Mateos Salon & Day Spa

Appointment #2 with becky! Another wonderful job! I went 3 weeks between my appointments and the gel stayed on! My hands are constantly in water so that is impressive!

Yuck!!! My experience here was awful! The nail tech I had was very amateur and will certainly have to get my nails redone before my wedding this week. Additionally, on this cold snowy day, I was informed after my pedicure concluded not to put my socks and shoes on for an hour to an hour and a half. Seriously? They should tell you this when you make the appointment.

I’ve been here sporadically over the past 10 years and I really don’t have a solid feeling about it. My first visit was just for an eyebrow wax and I waited over 45 minutes and when they realized they had forgotten me, they tossed me in a salon chair and had a stylist do it quickly. More recent experiences were better, but still did not live up to expectations. The place looks really serene and swanky and indulgent. The «quiet room» for waiting is really just a dark hallway with a few chairs and noisy water features. Stylists stomp through constantly, chatting, disregarding the quiet solitude the «room» is intended for, you can really hear everything from that room. They have a refreshment stand of lemon water and hot water for tea, with styrofoam cups, tsk tsk. The massage therapists have been really inconsistent. I had one get irritated with me because I didn’t tell the front desk when I was making the appointment I was pregnant, but every other place I go for a massage, they sit down and talk to you about your conditions and needs, so I was expecting to mention it then. (The appointment making process required several calls because they did not answer, leaving a message, finally getting called back and making the appt took several minutes because she was having trouble with the computer, so sorry through all that I forgot to mention something.) I’ve gone for a prenatal massage before, which they do offer, and I was expecting the proper massage table for pregnant women, but you just have to lay on your side and get a partial massage. I’ve had a facial once and really enjoyed it. I’ve had a manicure and though it was done well, it wasn’t as pampering as I was expecting for the place. And the front desk staff… a lot of the reviews complain about them and I really can’t defend them. They have never been very warm or friendly, they often seem to have trouble using their computers. Overall, it’s a place I still go to occasionally and I think their packages are great gifts, just as long as staff provide a good experience.

I scheduled an appointment for lash extensions. Was called later and told appointment was taken by someone else but was offered another appointment 2 days later. I did not get message until that evening. I left a message telling them I would take that appointment and was called following day and told that appointment was not available. The customer service was not impressive. I decided to try another salon since I now am afraid their services would be as unreliable as their appointments are!

2 of 3 girls at the front desk that helped us were very rude! Everyone else was awesome!!! Remember lady’s at the front desk you have the job of making the first impression and the last and that is what everyone will remember.

Pedicures are great

I just started getting my hair done at Mateos over a year ago. Angela does amazing work. A lot of hairstylists don’t listen but thats not the case with her. Ill show her a picture of what I want and she nails it every time!
The salon is clean and the staff is very friendly. They also have a great selection of candles. I have 4 of the woodwicks. They smell great and last a long time.
I also get a raspberry goomage from there. Its helped with my pore issues.
One thing I dislike about most salons is how pushy staff can be when it comes to selling products. I never feel that way in here. They’ll mention what products they use but its never in a pushy way.
Love this place!!!

This day spa is the absolute best I’ve been to!!! The ambience was amazing, it felt very relaxing! Melanie was super friendly and very meticulous about her work!!! She was attentive and made me feel super welcome!!! I give this spa 5 stars and 2 very big thumbs up!!! I will definitely return to Melanie for my skincare needs and nails as well!!! She is phenomenal!!! If you want to get spoiled, definitely request Melanie!!! Great experience!!!

Just moved back to town and took my Bay Area friends in for a mani/​pedi recently. The space and products are both nice and well appointed. The pedi was okay, not exceptional. Honestly, the pedi at my Vietnamese place is just as good. But that’s not really the issue since the ladies were sweet and it was relaxing. But the reception desk needs an attitude check! When I made the appointments it was like drafting the Geneva convention… not that tough to make three appointments. And I didn’t realize that I needed to specify a gel pedi, in my experience unless you are having gel polish removed the pedi takes the same amount of application time. Longer drying time but that can be done out of the chair, duh! So, receptionist didn’t ask which kind of service and there was awkwardness with our technicians because we were rightfully annoyed. Still doesn’t make sense to me why they couldn’t have done it. Whatever. And then when we each went to check out we individually experienced that all of the receptionists were snotty, rude and condescending. So, this is two separate occasions and about 4 different people AND not just me saying this. I’m from San Francisco, a REAL city; having attitude doesn’t make you a high end salon. I’ve been to mateos many times in the past and I’ve never been overly impressed but the pickings are slim here. Get it together, Mateos, a few stupid «Best Of» awards doesnt give you license to act snotty.
Suggestion: offer beverages at the beginning, not halfway through. And a salon of this supposed «caliber» should offer wine or champagne.
The best part was The wine store next door! They get five stars!

