Best Buy

«Disappointed» doesn’t even begin to cover it. If I could give Best Buy zero stars, I would — especially this location. I have never been this unhappy and angry with a company. They messed up and did not deliver our fridge even though we purchased in full a month in advance. Then the earliest time they said they could reschedule our delivery would be four days later. When I refused to accept that because we were moving and would have to throw all of our food away and I cannot take off work to be at the beckon call for someone who screwed up in the first place, all I got was «Well, that’s all we can do.» No offer of compensation. No acceptance of responsibility. I called for three days trying to talk to someone who cared, and the reaction I got when I finally said I would like a refund was «Okie dokie, that’s fine.» That same person even hung up on me. Only after I had received my full refund did I even get to speak to a manager to express my frustration. Then I also had to go back to get my refund processed AGAIN because it did not go through the first time. Had any concession been made along the way, I would have been willing to understand, but all I got was bad attitude and snark. I am upset. No one should be treated like I was treated at Best Buy. I will never shop there again. I took my full refund and went to Lowe’s; they were much nicer, I saved $ 100, and they were able to get the fridge to me the very next day. Good riddance, Best Buy!

Worst best buy experience ever! went to look at some home theater speakers. Sales associates completely stuck up un-​helpful. All questions asked were addressed with very brief short answers ending with the sales associate walking away, without asking if there was anything else?

Bought a laptop here the other day. First guy allowed me to browse for a good 10 minutes before asking if I needed anything. I didn’t make any gesture or eye contact or look confused. He just asked if I needed help. That was good. One of the computers that I wanted to check out though wasn’t working. When I asked the guy just kinda shrugged. I switched the plug with a computer next to it and it booted up fine… it was just unplugged.
Then I noticed, the computer next to it was virtually identical. I feel like they waste alot of space here on displaying multiple items that appear identical on paper. They need more meat in their description to help customers make decisions. When I had questions the guy didn’t really have a clue. He just read the same little price card that I had just read. It seems they just want you to buy a laptop based on brand loyalty or asthetics. They also don’t have many (they had one) high end gaming rigs or the Dell XPS series.
It is nice that they have working computers that you can mess around with to your heart’s content with or without a salesman over your shoulder. I was stuck between 2 models I had looked at online and ended up not wanting either of them once I actually put my hands on them.

I was in the store for 20 minutes before anyone said anything to me and when they did it was because I initiated the conversation. When I told the gentleman at the door I was not pleased with my service he didn’t seem to care. I do not plan to return to this location.

Great selections. I’ve purchased DVDs, ear bugs, PC towers, smartphone cases, and PS3 games for my children. They always have plenty of selections. Staff are generally friendly and most are smart when it comes to tech items in their department. Parking is plenty during any hours because of the huge parking lot it shares with the strip mall.

The communication regarding delivery between the store, third party delivery team and customer was a big fat FAILURE. When I ordered the dryer online, it stated I would be given a 2 hour window the day before delivery. I was called at 7:00 pm and given a FOUR HOUR window instead that was not a morning or afternoon but 11 – 3, right smack in the middle of the day. Because I commute to work, I had to ask for the majority of the day off with no advance warning. I was also told by Best Buy’s rep that because they have to use a third party delivery service for this store, they had no control over the change from a 2 hour window to 4 hours and he blamed it on the website not being updated. The day of delivery I received a call at 8:45 AM from the delivery driver saying they were 15 minutes away! They were TWO HOURS EARLY. I had to have a neighbor let them in. I scheduled removal of my old dryer at the time of delivery. I made it very clear when I ordered and also to the Best Buy rep that called the night before delivery that I was in an upstairs condo. They did not use a dolly and proceeded to drag the old dryer down my carpeted stairs. They then tracked mud up my stairs because they refused to use the sidewalk since it was a longer route then dragging my new dryer up a muddy hill from the street. The dryer hose that was installed did not fit properly, so my dryer sticks out of the closet and the door won’t close. My dryer works great but I am very disappointed in the service and delivery and will never recommend Best Buy.

So I decided to go into this particular Best Buy because it’s in close proximity to where I reside in the city. They were a big help when I was trying to decide which iPad to purchase and therefore I figured they’d be helpful to me in deciding which Samsung phone I should choose, since I’ve decided I’m done with IPhones. I waited about twenty minutes for someone to even say hello. Nothing. So I left. Without a phone and a negative taste in my mouth.

I have had multiple experiences at this Best Buy. The Geek Squad is a complete joke unless it has been changed recently. What really torqued me off is when I took my computer in because it would randomly shut itself off several times before they really found out the problem. They wanted to delete my hard drive and reinstall the OS which I had already done but they did it anyway and charged me for it and it didn’t fix the problem. Because I had to bring it back in and then they told me it was a fried chip in the motherboard. I asked for a refund on the re-​install of the Operating System but they refused because they said they were charging me because of the labor involved to do it.
Someone should never charge someone for a service that had already been performed especially if it does not fix anything. Most frustrating experience ever!

