Sears Auto Center

long wait times, and they try to over-​sell you. avoided a costly oil change with them and go to the dealership, it was cheaper and friendly for me. btw, my vehicle is not under warranty anymore so that kinda says a lot about the pricing of Sears.

Great Service and Fantastic staff! Make an appointment and you will be in and out. It’s at the mall so you can shop while you wait!

Great customer service friendly informative and had free sweets for us in the lobby. Car was done in an hour got an alignment and tires for competitive price will definitely come back with my truck

I drive all the way to chula vista for this auto center. Quick service, honest mechanics and great deals!

I like the Sears auto good prices and service. Never a long wait. Nice and friendly staff!

This is a review for the alignment they performed on 1-​26-​2016. I arrived and checked in around 1:25 on a Tuesday afternoon. I came here because I was emailed a $ 30 discount off the lifetime alignment. About 6 months back another a tech told me my vehicle was out of alignment and I needed to order 2 parts and have them installed. Andre got some info off my car, gave me a quote and said the wait would be about 3 hours. Jorge (tech) installed my parts and got my alignment completed. I paid and left around 6:15. I understand the gripes that a lot of people have about the wait. Andre said things would be a lot better if they hired more techs and had an additional alignment rack. I don’t blame them for this, but you should take this into consideration if you plan to come here. Book an appointment online AND come early. The good thing about this place is that they have onsite car rental agencies so if you come in the afternoon just get a rental and come back the next day instead of waiting there. Another benefit is if you use a Sears credit card you can get no interest if you spend $ 399 or more at once. I plan to return.

I was recommended to go here by a family member so I went ahead and took their word… WORSE THING I COULD DO! I definitely should have Unilocaled them before-​hand.
I went in for some new tires for my car & although I was a walk-​in, I did not expect it to take 2.5 hours for my car’s tires to get changed & to witness such service. Although the guy that helped me was nice to ME he was somewhat of a jerk to other customers and shared too much of his personal life during business time.
I was waiting in line and the service was somewhat slow, out of nowhere the person at the front of the line just storms out & the Sears Associates look at each other. One (the darker chubby one, sorry if I offend you) says to the other «it’s his fault, he’s a jerk.» I thought this was inappropriate as he said it loud enough for everyone in there to hear, and was trying to justify how long they were taking. So I kept waiting in line and in the meantime I browsed to see whether there were any deals. I saw there was a deal with Michelin & Goodrich tires where if you buy all four tires you get money back. I thought it would be a good deal considering the Holidays are near & I need to buy Xmas gifts still.
My turn comes up and the guy is being nice but when we walked to my car to check the VIN & all that, he starts asking me about my personal life and was kind of flirty. Afterward he asked what I studied in college & I when I responded «Criminology, Law & Society» he replied «Oh, like Criminal Justice? You shouldn’t hang out or be near me then.» Umm NOT something you want to tell someone that is about to leave their car with you!
I asked how long my car would take since I had heard the other associate tell a customer that the car would take 2 hours and he replied to me «oh like an hour, we only said that to the lady because she was being mean and we close at 7.» The worker continued to help me and was actually being nice when it came down to helping me with my discounts for realignment and matching the price for the tires found on a different site.
Then, a girl walks in with a guy and the associate says «excuse me» and calls the other worker to the back. I found it somewhat odd but later on when I was finalizing my choice of Goodrich Tires, the guy tells me that he had gone to the back to tell the other worker NOT to help the girl that walked in because it was his EX. WHAT KIND OF CUSTOMER SERVICE IS THIS? I was very disappointed to hear that. People need to separate BUSINESS & PERSONAL matters when in a work environment.
Anyways, I left my keys and went shopping and had dinner then received a call at around 7PM saying that the tires we had picked out were not available in the size for my car and instead I was getting smaller tires and my quote total would go down. I said great! Later when I got back at 7:50PM to the Shop, I asked the associate how much the quote had gone down and he said «oh well you aren’t getting the Goodrich tires, we did not have those in stock and I made the call to get you Continental ones because I figured you wanted more milage than other ones.» HE HAD NO RIGHT NO MAKE THAT CALL.
I Got in before 6PM & was «PROMISED» my car back at 7. I did not leave until 8:15ish. I paid $ 750 for tires that were supposed to be Goodrich and was given some Continental Brand without authorization & felt ripped off. The only reason I signed everything and just paid was because I was the only girl with 2 guys, I had a rough day at work, it was 8:15PM, my car was the last one there, and I just wanted to get home.
AVOID GOING HERE! Try a cheaper place and with better customer service.

