I called frantically, and was completely disappointed in how I was treated. I was told the only explanation for all of the mistakes was that I did everything wrong. I was sent through the ringer with several employees, promised phone calls I never received, until finally speaking with the hotel cancellation manager who finally agreed to give me a complete refund, only after warning that I «need to be careful in the future». One week later and I still haven’t received my money back. I am in the customer service industry and have never given a bad review in my life. The only thing that I can take away from this terrible experience is to always do as much as I can to accommodate my clients, so they never feel as inadequate and frustrated as I feel/​felt. As well as I will never stay at this hotel chain.

Good hotel in a pretty convenient area. We picked this hotel because we were bringing our dog and we also have a 4 month old. The suite layout is great for us when traveling with our son because when he goes to bed at 8 we aren’t forced into bed. We can easily put him in the bedroom with the doors closed and watch tv in the other room and still access the bathroom without going into the bedroom. Total win!
The rooms are also comfortable, I love the beds and pillows and sleep so good. The room comes with a mini fridge as well. Pool was nice as was the hot tub and when we were there was empty.
My old reason for the lower rating is the front desk. It seemed as though we were really bothering them when we went to check in, like it was taking away from there fun time. They quickly checked us in and gave us our room keys all while saying MAYBE 2 sentences to us. Bad impression right away and definitely not a way to welcome guests.

I like this hotel. When we travel we don’t spend a lot of time in rooms, the extend of our stays can be summed up as we close our eyes, wake up and leave. I can see if you had to actually spend some time here how the suite thing would work nice. The room has 2 tvs, a desk and a comfortable sofa.
We travel a lot for work, but even then so we only stay in a hotel once, maybe twice a month. The problem for us with travel is that I have a finicky back and my husband has a sensitive neck, so comfort is a big thing for us. I love Sheraton beds, they are plush and super soft, while at the same time firm enough to not wreck my back.
The hotel is clean, updated and modern, and upon check in both clerks were friendly and helpful. Parking is free, and the hotel seems to be in a quiet location. A movie theater and some restaurants are in the surrounding area. I refuse to pay $ 14 for a Sysco hotel breakfast, but the restaurant and bar area looked nice.

Nice suites. It’s about 300 sq ft so it’s not bad for 2 folks size wise. There’s a separate living room area with TV and a small desk. They also provide a fridge, coffee maker, microwave and iPod dock. The bathroom has access to both living room and bedroom. The bedroom has its own TV.
The area is pretty decent. It’s right next to other hotels/​motels and there are a lot of restaurants too.
They have their own restaurant and a decent entrée selection for room service.

This hotel has a convenient location basically right off I-​270 and US23 (although you have to snake your way back to it on the side streets). There are movie theatre and lots of restaurants nearby.
All of the rooms are Big (all suites, hence the name :). Free computer & Internet access in the lobby. There is both an outdoor and indoor pool, although they are pretty small considering how many rooms there are. The weekend we stayed there, there were multiple kids sports teams staying there, so it was pretty crowded.
The lobby restaurant is just OK. I would recommend the Bob Evans restaurant nearby for breakfast, or there are lots of dinner choices within walking distance.