OK so today is my second time here and I got the antioxidant Tuscan wine massage and mani/​pedi. The massage was great. It starts with a full body exfoliation that you shower off which makes your skin wonderfully soft followed by a full body massage. I had Mary and she did a good job working my problem areas: back and shoulders. However when I sat on the ottoman in the waiting room, it was wet, I guess it had water all over it for some reason. And I could hear people talking and laughing during my massage so there might be a break room or something next to it which was a distracting.
My manicurist was very nice. I like when they get the rough skin off your heels n stuff. But I think that the mani pedi is a bit overpriced, it’s $ 70 for a mani pedi. Also I had chai tea last time and this time, and both times burnt my tongue. You need to let it sit for 10 minutes at least. It would be nice if they offered you wine, just saying. And the pedicure chairs both times aren’t great. The first time, the massaging didn’t work right. And this time the chair is just uncomfortable. But it’s just so convenient to get done while here.
I didn’t get a facial today because the facialist I wanted from last time wasn’t available. Overall, it was a better experience this time and I recommend the wine massage and facial with Brenda (I think that’s her name) for a good spa experience. However, I can’t give five stars because I expect alot from a spa and although this one’s great, it doesn’t exceed my expectations. I’ll be back though for probably a massage and facial. ;)

Came to Mateos to use a gift certificate that a friend got us for our anniversary. It was for a couple’s massage. We love getting couples massages ^_​_​^
I absolutely think this is a hidden gem in Rockrimmon. For how large and dense this area is there are not many awesome things in our neighborhood, but this Spa has nothing to envy many spa I have been to all over the country. The place looks like a mountain resort and the staff is super nice.
We were greeted at the front desk and asked if we wanted any refreshments. We were then escorted to the massage wait parlor in the back. The parlor is the most charming thing you’ll ever see. Twigs and twines are draped all over the ceiling and white xmas lights are thrown in the mix just for fun. It looks like an enchanted woody oasis. The fireplace was crackling and the furniture was comfy and so elegant. We only waited a few minutes before being collected by our masseuses.
I cannot recall the names of our massage therapists, but they were both ladies. The asked us what types of massages we wanted and what areas we’d like targeted most. I said I was very sensitive to touch and so I wanted a very light relaxing massage, my husband likes harder almost sports type/​deep tissue massages. The room was dark and cozy. The air fragrant with aromatherapy. Nice new age instrumental music filled the space. Thick warm blankets were waiting for us on heated massage tables. I thought I was in heaven… until I got the massage. It was such a let down. My masseuse was so strong handed. I even moaned a couple of times because the pressure was so painful. At one point she asked me if if was to much and I said YES, so she eased off for a few minutes, but got back into her heavy handed work very quickly. She did not massage my head or face at all (which is something I find normal for most massages I get) so I did not enjoy my time on the bed. ON THE OTHER HAND, my husband told me that he wished so much that his girl would have been more strong handed. He felt like she had been to soft and SHE DID massage his head and face.
So, to sum it up. MAKE SURE YOU SPECIFY WHAT YOU LIKE WHEN YOU BOOK the massage. They do have the therapists that will suit your needs. It’s just a matter of finding out which one you like for your style of massage. They do keep a record of your visits, with the names of the therapists that were assigned to you. So I will make sure to have them check on my next visit and assign me my husband’s therapist and vice versa. But overall a gorgeous place for a day of relax in Rockrimmon!

