Macy’s

I love this store soon much that I hate to go in sometimes in a good way, because when I go into the Macy’s I always come out with a lot of stuff. Not only do they have cloathing, home, and kitchen stuff then you top it off with the amazing deals and clearance, and sales that they have. This is the only Macy’s that I shop at because all the other Macy’s sorry to say it but «suck»
Needless to say come into this Macy’s it’s the best and you will come out with a lot of stuff
5stars *****

I love this Macy’s because of the Mac! I come here to buy all my products and I get helped by renee she is awesome! Very sweet and nice will help you find what you need and she takes her time with you.
This Macy’s has more of a variety of clothes compared to the one at plaza. And this one is always less packed even on weekends.

If I could rate this location a negative 5 stars, I would. Their lack of customer service is beyond mind blowing. Last week, I attempted to purchase luggage as a gift in their home department (2^nd floor). It was 6:30pm and perhaps that is break time for the entire staff because the entire floor had not ONE sales person to ring me up. My frustration was growing by the second. Where were all the paid employees hiding? Well, turns out I find them all hanging in the break room– by that point I let myself in and politely asked if someone could ring me. Their reaction was jaw dropping. One said she was off the clock and couldn’t. The others said they were on break. I gave them all a WTH look and finally the girl who said she was off the clock would call someone to ring me up. I head back to the register and stand there to wait while a line of patrons began to form. One lady just needed help to purchase a pillow that was too high to reach. Another lady was attempting to purchase an espresso machine. A few more minutes later, they send a young man from the men’s department. Thankful, I show him my Macy’s red AHA pin. He had no idea how much the discount was for. I asked if his manager was in. He had no clue. He processed my transaction but I checked the receipt and noticed he didn’t give me the discount. I had to wait even more to have his counterpart ring me up and re-​do the transaction. I asked for help to my car to roll away 3 pieces. He said no. He sent another lady to help me. She helped me roll the pieces but would not leave the store. Gave me some poor excuse stating she could not leave the store. This store location is probably one of several in the chopping block and rightfully so. The Macy’s Otay Ranch location somehow forgot who the customer is. Oh and get this, let’s say you want to speak to the manager about an experience with staff. You won’t. It’s an automated system that won’t allow you to speak to a real person. Macys is so done.

This star is for the very bad customer service ever at clinique counter. I ask the lady to help me to find my some stuff for my skin she was very rude with her answers and she try to ignore me and then she left me
BELIEVE she left me so I decided to buy my stuff from sephora store which is the best.

The best store manager who actually takes time to say hello and makes sure we’re finding every time we need. I love her I don’t even know her name but I’m guessing she’s African American. Every time I shop here and she happens to be around she is so professional and happy and very helpful. The store just needs more organization in the women’s clothing a lot more.

I went in to look for Levi jeans for my son. I asked Susan for help in the men’s department. She was kind enough to not only take me to the area and then also helped me find the size I needed. Truly amazing individual. I love shopping at stores where people are eager to help you. Her warm smile and eagerness to help was well appreciated. Thank you! By the way… the store was well organized.

I am totally disappointed with this Macy’s Department Store — I thought it might just be my high standards but after reading all the poor reviews from the last 2 years I can see that it hasn’t improved at all but only worsened. Unfortunately, as I live in Rolling Hills and we have all new homes in this area, you would think that this Macy’s being in a «what could have been» a top notch shopping center — Otay Ranch — would be a jewel of a store. However, I have to sadly say that this Macy’s is the worst Macy’s that I have ever shopped in and I have been in many.
I grew up in NYC and have been to the best stores in the world as well as worked in the retail industry as an executive merchandise manager. I am just appalled at the customer service, the lack of organization, the lack of sales associates to the extreme, the lack of selection and the embarrassment to the R.H.Macy’s chain. If the CEO & Chairman of Macy’s Inc. Terry Lundgren ever walked into this store, I believe that he would close it rather than allowing it to live on in this pathetic condition pretending to be a Macy’s department store.

Where do I even begin with this review for the Macy’s in Otay ranch? The customer service is absolutely her Renda’s. Nobody seems to ever be working at the makeup counter except for the woman at Mac who wears the most disgusting make up. I asked her if anyone was working at the clinic counter and she responded very rudely with will somebody should be there. When I told her that nobody was there I asked her if she could please call someone to come over and she said «well when I’m done with my customer.» I finally flag someone down who was just walking around aimlessly and I asked her to help me and she said she would. However I might as will of had a mime providing me assistance because she didn’t even bother to speak — she was completely mute. I understand that Macy’s employees may not be making a whole Lotta money per hour however their job is to serve the client and actually speak to them and treat them with courtesy. Aside from poor customer service this store has very limited selection in shoes, in the clothing and pretty much everything else. Save yourself the trip and do not bother making the drive to the Otay ranch mall-​trust me you’re not missing anything. If you really do want to continue to support Macy’s I would say only shop online as to avoid rude employees. I should definitely own stock in Macy’s as I spent quite a bit of money there for pretty much all my work clothes, shoes, make up, home appliances etc. Macy’s lost a customer today.

This Macy’s is a mess. It’s like walking into Walmart. The men’s clothing area is chaos and right now there are three people attempting to straighten clothes while service at the register falls behind. I did not visit the other departments in the store because this drove my patience through the wall. I used to like this Macy’s a lot. I will have to venture more North to find what I’m looking for.

