Petco

Found a cat perch on sale on their website… realized that there was a Petco down the street. Went and found the exact same perch, took it to the register and the girl at the register wouldn’t honor the price. It makes no sense that they won’t honor
price matching, but will honor a price match for another store? So stupid. Will not be returning for anything.

Pros:
Convenient location to EastLake residents
Decent prices on sale items
Cons:
Employees were not helpful helping me choose the right pet for my home
Hard to find an employee since they all wear normal clothing (no uniforms or company shirt)
Unattended carts of product blocking some aisles

I’ve gone here a few times and my experience has been quite average, the selection of products is ok, the staff is no-​where to be found on the sales floor, and some of their products are quite overpriced when compared to their competitors who carry the exact same product.

I’ve been going here the last few months to utilize their dog training, groomers and pet supplies. Happy with the customer service. My pup loves going here too. My gripe really is prices… they are definitely more pricey than their competitors. So for that I’d give them 4 stars.
Shout out to Michelle my pup’s groomer who’s patient and really works with my sometime anxious little guy! She does great work!

Had a friend drip off her bird that she only had for a week which she purchased from there & they lied & said that they performed surgery & that «that bird died» & thats exactly how they said it. So inhumane & horrible. I dont know why people like that, so heartless and cold, would even work at a place like that if they dont care about animals or customers feelings horrible place to bring your beloved pet !!! If i could give no stars i would

Really solid selection of all the gew-​gahs your beloved pet obviously needs.
I love that Petco teams up with local shelters and sponsors pet adoptions of not only dogs and cats but also Guinea pigs, bunnies and other animals.
Took my dog Molly for a basis obedience class and learned a lot about how my behavior affects hers. She wasn’t too thrilled about the graduation cap but she sure looked cute in it.

I like going to this store. I have been going to this store for years now. I think most of the employees there are really nice and helpful. However, I recently had a not so good experience with the manager in charge, Julian. I had bought food and toys for my maltipoo online but my dog did not like the food. I went to the Eastlake store to return the food with all the backup necessary including receipts and emails from
. Julian was called to handle my return and he handled it very poorly. He lacks the basic customer service skills. He was not attentive, he was not positive, and lacked a smile. To make it worse, he was unable to refund my money back to my credit card because the receipts and emails from
were not good enough, yet that was all I was given from the company. To just get it over with, I asked if he could put the money on a gift card and he did. Still, I would have preferred to get it back on my credit card but at least we got to solve it. After this experience, I haven’t gone back to the store. I probably will because it’s a convenient location for me but I would just like for this review to be taken as constructive criticism with the objective to have Julian’s attitude improved.

I had a scheduled appointment for my dog for grooming. A day before the appointment I called them asking what’s the latest time I can pick up my pet since I might be running late coming from work. So they told me that although they are open until 8pm, pets are never allowed to stay more than 6hrs as they are not a boarding place for dogs. So I had to reschedule. Well, my dog’s appointment was at 10am and they called me a few minutes before 5pm to pick up my dog, isn’t that more than 6hrs? Gave my dog an ear infection and uneven, sloppy haircut as well. Guess Not going back to this place again

I just want to compliment the clerk, Julian for always doing a very good professional job when I ask for his help or assitanced in marine aquatics.

I have been coming to Petco for over three years for the grooming services. I have never had any problem, the grooming staff is always nice and professional but today I received some rudeness from the cashier, his name is Matt. I arrived half hour prior to my appointment and he was sitting there on the chair where the grooming is, after he went to the back he came back and said that the girl in charge was busy and it would take some time to come to the front and check in my pet, so I asked if he could do that instead and he replied that only the girl in charge could and that I was 30 minutes early anyway. Some times I have dropped my pet even an hour earlier of my apointment time and never had issues ir received rude attitude from any of the staff. And that is not the point anyway, I wouldn’t be upset if he just simply told me to wait without giving me his absurd comment «well you are 30 minutes early anyway». This won’t prevent me from coming back and Elsa, a new grooming staff member came to the front eventually and was very nice but I think they should be careful with the people they hire specially if they have to provide costumer service, Matt definitely has no experience or he just had no interest on my business.

