H & M

Perfect for young adults. This store has trendy clothes and accessories. The quality of the clothing items are average. Some of the clothes are rather pricey. My son purchased a blazer for $ 60 that felt like sweatshirt material. He was happy with it. The line was really long but it moved fairly fast. This store seems to be a favorite so I am sure we will return. The knock knacks on the tables near the register actually had useful items.

Many of the store staff at the Kenwood location are rude. However, there is a good, affordable selection even for men.

This is a fairly priced, good clothing retailer. The clothes are fashionable and range from trendy to traditional; I can get summer shorts and a fashionable shirt as well as a suit and tie in the same place for prices cheaper than anywhere else in the mall. It’s a step below something like a Banana Republic, but it’s great for what it is.
Sometimes they don’t always have the size you need; I’m a 32 waist and I wear a small shirt, but I’ve encountered situations where I really like a shirt and all that’s on the rack is XS and XL, but that’s in every clothing store and not just this one. The men’s selection is more or less one fifth of the entire space. Most of it is women’s clothes, so I think they could do better about expanding their selection.
The staff are fine. Standard teenaged mall workers and young adults it seems. They pretty much just talk to each other unless you ask them for help. I’ve heard some good gossip while in changing rooms because of their conversations with one another.
Overall, good store but not perfect.

The clothes are great. They have some good sales, but the customer service is terrible. Not enough to make me never return, though.

I’m a huge fan of H&M. While I think the store in Florence, KY has a better selection, this location is much more sensible for me. Regardless, H&M always does a great job of staying on trend with styles and colors, and constantly replenishing their stock. You can’t beat the quality at this price. (While Forever 21 is right next door and slightly cheaper, the quality is exponentially better.) It is generally well-​organized, even during their major clearance sales.
The only thing that bothers me about this location in general is their staff. I worked in customer service (both retail and dining) for quite a few years, and it might just be the times changing, but the employees do not exude the attitude I was taught to have. While in the dressing room, the girls standing outside organizing clothing were having terribly inappropriate conversations. The gentleman that checked me out was horribly inhospitable. No greeting, said nothing while ringing me up, not even a «have a good day.» Just a thanks. The customer service will not deter me from shopping at H&M, as I love the store, but it sure doesn’t help them and won’t fly with many customers.

Yay, I was so glad when I realized there is a H&M in this mall. In Belgium, H&M has always been a place for me to get basics. T-​shirts, work trousers etc. A few years ago they started with a new collection in Belgium that didn’t pay a lot of attention to the basics anymore so that’s when I started buying more Esprit and Mexx.
Having arrived in Cincinnati though I realized there is only Macy’s downtown or posh boutiques in OTR to buy clothes… Result: still hadn’t bought anything after almost 4 months…
So… I ended up buying 14 pieces at H&M, mainly work stuff. I am very excited by my new clothes as they seem great — basic, with some original elements.
So cool to have a H&M, European style clothes in Cincinnati :)!
The staff was very friendly too and the fitting rooms ok. The only reason I don’t give 5 stars is the fact that there should be more fitting rooms. I spent twice 15 minutes waiting before I got in.

Fall/​Winter line is my favorite! I’ve bought a nice peacoat for under $ 60.00 on sale! I love the style and quality of clothing, however, H&M clothes fit differently. I always make sure to try on everything. I’m usually a size 4, but there are times I have to wear size 6 depending if it’s a button down blouse or sweater.
I’m so happy that they finally opened one at the Kenwood Mall.

I thank the good Lord for H&M. Why? Because this store (along with Express) has clothing that fits my body type. The racks were a little tight, but at least in order by size.
At this time of year there are lots of clearance racks full of tshirts and shorts, so strike while the iron is hot. I saw some $ 5 racks too.
Would have given this place 5 stars but the music blasting through the store was a little too much. Sorry for the old man rant. It makes me not want to stay in a store for long if I can’t hear myself think.
The fitting room staff were relaxed and quick. I had plenty of bars to hang my clothes on which was nice. The mirrors in the rooms were cool too. One was at a 45 degree angle from the larger full length which made viewing the side and back profile easy and quick.
The checkout cashier was very nice. He looked like he should have been working at Hot Topic due to the lip ring and dyed black hair and crazy fingernail polish. Can’t judge a book right?
I left the store with some great clothes and that post-​shopping euphoria that fades as soon as you get the credit card bill. Ha!

A fabulous store with a great staff. Things are always organized and the team is super helpful and positive. This store is right off of the food court in the mall next to Forever XXI so it sees a lot of traffic. That doesn’t stop them from keeping the store clean and things seem to be running seemlessly.
They have great clothes and accessories in there. I adore their sales and even their normal pricing is super fair for the quality product you get. If you haven’t been to an H&M, much less this one, you should definitely stop by. I love it.