BEST WESTERN Clermont

Super disappointed with this Best Western for a few reasons, I will start with the good things first. The rooms were clean, and that is always number one so that was good. The staff was friendly enough. The breakfast was typical fare that is served at most if not all Best Westerns, I’ve been to several as I am a rewards member and travel often. They’re updating an old motel with exterior doors and they can only do so much to dress it up before its true colors come out.
The issue for me was this stench of smoke that permeated out of the wood work, duct work and the linens. This is really a deal breaker for me and I will not return.

Very clean pet friendly motel and a very polite and helpful front desk staff. Nice grassy area to walk fido in and since there were no other dogs around I took my boy’s leash off and let him run and really stretch his legs, at least as much as a dachshund can stretch his legs! Poo bags and disposal can available too! The reason for only four stars is the breakfast was «OK» and I’m just not a big fan of motels. I prefer hotels.

Clean, relatively quiet, nice pool, and good continental breakfast with eggs, sausage, and the works.

Typical motel with poor service and a bad attitude. Go one exit up to the Fairfield inn and be treated like a valued guest. Had to bring in Best Western customer care to resolve an issue stemming from poor communication and even with corporate stepping in motel only refunded 50% on a night where the hotel was fully booked and could have possibly resold our room. Very bad taste in my mouth for the entire brand if it weren’t for the wonderful woman at customer care who made it up to me.

Kind of a small room, Nice big TV, nice fridge and microwave, Great comfy bed and very quiet nights sleep when we stayed, nice helpful staff, Fast wifi, clean room, like the thermostat for the A/​C. stayed 2 nights for $ 202

Our room was adequate in size and cleanliness. The reason for the one star is that my husband and I came home late one night to find our room door wide open. The layout of this hotel is such that the rooms are totally accessible to the street and we were terrified having to walk into our room not knowing what or who could be inside. Once we realized that all our belongings were inside and untouched, we went down to the lobby where the girl working seemed perplexed and generally unconcerned. The following day my husband spoke to the manager who had a nonchalant «well what do you want me to do about it» attitude. When my husband simply requested that he wanted the manager to tell him that he and his pregnant wife were safe in his hotel he just replied «I don’t know what you want me to say.» After the threat of an early checkout, the manager sent someone up to run a scan on the doorlock and determined that the maid was the only one to access the door that day. The manager then told us we would get half off which we were somewhat satisfied with being that we did not get any maid service for the remainder of our stay because we did not feel safe allowing her to come in. Turns out, the manager only felt that half of one day (less than 50 bucks) was adequate compensation for their incompetence and apathy in dealing with the situation. Maybe we watch too much Dateline or are paranoid about our safety being from New York City but I think making a customer feel safe is the bare minimum that these people should have done after this unfortunate incident. Evidently, that is not important to Best Western. Avoid this hotel.