Nordstrom

This used to be one of my favorite Nordstrom locations, but for some reason, they’re doing away with the several of the high end designers? I don’t understand why Longchamp has assumed the position of other (and superior) designers. Oh, well. Maybe those designers would like their products to be less attainable. It sounds crazy from a business perspective, but when you’re willing to pay thousands of dollars for a handbag, maybe making it only available at a boutique provides more exclusivity… who knows? Most of the time I just like to visit and drool.
Above all, I love the employees the most. I’ve gone into this location looking like a hot mess and they still ask me if I have any questions or if I am looking for something specific. I have yet to be snubbed and I give them kudos for that. They are masters in the art of customer service, to be sure.

I came to Nordstrom since there was no school today looking for a better bra fitting and a bigger size range. Asked for a fit assistant and was quickly showed to a fitting room and asked her some questions. She brought her measuring tape but it wasn’t necessary after we grabbed 2 sizes in the same band. Most places only offer a cup size A and B in the 30 band with some outrageous padding like some tween girl had gotten her hands on pads and stuffed them inside. Here however they do offer 30 C-​F and maybe beyond. After I found my size the price was just 25% off the regular price. So I opted to look on the website. If your there ask for Nina, she’s great too.

Such a beautiful store within a beautiful Mall. Very friendly and helpful staff too. No hassle with returns either.

Very elegant, clean store with excellent professional service.
Majority of staff is really well trained and can offer a serious advice on clothing, material etc. The devil is in details and it kind of matters how your shopping bag is handed to you, how they greet you, how they can advice you on a size etc.
I really like the fact that you almost feel like with a personal shopper and the alterations are mostly free! :)
The best time to shop: Anniversary sale! Great deals and great service!

Shopping at Nordstrom is a treat, so I treat myself about once a year to a Nordstrom shopping experience. I needed new bras, always a dreadful experience for me.
I arrived in the lingerie department which was busy on a Sunday afternoon, it is their annual anniversary sale, where most of the bras are half price & best time of the year to purchase good bras. I waited a few minutes and finally was connected to Mandy the assistant manager in the department. She warmly greeted me and went to a fitting room to get sized, which only took a minute, she then asked me what type I wear, any particular brands and went to work. She came back in a few minutes with a variety of options. Tried on a few, she went out to the floor & picked out a few more. We had a few picked out in under ten minutes.
Quickly checked out, gave me her card if I had any questions, also if I got home tried them on and changed my mind they’re happy to return them. So far a week later I’m pleased with the service & recommend anyone looking for new lingerie to ask for Mandy at Nordstrom Kenwood.
I also highly recommend their personal shopping service, I needed a few dresses for a work event a few years ago, they picked a few dresses within hours and to top it off they were on sale.

We had an amazing experience today with our personal shopper Caroline! She was spot on in all of her selections. As always the customer service is great!

A very beautiful store. Every employee was helpful. Easy return process and store was remarkably clean!

I have been shopping at Nordie’s for years. I’m from the West Coast, and was always hoping they would build one in Cincy. After living abroad, we finally returned to Cincinnati and were so happy that we finally had a store here! Well, I was happy — my hubby, not so much: o) Their customer service has always been top-​notch. I will say, that over the years, this has declined somewhat, but I always love shopping there. I usually get a salesperson whose service is above average, but usually it is way beyond expected. I’ve had saleswomen at this store who have helped me shopped for just-​the-​right dress for weddings or vacations. I’ve stopped by for a quick baby gift, and the service was outstanding — helping me find just the right gift and gift-​wrapping it to boot! Also love their annual Anniversary Sale!

I was recently very disappointed in Nordstrom located in Cincinnati Ohio. While walking through the store a song was playing throughout the store that had several inappropriate 4 letter words that I did not want my children to hear. This to me is completely inappropriate and inexcusable Nordstrom. You need to more closely monitor your selections of songs played in your stores!

I came into Nordstrom with my heart set on buying a silver Michelle watch. They didn’t have the product in person. I started asking questions about the watch and the girl helping me didn’t know enough about the watch to answer. We asked her manager who was rude and didn’t seem interested in helping me. I ended up not trusting either or them and walking out with no watch :(

How can you not love Nordstrom? Excellent customer service, great return policy, and because of this, I am happy to pay a little more. They no longer carry the shoes I like to buy, but they were very helpful in ordering what I wanted. They’re very honest if they don’t have something that fits your needs as well. This is my favorite place to buy shoes, and since I have «picky» feet, I never have to worry about returns.

Shopping at Nordstrom is a good experience. I must say they have the largest selection of shoes of all department stores in the area. You will find some of the same items you will see elsewhere, but you will also find some unique items as well. Besides the shoes and unique items, the service is a highlight. I have never had an issue returning an item. And your sales associate will always walk around the counter to hand you your bag of items. The store is fairly large so I can’t say I have explored it all, but I should in the future. We are lucky to have this shopping option in Cincinnati.

I had another great experience at Nordstrom today. My sales associate was Jody who works in shoes. I was looking for a pair of shoes to match a dress and and subsequently would want a handbag and jewelry. After I found the perfect pair of shoes she accompanied me to handbags and jewelry. I found everything I needed. She gave advice and some of it was recommending things that were not the highest price and even steering me away from some items altogether that she thought would not work. I felt very comfortable with her and trusted her advice.

