San Juan Community Health Center

They never answer calls or return your calls let alone care about the patients coming in. Ive seen multiple people walk away in tears jus to watch the receptionists talking about them after exiting the building most unprofessional place ive ever been in fact the worst place ive ever been dr ponce doesn’t know how to do his job. Stay aware from this toxic environment seriously the worst experience ive ever had with a doctors office. Argued with me an didn’t do anything to help me with my symptoms. Felt rushed an the quality of care you receive is terrible! Desensitized to patients needs an they will leave u worse or crying on the way out the door not to mention the receptionist up front smell like bad body odor. Between dr ponce and the Chinese doctor working there i dont know how the are licensed doctors. Arent willing to do what it takes to make sure there patients are taken care of. Wouldn’t recommend this place to my worst enemy an i truly feel sorry for people who are stuck at this place or cant find a good doctor that accepts medi-​cal. My numbers 9 167 572 185 if anyone had a similar experience as i did

Worst place ever! As in other reviews, it is very clean. The front desk staff however are rude ad horrible at their jobs. They act like you. they are bothering them and you have no business coming to their desk. I walked in last week and sat for three hours before being told that I would not be seen. I made an appointment for the following week. I called Monday to see if my son could be seen at the same time as my 4pm appointment. They said to be there by one and they would take us both. We came at 12:20. We were checked in and sat to wait. At 2:45 the front desk lady says that they will not see my son. I asked to speak to the office manager sitting right next to her and was told that she would call me up «in a minute». One hour later and the office manager says that both the info on the phone and the lady that checked us in were wrong and I needed to make yet another appointment. We had a discussion and she tried to tell me that they were full. I asked her to explain why 3 walk ins after us went in. She said she did not believe that the had 3 other walk ins after us. I told her I would wait while she checked. Well I was right and she then says that maybe they were more serious. I explained that when I came in last week with elevated heart rate I was told it was first come first serve. They clearly make it up as they go along to cover for BAD mismanagement. Truly a terrible experience. How does this place stay in business! No Stars. Dont come here.

Worlds worse place calling itself a med clinic. I was seen for a year at their old clinic on Watt Ave. in North Highlands and the care was pretty good. The front desk staff was phenominal and went out of their way to help. Then they moved to their current location with a whole new staff. They don’t answer the phones and are VERY rude when going into the place. They act like i’m really putting them out and bothering them. Health care and concern, what’s that? I was always friendly and non demanding and i was always treated well at the old location. Dr. Low transferred from the old location as current well. He treated me well at the old location. As soon as he was at the current location he changed for the worse. The last time i saw him on Watt ave he renewed all my prescriptions and i was scheduled to be seen in 3 months at the current location. 2 of the prescriptions never made it to the pharmacy so after a month of the pharmacy sending the clinic for refill with no response and no answer by phone i called for a week solid with no one answering the phone. I went in and as i said they acted like i was some walking disease or it could be because they perceived me as a white male because i saw other people who where not white being attended to with a smile and accommodated as soon as they walked in. So after being told to wait and after an hour i asked in a very friendly manner how’s that going. Again i was told to wait after another hour one of the NP’s came out and said it’s all taken care of. I waited a day went to the pharmacy and was told they had nothing. Again after a day of the clinic not answering i went back over there and went through the same procedure. This happened 2 more times for a total of 4 times in a month. I went to the clinic for a 5^th time asking sternly to see Dr. low for 1 minute to find out exactly what;s going on and i’ve been out of 2 scrips for 2 months now. He happened to waltz by as if not noticing me but obviously he was there deliberately so i could see him and then i got his attention to ask him what was going on and i’ve been out these to meds for 2 months. He stated in a very condescending and belittling manner that those scrips were non essential but that he was working on it claiming insurance didn’t cover them etc… Insurance had covered them for 5 years and continued to this day to cover them. He was full of BS. At the very least he should have a patient consult and discuss why he thinks i shouldn’t be on those 2 scripps but instead he just «renewed» them and then ignored me, the pharmacy, and the insurance who was also querying him. I immediately found a new clinic and everything is back to normal. And yes those to scripps are essential and always have been. I was so pissed i wrote to all the board members about this deliberate negligence and they never responded in any way and just ignored me as well. I was never a problem patient and just went every three months for check up got renewed scripps and never contacted the place in between appointments. At a new clinic and everythings back Things were very smooth and un eventful, until they moved. AVOID AVOID AVOID if at all possible. They are the worst of the worse.

Although the office is clean and in a decent location, the customer service is absolutely appalling. They don’t answer the phones or reply to messages. They supposedly have a walk in service, but actually being able to be seen is a whole other issue. The woman at the front desk is rude and unhelpful. After sitting for two hours waiting for a doctor to see me I was informed that more than likely I wouldn’t be able to see the doctor. When I asked a question I was shut down. My insurance company called them also and got the same attitude. Don’t even bother wasting your time with these people