Smashburger

(This review pertains specifically to the 2127 W Memorial location.)
Sorry, Smashburger. Ya blew it. While the food is quite tasty, the experience is completely marred by the stupefying incompetence of the employees. Don’t get me wrong; some of the employees there may do a swell job, and may even in fact do it at a competent level, but because of a few boneheaded boobs and their utter inability to carry out simple menial tasks, I will not be returning.
1) On one occasion I was given the wrong to-​go order (on an especially slow night) and had to drive all the way back. Nothing even bordering a sincere apology was given. It was more like a perfunctory, «Oh, sorry about that, man».
2) Then tonight, it took 20 minutes to prepare my to-​go order, and all the while customers who arrived later than me received their food. Finally, an employee asked, «Are you waiting on something?» apparently oblivious that I had been there the whole time. He handed me a to-​go bag that was just sitting on the counter for who knows how long, which was of course cold.
On top of that, the guy who took my order seemed completely put out simply by my presence, and exasperated at having to explain anything on the menu. So sorry you’re young and you work at a burger joint for peanuts, but in the words of Louis CK, that’s why we gave it to you.

I don’t understand the past reviews here, but I had a great experience! From food, customer service, clean/​atmosphere/​good music. The cashier, Kyle, was super friendly and helpful since this was my first time here. Burger was excellent– I had it the classic way and always enjoy a classic style burger. Great bread as well. Kyle offered me a few coupons for future visits. I will definitely be using these in the future. 2 thumbs up!!!

Made my first visit to the much-​hyped Smashburger yesterday and was a bit underwhelmed. The burger was big and good, just could have been a little more flavorful and a little less greasy. Fries were o.k. One thing of note, the customer service was wonderful, especially for a fast foodish type place. I wish I knew his name, but he went out of his way to help me thru the menu and was patient as I asked questions. Worth one star himself. I would return for sure as it was good, just not sure how it will fit into the regular rotation with so many other burger joints that are as good or better.

We ate here and it was fast and good! Will be back! Staff was friendly and very helpful.

The food is delicious and hot Staff are friendly and efficient. While dining in, I had a to-​go order. When it came out, the staff placed the food under their hot lamp and kept it warm. The dining area is fairly large for the number of patrons I’ve seen during many of my visits. I would recommend Smashburger over Red Robin because you get better quality food and you don’t have to tip.

Worst burgers in town. Zero flavor. The fries are the only reason I gave 2 stars. Even that being said I ordered the buffalo fries only to receive regular fries. But they were good none the less.

Fries are great as long as they drain them or cook them when the grease is hot, otherwise they are greasy. Burger is ok but its big… mehhhh

The only reason I gave this spot 2 stars instead of 1 was the food. They have good food, from the burger customization choices to the different kinds of fries you can get and everything in between. The service is lacking though. We’ve had very few good customer service experiences at both locations in OKC and now we typically go elsewhere to get a burger because of it. Customer service rules all, step your game up Smashburger.

Was okay, very crowded place. Shake was great. Burger was good, but not exceptional. I would go back. Salads looked interesting.

I have eaten at several different smash burgers. The food is consistently good. Much better than your average burger from chilis or bjs. This particular location has the friendliest staff I have encountered. Very impressed and I will definitely be back. Fried jalapeños are amazing!

Damn good burger. Juicy with a little crispness on the outside… like Steak & Shake, but three times the size on a nice egg bun. Smash Fries are outrageous with olive oil, rosemary, and garlic on top. Good prices too.

Crispy buffalo chicken sandwich!
Mushroom and swiss burger!
I do enjoy smashburger a lot! I was really surprised by the quality of the food they have and the prices are really good. The wait times for food is nice and short. The staff is always friendly. I would definitely recommend this place to someone looking for a good burger but doesnt want to deal with waiters, tipping, and slow meals!

