Newport Dental

I was expecting to hate this place based on the reviews, but I had to go anyway because my insurance assigns you to a specific office. I had an appointment at 11, but brought a book and my charger, expecting to spend 3 hours there. I even made sure the rest of my afternoon was clear so I would not get anxious if the wait was long. I agree with other reviewers that the receptionists did act like just doing their job was an inconvenience, but they were polite and competent as well, and competency is a high priority for me.
They called me in within 15 minutes. The x-​ray technician was very nice and when she had to put the divider in at an awkward angle, she asked if I was ok before leaving the room. The dentist was very efficient. She showed me what looked like a problem area on the x-​ray, then recommended preventive actions to avoid having to do fillings later. Though she recommended two services, she did not try to sell or push them on me. After confirming those services were not covered by my insurance, the receptionists also did not pressure me into making an appointment for those. They also gave me a quote for if I paid without insurance, which I appreciated. As for the cleaning, it wasn’t the most thorough cleaning I’ve ever had, but I didn’t mind because I was just glad to get it over with.
The people that were waiting when I got there left saying «this was a waste of a trip,» and another man asking to see someone was turned away, so I suspect others are not as happy with this place as I am.
Overall I was happy with the staff and service, and was out the door in almost exactly 1 hour.

My nephew always has difficulties in this dentistry. And its very annoying when they don’t communicate among each other. We come in with an appointment and once the appointment day has arrived they say the appointment was never made. Staff is very nice but id give a better rating if i didn’t always get screwed by their mistakes.

I hate this place. Not only is the staff extremely rude but the wait is extremely long. It’s ridiculous. I showed up at exactly ten for my appointment on a clean up and didn’t leave the place until 2. All they did was poke my gums and take X-​rays. I pretty much waited for 3 and a half hours for 10 minutes actual time being spent on me. So ridiculous and a waste of my time. It’s not even the first time that I’ve been here. This has happened like three times already! I only go here cause I have to and it’s the closest place around me

I’m still unsure of this place. It was our first time and the front desk women weren’t very polite and seemed that doing their job was an issue. The dds was pleasant and treated my children well. The dental assistants were gentle in cleaning my children’s teeth and received a bag of goodies for being good patients. It’s just the lazy ones in the front that bothered me. They didn’t seem to be happy doing what they are supposed to do.

The wait is a little long at times but the staff are all so friendly every time we go. I was able to get orthodontic care for 2 of my kids there on an affordable payment plan. We are very happy with this dental office!

This was my experience with Newport Dental. The front office was careless with my insurance information and tried to charge me for something my insurance covered! Not to mention the fact that I had a root canal done here and the dentist was impatient and rude with me! I cried because I was in pain and he said,“You’re fine.” Clearly I wasn’t, I was crying. When a patient cries, you should stop and give them a moment to recover! After that I left and switched dentist, only to find out that the root canal was done incorrectly and an infection ended up growing in my gums. It took two weeks for the work to be corrected. I was very angry with the carelessness I experienced. Now I will mention all of this happened to me in 2007 so it was a long time ago. I do not know how this location operates now but based on other reviews I am reading they have not changed. Pretty sad.

Second time I try this place first time I came I called ahead made an appointment and the add me wait an hour before they even called me back so I walked out. Now this is the second time took 45 min fir them to call me back and do xRays, they then put me in a room and 41 min later I’m still waiting for service like wtf??? idk why even bothered worst place ever calling met life tomorrow and changing never coming back to this hell hole!!!

I really would have liked to give this place good review. But there is nothing that swades me that way. Make an appointment to wait an hour plus in waiting room. Receptionist hardly even looks at u or greets you. Once in, u wait even longer because they over book… Unless u have nothing to do all day, this may be the place for u to go. Expect to be there atleast 4 hours just for a check up… Worse dentist place I have ever visited!!! Can’t wait until insurance approve change of provider!

Please do not go there if you want to smile and be treated like a patient in any other dental office.
My daughter and I were patients for a year because it was very convenience to our house. Unfortunately, I decided that enough is enough. I love my dental hygienist and her name is Martha. But the rest of the staffs are so terrible and poor manner. I finally got an appointment for my 11 years old daughter without any reminding from this office. However, after an e-​mail confirmation from appointment in June 17^th, we showed up at this office and Laura-​the front desk receptionist stated that there was no dentist available to exam her. What kind of BS is that! !!! I took off from my work so I could have her teeth exam and clean up and it has been overdue more than 6 months. She said they have the new system which it didn’t pick up any errors from e-​mail confirmations and I had to call the office to make sure that her appointment would be confirmed. I was so furious and told her that if I received any e-​mail in writing from any doctor or dental’s offices, meaning my appointments should have been confirmed. It wasn’t my job to call them again unless I wanted to reschedule my appointments. I showed her the e-​mail.
Noooo apologize from her or any ones. She also stated that the next available dental appointment for my daughter was in August which was 2 months from June 20^th. OMG #####
Next thing, I was calling my daughter’s dental insurance and got the new dental appointment at different dental office right away. CAN YOU BELIEVE THIS INCIDENT??? I just came back from Pearl dental office from POMONA. My daughter got 2 cavities from this ignorance dental office. She couldn’t go see the dentist and clean her teeth up because they never have dentists available for her for more than 8 months. LAST TIME I CHECEKD @ BBB WEB’S SITE, THEY RECEIVE AN «F» RATING FROM CUSTOMER. PLEASE DO YOUR HOMEWORK BEFORE GO THERE. Sorry, I don’t even want to give them even 1 STAR rating. IF YOU READ THE COMMENTS ABOUT THEM, THE GOOD ONES POSTED BECASUE THEY PAID THEM TO POST IT!!!

