College Pharmacy

After reading the other complaints here about College Pharmacy, I can see that my experience isn’t unusual and maybe is even typical. The staff is really good at turning the problem back on the customer and not taking responsibility for anything. I typically pick up my scrips in person, and I’ve become increasingly aware of the chaos in their operation – their employees faces show a lot of stress. No wonder there’s so many miscommunications OR no communication.
After yet another round of rude and insensitive customer service issues, today’s confrontation with them was the last straw. I’m moving all of my prescriptions to another compounding pharmacy. When I told Gail this and expressed my dissatisfaction with their customer service, she had almost no reaction. Maybe she’s hearing this a lot from customers?

We have been using College Pharmacy for many years and had consistently received prompt, courteous and professional service. I’m sorry to read about others’ problems, but we haven’t had any.

I have been using College Pharmacy for a number of months now with very few glitches until they underwent a re-​certification process and closed down their «clean room» for over 2 months. There was no regard for the patients who require an ongoing, uninterrupted supply of their medications for chronic, serious health conditions. My husband has been receiving IV Vitamin C for cancer treatment and it took several visits to his Dr. to draw blood levels in order to titrate his Vitamin C dose. Deliveries became scant in April and by May I could not get any medication for him until July 1^st. They should have referred their clients to other compounding pharmacies since they could not supply us with it but they did not. Once they resumed shipment it was only for a 10 day supply at a time with a $ 35 shipping fee each time. When I spoke with the pharmacist she was rude and not in the least bit helpful with the situation. I won’t get into the specifics but I feel like this pharmacy is unable to provide patients with consistent quality service. The staff would do well to learn how to treat their customers with respect. I have transferred my husbands prescription and will not recommend College Pharmacy to anyone.

I found them to be unprofessional and therefore would not trust them with specially compounded items. Also, they don’t process insurance. I replaced them with this pharmacy, which will submit the item to the insurance company:
Johnson Compounding and Wellness Center
577 Main Street
Waltham, Massachusetts 2 452
Tel: 781−893−3870

I have been using College Pharmacy for more than 3 years. Of late they’ve demonstrated a real lack of care and a definite failure in terms of customer service.
I have been trying to get my latest script filled for almost 2 months. 2 months, with many calls to my doctor and to College Pharmacy, the latter of which has twice waited more than 4 days to even return my call. And when they did? It was to tell me that it’s essentially not their problem, and that I have to work everything out on my own.
Which is unacceptable. I will be finding another pharmacy. I’m not sure if something’s changed there recently, or whether new staff just doesn’t give an eff – but I don’t have the time or inclination to wait for them to muster up enough energy to care about me as a long-​term customer.

I have been using the College Pharmacy for over a year with no problems until about 2 months ago. Normally, I can call in my refill and it is done within 24 – 48 hours, but the last 2 times I have called the customer service line to find out what the status is on my prescription, because I was unaware that the doctor needed to give me a new script and I have no meds left for 3 or 4 days until they fill it, and asked how I could find out if the script needed to be redone because it takes 10 days then to fill it, she told me that «if we did that for everyone, we would have to hire a new person to make the calls and that isn’t in the cards.» If you don’t like your job answering questions for patients, get a new one because that was just uncalled for!

My gf tried multiple times to fill a rx. Dr office faxed rx over and never got it. Dr office even checked back after faxed rx and verbal. He has been calling to verify. Days later still no response. She might have to hand deliver the script. They seem to have no clue.
It’s a compounded med. not a standard mfd pill.
Dealt with a lot of BS. And still trying to get script. We will try the med shoppe.

They do not believe in customer service. At all. They are rude on the phone, they lecture you, they do not call back, they do not assist in questions regarding insurance and if I had another compounding pharmacy choice, I would go immediately. This is not the first time I have worked with them. Do not expect your prescription the same week you put it into their system.

If you are paying cash they are great, but as with all pharmacies they do not like dealing with insurance. If your prescription requires a prior authorization, they don’t bother to call you and tell you, instead they run it as cash and sit on it. Then they proceeded to tell me that it would take about 2 weeks to get the prior authorization even though they aren’t even part of that process. I assume this is because of their negotiated rates with the insurance carriers they will get less money for the drugs. Their turnaround time is really slow, I can only assume they are grossly understaffed There is no customer first mentality as their recording talks about. Most the people I have spoken with there are curt and you can tell they certainly don’t have a smile on their faces.. Too bad there really aren’t other options in the Springs!
Update, although they accept my insurance, and they had already filled our order, they refused to process it through the insurance because their profit margin is too small with the insurance. They said we could only pick it up for cash and when I said that I was going to file a complaint with the insurance, they said that they had decided they were not going to release the prescription to us and were going to cancel the order. Said they can choose who to fill prescriptions for, funny though, they didn’t have an issue filling it the month before for cash.
Must be nice to pick and choose which drugs you submit through insurance, but when you are an authorized provider through an insurance company, I don’t think you have that luxury.
BTW they have a D rating on the BBB because of State Board actions even though they aren’t even an accredited business. Seems they like to bend the rules.
Oh and check out this link! I wonder what corners they cut to keep their profit margins up, seems like a shady place when the owner is convicted on 31 counts of drug trafficing.