Monro Muffler Brake & Service

I’m hit and miss on this place. Mostly miss, I suppose. Was there last summer for new brakes. Full-​on everything, front and back. Car was great when I got it back. I was really impressed. As I type this review, my car is at another location for new brakes… front and back. The new place said the parts weren’t of a caliber to sustain the heat generated by the car (it’s a heavy model). Today’s job was quoted at about 55% of what I paid last summer and that’s for the higher quality parts. I’ll be curious to see how this works but they were certainly right in saying that I’d be back in a year’s time if I went with the cheap option.

It’s ironic that they answer the phone with «How may I earn your business» when found every way to lose my business. This was my first and last time at Monro.
I had my rotors and pads replaced at this location. They sent me home with my vehicle that night without clips since they put the brakes on and then realized they were missing those parts. They asked me to come back the next day and promised it would take no more than 30 minutes to make it right. I drove home that night with some clanking and rubbing in the brakes but thought it would be remedied with the missing part. I returned the next day during my lunch time and they told me it would be over an hour. Since I did not have an hour I asked my boyfriend to bring it in the following day and made an appointment for 1pm.
When my boyfriend showed up early at 10, Tom made reference over the phone to their parts guy regarding how «inconvenient» it was that his 1pm appointment had shown up early then proceeded to let my boyfriend know they did not even have THE PART IN AT THAT TIME, TWO DAYS LATER!
He waited 3 hours and left feeling belittled and pretty irritated but I at least thought my car was fixed. I drove the car over the weekend and the rubbing noise still had not subsided. I have had the car for three years and have NEVER had an issue with a low frequency rubbing noise prior to bringing it into their shop. When I called about the noise, made an appointment and brought the car in for the FOURTH time, the manager decided to argue with me in lobby, in front of other customers, stating that I could not POSSIBLY be hearing the front brakes and expressed how inconvenienced he was to take a look at the brakes again. He proceeded to drive it around the block and put it up on the lift.
My observation was that he turned the tires a bit, touched them, talked and laughed with his coworkers, then left my car up there and made me wait 30 minutes just to come out and tell me he heard the noise I was describing while driving around but was certain it was not coming from the front brakes. He never removed the tires or inspected the brakes and I left feeling completely insulted with a car that does NOT sound right.
I will NEVER return to that location.

After the blatant sexism I experienced going to my dealer, I decided to try this Monro location. The manager is fantastic and appeared to remember my situation even though I initially contacted him a month earlier. I can’t speak on the quickness of their service as I tend to drop my car off the night prior to my appointment. I do, however, think they do an excellent job and helped me save money. I would recommend this location to anyone!

Super manager. Took care of me and my car and I know saved me lots of money over the quote my dealer gave me for the same work. A+ all the way.

First, they take 5 hours to change oil. They have customers complaining about basic things like battery terminals being loose. Makes you wonder if they are putting the oil filters on correctly.
Next they messed up my alignment on both of my cars while getting a oil change and rotation. They said they would fix it for 79 bucks. I don’t think so.