I never understand places that set appointments and still make you wait over an hour. Why bother making an appointment in the first place
Receptionists don’t seem to like their job but the facility is relatively new so they have that going for them.
I don’t like calling in or showing up in person, but they have a very good oral surgeon who comes every two weeks.

I am due for a 6 month cleaning and check up and decided to come here because they have a new patient package. 29 dollars for a cleaning a check up. My dad recommended me this place since my primary dentist is a bit further away and this one was more local. When I walk into the place, the receptionist doesn’t even greet me or smile. She just stares at me like «what the h*** do you want» look. I told her that I was here for a cleaning and check up. She asked if I had an appointment and I said no because I am new. She said they were currently booked with 8 patients in front of me and if I wanted to schedule an appointment. The entire time she spoke to us, She was very rude to my father and I. She spoke to us as if we didn’t understand English or something, or that we were idiots. Especially for being new patients. I just didn’t feel good about that place at all and I have decided that they aren’t worth my time. I decided not to make an appointment and left. The receptionist was a straight up b! tch. She just did not want to deal with us for some reason. Probably a 40 something year old that was bitter about working on a Saturday morning… well get over it. Its your dang job. Learn how to smile and greet patients. Its part of being a receptionist… I’ve been a receptionist before and thats just how it should be… I am not surprised of how low this place got rated and I’m glad I’m contributing to a lower rating. The staff here needs to learn how to check this Unilocal page and get their act together, at least the receptionist does.

dentist is very good but assistants at front have the worst customer service. service is extremely slow.

Finally have found a dentist in California that is not trying to sell me a bunch of cosmetic procedures and actually cares to get my mouth healthy. On the road to a healthy smile with Newport Dental :)

I love this place!!! I had a horrible dentist before and I came here. The service is excellent from the staff that checks you in to the dental assistants to the dentist! I even had to have a wisdom tooth pulled out by the oral surgeon and he was excellent. I have always had everything explained to me and the cost was so much cheaper than the rip off dentist I was seeing before I came here. I am so happy with the service here that I continue to go back.

Well no stars for this place. The number I called made me an appointment and everything was set. So I called off and made arrangements. The day of, the manager calls me stating that the appointment was a mistake and that there’s a 5 week waiting list. She said I called the main number (which was listed) and it was a call center and they scheduled my girls in error. Forget that! If your staff aren’t competent enough to schedule an appointment and notify me in advance. then you sure as hell aren’t touching my daughters precious teeth.

Horrible place! They basically spent my consultation time criticizing the work the other dentists I’ve gone to. Basically they want to re-​do everything I have had done so they can make money. Horrible experience. They also laughed while doing it. So unprofessional. The people at the front desk like to make side comments as well. It’s like they practice the opposite of hospitality. Check ALL their OTHER locations too — horrible ratings across the board. I FELT SO UNCOMFORTABLE emotionally there… Why hasn’t anyone shut this place DOWN!!!

I cannot give this place any stars
This is the worst dental clinic I have ever been to. I would never recommend this place!!! Working in healthcare I know what the standards of a good practice are, and this place is not meeting those standards.
They made me wait 45 min to see the dentist, then they try to up charge you on procedures that are unnecessary. Please do not go here!

We love this dental office!!!
Ramone (the office manager) and Bertha on the front desk, keep everything running like clockwork. They are both very professional and great at their jobs. And the office wouldn’t be the same, without them!!!
Sadly, we have lost the amazing Dr Brandon Au who is totally great and an awesome dentist. I had a nasty extraction and I wouldn’t have wanted anyone other than Dr Au, to do it. He is great, at what he does!!! And whatever practice has him now, is truly lucky. I have been coming for about 3 – 4 years now and we were really happy with Dr Au.
Don’t know what the new dentist is like! Haven’t had a chance, to work with him yet!!!
Nice to praise good work and after reading so many negative reviews, I am glad that I did…

I love this Dentist office. They have always been very professional, helpful and gentle! Dr. Au has always done great work for myself, my husband and our boys. We have been going to this office for probably 8 years, maybe more.
As well as two of our boys have had orthodontist work done here.
Ramone — the office manage, is always great to work with. Tells you what is owed, what work needs to be done, etc.
I was just there yesterday — had a ton of work done, and once again — happy with the service.
I hope our insurance never changes and we have to look else where.
I should have given them a review long ago.

First — this place never notified I was due for my 6 month checkup. I called myself and they were like «o ya, you are due for one.» I asked the girl to check what date (for insurance purposes) I can come in. She seemed so hesitant to pull my file — I’m sorry, but that’s your job! I did manage to booked an appt.
I arrive today 15 minutes before my 1:00pm appt. I had to be somewhere at 3pm, thinking 2 hrs was plenty for a teeth cleaning. I get my x-​rays done actually in good time. However, it took over an HOUR before one of the dental assistants put a dental bib on me! I got up to make sure they didn’t forget about me. I had one of the assistants check.
My dentist comes up and has the audaciously to say, «’ I’m on my lunch… but I guess I’ll take a look.» WTH! This is your job — your profession! I’m sure you swore to a dental oath that although did not specifically say to help clients while missing your lunch — it is implied if you have patients waiting! If you want to take your lunch at 2 in the afternoon then don’t schedule patients at that time. He then proceeds to tell me that 2 of his dental assistants are at lunch too. Well, sir, you need to have better office management! The dental assistant did a quick teeth cleaning cuz I was running late too. Gold star for me — no cavities. I hope the doctor actually really took the time to look at my x-​rays and just wasn’t BS-​ing me to get me going.
I’m giving them 2 stars cuz this place is clean and gave me brandname minis — however he probably gets it for free. Other than that, poor doctor-​patient service!