I got a gift certificate here, and went in for a facial. When I booked the appointment, I was a little annoyed when the clerk acted like she didn‘t understand what I was saying when I said I wanted the esthetician‘s opinion on what kind of facial I should get. To save us both the trouble, she booked me for an hour, which is the standard time for a facial (but not really, they‘re all different times).
The ambience is really nice and it‘s sooo relaxing there, even in the waiting room. I found it odd that the clerk charged my gift card when I arrived in the spa, and took the liberty to add the extra 7 bucks for my upgrade to glycolic peel before I was even done with the facial. Hmmm, you‘re way too diligent about charging me, too bad you couldn‘t use that extra energy learning the spa menu, I‘m just sayin.
All in all, I‘m ok with it, and I will be going back. Because, and only because their prices are reasonable. If I want the best of the best I will go to the Broadmoor (but I won‘t cause I can‘t afford it) The esthetician was fine, and my skin looks good, so.

I had the most relaxing massage with Erin. She was super professional and every minute of it felt amazing! I recommend her to anyone that wants an incredible massage experience. Thank you Erin!

Very cool on the inside! Amazing mani pedi with this awesome moisturizer they put on your skin. It was a great experience overall except the massage chairs for the pedicure didn’t work for my or my moms chair. The price was $ 75 for each of us which is somewhat cheap but such an amazing job. They also offer spa services and haircuts and dyes etc. Amazing, getting my haircut tomorrow there so I will see how that goes. Other than that, the place was amazing and I highly recommend it

I love the facials! Do yourself a favor and get one.

Just had a facial with brenda. She is so amazing. I loved every minute of it. The front desk staff was so helpful! They treated me great, they were so kind and accommodating. Thank You Mateos for making my day incredible!

My husband bought me a package for Valentines day here. It was for a facial, de-​stress massage, manicure and pedicure. The mani pedi was great. She did a fantastic job on my nails. My massage was good but she talked to me the whole time time. They also don’t accommodate pregnant women with the usual belly mold, so I basically got a one sided massage. My facial was good. She didn’t do any extractions and the mask burned badly. So they have standard products for facials. I came out of there looking like a clown too because she didn’t wipe any of my eye make up off. I was there for three hours and starving my the time I was done. When I was getting my manicure a lady came in and offered snacks to two other older ladies, but not me the pregnant one. They must have been employees enjoying their day off.
Overall it was a relaxing day and I wouldn’t mind going back, but not for the full day. Maybe just the pedi mani.

The front desk staff is kind if rude, they made me feel like I didn’t belong there because I was paying with a gift card. The last time I checked visa gift cards spend just like cash or a credit card. I purchased 2 hot stone massages, one as a gift for my husband and one for me I also left a $ 32 tip ahead of time so when we came in for our massages we wouldn’t have to worry about anything but relaxing.
The massage was mediocre. I felt like she paid attention to one side of my body more than the other. She only massaged one of my hands. I have been a hair stylist for almost 10 years and have worked at high end salon and spas; so im a bit picky. There was a fountain in the room that was supposed to sound relaxing but it sounded like more of a faucet running so it was hard to really relax. She kept walking around the room, dropping stones in the sink and knocking things over. So there really wasn’t a lot of hands on time.
I got a call from the front desk on Friday telling me that my visa was never actually run or charged, but when I called to check the balance of the gift cards they had in fact been charged for the correct amount.
I won’t be returning.

I recommend Devan for doing your nails, she’s very professional, talented and friendly. The receptionists acknowledged my arrival and greeted me immediately. After they asked few questions, one led me toward the waiting area inside, which had dimmed lights, comfy chairs next to the fireplace, and even blankets! The ambience was calming enough to put my phone away and just relax. I’ll definitely come back here again and again. Thanks for the lovely service!

The only reason I didn’t give the salon five stars is because of the reception area. They aren’t very friendly or welcoming. Otherwise, I’ve had everything from haircuts and color to manicures, pedicures, facials, and most recently, eyelash extensions.
Brenda does the best work on lash extensions in town. She’s fast and the lashes look great. I highly recommend her! Chandra’s work is okay, but sometimes she uses too much glue and it all clumps together on the lashes.
Melanie is a great nail tech: very efficient, friendly, and does a great job with nails.
I recently relocated to Arizona and still cannot find someone who can do nails or eyelash extensions as well as Melanie and Brenda!
The massages and facials here are wonderful and are a great way to pamper yourself.
I love the waiting room: tranquil with soft lighting. The location is great for those in the Rockrimmon neighborhood, too!
I noticed that someone posted that tips on credits Rds are not accepted. That statement is incorrect. I’ve never had a problem having the tip added to my bill on the card.