H&M

I stopped shopping at this location dued to the horrible customer service I always received coming into this location. I got a gift card for Christmas and went to every other h&m in san diego even Escondido just to avoid this location, and by the other Unilocal reviews im not the only one, you would think the company would at least see this and try to change things, anyways this wasn’t much selection at this location for men, a woman with long brown hair was putting away clothes she just looked at me didn’t greet me or asked if I need help just continued putting clothes away, the ONLY reason I give 4 stars was because the cashier, I wish I got her name but the receipt saids ‘SA 58 379′ not sure if that means anything she was young im pretty sure spanish with long orange hair, she was super personable, asked how my day was, engaged in conversation, great customer service I wonder what she was doing there working at that location, I was very pleased with the cashier she changed my mind about this location and I hope for future reference the company improves there customer service, because this location was not busy at all compared to other locations and I can clearly see why, thanks to the cashier for making this a great experience.

I came here to buy a full suit & shoes for my son and ended up spending $ 180. You’d think that kind of purchase would earn a customer some decent service but not here.
The cashier Brittany was extremely rude making us wait until she put a bunch of returns on a hanger while we stood at the register. When I politely mentioned we were in a rush, she laughed and went on to put the clothes on slower.
Brittany, not only are you not at all friendly, you’re also not cute enough to have a bad attitude so it’s honestly a mystery why you work at a store where you need basic people skills & competence.
I don’t plan on returning to this store but Brittany will still get my prayers.
Good luck on your attitude sweetie, because you can’t change your face but it’s not too late for your personality.

Only shop stylish American celebrities has become famous for coming to shopping, those sold cute goods in trendy design. Apparel of course miscellaneous goods also Kawaiku~tsu, I was I bought a lot of dishes of cake type

I come here a lot because it’s close to home. The selection they have is great, they’re always up to date but the stuff is not arranged properly. Many of the clothes are spaced out awkwardly. Customer service is horrible, they don’t say hi or acknowledge you whatsoever.
Pros:
— It is H&M, so the clothes are always on point.
— Parking is great
Cons:
— Customer service is poor
— Interior is arranged poorly
Grade:
2 stars!

Regular shopper, majority of the time I like their products in the mens section, there was a shirt that they sold during summer but I was late to purchase it but the manager Balthazar tried if he could find one for my size closeby in the area and he tried for 20 minutes. Sadly they werent able to find it but still appreciate that they take their time to find what I am looking for.

This particular location is by far the worst h&m I’ve visited. Almost all of their clothes have a serious flaw be it a snag in their sweaters or buttless pants (maybe my fault for having a huge butt). That’s not even my issue, though. The staff is atrocious. And that’s me being generous. If you need to try something on, you shouldn’t even bother waiting for a fitting room because the attendant will just stare at you from across the store and laugh. Yes that’s right. If you need to actually buy something, hopefully you aren’t in a hurry (and hopefully you know Spanish) because they will talk for 30+ minutes to the customer they’re with in Spanish before they even realize you’re there. And if you ask for the manager so you can complain about these things, they tell you point blank that the manager is unavailable, or my favorite, the 16 year old who tried to tell me she was the manager when I already knew the manager! This location is a joke.

Worst customer service. The employees are always talking to themselves and ignore you. There were three people standing on line at check out. We had to literally wait until they finished their convo.
Also, I just called because my toddler dropped her hat there. The person that answered the phone. Right away told me, nothing had been turned in. She clearly did not want to check the lost and found.
I’ve been to the H&M’s in Europe and this is not the setvice you receive their. US headquarters should look into this. Service is bad at most local stores.

Been standing in line behind 2 people for 40 minutes now. An employee came up and took the two last people in line to another register. I would think they would take the next customers in line. Clothes are great. Prices are good. All other employees were on their phones talking. Service was terrible. The pink hair girl was the only good employee in the store. Definitely won’t be back to this location.

I went to the store in Otay Ranch today at 5PM 7÷7÷15, and the sales man didn’t let me try a shirt, in a size large, because he didn’t have one unfolded !!!
Could not believe the attitude of this sales person!!!
I just turn around and did not buy what I wanted to buy…
Very disappointed.
PC

Worse customer service ever! Takes forever at checkout because the lady helped 3 other people while checking you out. How about sticking to one customer at a time? Learn manners would be good too.

Clothing prices vary here. I have gotten a few jackets and shirts here at reasonable prices but you have to look pretty hard. This store is pretty organized and everything is fairly easy to find. The styles of clothes are stuff you could wear to the club or parties. I have also found some laid back wear you could wear daily to work (hoodies and sweaters).