Came here over the weekend to buy some fish supplies for my kids fair prize goldfish. After I picked up my fish supplies I took my 3 yo daughter to go look at the fish and to my horror 5 of the tanks yes 5 had dead fish in it! Seriously petco! My daughter noticed one of the dead fish at the bottom of the tank and I had to tell her it was sleeping. I didn’t think too much of 1 dead fish but as I kept looking almost every tank had dead fish in it. Very sad to see. I would not recommend buying fish from this place.

I’ve been coming here for sometime now. I like that they have grooming and I’m such a procrastinator that I show up with no appointment and they always service my dog with no hesitation. They have lots to choose from at this store: food, toys, fishes, birds, hamsters. etc!!! A plus is that it is close to everything shopping need wise. Than you Petco for so far every experience being a good one!

Always very happy with the grooming my dog gets through this grooming department. Even when there is something that has not been done to my liking, they instantly take him to the back and fix whatever needs to be done without hesitation. The place is very clean and easy to find what you need. I have not come across one employee who is rude or not helpful.

Recently had my long haired chihuahua groomed at the Broadway Petco.
Hindsight is ²⁰⁄₂₀!
My poor Uno. I had asked that he be shaved as the summer heat was just-​a killin’ him!
First, I was pretty outraged to find that the price was like $ 50. BUT, the nail clipping was ONLY $ 5. ???
So, for 55 bucks, my sad lil’ man was completely and utterly butchered! My 5 year old niece could have done the same job, and I could have paid her in hugs and kisses!
When I complained, I got the «shrug.»
Didn’t bother to complain to management. Just informed the groomer I would not, under any circumstances be a repeat customer.

This the most unfriendly Pet Store with terrible customer care. My husband & I both, had negative experiences. They have a pet salon with large windows for customer viewing. My husband was standing approximately 2 ft in front of the window watching the groomer trim a very cute standard poodle. The manager came up to him & asked for him to «step away» from the window. Apparently, you can only watch the grooming 6 — 8 ft away from the window. I personally was there to purchase a cat collar I found on their website. When I was rung up they wanted to charge me $ 6 more than my print out. I’ll never shop at Pet Co again, total waste of my time, very unfriendly to genuine pet lovers & they won’t even guarantee their «own» prices!

Sent my schnauzer in with two eyebrows and she came home with ONE. Did not offer refund. I am taking her back there in an hour to have it evened out so we will see how their customer service is shortly. FFS

WORST GROOMING EXPERIENCE! I suggest you never take your pet here. It’s highly over priced, the worst customer service and it’s the kind of establishment that doesn’t pride themselves by doing right the customer or dog! My poor puppy was shaved down so short and so unevenly. Her poor skin was pink for days. Her face was cut on both sides as well. I’m thankful she didn’t get an infection. When I spoke the groomer at pick up I felt like I was speaking to an unbelievably immature high school student. So I thought I’d take it up a notch and talk to the manager. I don’t think he even apologized and it was the most ridiculously shallow, fake and disheartening response. So my advice is to take your business elsewhere and keep your pets safe!

I appreciate the General Manager contacting me and apologizing even though it wasn’t her fault in the slightest. I gave her an extra star for that. Although I’m taking my business elsewhere, in any emergency I will be giving my business to only her.

I got my little furry friends from this store:) and they are super cute and healthy. (2 hamsters & 1 guinea pig)
I like to visit this store for one reason; to play with bunnies and kitties. I shop for my groceries at sprouts and this petco is right next to it, so why not and visit em cute furry friends: D
For my pets, I don’t like to shop here for their food and other bedding supplies. Almost everything is overpriced… I can get the same thing for less money at walmart.

Terrible experience. I didn’t see the manager but I was looking at a really cool water dragon lizard and I was about to take a photo on my phone (no flash…) when this heavy set woman who works there told me «please no pictures» so I asked why. She said it was their pets and they don’t want people takin pics. I don’t do snapchat or Instagram so this was solely for me. I wanted to remember what this lizard looked like so I could buy one someday. I don’t understand her reasoning. She must lack knowledge in sales because I’ll buy my lizard from somewhere else now.
If you go to this Petco, hopefully you don’t have to deal with customer service because it seems like this ones terrible …