Pikes Peak Harley-Davidson

We came for the upstairs museum and weren’t disappointed at all! So much history and so many stories. I couldn’t believe all the things they had in there! Its based on donations only and for a great cause if you ask me. The store itself does a lot of customizable bikes and just amazing work. So worth a stop by.

I used to like this dealership. Spent mucho coin there. New bike. Lots of extras. Lots of clothes. No more. Regulator went out for the second time. Took it in. Cost me over $ 300 for a $ 65 part and probably 15 minutes labor. OK typical HD markup. Problem was that they power washed my bike and knocked out my LCD screen on my radio/​cd player. Their explanation was that the radios on the 12 Road Glides were junk and they would put in an upgraded unit in for $ 600. Said it was a typical problem. It worked fine when I took it in and was already upgraded with a new amp and speakers. Sounds like a scam to me. At the least it was terrible customer service. C-​ya.

I went there merely to look and now am the proud owner of a 2016 Tri Glide.
On my initial visit, a couple of months ago, I met Don Sack a Sales Associate. He was kind and informative and not a bit pushy. He just loves motorcycles and sharing what he knows. I left there thinking that if I ever get a Harley, I want to get it from him. Last week, I had that opportunity. Don again answered all my questions with great patience and helped me with the purchase process. He introduced me to all of the great folks there. Each one said that if I needed anything to just let them know. It felt like family and this was all after the sale. Don made sure that I understood all the controls and since I haven’t ridden anything that size for over thirty years, he even had me do a short ride around the lot to ensure I would be safe. First class all the way with these guys.

I am giving it a ONE star because it’s under new ownership and don’t know if they will be ok or they only care about the money they can make and GOUGE the costumer. The OLD dealership did service ok and on timely base. SERVICE DEPARTMENT has to be good although this one was not thorough. As in replacing the headlight the gasket was not set right. The old dealership did not give military discount only customer appreciation points. Since a lot of their customers are tourists and a LOT OF HARLEY RIDERS ARE MiLitary!!! This is just wrong!!! Don’t buy anything just have warranty done if you are passing through! T-​shirts are $ 30+… Highway Robbery!

I’ve had my bike serviced here since I’ve bought it. The service department is very professional and helpful. Especially JT. He makes it a point to make the visit easy and seemless. We’ve become friends and I always look forward to stopping in just to say hello.

Update since my last review on Pikes Peak Harley Davidson, I failed to mention that when I notified the Service Manager (Joe) of my problem, he was very concerned and apologized immediately offering to pick up my Bike and have his Service department fix the problem and go thru the entire bike for a safety check. Within 20 minutes his driver and enclosed trailer arrived at my home. The driver was very apologetic for the over sight and took care in loading my bike. The bike was returned the next day with the front axle bracket secured and my bike washed. Before departing, the driver handed me a $$ gift certificate as a gesture of good will. Ok, after some thought, I may have been a bit too harsh on the service department at Pike’s Peak Harley Davidson. During the riding season I do attend many of their Saturday events. Businesses can make mistakes, but it is how they handle them that really counts and Joe and his team were first rate on the recovery.

I brought my bike in for some electrical work. The service personnel did a great job, made recommendations that saved me money, and got everything I needed done just like I wanted. It’s a Harley Shop and they are by no means cheap, but the personalized service and attention to detail I received will bring me back for all of my service needs.

Do yourself a favor, walk… no run away from this Harley dealer! When I discovered title discrepancies on a used Harley they sold and I subsequently purchased, these folks were absolutely no help to me what-​so-​ever! They easily could have stepped forward to help me out but they did squat! Another Denver dealer helped work out the problem and I gave them my business. If I could give zero stars, I would.

I am not a fan. I brought a bike into the service department for the following things:
A service (70,000 miles),
Examination of a leak between the engine and the transmission,
Installation of previously purchased heated had grips.
After examination, they recommended replacing the front and rear brake pads. No problem.
Over $ 1800 dollars later I get my bike back not only with the leak I brought it in for, but a brand new separate oil leak.
I come back and point this out. They take the bike back into the shop. After being stranded for 6 more hours at the shop, I get the bike back again. No leaks. But no
apology either. No offer to comp part of the bill for my time and frustration. Nothing.
They decided to keep my money but lose my business.
8÷16÷14 — 6 weeks and 4,000 miles later, my engine seized. I took it to another shop who informed me that the base seals (the items replaced for the original leak), are not proper for this motorcycle and I will need to have my engine rebuilt. Although I cannot prove it, I am absolutely certain they destroyed my engine.
Do not, do not, DO NOT, trust your machine to this service department.

Every time I go here I am greeted and helped. These guys are great and very customer service oriented. They always go out of their way to help me unloading or loading my bike from out of town trips. Lee Vaughn is an excellent parts person and will make sure you get the right stuff. I wish they were like this at every harley shop I travel to.

I bought a new bike from them. The salesman worked hard for my deal and listened to me. They gave me a fair amount for my trade in and threw in a few extras. I did have to put some pressure on them to keep their word on the extras. I asked for a handle bar upgrade, which they agreed to; however, once they discovered there was extra labor involved, I suddenly discovered that their interdepartmental relationships are not very good. They kept on pawning me off on the parts guy? that was weird. The best way to strong arm these guys are to hold their sacred Evaluation Form over their head.

I did my second rental from Pikes Peak and am very impressed with the bikes and the service. The bikes are 2013’s with low miles and are in top shape. They are very friendly and professional when it comes to rentals. They explain the bike, give you helmet and raingear and set you off on your way. It is a great way to get out and enjoy Colorado and try different bikes before you buy.

It’s crowded and the service could be better. I am a little biased, though because I’m irritated at Harley because they no longer support Buell (a product the sold up until about 2 or 2.5 years ago). So I don’t go there anymore.

I’ve had poor experiences with both the service department and the retail store. They over charge for server and parts and in my case they performed work that didn’t need to be done (rejetted my carb when it didn’t need it). Stay away from this dealership if you can and save yourself some heartache. I’ve heard very good things about the Pueblo and Denver dealers so try them instead.

A couple of years ago, when the market was very strong, I stopped by here to look for a bike. I saw one I wanted and asked the salesman what the list price was. He informed me they don’t deal in list prices (MSRP) and wanted a few thousand over MSRP. I told him good luck with that and left. From the current reviews I see, they are still up to their old games. The market is still very soft and you should be able to make a deal for under list. Go to Pueblo or Denver, those people seem more reasonable.

These same folks own the BMW dealership and couldn’t care less about your business. Service is horrible — attitude sucks. Buy your stuff somewhere else.

We stopped in here to check out the local Harley-​Davidson dealership on a business trip at the end of a long work day.
This place is pretty large on the inside! Lots of H-​D bikes, accessories, clothing, and more!
The staff is very friendly and helpful! I picked up a dealership H-​D muscle shirt, dealer pin and poker chip.
This H-​D dealership also provides space upstairs for a local nonprofit motorcycle museum,
If you are in the area visiting and want to ride — they rent motorcycles out!