Champs Cleaners

I was home for the holidays and needed some dry cleaning done. My family recommended Champs as they have always had a great experience there. I also had a great experience! Everything turned out great — clean and well-​pressed — and they were even able to replace the zipper on a dress for me. I was very pleased with the quality and the affordability. The staff was very friendly, helpful and made the process very easy. I highly recommend Champs and will be sure to use them again the next time I am in the area.

Boy oh boy… I just read some reviews and I’m not too happy either. I’m happier than those folks as I just didn’t end up getting my service done here (this time around).
I’m currently on a business trip that was last minute and I needed some specific dress shirts done for so I called a day beforehand to ensure that this could be done and I was assured that it could be; this is why I’m upset.
Ok, let me backtrack and start from the phone call.
I called and told them that I had 5 shirts that I needed to have done for a trip that I was leaving for on Sunday (it was Friday around 6pm at this time) and they said that they could do one day service for me as long as I got it in there before 10am on Saturday (they close at 6pm, sweet!).
My loving wife drives up there with my 5 shirts and they say that it cannot be done and she told me that the flamboyant man (I have many friends of this possible nature and am purely using it as a describing factor in the story) was being very rude to her saying that she doesn’t know who I talked to but it was a ridiculous claim and it couldn’t be done.
I don’t know who I spoke to on the phone either but it was a male and he was talking to another male in the background who he claimed to be the owner, saying things like, «yes we can do that for a $ 5 flat charge on the order» and «the owner said that if you get it here by 10am tomorrow we can have that done for you…» bla blal bla…
Apparently this place isn’t really that great at keeping their word. Bummer because I was going to have them start picking up the clothes for the business I work at where they would have picked up another 20 – 30 more weekly clients… Looks like I’ll be looking elsewhere for some good service because if they’re going to treat my wife like that then I certainly won’t be recommending them to anyone!
They also lost a pair of my pants a long time ago to a suit that I had just purchased and told me that I never brought them in. So much for their scanning system that they attach to each garment… Oh well, time to find a new dry cleaner.

Very good cleaners. They may not be the cheapest but the do a good job. Service has always been friendly and professional.

My clothes are always cleaned and returned quickly. Never had an issue and they have always been accommodating with my larger orders. Excellent dry cleaning.

By far, the worst experience ever! They lost my wedding dress, slip and veil. After a week of stopping in every day, they finally found the dress but have never found my other belongings. It has now been 6 months and still nothing. I called every few days for the first 3 months and now assume they are gone. I don’t know what type of dry cleaners doesn’t have identification on the items that get dropped off. On top of that, when i picked up the wedding dress they said they were unable to get it fully cleaned and charged me $ 110. Please do not use this terrible establishment!