Big O Tires

Used to be the only place I would go to that worked on my cars. First omar, then Chico left, they raised prices, then the customer service woman was horrible. a word from the wise if you can’t treat your employees good customers won’t be treated any better.

Recently had my oil change done here purchased highest package to see that they didn’t fill window wash fluid tire pressure light came on after they «checked the pressure» and deemed they were good the only reason I had stayed was Chico who left and got a better job not coming back ever again

The worst customer service ever. Called the guy for oil change service and he told me bring it in and will finish it within 45 minutes. Brought it in, waiting and waiting and waiting for 2 hours. When i talked to them, the seem don’t care.
The worst oil change experience I got ever. Don’t bring tour car for service in here.

My tire blew out and this was the closest place near me. They charged me $ 50 for a tire and only days later I have to go buy another one. It definitely won’t be from them!

We take our cars (’07 Jetta & ’07 Infinity) here for everything –tires, oil change, brakes, transmission. Just got my transmission fixed up here and my old Jetta is running like new.
Thanks!

Sigh I seem to be the nail in the tire collector! Just to much construction around us. Big thanks to Big O Tires who fixed them for free!!! Awesome!

Wow Wow Wow. Never have I felt like I wasn’t getting scammed on an oil change. Honored my coupon and more. Talked to through being a female over what on earth was wrong with my car. Explained the pros and cons of fixes. Ideas and time line for the fix. Kind polite, clean staff and waiting room. Would go back again and again.

Amazing service and staff. Chico was super nice and so helpful. Would definitely recommend this place!!!

Went to get our car worked on & Alex at the front desk was great. He gave Great customer service & a very pleasant person to deal with. We will definitely go back to get services on our other cars all because he made your experience a great one.

These guys are quick and efficient. I went in for a tire rotation and I got maintenance done. I paid less than what I pay in other places but the customer service is on point. I didn’t have to wait. I am super happy and grateful. Thank you Chico for your help. You are AWESOME!

Very good service. Very busy and takes a bit to be spoken too but that is completely understandable seeing how many customers they have going in and out. Chico was extremely helpful and does his best to give you the best bang for your buck. I highly recommend this place simply to have chico help you out

Best first experience at the shop. Walked-​in without an appointment and Chico helped us out with our last minute wheel alignment! I would recommend this shop to everyone I know. Thank you again Chico! I will look forward in doing business with you guys again.

Just got treated like a QUEEN today by Chico. Was hesitant to come here because Volkswagen charges about the same for an oil change (I have VW), so I thought why come to Big O Tires. But because Volkswagen couldn’t take me right in I came to Big O. Well not only did they change my oil, but they replaced a headlight that was burnt out, a blinker, running light, rotated my tires, ect… There probably wasn’t much they didn’t do. Just wanted to say, I’m glad I came to Big O, and I know where I’m coming next time too. I want to give a big shout out to Chico thanks for taking care of me today!

I’m impressed with this place. first of all, where did you guys find Chico. This gentleman went above and beyond to fix my AC on my vehicle. Outstanding customer service. I would recommend this place to everyone. Seriously, what are you waiting for. Go check these guys out. Ask for Chico. He will hook you up.

I’ve been coming to this BIG-​O location for over 15 years, never had a bad experience through 4 vehicles… seriously.
Case in point: Had a bad leak in front driver side tire today. I was immediately greeted with courtesy as usual, explained my situation. They went to work & i was out of the store & on my way in 30 minutes, fully satisfied.
Props to Victor the technician that worked on my car for conducting repairs & explaining how to avoid future issues.

Super super slow. They will start working on your car and suddenly they shift to previous cars. Basically make you kinda stuck there while they are working on other people’s car. One single oil change and tire rotation, one hour and 15 min.

Best service in All of san diego! If you are a woman they will still price you fairly and make your experience stress and hassle free. Great competitive prices and amazing customer service. Chico really knows his stuff and will help you get exactly what you need and serviced in no time!

I bought my tires for my Accord and F150 here, they have a decent price and so I did back here at the shop for tire rotation when I ask Chico how much, he said Free, hmmm wow all I need to pay is the balance which it is only 25 bucks, man where can you get something that great, they even help me to replace the fog light, its AIl truly a great service, I will buy my next tire here again.
No matter what other said don’t get disappointed, just talk to Chico and I guarantee you will have a good deal. I dont usually give my 5 stars so whoever got it means really good.

So I needed to get an alignment, and the shop I usually go to was closed on Sunday. I needed to get it done soon, since I just gotten the rear tires replaced, and had the front ones replaced as well (which were used) within the prior week.
After reading some of the reviews, and overall it seemed filled with hit and miss reviews. I decided to give them the benefit of the doubt, and since I no longer live in Chula Vista. I did not want to have to drive back down, since my regular shop I go to was closed that day. I go in and speak with Omar Julio, who I spoke to on the phone before I arrived and locked in a price for the service I needed done. Long story short, customer service was great, and as well as the service done on my car which is a BMW E46 01.
I’m picky on who works on my car since its not a Honda or Nissan. Not meaning imports aren’t great cars. I just mean they are not cheap to work on, nor are the parts cheap either. It’s either me working on it, or a mechanic (which I know a personal friend who owns his own shop in IB, owner of several BMW himself, and overall a true professional mechanic). Only thing is, he doesn’t have the machine for alignment, and closed on Sundays as well.
Now on my way home I notice the alignment was even worse! I first thought 2 things, 1 they did a horrible job, or 2 there’s something else wrong with my front suspension. I had a strong feeling it was 2. Since I even told myself in the prior weeks there is something else wrong. Just haven’t had a chance to really check it out. I call Omar and tell him whats going on. He then ask if I can bring back in tomorrow morning after 10am, so he can have a certain person really check it out, and I forget what credentials he gave this person. So I said sure, since I had a long day, and was tired. I had no problem with that.
I call first thing Monday morning to check to see if it ‘s a GO on bringing my in car. I speak to someone on the phone, and he say’s yes. Then after waiting a bit, Dave Powell introduces himself to me, and tells me come check out your car with me, and let me show you whats going on. Sure enough my 2 front control arms were bad, 2 bushings were bad, and as well as some issues with my tie rod parts. Which I saw for myself, and I know my way around a car, especially my own car. I know he was being honest, and wasn’t trying to pull one over on me.
Dave gives me my options on what he can do for me, and how I go about fixing what needed to be replaced. Luckily, my mum lives across the street not even a block down. Dave gave me about an idea when it might be done, and even offered to give me a ride somewhere if I wanted to eat! Talk about giving above, and beyond service!
At the end, I literally have a whole new front end suspension, and I also ended up getting 2 new tires. Since my front 2 were used, and not in the greatest shape anyways. Dave and Omar both tired to give me the best deal they could for the tires, which were good tires, and they did. As I drove home, and drove it around for it to get broken in. Folks it’s amazing! It’s better than «day and night», and now it really feels like a performance car. Especially since I already have put money into the car, as well as only OEM, and performance parts into it. The bill wasn’t that cheap, and it could have been worse. The parts, tires, and labor added to about to a fair, and reasonable price for a BMW. Plus they even gave me a discount which was for a good amount, and its better than nothing.

I wrote a tip 8 months ago. Now here is my review. The brand new tire I bought blew out on the 5. I called Big O and spoke with Omar. First he say, «Come over and lets see what we can do.» I advised I must finish my business first. Once completed, I called back and what Omar wanted to do is charge me full price for another new tire. They sale insurance for their tires because they are worthless. I will NEVER go to a Big O EVER AGAIN!