It’s Nordstrom, what more do I need to say. But, seriously it’s an awesome department store. The best brands, excellent service, you’re not going to find a better place.

I always come to Nordstrom when I’m at Kenwood mall. Whenever I come in I first check out the cosmetics department because Iike seeing all the perfumes and sampling some. I also like sample Saturday’s at Nordstrom at Kenwood and the Easton location. It gives you an idea of which perfume you might like to buy in the future. My current preference is Jimmy Choo.
Besides the perfume I always like seeing what clothes and shoes are in stock for the season. Although they are not in my price range it’s fun to check it out.

I had a pretty good experience, so I thought I’d share. First, the prices are higher than your typical mall department store. But I think that’s common knowledge going in.
I was in the market for a really nice shirt and tie as a break from my usual wardrobe. I happened to go at the right time. I found a Nordstrom brand shirt that was very stylish and well-​made on sale for about what you would pay for normal price at another store. I believe they called it the Anniversary Sale (so I’m guessing it doesn’t come around very often). They didn’t have my exact size out front, so the sales associate was very nice and looked around back for the right one and even sized me to make sure. She also gave assistance selecting a tie.
I finally found a tie I liked with a price tag of $ 80. However she assured me it was on a table that should be on sale for 25%. When the price rang up for only $ 15 I couldn’t believe it (and neither could she). There was no sign that it would be discounted so much. I’m not sure if they do that on purpose or just forgot. I just wish they had made it known because I almost didn’t even bother!
Overall I was pleasantly surprised and walked out with the perfect combo.

They have great customer service here. They were helpful, polite, patient, and answered tons of questions for me.
I would go back without a doubt.

I love Nordstrom’s products. As a young girl at heart, the skincare and the cosmetics lines are diverse, super fun-​tastic and amazing! I’ve bought gifts, personal skincare and cosmetics here. I have to say though, I don’t expect much customer service when I’m shopping for these items, but I’ve (surprisingly) experienced rude sales staff. I’m aware that people have bad days, but ignoring returning customers or giving an attitude is another ballpark entirely. I’m not a demanding or painstakingly ‘snobby’ shopper, but it irritates me when returning customers aren’t treated well!

Nordstrom is pricey but they have the best customer service of any department store, hands down.
The Nordstrom at Kenwood is smaller than most but what they lack in size they make up for with an attentive and friendly staff. I can’t speak for the men’s or children’s departments, but the other departments (especially shoes and lingerie) are always willing to go the extra mile to help you find the best product for you.
The Intimate Apparel department has the best selection of any of the other department stores in Kenwood. They carry up to a size J, and if you need something they dont have they eill definitely order it for you. This is the place to shop if you are well endowed in the chest area. The bras arent just the boring nude that you normally see in large suzes, they actually come in cute colors! The staff works with you to make sure the bras you are buying are the right size and are comfortable.

4 ½ stars.
I am a shopaholic. No doubt about it. Do they make Shopaholics anonymous? Tell me when the next meeting is, because I’m willing to change.
The Saks Fifth Avenue downtown is quite tiny compared to other Saks, therefore it never quite lived up to my expectations. However, it was my only place to buy Burberry bags and Jimmy Choos! Don’t try to sell to me that the Macy’s and Dillard’s in Kenwood had those before… oh no, they didn’t step up their game till they saw the big badass nordstrom reveal it’s fabulous head around the corner.
I have had great customer service there! For my birthday, I was looking to update the black purse part of my purse collection. (My Sergio Rossi is the newest one and it’s two years old :/​) My heart ws set on a classic vintage Chanel quilted bag. Being in Cincinnati, they didn’t have it in store, but not one, not two, but THREE salespeople tracked down the nearest Chanel in Mall of America for me! If that’s not fabulous customer service, I don’t know what is.
Alas, the purse was $ 3,295, which is way more than I was willing to spend considering I wanted the perfect outfit. I instead bought Marc Jacobs quilted bag on their site a few days later after seeing it in store that day.
I was really impressed by their dedication to finding that bag for me. I could have easily taken my business downtown to Saks, but they worked hard to find me that bag, and took me seriously too. It can be frustrating walking into the Coaches and Burberrys of the world when you’re 16 and convincing the salespeople you’re legit about buying something. The fact that they worked so hard to cater my needs convinced me that they will do the same for any age, race, gender, etc. which is something you don’t see a lot in high end stores; people tend to get snotty when they realize they work in expensive stores, and I see quite the opposite here.
I’ve also received fabulous service on the second floor whilst looking for the perfect pair of Paige Jeggings. The salesman (I can’t remember names, forgive me!), who was reminiscent of Randy from Say Yes to the Dress, was extremely helpful finding a flattering fit for a size 8 short legged asian with no booty;)
The only complaint staff was I have to acknowledge is the teen area. I’m not sure if they put the nonchalant people here because teens in general are not as in tuned to customer service as they are buying their clothes or what, but they seem despondent and apathetic compared to the employees in the rest of store. Also, the jewelry department gave that «you can’t afford THAT juicy couture bracelet!», but hey, no store’s gonna have perfect employees!
Overall, fabulous service. And this IS Nordstrom we’re talking about, so they carry the best quality clothing you can find.