I’ve been to a bunch of Smashburgers in San Diego and thought it was over hyped. The marketing company that works with that franchise does a super good job with social media marketing so maybe I was expecting more. *shrugs* I wasn’t really a fan until I moved here and I think it’s because the food is just cooked WAY better. Or maybe it’s because the beef is better in Oklahoma, I have no clue. In any case, the BF’s fam love this joint; especially the salads. They come in oblong futuristic bowls.
I think Smashburger is made for a certain type of person. A person who likes a gourmet burger that comes in a tight little package of taste. If you’re a fan of a big burger then this is not the place for you. If you’re expecting a big ol’ mess ala Nic’s Grill or Tucker’s onion burger, then this is NOT the place for you. Think Five Guys and In & Out rolled up into one. **UBER COOL FACT** Each Smashburger has a regional burger based on a cities famous flavors. The Oklahoma has fried pickles. The San Diego– Fresh avocado, cilantro, pepper jack, lettuce, tomato, onion, sour cream and chipotle mayo on a torta roll served with a wedge of lime. Los Angeles pan-​Asian sandwich and a Chai shake. Say what??? You get the picture.
My favorite thing on the menu are the Smash fries. Rosemary and EVOO coat these delicious shoe string style potato confections. Man! I prefer them over the sweet potato one’s hands down.
Like it, don’t like it. All a matter of preference friends. It’s at least worth a try.

The food was ok but nothing special or worth coming back for.

Very impressed. Fresh and good. Menu is more diverse than other places. Chicken or beef, salads, regular fries or sweet potato fries (sweet potato fries were very good), Haagen-​Das milkshakes. give this place a try — I’ll be back!
First visit but based on this experience I would take Smashburger over Five Guys.

I definitely did not get the hype of Smash Burger when they first opened. I have given them a chance though and been back a few times. I am a born and raised Okie; hard to turn down a burger.
The menu here offers something for everyone. They even have salads. You can customize your sandwich any way you like from the bun to the type of patty. They offer beef, chicken, veggie, and black bean.

I’ve given this place several tries now and I’m just not that impressed. We have so many better local burger joints with fresher ingredients and choices than Smashburger.
I have had their chicken and black bean patties, with numerous veggies/​sauces and combos but nothing was really ever that great. My husband has the beef and it’s always juicy but never prepared correctly. The sweet potato fries are the best thing going for them, but you really can’t mess those up!
This time out of the 4 people at our table only 1 received the correct items on their burger. It wasn’t the guy at the registers fault either, because you are able to see and review your order as he types it into the computer. And we noticed we weren’t the only ones missing items from our orders. Our table was right next to the kitchen window and several people were standing around asking for avocados. ranch, onions, fries.etc. It might have been an off night for the kitchen but all in all it was very disappointing.

Not one for chain establishments, but dang… We’ll be back.
My wife and I both got a small sized burger and split a side of fries.

Not impressed. Slow service, food was meh, & prices were expensive. Next time I will go to either Red Robin across the street or S&B Burger Joint on May.

We decided to try this place the other week. Saturday afternoon. It was busy. They have a similar setup as Texadelphia as far as routing people down a long hall on one side. They have menus you can pick up and peruse as you wait behind the masses.
The older people in line were having some difficulty with the menu. It can be a bit confusing. Too many choices is not necessarily always a good thing.
It’s not just burgers on the menu, but chicken sandwhiches too and some other bits. We figured, might as well try what they are named for. So two burgers, one order of herbed fries, iced tea and a vanilla shake… about $ 19. Yea… ouch.
Honestly, it’s a hamburger. There is only so much you can do beyond buying good beef to begin with. Same thing with the chicken sandwiches. It wasn’t an awful burger, but honestly, for the money you can do better elsewhere.
The «herbed» fries, mehhh… again, only so much you can do to a french fry.
The haagen daz milkshake was tasty however, so thumbs up on that menu item.
You get a number for your table when you order. They bring it to you when it is ready. There is a line on the credit card receipt for a tip, which sort of seems like leaving a tip at McDonalds or such. Nobody does it. I would just as soon wait at the counter until the order is up at places like this. But it’s not big enough inside to do that without major traffic jams.
The interior had no real wow factor. Some limited outdoor seating was available if you want to roast in the sun or have your stuff blown off the table with Oklahoma winds.
A better burger can be had at any number of places including BJs just down the road. And they have a much better and more interesting interior design there as well.
So was there any real reason for us to say «wow, let’s come back to Smashburger again in the future»…mmmm…no. Are value concious teens going to love hanging out there? Probably not at those prices.
If I were a betting man, I would say this current business model they have is not going to do well beyond the initial «let’s try that new place» crowd.