Hingham Lumber Company

I have often shopped at Hingham Lumber for items needed at my home, as well as at my office. While the prices are higher, and in some cases extraordinarily higher, I patronized the store as a ‘local’ business and for the customer service — which I expected would be better than at a larger store. I was wrong. In October of 2014, we purchased a new Ariens snowblower at Hingham Lumber, and began to use it for the first time in mid-​January 2015. Before the middle of February, however, the unit failed and we sought repair at Hingham Lumber. Our requests were not only dismissed, but we were discouraged from seeking repair services and it was suggested that we find a repair person ‘in the community.’ Upon contacting the Ariens company, we learned that the failure was uncommon and covered under warranty, and appeared to be caused by the improper overtightening of hardware by the person assembling the unit at the dealer — Hingham Lumber Company. When presenting Hingham Lumber personnel with the e-​mail from Ariens, we were again dismissed with the wave of a hand, and our e-​mail was refused. We were further informed that we should remember that «Hingham Lumber is first and foremost a lumber company after all.» That was over a week ago, and Hingham Lumber NEVER made any effort to resolve this problem. Having already had over 8 feet of snow in about a month, we cannot risk waiting any longer and have sought repair by another authorized Ariens dealer.
Prior to this experience, Hingham Lumber Company was our ‘go to’ store for most needs, and this is no longer the case. Do not purchase anything at Hingham Lumber if you ever expect to need further services from them. Their message that Hingham Lumber Co. is first and foremost a lumber company was received by us quite clearly. We will never again purchase a single item from this business.

I have been using Hingham Lumber for over 25 years and have never had any issues up until now. I brought in a paint color to be matched. –I even left the paint chip there overnight for them to work on because they couldn’t match it right away. The women called to say my paint was ready, but the color match was ridiculous and so off. She didn’t see the color mis-​match at all, and thought it was perfect. I won’t be using Hingham Lumber for any more paint; they just don’t seem to have the ability to correctly match a color.

I went in looking for lumber and a few other things for some basic carpentry projects. As a 22 year old female, I’m probably not their typical customer, though I do have a degree in civil engineering, and I didn’t see the same kind of sexism at Lowes. While they generally had what I needed, I found the staff quite condescending. When I asked a question (about the difference between coarse and fine screw threads), I was given information that proved to be completely incorrect. I was also told 2×2 was not a common lumber size. I paid for them to cut the lumber down for me, and it was imprecisely cut and meant I missed out on end pieces I could have used for other projects. A few weeks later, I was out of screws and stopped by to get more, since it is more convenient than Lowes, and was asked if I was «trying again». At least they remember their customers…
Normally, I like to support the smaller, more local businesses, but I also don’t like dealing with out-​of-​touch and sexist employees. Maybe it’s time they realized men aren’t the only ones who can use power tools.

Wonderful kitchen design and service by Bill Baxter. Highly recommend.

Don’t be confused that Hingham Lumber isn’t in Hingham.
It used to be but moved a few years ago to larger digs in neighboring Cohasset.
This was a regular hangout for us when we first bought our house and were gutting and re-​doing multiple rooms.
Yes, you can get lumber here but also just about anything else you’d need to re-​do, re-​finish, build or re-​model anything. Have a project you’re working on for your house, barn or garage? This is the place to go.
The store is big but not as big as one of the big-​box home improvement stores and for that I’m grateful. You get a more manageable, more personalized experience. The staff quickly get to know you and your project.
In the paint department they carry the popular brand of Benjamin Moore paints and also have a most helpful paint guru on staff who, for free, will help you mix, match and select the right paint and colors for any room in your house.
Sometimes it’s just plain helpful to get an objective design opinion.
Thankfully the days of having all that hardcore work done on our house is behind us. But I do have a new project I’m working on.
I’ve been back to pick up paint samples for starters and I’m already excited about working with the staff here again.

Free popcorn and open until 5 on Saturday! Not only is it an Ace hardware, it has a large lumber shop, a showroom of kitchen cabinetry, counters, windows, doors and railing systems. They feature Benjamin Moore paint, and have an area to sit and look through books, even including a kids’ area with coloring books. The staff is friendly without being overbearing.