Hawaii Spa & Nails

This place was a NIGHTMARE. My friend and I went just to try somewhere new and we definitely learned our lesson. First it was dirty. The floor looked like it hadn’t been mopped in a year. My friend and I both requested pedicures and gel manicures. I asked to see the OPI gel colors 3 times and was told all three times that they only had 10 OPI colors. Even though I could see and counted 52 bottles of OPI gel polish on their wall. They had someone doing each pedicure and I had someone else simultaneously working on my hands. I had to ask the girl working on my hands to stop because she cut my cuticles so short my fingers were bleeding. Then she kept trying to run the file over my fingers, two of which were actively bleeding. I finally had to raise my voice and pull my hands away to get her to stop. I said right then that the manicure was over. Meanwhile, my friend was looking at colors and requested OPI Bubble Bath, a color that we were told they did not have, again even though we could see it in front of us on the wall. Suddenly they couldn’t understand English well when we both asked about the colors on the walls. The guy that was going to do her hands got up and said he didn’t have time to wait on her to pick a color and walked away to go sit at a station on his cell phone. She cancelled her manicure right then. My friend had an issue with the girl doing her toes, she kept cutting vertically down the side and made them bleed because she cut into skin. When I went to pay I complained and showed the man that my fingers were still bleeding. He tossed a band aid at me and said «so sorry». I explained, very calm and polite, that I did not think I should have to pay for half of a manicure that resulted in bleeding. He handed me another band aid and just stared at me. I paid but made it clear I would not be back. My friend paid as well and he tried to charge her for the manicure that she never got. I ended up with an infection in one of my fingers. It was red, swollen and puss filled for a week. I also want to note that the girl that butchered my hands dropped her tools twice on the dirty floor, picked them up and went back to work without cleaning them. Then both of the girls doing our feet washed all of the supplies in the dirty water that our feet were still sitting in and put them back in their cases.
This place should be shut down. It is not clean or sanitary and they are incredibly rude and a danger to health based on dropping tools on a dirty floor, washing them in dirty water and then getting blood everywhere when they cut you so bad. I cannot stress enough, do not go here. Head down the road about a mile to Polished, which is off the charts fantastic.
I would have given zero stars if that was optional.

I have been coming for years! It’s has always been nothing but a wonderful experience! They are friendly and if you need to be out in a certain amount of time they make it happen. Not to mention the insane amount of shellac colors to choose from! Love this salon! Would highly recommend.

Today was my first visit to this salon. I had no appointment. I was immediately greeted and seated for a pedicure. They were extremely busy, but customer service did not suffer from what I could see. Everyone was very kind. The young lady that did my pedicure was awesome. I would have to say this was one of the best pedicures I’ve ever received. I chose a deluxe spa pedicure. OMG. It was amazing. Scrub, menthol mask, paraffin wax, massage. $ 35. Worth every penny. I was also impressed with the steps they take to keep the stations and tools sanitized. Definitely returning to this salon.

My husband and I go in here because I need a pedicure, I tell them we only have 45 mns. They say ok. It clearly takes me longer because I have to get polish. They start him first leaving me sitting for 20 mns, now I have no time for a pedicure and if I pay to have them polish them, I’m still in need of a pedicure. Common sense people. Start the one that takes longer first when people are together or let us know you cannot accommodate us in the time we told you. Spent 45 mns here and left with no pedicure. TERRIBLE!!!

Not a fan. The lady did a great job, however, I feel like I was overchatged. $ 30 for a shellac manicure? I’ve never paid over $ 25 for one, and usually only pay $ 20. I went to the front, asked her to break a $ 20 bill, and she gave me back $ 15. I started giving her another $ 5 before I realized it, so I didn’t give her the extra one (I should’ve asked for the other $ 5 since I didn’t tell her what to keep). This was already rude, I felt ripped off, and as I was leaving, she said, «maam, I broke that $ 20 for you»…I looked at her, counted my $ 15 I had and said, «yeah, I know». REALLY?! you overcharge me, then take my money without asking, then ask for MORE?! No thanks… I’ll not be back in. $ 35 for a basic shellac manicure my butt!

Excellent service, competitive prices, have been coming here for years. The deluxe pedicure is my favorite. Everyone does a wonderful job.

Came here this week end for a manicure. I really need it. I was lucky they took me in quick even though they were busy. It’s one of the best manicure I’ve ever had. The lady did take her time to work on my nails. She made me feel relaxed and really did a great job. My nails look beautiful!!!

Longest lasting mani/​pedi I have had. Very pleasant experience. I would highly recommend the deluxe. Very experienced manicurists. I would recommend making an appointment, they stay very busy…

One of the best mani/​pedi experiences I’ve ever had. I’m from out of town & here for a friend’s wedding. I thought this was just another nail place in a strip mall that would be decent enough to get me through. What a surprise — Lee was amazing! It says a lot to me when a salon goes the extra mile & doesn’t just slap the goods on you & gets you out the door — Lee actually took the time to make me feel relaxed and did a great job on my nails. I got the ‘basic’ spa pedicure & if you’re going for the experience on top of just the color application, Lee’s going the extra mile to really massage my feet & hands was the icing on the cake. If I lived here this would be a regular stop!

Not a fancy place but very friendly and I got a great pedicure! A regular pedi is $ 25 and includes hot towels, that is extra at many places. I was very pleased and will go back!

If you are looking for a really good mani and pedi this is the place. Ask for Cindy, she is awesome. :)

I can only guess one of the owners son’s was filling in on that day b/​c they were short handed b/​c he was young and clearly didn’t know what he was doing! He scratched my ankle really badly with the bracelet he was wearing! I will never be back.

Super torn on what to rate, because they excelled hard at some rungs and failed at others. I had a walk in Saturday, and got a basic manicure and pedicure. Short wait. Decent but not large selection of polishes.
So, the massage chairs are pretty awesome. They have multiple settings, and I somehow managed to set mine for a nice long massage that actually worked through my muscles and untightened some knots. No real foot massage as such, but decent scrubbing, good cuticle action.
For the hands, they did a hand massage, a small arm massage, and a paraffin wax. While waiting for the wax to dry, there was a short neck massage. The manicure itself was a total, total failure. The coats were super uneven. The second coat of color fell short of the tip on most nails, and on several nails, didn’t even come close to the side of the nail. The top coat was just as bad, not hitting the tips or the full sides. On day two, there was already noticeable chipping on some tips. Everytime I glance at my nails, especially in sunlight, I start thinking that I need to rescue them somehow. I’m going to probably going to just have to remove it if I want my nails to look nice for work on Tuesday, though.
The pedicure has some of the same issues, but it looks fine from the distance most people will see my feet.
Pedicure and manicure together cost $ 38.

Poor customer service. Only go there if you want to be put on the back burner for their other customers who they deem are a priority over you even though you walk in the door FIRST!

Only go here if you want to be constantly bombarded with questions for upgrades. Took my six year old daughter today to get a kid pedicure she received as a gift and was asked 5 different times to pay for extra treatments. They finally just asked my daughter if she thought the towels were to hot. She said no and the tech performed a hot towel treatment based on what my daughter said. They then charged me $ 10 for it. Too many other places in the city to go to. I will not be back. DO NOT GO HERE UNLESS YOU ENJOY SAYING NO REPEATEDLY.

Went here for a full set. Just as a walk-​in client. The salon was pretty clean. Cleaner than most. I love my nails. The lady took her time and they turned out great. I would make an appointment so you don’t have to wait. Other than that I have nothing else to comment on. I would definitely recommend it!