This place is a joke, came down from northern California for thanksgiving and needed some work done to the car before we take our tip back home, these guys had a special for a oil change tire rotation and inspection they said they would do it all but come to find out the tires on the front were to bad they say… I know a little about cars and I know they they aren’t that bad always trying to up sale I would avoid these ass holes at all cost, went across the street and they did it no problem discount tires is great. Sears SUCKS.

I got in at 9:13 (they opened at 8) and just asked for an oil change, routine shouldn’t take long. I didn’t leave until 11:54. I know I was a walk in customer but it shouldn’t take 3 hours to do what most other places can do in less than 30 minutes.
The men in the red shirts were actually very polite and I have no qualms with their actual customer service if I knew their names I would probably even go so far as to congratulate them to a manager but no name badges.
Unfortunately it wasn’t enough to bring me back in. I will just change my own oil from now on.

Come here if you have a lot of time because the service is very slow. Been waiting in line for 30 minutes now n no one is at the desks for the past 10 minute I have no idea where the lady went or what she went to go do. Looks like I’ll just get my service done on my car at Toyota.

Service is hit or miss. If you make an appointment in advance make sure you get email confirmation! They do price match other companies on tires! Their alignment packages is a must, unlimited alignments for a year, can’t beat that service! They text when your car is ready to pick up! Always make an appointment especially on Saturday! If you have reward points, use em!

Yep this place is still SUPER S L O W! I will never again buy tires from this store. This time I waited 30 minutes to get my car checked in. An hour after that, my car still sits in the parking lot. Come on! All I came for was to get a slow leaking tire looked at.
If you must buy anything automotive from them, call ahead and make an appointment. I’m not sure if it will speed up the process, but it can’t hurt.
GO TO BIG-​O TIRE, DISCOUNT TIRE OR WAL-​MART FOR FASTER SERVICE.

They get the job done, but service needs improvement. They only have one or two people working the desks and takes about 20 – 30 minutes just to be serviced, even if you’re just the second person in line. Only go to this place if you have a lot of time to waste. Service is super slow and customer service is not that friendly either.

Why on predictably the busiest day of the week (Saturday) is there only one customer service person working at 9:00 AM? He’s not very motivated either.

After waiting 10 minutes to be acknowledged, was told there is a 2 hour wait for an oil change. What’s your time worth?

This place is horrible. I was in line 45 minutes just to drop off my car. Never again!!! No wonder why Sears is broke!!!

I called in to get pricing and spoke to Carlos… he asked if he could call me back… I asked if he was really going to call me back. he insured me he would… low and behold he didn’t and now Sears has lost my business as well as any type of recomendation I was going to give! Thanks for the great customer service!

I wasted my time coming here. I had a definite sluggishness to my car and brought it to Sears – a name I trusted. Just like Firestone the week before, I found that these guys aren’t mechanics, they are technicians. Meaning, if they hook it up to the computer and a Check Engine light doesn’t come on, your car is fine. I really doubt they test drove it because they would have felt the sluggish engine.
Anyways, I brought it to the mechanics at Diaz Automotive and they found the Oil leak that was getting into 3 cylinders and coating the spark plugs – causing it to run so poorly. Next time I’ll take it straight to Diaz.

This is the second time I came to this service center. The first time I came I saw as the 3^rd person in line. There was 1.5 service clerks. I waited 37 minutes in line to order my roof top carrier. Needless to say I was a bit irritated with the wait.
So u made an appointment to have it installed Thinking that if I had an appointment I would get on time service. WRONG! I came to check in early, 1230, for a 1pm appointment. Waited 14 minutes in line, I was the only one in line… for them to tell me that they could promise me my car at 8pm? I about choked on my gum! Terrible service! I hope the carrier works!

I came here to get my Michelin tires replaced on my 2013 RV. I recieved a factory recall notice from Michelin stating to have my tires replaced at zero cost to me asap. BTW, Sears is an authorized Michelin tire facility.
When I got here the Automotive Manager tried to charge me for the labor stating that «he had to pay his guys» and «they don’t work for free.» I asked the manager «if I looked like a dummy to him» and he said «no.»
Sears was going to get the labor refunded to them via Michelin, I knew that, he knew that and I was beside myself that I was actually standing in a store that I trusted for 30 years while this guy tried to rip me off. When I was 18 years old, I worked at a Sears store.
I left the store and went to Costco. Costco swapped out my tires and never mentioned anything about having to pay their guys for the labor.
I called the regional manager for Sears and was given an apology but that’s not good enough. I am left to wonder just how many unsuspecting customers have been ripped off by this Sears auto department?
I guess I’ll never know, BEWARE PEOPLE!