PetSmart

I recently had my second BAD experience with the grooming salon. This first time i went in i took my 38 pound 3 year old schnauzer to get groomed and taken care of. On the phone making the appointment i was quoted $ 32 for the groom. When i arrived with his rabies information they noticed that the paperwork had labeled him as a Giant Schnauzer. ANYONE who knows giant schnauzers knows that they are well over 90 pounds, and that this is clearly a mistake as my Dog is only 38 pounds. (most of it is probably even hair). They argued me for 15 minutes and even had to bring out the manager to «assess» whether or not they were going to charge me for grooming a Giant Schauzer. It was so ridiculous and unprofessional. Not to mention showed me how truly uneducated some of the workers are in dog breeds to not be able to recognize that he was not a giant schnauzer. Unbelievable.
My second experience was over what was supposed to be a simple nail trim. I called ahead and spoke to Devyn and explained that my lab is 4 years old very sweet, but very nervous when it comes to getting her nails done — not to mention she had never been to this salon before as we had just moved. So she would likely need a bit of extra time, and potentially two people. Devyn said «ok thats fine» and i was able to come in whenever I wanted. When I got there Devyn was the one to check us in, barely welcomed us, and answered multiple phone calls while I was trying to discuss my dogs care. She simply could have told the other clients that she is with a customer would they mind holding for a moment. (Bandifeld is so polite and wonderful at this !!! I never feel interrupted when the phone is ringing). When she finally returned to listening to me, she barely acknowledged anything that i had to say and took my dog back. I told her again she was very sweet, but nervous, and does best with two people — not on the table. The second she took her back, she shoved her up onto a table, very roughly strapped her head into the leashes and tried to go it alone. As i stood and watched I could hear Devyn telling her to «stop it! and NO!» in an unkind voice. It was easy to see that she had absolutely zero patience with her, and was not kind AT ALL. By the time my poor sweet dog was let off the table — another employee came and suggested Devyn stop — THANK GOODNESS — my poor lab was panting, drooling, heart beating a million miles an hour and was absolutely a wreck. Not to mention Devyn brought her out rudely gave me her leash and said «I cut three». I all of my dogs four years of life and numerous numerous nail trimmings i have never ever once had some one not be able to handle her. A little kindness goes a long way. Devyn showed ZERO.
I will never bring my dogs back to this grooming salon again.
I love them far too much for them to be treated so poorly, and for some one to have so little patience and kindness with them.
If I could give zero stars I would.

We dropped off our 2 dogs at 1130 and were told they would be ready at 3. 330 comes around and still no call. We go down there and come to find out one of our dogs groomers had left without completing our dog. So they call her back in to finish. They were very unorganized and didn’t know what was going on. So we finally get our dog at 420 or so only to later see how horrible of a job they did. Please do not take your dogs here. They did a horrible job, were very unorganized and kept our dogs for 5 hours. Based on how much they drank and how badly they had to go to the bathroom my guess is they didn’t let either happen. 5 hours is far to long considering they weren’t even busy. I will stick to privately owned groomers from now on.

Customer service is so bad I’m still in shock as to how this place is still in business.
Very rude, and they talk to you as if you’re stupid or abuse your pet.
What bothered me the most is the pet adoptions, the woman made a little girl cry because she said «I don’t care what puppy it is I just want a puppy.»
Clearly this child was saying that she loved all the dogs there so she’d take any of them, but the woman running the adoption was SO rude and told her she wouldn’t give her any of «her» dogs simply because she didn’t like her attitude.
On top of that, the mother had just finished telling me that they their dog had just recently passed away.
The manager just looked at her and said there was nothing he could do.
Absolutely unacceptable.

Could have given their grooming salon a 5, but my dog often gets a severe ear infection after being groomed. They should pay close attention to prevent it. But then they do make an excellent job in my dog.

Things have certainly changed… since the day I adopted my dogs I have taken them here, but the customer service has certainly dropped off. I tried to make an appointment for my dogs and was told there were not any available, I looked at the online application for appointments and surprisingly was able to book them, when I arrived 10 minutes early for my appointment I was told that my groomer was not there and I needed to wait 10 minutes… so I waited… and waited… 20 minutes later still no groomer so I left… then I get the call that I did not show up for my appointment. RIDICULOUS!!! the Manager was absolutely no help. I absolutely do not recommend this place to anyone. I am not saying PetSmart as a whole just this particular one.

