Cohasset Collision Center

Friendly service. Vehicle was repaired as expected, on time. Car was returned clean (washed).

best in the businesss!!! screw the haters!!!

This reflects my experience at Cohasset Collision. Very, very disappointing– i would never recommend them to anyone:
— I brought my car there on Monday because my drivers mirror was knocked off while parking in the city
— They said the part would not be in until Wednesday. They also said my door would require buffing or a paint job. If it needed painting, it would be evaluated after they buffed it. i immediately regretted leaving it there, as i’m sure the dealer would have had the part overnight, but I did not want to start the process over. The mirror was $ 1600.00 for my VW.
— I also mentioned that an issue from their previous repair has not been sorted, although i had brought the car back FOUR times in the last six months to fix it.
— On Wednesday they called and said that VW shipped the wrong part and were not sure when it would be in, hopefully Thursday. They said i could take the car and return it when the part came in. I have a day job like most people, having already sunk three days into it, my options were limited, and did not feel the car safe to drive. Sorting it on Thursday required me to take a day off from work, not easy.
— More frustrating was the fact that mid way through the status call on Wednesday, I remembered and cited that when my car was there six months ago to have door fixed (which, again, is still not fixed), they called after three days and said VW shipped the wrong part, and it would take an additional three days. I am fairly understanding the first time, but if this happens twice I either think there is a severe lack of competence at best, or I am being given a dubious excuse at worst.
— On Thursday they said the part came in at 4:30pm and the car would be ready that night. At this time, they also said the buffing was not 100% successful and I would need to return the car for painting. They also said the part for the door was not in, i’d have to return it for that too.
So my car sat there from Monday through Thursday, could they not have buffed the door on Tuesday or Wednesday and have painted it while it was there? Did they also ship the wrong part for my door? Obviously, my car sat in their lot for almost four days with nothing happening to it.
I dealt with Jim and he was extremely apologetic and very nice, as a matter of fact everyone I dealt with was also very nice last time i had the car repaired. Nice people, for sure, no complaint there. Unfortunately, nice does not trump competence.

I was recently in an accident. My Car was almost totaled. I had damage to the front end of the vehicle including the bumper, grill, both sides of the hood, tire brackets and so on. My insurance asked me to take the car to a repair shop associated with them. I researched and one of the places was Cohasset Collision Center. I checked their reviews and they were alright. They worked on the car for 10 days or so. When I went to get the car I noticed some issues with the molding on the bumper. Person in charge told me this is the best they could do with after-​market parts (molding was coming out of the bumper on the right side). He also said there is no way they could put original parts. There were also some scratches on the bumper. My hunch is that they charge the insurance for the usual after market parts but actually buy cheap after market parts because as you know there are a lot of after-​market companies with some selling junk.
Anyway, this is not the issue and the story continues. I went and took the car. I did not want to deal with the headache of the bumper so I just left. I drove the car for a few days. Then a few days later as I was driving on the highway, I notice very strange sounds from the gear as it refuses to shift, Check Engine lights up, car can shift only to the third gear or may be second. I had school and other errands that I had to put on hold and I drove directly to the nearest dealer. Dealer immediately checked the car and told me that my transmission was gone. WHAT? HOW! How did this happen. After checking the car they notice that that the hoses for the transmission fluid were hooked in the wrong place which made the car leak transmission fluid. They determined that this was done by Cohasset Collision Center because in order to fix the bumper and the front end of the car they had to take out the transmission hoses. When this collision center went to hook the hoses back after they were done, they hooked them wrong. Which led to the car leaking transmission fluid for days until the transmission was gone. We are talking 4−5k cost of damage (new or refurbished transmission).
Car was not drivable. I immediately contacted insurance and they went out and checked the car and determined it was Cohasset Collision Center’s mistake. Imagine if you had no insurance or if your insurance did not cover this. This is a disaster. Besides, I was without car for over a month. I had to ask friends and family for rides. It was miserable.
Dealing with Cohasset Collision Center people was like pulling teeth.
Anyway, I will never take any car to them again and they will never work on any of my vehicles. This was by far the worst body shop I have dealt with for ages.

We have been satisfied customers of Cohasset Collision since it’s inception. We would not think of taking our vehicles to another body shop. Most recently my son came home from work to find his car had been backed into (of course no note left). The kicker was that he had a trip to NY scheduled three days later. CC bent over backwards to process the claim quickly and efficiently. Some of the required parts were not in stock but the service department worked relentlessly to get them in time for his trip. As always the end result was first rate… working with a courteous group of people is an added plus… I would not hesitate in recommending Cohasset Collison…