Disappointed is probably not the right word. I do realize we live in an electronic age and media like CDs are going by the wayside. However, I don’t want to look for a CD and have a refrigerator in my face. Maybe BB is trying to reinvent themselves, but it seems pathetic. There are plenty of places I would go before BB for appliances.
On a service note, it appears to be nonexistent here. I can’t remember the last time someone spoke to me here, other than the nonessential «greeter». Oh well.

I’ve only had good experiences when coming to this particular best buy. I love that they have a Magnolia section. I’m an audiophile so it’s nice when I can actually talk to an employee who knows what they’re talking about and what they’re selling AND can properly demonstrate it. I will say though, outside of Magnolia, the service from the other employees is seriously lacking. They don’t even notice you are there, and if they do, they try to act busy. Absolutely no fire in them to sell anything or help anyone. SO I guess if you like to be left alone, this is the perfect one to go to, hah!

Only two power supplies on the shelf. Stood in line for 15 minutes. There was only two people in front of me. I counted no less than 8 employees walking around doing nothing. The only positive thing I could say is at least the cashier apologized I had to wait so long.

On a recent purchase of a washer and dryer from Best Buy, my delivery was set for a Tuesday. I was to be called on that Monday eve to set up a two hour window for delivery. I was never called Monday, nor was I called Tuesday. Emails and messages using the Best Buy customer service link on their website were never replied too. Finally I took time off of work and went to the store. They didn’t know what had happened to my delivery, but promised to get back to me with resolution.
I was left hanging for 3 more days. I reached out numerous times and none of my messages were returned. Let me restate that. I reached out to several different Best Buy personnel, managers and even the companies Vice President of Customer Relations… I never got emails back from one of them!
I was finally called on Thursday night and told that my washer and dryer were delivered to the wrong address, but not to worry, they would have the delivery personnel call me that evening to work out an acceptable 2 hour delivery window. No call came that evening. I did get a call the next morning at 9:10 while I was at work from the delivery guy. He said «We are 15 minutes from your house». So much for the 2 hour window.
Friday morning my washer and dryer were finally delivered. I continued to reach out to Best Buy corporate and complain. I was finally sent an email from one of the Best Buy web customer retention guys (wow, imagine how busy he is?), he basically said, sorry for the screw up. We hope not to make that mistake again.
It’s no wonder Best Buy as a company is in such serious trouble (sales down 35% this year alone), when they have such poor customer service and such a cavalier attitude about the issues there (once loyal) customers have.
Should change their name to Best Bye Bye!

Just had a great experience with their customer service desk. Returned a high dollar computer mouse that went bad with no problems whatsoever. He swapped it out, I was in and out in 5 minutes. For those reading, I did return this with the packaging and materials in excellent condition and everyone should keep theirs too until you are sure you won’t be returning your item. — — - So thumbs up to the gentlemen who wears eye glasses and worked the CS desk @ 15:21 on 4-​15-​2014. — — –

Went to this location to spend some big money. I wanted two Xbox one’s, extra controllers, two games a piece, full warranties and chargers. First I spent 10 minutes looking for someone in the video gaming section because the consoles arent kept on the floor. went to the front dude that tackles theives (im guessing) he told me where the chick was. waited 10 minutes for here to tell another customer they didnt have what he was looking for. she goes to get a ladder to get my stuff and they dont have any controllers in stock. no prob, she says, we can pay for it now, you can pick it up at the best buy in moore (where I live). she doesnt know how to work the computer, has to call a manager. turns out cant pay in advance but they have the items in stock they can be shipped to me, she says. 10 minutes later, no im wrong they cant be shipped. Finally I say, ok im just going to go to my store then and I spent an hour in this store and walked out with nothing. Very traumatizing.

Good Lord does this store live up to the «Worst Buy» moniker. I’ve always disliked Best Buy anyway but this particular store takes customer service to a whole new low. The customer service desk was staffed by three people with one refusing to help anyone. She just stood back there with her thumb in her ear (that’s a metaphor, people). The queue for the customer service desk was delineated by the Disneyland ropes, only it wasn’t. I got in line and people just lined up wherever they felt. Then, when I finally got to the counter (20 minutes later no thanks to Miss Standing Around), I told another girl I wanted to return the gift item I had. I even told her I had no receipt because it was a gift and the first thing she asked me was, «do you have the receipt?» Then she made me go through all kinds of mental calisthenics because she just HAD to have that receipt and couldn’t do even a store credit return without a receipt. I told her the item was a gift and that I’d gotten no receipt! Then I said, «I didn’t pay for this, I don’t want it, I have no problem walking out of there and leaving it.» I left the counter, and went to get the manager. He assured me he could do the return, but then he left me with a trainee who had no clue what he was doing either. So instead of taking five minutes, this trip took 40 minutes! I now have a gift card and no real desire to use it.

Geek Squad guys are great.