Lowe’s Home Improvement

Almost every person who works at this Lowes store has helped me when I have asked, WHEN I can find someone. From paint to lighting to appliances to the outdoor area, people help.
What I am not happy with is the lack of management skills. I had a conversation with a very knowledgeable salesman named David in appliances, and was sad when he said that he was going to be leaving soon. He needed full time, and there were no openings. I find this not understandable at all. When I compare the amount of help available at the Home Depot versus this Lowes, that makes no sense. I can’t help but wonder if the Manager is in it just for «the bottom line» — my guess is that if he keeps costs down, he gets a big bonus. This will backfire — this store is suffering. I don’t enjoy going there much anymore because I can rarely find someone to help. I wish that appliance salesman the best — he’s been very helpful to me in the past. Lowes lost another great employee.

Customer service is absolutely useless.
I had an incident with the new employee in the paint department who disrespected me when I was bringing an error in pricing to his attention.
The chalk I was about to purchase said «buy one get one free».
So I snapped a picture of that box and proceeded to the register.
Of course the product did not reflect the promotional price so I showed the clerk the picture and she called this «dude» over to help.
When I showed him the picture of the item that was «in his department «he told me that this promotion was no longer valid.
I told him that this was unacceptable as it was clearly marked buy one get one free.
At this time the lady at the register said that she felt that Lowes should honor the promotional price.
When she said that to him he got VERY upset and said to me (in front of other customers)
WHAT ARE YOU COMPLAINING ABOUT, YOUR GOING TO GET ONE OF THEM FREE AND THEN WALKED AWAY!!!
I thought that was very rude of him and immediately confronted him and reminded him that this problem was not any fault of mine and a shouting match erupted almost escalating into a fight.
When I brought this to the attention to the assistant manager «Keith» he told me that he would take my contact number and someone would call me.
WELL THAT DIDN“T HAPPEN, SO I WROTE TO THE CORPORATE OFFICE AND THEY BASICLY JUST SWEPT IN UNDER THE RUG AND TOLD KIETH THE ASSISTANT MANAGER TO CALL ME WHICH HE FINALLY DID AFTER MANY DAYS.
HE TOLD ME THE REASON HE DID NOT GET BACK TO ME IS BECAUSE CORPORATE OFFICE GAVE HIM THE WRONG NUMBER???
Keith…for the record I gave you my number the day it happened and you never called back!!!
WHEN ASKED WHAT CORRECTIVE ACTION WOULD BE TAKEN AGAINST THIS EMPLOYEE HE SAID A NOTE WOULD GO INTO HIS FOLDER.
REALLY KIETH!!!
This dude has a bad attitude and should be removed from any direct sales with any consumers before he has an incident with someone that will not be as nice as I was to him and before some gets hurt.
WAKE UP LOWES on Bridge street in Weymouth Massachusetts, you have a problem child working for you and he is going to injure one of your customers if he is left to treat other customers the same way he treated me.

Went to Lowe’s again to buy some screws. The employee I talked to couldn’t care less about what I was looking for. He told me were to find the wood screws as he was putting some other items away and then turned his back to me. I asked him to show me where the screws were, we are in the same isle, and he did after big sigh. Sorry to ask you to hep a customer and make you do your job. Why I keep going back is beyond me. I figured, all I need is some screws, how can they screw this up. Again, Lowe’s FAILS!

Needed help painting a dresser, and Ed was awesome. From every step. Saved us money and time!

I am writing this review on in store service. My husband and I went to Lowe’s last night to buy a washer and dryer. We were there about five minutes looking when a store associate promptly came to our assistance. His name was Dave and he could not have been more helpful. He knew all about the appliances and helped us make a decision. He also saved us some money, he found a dryer with an open box which otherwise looked untouched and asked the store manager for a discount. We also dealt with Dave’s manager who was very helpful and pleasant. We signed up for a Lowe’s credit card and Dottie who helped us with that area of the transaction was also excellent at her job, friendly, helpful and saved us 10% more on our purchase. Nothing bad to say here. I hope the delivery and installation goes as smoothly!

My only experience is with the building materials side of the store, but they have had everything I’ve been looking for, been happy to answer questions (or acknowledge when they don’t know, and found someone else), and the prices have been the same or less than Home Depot. Not bad.

In May of this year I purchased a Frigidaire from this store and it has been a complete nightmare. Not only does Lowe’s in Weymouth, Mass use the worst delivery contractor one could ever imagine (this is a whole different nightmare story), the frigidaire ice maker broke within a month. I’ve been in contact with the store several times. They also contract service companies out. The first time they scheduled one of these local companies to go out, my husband had to take a day off because they would only give a 5 hour window. They never showed, Lowe’s blamed them. We called the company directly (R&S Electronics & Appliances), and they said Lowe’s never scheduled them and they are constantly overbooking these repairs. We had to call Lowe’s again, schedule another delivery, my husband had to take more time off. They actually showed but now the ice maker is still not making ice. I called Lowe’s in Weymouth today to let them know, and they told me point-​blank that no one could speak to me in regard to this issue today because they are too busy with tax free weekend. Why is this my problem? Lowe’s is this seriously how you treat paying customers? Not to mention how much $$ my husband and I have lost on taking time off for these service and delivery windows– most of which were WASTED. This has been such a nightmare (with no help from Lowe’s) that it’s almost unbelievable that it could just be me. But if others have experienced these nightmares, how is lowes still in business? The Home Depot and Sears you don’t know how badly I wish I could go back in time and choose one of you. Odds are I would have more $$, more vacation time, a working fridge, oh, and a LOT LESS stress. RUN, don’t walk from this store!

Water Heater died Saturday, called 1800Lowes (website says Same Day water heater instalation). Water heater was installed Tues afternoon (FOUR mornings of COLD showers for our family of three). WTF???
No problem said the Lowes 1800 operator, couldnt do Saturday (it was after Noon). Oh, we dont do Sundays, so, DEF Monday morning. OK Got a call from Weymouth Lowes a contract must be signed in person at the store (no mention from 1800). Signed contract in store and was told it may not be installed on Monday, maybe Tues late WTF. If I was told this, I would have went somewhere (anywhere) else, as HOT water is important to me.
Tues (done at 6:00pm) we got our instalation. The contractor did an excellent job, no problem with him, he said he was busy because of a store sale. BUT, Lowes, why not schedule a Hot water install ahead of a replacement dishwasher or whatever.
NEXT TIME I will definetly go local… I recommend that to all Unilocalers. Google a local, stay away from any 1800 installs, that 1800 operator is THOUSANDS of miles away trying to make a sale.

The only redeeming factor is organization of the store, otherwise not great, the staff are awful and not helpful, the layout stinks, the selection is poor.
Not suggested.
Go to other Lowe’s or Home Depot.

The man who sold me my washer was great. The delivery was flawless. A+++++++++++