Hobby Lobby

I am not saying some of the previous reviews do not have vaild points but I truly wonder if the people who complain about customer service have ever worked in retail?

I could spend HOURS in this store! It’s packed with the most wonderful home décor, craft supplies, frames, wedding stuff, paint, everything I ever need is there! The store is clean and organized.

I usually enjoy Hobby Lobby and those who work there are usually helpful and nice. Average shopping experiences. But recently not been as good. I ordered a rain check on, cube vases and two of the five brought to me were chipped, I was offered a minimal off or take as is, I did take as is, but wasnt pleased, no apology, we can redo your order, just here you go, take em or, leave em, literally left them with my alternatives and gone. Today I had ordered picture frames, needed 7 and only had 2 in store, so we placed an order. Went well, got call, they were in, went to get them and handed my paper to manager telling him, I was in to pick up rain check order. He took paper. I strolled store kept watching for him and after 30 minutes plus asked him if he had found them, he laughed said OH I, PUT IT IN MY, POCKET, THOUGHT YOU WERE ORDERING. Not sure how he orders things but that shouldnt be one of them. So he takes paper out of pocket, calls for them. I wait another 15 minutes plus. and then have to wait in line. good hour for a quick pick up… NOT GOOD… What should have been done… he should have said. OH I AM, VERY SORRY, I MISUNDERSTOOD AND LET ME GET THOSE QUICKLY FOR YOU. and when they arrived, rung, ME UP with an apology on wait and a thank, you for understanding. So without an apology and help, there was no understanding on my part. Miffed and displeased at best. ok two bad times things handled sadly at best, third a charm or me to wise up. Customer Service is still important. RIGHT?

Let me start out with my love for Hobby Lobby. I’m not talking about a mediocre love here… This is the real deal. Haha I will trek to a different store if I have no choice but nothing in the Springs compares. They have a HUGE selection. They always carry what I need, even harder to find items. Pricing is great as well.
That being said, customer service here is HORRID. I you ask someone where something is, they look at you like you just told them to jump off a bridge naked. On top of that the cashiers are always talking back and forth to one another. This doesn’t bother me but when a customer comes up, it takes little to no effort to acknowledge them as a person. When it’s time to check out, I’m made to feel more like a burden then a paying customer. It would be really nice if they worked on customer service because other than that, this is a great place!

So first of all… I LOVE HOBBY LOBBY. I like EVERYTHING. I WANT everything and they have amazing prices. I have purchased everything from my daughter’s birthday party decorations (zebra-​print) to the kitchy knobs on my kitchen pantry doors to the fabric for my dining table cloth to Christmas tree ornaments and Easter basket treats & toys. They have great scents for my wax melt warmer, and everything is on sale at least once a month (or so it seems). I can also use my Hobby Lobby iPhone app to get 40% a regular priced item if what I purchase isn’t on sale.
Here is the ‘con’ (at least with THIS location): Customer service is POOR (like, as low as customer service can get). Now, there is ONE young lady that is incredibly helpful and pleasant so I try to seek her assistance out if I spot her. Otherwise, many of the employees act as though the customers are imposing upon their day by being there! On countless occasions I have been blocked from an aisle by stacks of boxes and no offer from present employees to clear a path for me to get (and BUY) the item I needed from that aisle. If you have the nerve to ask someone on the sales floor a simple question, expect to receive a deep sigh of contempt and a terse answer. On one occasion I recieved this huffy treatment WITHOUT even receiving eye contact from the employee I was speaking to! Even the cashier (yes, ONE– you know THE ONE lady that always seems to be cashiering and she REEKS of cigarette smoke-​how appealing!!) can only be bothered to refrain from her conversation with another employee about 50% of the time I have shopped there (and I shop there several times a month). Not a nice ‘last impression’ of the store after your visit. I would MUCH rather self-​checkout!
Overall, this Hobby Lobby is CLEAN, inexpensive, offers a multitude of items for numerous crafts, decorating and fun projects, and has many nice quality items. However, if you are expecting to be treated as a valued customer… you will not get it here… unless you by chance get the ONE stellar employee (I need to pay closer attention to her name badge the next time I am there…). Thus, 4 out of 5 stars.

Very clean store with a wide selection of craft, home décor, and hobby materials. The place is huge, so I asked an employee where I could find picture frames. Big mistake. She just sort of looked at me like I had asked for her first-​born child to be sacrificed at the altar of stupid questions before she gestured vaguely in a direction and said something snotty and condescending. Ugh. Finally found what I was looking for, only to be thwarted by a cashier who was engaged in chatting with the other cashiers, but couldn’t figure out how to scan items or be bothered to interact with me.
Great place to find craft stuff. Good luck trying to find any sort of customer service.