Worst customer service. No one was at the register and I had to ask someone from the other side of the store if someone can help me.
The employees were busy chatting and left the register empty. Thank goodness the sweet lady I asked for help walked over to tell one of them to go to the register.
Needs to train their staff better.

I’ll drive to Plaza Bonita and even stand in the long lines to the dressing room in Fashion Valley before I spend a dime in this store. The WORST customer service ever. Dirty look from a supervisor nonetheless!!!

What’s worse than the horrendous quality of their clothes? Their sevice!!! I bought a defective fall item last month… well it was 100 degrees, so I didn’t notice. It finally started to cool down and when I went to wear it I noticed there were snags all over it. So I tried to return it, with a receipt AND tags attached, totally unworn. And they RUDELY declined to accept the return. So they proceed to pass on some cheap piece of paper for their corporate phone number and of course it’s disconnected! Nothing worse than a company that REFUSES to stand behind their products.
One word for this store… CHARGEBACK!!! not only did my AMEX return the full amount, based on my expireince with this place I will NEVER purchase anything from this company again. In fact my mom always buys us stuff from here for my husband, son and myself. And I told her to never again give us anything from here because I refuse to dress anyone in it.
Not only did this place lose MULTIPLE customers, but I got my money back anyways.
Anyone looking to purchase an item that is falling apart before taking it home, this might be a great place for you to shop. Added bonus: horrifying service!

Located in the middle of Otay Ranch town center (mall)… Lots of parking in the back, with entrance to the store. Customer service here is standard. Although I’ve experienced some that were friendly and helpful. Others seemed a bit snotty though. This store is a bit smaller than the H&M in plaza and fashion. This location doesn’t have a children’s section (I wish it did!)…
The store is pretty packed with merchandise… And they have some good sales pretty frequently. Be on the look out for 50% sale items. They do that a couple times a year… Great deals! The clothing themselves is of decent quality. Obviously not high end or high quality, they’re okay though, and you’ll get some wear into them.

Love the selection of clothes at this store. It’s usually divided between fun and work attire for me, and they have a good men’s selection as well. It’s always organized which always makes the store look great.
I’d give this store a 5 star review, but the staff can use some work. Because of the staff, I’ll drive the extra mile to Plaza Bonita H&m or Fashion Valley H&M, even though I live across the street from this location.
There are a few good sales associates, always friendly and very helpful, but there’s one girl who should NEVER be put on the register. I think it’s Ashley? Whenever I go I always hope she isn’t there, and by some unlucky joke I ALWAYS get her as my cashier. She is never smiling, always has a bad attitude, rolls her eyes when customers pass by, and always carries conversations with other people and totally ignores the customer. Last time I even heard her complain for being at work. I know 500 other girls who can take her place in a heartbeat and they actually like working with people.
Other than that, I’d go to this store more often, but I’d pay the extra gas to not deal with rude associates.

All I can say is cutest clothes best prices very helpful staff ! Organized store and has a huge selection for women !! Wonderful accessories !!!

The location is spot on. The store is big and has many different clothing styles. I enjoy looking at the clearance section, though it is not that big at this location it doesn’t hurt to look.
The racks aren’t messy, so you won’t have to use your upper body strength to move the hangers to a certain side. Whenever there is a big sale throughout the whole store it is every person for themselves. That is when all the clothes are on the ground and the clothes on the racks are misplaced.
Two thirds of the store is women’s clothing and the rest is men’s clothing. The fitting rooms are clean and there are two registers at either side if the store.

I usually shop at this H&M more than most locations since it’s one of the closest to me and it has their Divided line. Every time I come in this store I cannot leave empty-​handed. Most of my wardrobe consists of H&M clothing. The clothes are fairly priced and make you feel like a million bucks when you wear them, or at least me.
I also enjoy of the sales and other deals they have when you subscribe to the H&M emails. I usually never have a problem shopping here except when there isn’t some piece of clothing in my size.

I’m not going to comment on the clothes because I’m sure you all know about H&M by now. Instead I’m going to base this review solely on this location.
The store itself is very spacious which makes for a good shopping experience. You won’t be bumping into anyone or squeezing in between the racks.
I personally think this store is a hit or miss when it comes to inventory and I think that Plaza Bonita gets better stuff. I also hate how there’s no lingerie section in this location because I honestly love H&M bras. I also wish they had some of the sport items too like H&M stores up north in OC.
The employees are a bit snobbish at times but if you can get passed that and focus on how big (and relatively empty) this store is compared to the Fashion Valley and Plaza Bonita then you will have a pleasant experience shopping here.