I actually left calling the Manager, April, to tell her about JAN in kitchenware. She has the most enthusiasm I’ve ever seen at Macy’s. I had questions about the variety of peppermills and she was patient and so interested in my overall satisfaction. When concluded, a beautiful smile from Jan and thanking me. I’ll be back to that particular Macy’s…even though it’s not the closest to my home. Thank you April for listening to my comments today. You’re doing a good job and hiring the right staff.

Any Macy’s store I’ve been to, Iooks very classy. The staff are always dressed formally and the store itself is well arranged and have that elegant look.
Though their prices are in the higher side, the clothing, shoes and jewelry are also expensive and beautiful. The Macy’s at Otay Ranch Town Center could use more staffing at the shoe department. Other than that, the place is great including the restrooms.

If I need dress clothes to look for this is usually the department store I go to first. This is a cleaner operation then the Macy’s at Plaza Bonita. Things are organized here fairly well. However, it seems sometimes they do not have some of the clothes available at other Macy’s stores. They have pretty good sales here. Use your Macy’s red card for discounts. They also have a decent selection of cologne here.

They have decent sales but a small inventory. Once I realized you can ship to the store or have the store ship it to you it’s no huge problem anymore. I only come here for my daughters clothes or shoes.

To start with the (only) 2 good things about this Macy’s is; 1. they have some really good sales (but limited inventory. 2. The Otay Ranch Mall is beautiful.
Other than that, I have NEVER been in a more TRASHED store! Tons of clothes laying on the floor!
Nothing is grouped together for easy to find color or sizes. Very few of the size number/​letter on the hangers are the correct ones. I usually just pass up the departments that are the worse because they are overwhelming with clothes laying in piles on the floor & over the racks.
NEVER have I been asked if I need help! They are hard to find unless they are at the registrar, which usually have lines because there are very few registrars where employees are! And when you do find one, they are either rude or have no knowledge.
The only reason I bother to go is its the closest to my home, connivence only.
Why can’t these big chains have the same standards throughout their stores? You’d NEVER see Fashion Valley’s store like this!
I’d love to hear management’s feedback! Even better, Corporates!

Well it says open at 9am, standing at the front door at 9:10 and waited just a few minutes then saw a few Macy’s worker walk in through the employee and they just looked at me. didn’t even have the courtesy to tell me that they open at 10. I found out only because I called the store for their hours… I will never shop at this Macy’s ever again, those employee could’ve atleast have some common courtesy and let me know what time they open instead of having me stand there n just looking at me. Talk about good customer service smh… I would give a no star rating if I could but just to post my comment I gotta give them 1 ha

This Macy’s is way below average and it’s also at a not so great «mall”/town center. The selection is extremely limited and I hardly ever find what I’m looking for – very rare if I do. Only reason why I actually come to this location is to get the make up I need at Lancôme since it is the closest from home.
Good luck having a successful shopping trip if you have a long list of things you may need and expect to find at your typical/​average Macy’s.
Plus side? You do not spend more than 15 seconds looking for parking because there is always parking right by the department store… Hmm, go figure. Eh?

Overall this Macy’s is nice because it is never over crowded; even during the holidays. Customers service is okay to good, and the store is always pretty organized. However it is one of the smaller Macy’s in the San Diego Area and it is kinda out of the way for most San Diegians. Today I had a decent experience, nothing to be wowed about. Returned some jewelry, was in and out in about 10 minutes; perfect for my busy schedule. In all if you want a quiet, not overly crowded shopping department store, this is the place to be.

Very disappointed! Don’t usually shop department stores. Had a coupon today for Macy’s one-​day sale with a Macy’s Wow Pass. Coupon says (as pictured) «$ 20 off your purchase of $ 50 or more on all sale & clearance apparel and select home items.» Was told coupon could not be used on sale items. Guess «all sale & clearance apparel» means all sale items that are not on sale. Either this was a very deceptive promotion or the sales clerks are idiots. No wonder this store struggles with sales and gets bad reviews. Will be a long time before I go back. Nordstrom’s in Mission Valley will be my preferred choice when shopping department stores due to their outstanding customer service.

This is the worst Macy’s I’ve ever gone to. Empty, boring, and the staff I’ve encountered have been pretty rude. When this Macy’s opened a lot of people were really happy about it because Macy’s tend to have everything under the sun from clothing to luggage. This Macy’s seems like a watered down Macy’s though. They don’t have as many great items compared to other locations in San Diego, the shoe section is small, the makeup section is small, and the men section is also considerably smaller.
Another thing that bothers me about this location is the lack of interest from the staff. Usually at the makeup and perfume counters you have women eager to help but here the areas look deserted. I mean I like looking at makeup without anyone constantly pushing me to buy something but if i can’t find anyone in the area to ask a question to then what’s the point of selling makeup here? I’ll just take my business to Sephora if the staff rather talk to themselves than help customers.
I would give this place one star because of the customer service and how boring the store is but it is pretty clean and I appreciate clean stores. So there’s that… I don’t recommend this Macy’s whatsoever. If you want to go to a good Macy’s just drive to Fashion Valley.

Ok