This place is great. They are knowledgeable and friendly. I have been going there for a while to get my dog supplies and not once have they not been able to answer all my questions. Always get greeted at the entrance and asked if I need any help or have any questions. Great pet store

They have the same supplies as every other petsmart. You might want to go elsewhere if you don’t want your time to be wasted. I’ve been here about 5 times and I always have to wait at the register cause they take forever. Petsmart… please train your employees how to use the register.

I recently adopted two husky pups, in addition to 4 other dogs. I realized I never Unilocal’ed this place. Perks to their Wellness Insurance plans, but I wouldn’t recommend doing an incurring pet insurance after my pups are well over 12 months old. My other dogs are extremely healthy, and by doing this, I will save money. However, for puppies, there are just too much to spend on them. I’d rather have the insurance plan than paying out of pocket.
The down side:
About a 1.5 years ago, I adopted a German Shepherd, she was approx. 3 months old, back then. After getting all her 3^rd set of shots, I decided to take her to obedience training class, at 8 months old. I paid about $ 130 something for a week’s worth of training, for an hour long session. The trainers change everyday, so I never got to know these pet trainers well, and they all teach my German Shepherd slightly different each time. One of the things I noticed was, the pet trainers neglected my dog and I, and always gone off to teach other dogs who were «learning faster» than my German Shep. Towards the end of the week, I was talking to the PetSmart manager how I was unsatisfied with the puppy training sessions. He told me, «Well, your dog seemed to picked up the basics. Therefore, I cannot give you a refund». I ended up, having to train my German Shepherd with a friend of mine.
Another thing is that their in-​store coupons are not ideal. I’ve been buying all my dog & fish food, dog toys, treats, and accessories off of Amazon, because it’s a lot cheaper than what they have in-​store. This includes sales, coupons, and sometimes clearance items.
Last thing, in the past, the PetSmart sales associates have never been honest with me. I used to own some fish and hamsters. They gave me the wrong advice to which food I should buy & how to take care of them. They ended up dieing.

Went for the first time to use groomer. First when we set the appointment we explained about our dogs documents being from Honduras. Also that he had a surgery a month prior. All set. We arrive with the documents and then it takes an hour to get it sorted out so they would groom our dog. and that was with an appointment. We point out the area of the surgery and finally finish after an hour. Then we get home and and hour and a half later they call and say they see a spot near the surgery area and can’t continue the grooming. I ask them to please cut his hair and don’t do around that area,…NO they can’t. So we go to pick him up he is total stressed out after being there so long and nothing done. What a mess. The manager of the grooming area was so rude at check in we almost didn’t leave him… I should have taken that as a sign of how petsmart runs their grooming area and just canceled. I have always used petsmart for shopping for my dogs things… I can’t believe a big company like that and their personnel is so unprofessional and that was the manager. The company should really look into this petsmart. I have never had any problems with any of the other stores but this one stay away from!!!

Who doesn’t love petsmart?!
Cheap prices ALWAYS. Whenever I come here I always find something on sale or clearance and I love it! Petco tends to be too pricey for me so I always find my way to Petsmart. The other day I came in here and I got a traveler carry Martha Stewart bag for $ 29! original price is $ 50! at Petco those bags run for A LOT.
The cashier lady was very sweet. You can tell she REALLY loves animals. Giving out treats to all the dogs and pups she saw.
Petsmart is probably my go to pet store when I’m in need of stuff for my little pup.

Called in to see if some dog food was available. Asked the lady to see if she could look up some dog food by the item number I pulled up online. She said Ok then as I started reading the number. Customer service responded:
«Sir, I wouldn’t know what product that is going by the item number as we have thousands of items at this store»
Young lady, If you hate your job so much just quit.
Sincerely,
Everyone

The WORST pet grooming! Let’s just say I never got a chance to bring my pet in for grooming because the customer service over the phone was so HORRIBLE!!!
Here’s the skinny:
I called to get a price quote of their grooming services. The girl says I am not at liberty to give you a price for grooming. You have to bring your dog so we judge if he’s going to need 1 or 2 people and the prices will be given at that time. Wth!!! That doesn’t make sense! She said well I’m in training and that’s what they told me to say!!! I requested to speak with someone else. She put another person on the phone! This girl says we don’t tell customers our prices over the phone. You have to bring your dog into the store first and we’ll tell you a price! I could hear laughing and talking in the background! I told the girl this does not make sense and I will put this craziness on Unilocal. She responds with, «I don’t use the computer, so I don’t what Unilocal is.» OMG!!! This must be a candid camera call!!! I asked her name – she says «oh I don’t give my name to customers.» Wow!!! I will be following up with management to let them know they’re deteriorating their business by leaving it to a bunch of kids.

