Gold’s Gym

It’s definitely nicer than some of the other gyms in the immediate area. The staff are always friendly and it’s usually very clean. I use the gym in the morning and the crew is always working hard to keep it clean… including the locker rooms.
Golds gym has a reputation as the best gym chain in the country for hardcore body builders and fitness enthusiasts. However, this location is missing some pretty basic equipment which is pretty normal in the gym world. First, there is no seated row machine or station. There is a basic cable station where you can improvise and do seated cable rows but it’s not the same. Also, there is no two-​sided cable rack with the push-​down station and cable fly station. Thus, no seated rows or cable flys.
Finally, there is always at least 4 – 5 treadmills which are broken. Luckily, I go in the morning with hardly anyone there but it must be really frustrating for the busy afternoon crowd. I’m not sure why, but I’ve never been at a gym where they kept the machines fixed. Golds expects 100% of my money every two weeks so I expect 100% of the equipment to work properly.
Which brings up the final gripe: Gold’s does bi-​weekly billing. This may sound the same as «monthly» when they are selling you the membership. But remember that there are 26 bi-​monthly billing periods in the year (not 24); thus, they get you for an extra month… every year.
Anyway, I still like Golds and will continue to go there. Once they decide to equip it properly and keep the machines fixed, I’ll upgrade my review.

When this location was the Gold’s Gym Express it was 4 stars. Since changing to a Gold’s Gym the quality of customer care plummeted & the price sky rocketed! Done with Gold’s for good.

— wi-​fi is not working 90% of the time
— no local news channel, if the sport is on the night before, all the tv will be on ESPN, but they will tell you «we can’t change the channel on tv»

I’m updating my review to a four star for this Gold Gym location.
Since I have been a member I have seen it improve 10 fold.
It’s a small location, but they have made the most of it. Recently they added childcare, health/​merchandizing area to purchase items.
There is also a Yoga, aerobics, and cardio area. They have improved their offices, so there isn’t several people standing behind the main counter.
I see more people working the floors and I like this because I see people using the equipment in some most unusual ways at times. I know I could make some really great viral videos for YouTube, but I best not.
On to the show…

The gym was always clean and orderly however, the staff is incompetent. They serve no purpose other than swiping your card. Not once could they help me with my never ending billing issues. Everything that could have gone wrong with billing, I experienced it. If i paid cash in advance I was still drafted. When I upgraded and later cancelled my membership billing was still incorrect. When calling from out of state about the fact I had cancelled and was still being billed the manager discussed with his employee my account and the fact she didn’t want to speak with me about it. I could hear everything they were saying. They don’t even have the common respect to use the HOLD button. When you call customer support be prepared to wait but most likely get the help you need that the branch manager can not provide.

My wife and I Have been a gym members since the place opened. go off and on. I have the gold membership and my wife has the regular. We asked about switching our memberships because she wanted to tan and I am a redhead and don’t tan. We called them and asked if we could do that and they said no. Asking why they gave us some bull crap excuse about the computer and if I wanted to downgrade it would be a $ 29 fee. So I walked to the manager and he told us a completely different story. Said It was his decision to do it and he was not going to. Gave us no reason, just playing God with his authority I guess. So I said isn’t it worth my business to weave the fee? and he didn’t care. So to Golds Gym. Your company is loosing customers because your manager is an Asshole! The gym has everything you need there but good customer service!

I switched from another gym that was way cross town. This gold gym is smaller than the one on the expressway. I used to get anxiety attacks bc it was always packed. This location I can work out on all the machines that I want to without long waits. Shoot I’m trying to get summertime fine!

Come in the early morning or late night.

I love it here. Just the right equipment, and a perfect location for me.