Really helpful staff! Good selection. I use the vet next door so it’s really convenient.

Went in while on vacation to look for replacement clips for our x-​pen. The rude older lady whom I asked snapped that whatever they had was on the floor and walked the other way! Thanks for the help grumpy. You may want to find a job outside of customer service
*tip* The home depot across the street is filled with helpful people that got me exactly what I needed.

They’re always out of Simply Nourish lamb and potato large breed! And one time there was larvae in a SEALED bag we bought and all over the shelves! YUCK

I took my puppy for his first grooming session, and the groomer recommended a puppy package where they do simple grooming since it’s all new for the puppy and he can get scared from everything going on. When I picked my dog up, the groomer told me that my dog didn’t do well during the grooming session and asked if my dog has been to obedience class (which he has). The groomer then proceeded to tell me that my pup needed more training (apparently he couldn’t sit still and let them do their job) and then she overhead paged their trainer in the store who later asked me «so what’s the problem?» I already told the groomer i’d ask for tips/​advice from my dog’s trainer. My puppy was only 4 months at the time so of course he was cared and all jumpy. It was all brand new to him. I felt a little embarrassed and judged by the groomer and because of that, I choose to take my dog elsewhere.

We’ve always gone to this Petsmart for our Rex’ but the last two visits has been exceptional. Mica did a fantasticl job grooming Rex. Thank you!

I took my dog for grooming here 4 – 5 times and I’ve always had unfriendly customer service. The ladies at the desk are extremely curt and seem so unhappy. I could see why my dog hates going there. Not only that, my dog has to wait there 4 – 5 hours just to get a cut. I understand that there are a lot of dogs who need to be attended to but 5 hours is just too long. They keep dogs locked up in a cage during those long hours of wait time and my dog comes back extremely stressed and now he’s terrified of going into PetSmart. We’re going to have to look for another grooming shop.
However, apart from the grooming service, I do like the shop. I’ve accidentally bought the wrong dog food (it was for big dogs and my dog is small) and realized it after I opened it. So I took it to PetSmart to ask whether it’s exchangeable even though it’s opened. I felt really bad because not only was it opened, I even lost the receipt. However the lady at the cashier said «no problem! just grab the one you need and I’ll make the exchange for you.» She was so friendly and understanding.

I’ve had my two mini-​poodles groomed at this location twice. I’m happy to report, that I’m very satisfied with how the dogs look when they’re done. The reason for 4 stars and not 5 in my opinion the price to value ratio is bit too high.
I recommend you make an appointment, same day requests are the exception and not the rule. So plan on making the appt. a week out.
The grooming time is typically 4 – 6 hours for two small dogs.
I don’t shop in the store for other items or services, so please don’t read this review as a blanket endorsement.
There are groomers closer to me, but they are always booked weeks out and most don’t offer a flea-​bath or nail grind.

3.5 stars. I really do like going here because of the convenience, but I sometimes dread going here because their trainers usually come and try to get me to enroll myself and my dog in a training program they have. I simply don’t have the money or the time to get my dog trained and I’m perfectly happy with the way my dog is. She’s potty trained and sure, she doesn’t always act calm when new people are around her, but I love that about her. She gets all excited and wags her tail and it just warms my heart, but I digress. I just want to go to Petsmart and get what I need to get and leave. I don’t particularly like getting told that I should enroll into a training program every time I’m there. My dog was calmer this time around and no one approached me this time so yay for that.
This place has a nice selection of pet supplies. I just went here a few days ago to buy my dog some new treats and I found myself suckered in by their cute holiday toys and treats. Ended up shelling out a bit more than I wanted to, but my dog loves her treats so I’m happy.