Bella Sol Med Spa

Love, love, love Bella Sol. Christina the receptionist is amazing! Christina goes above and beyond to meet all my needs from scheduling to product sales! I won’t go anywhere else!

I too can agree with the receptionist’s rudeness. Chances are we didn’t all deal with the same receptionist, but they are in serious need of a customer service education. In my particular experience I was told I couldn’t get the special because I didn’t bring in a coupon that they email clients but I could get it next time if I gave them my email– fine I had not problem with that. So I gave her my email, and since their system wasn’t accepting my e-​mail address (domain of @email.com) she insinuated that I was giving her a fake one.
They also get one star because the methods they use to up-​sell stuff are unethical. For example, I’m someone that goes in knowing what she wants. Meaning I’m not asking what they think I should get done to improve my looks. I know what I want and I know what I want to spend. So I don’t need them providing they’re uninvited opinion with psychological tactics to make me feel inadequate by pointing out imperfections that I had no previous issues with just to get me to spend more. Fortunately I have a strong personality and on a budget so if what they’re up-​selling doesn’t fit my budget then I can’t get it, oh-​well, I can’t afford it and I’m not ashamed to admit it.

I got laser hair removal here back in 2013 – 2014. I had no results after 6 treatments. I would have thought that I was just one of the people that it doesn’t work for, but I seemed the perfect candidate (dark hair, light skin). I was so disappointed.
A few months ago my boyfriend bought me a Groupon for another salon. After only 2 treatments I have results!
The salon I go to now uses a different type of machine than bella sol. When I described the machine previously used on me (ultrasound style) my tech said it was a much older machine. The staff at bella sol told me it was the newest available.
I contacted bella sol to make them aware of my experience and my disappointment. I was told they would pass the message along to the director and would get back to me… they never did.
The service at the front desk was not very friendly, and the service provided was not satisfactory. Bottom line is you should go somewhere else. If you do go though I would recommend Maria. She was very sweet and helps you to feel comfortable.
VIP Weight Solutions and Med Spa in Ontario is the clinic I use now.

The receptionists are super nice and the technicians that do the laser hair removal are super polite and accommodating

I’m hesitant to post this but with that said here’s my thoughts. I’ve been going here since ²⁰⁰⁷⁄₂₀₀₈ I believe. I’ve only ever been treated by Nina who I really do like. Last year I had Beletero done and there was approx ½ of the syringe that I didn’t use that I was told I could use next time. (Keeping in mind they know I only come in once a year) I’m not a medical professional so I had NO idea how long it would keep in their fridge. Well I called in December 2014 to find out how long i had before it had to be used. I was told that she’d have to look at the syringe and call me back. She never called back and I had a serious medical emergency that sidelined me for about 6 mos. so when I went in just a few days ago I asked Nina about it and she said they threw it away! What? I paid for that whole syringe and they don’t even call to tell me it is expiring in a week/​month, whatever, so I can come in and use it. Heck, my dentist has NO problem letting me know when I’m due for a cleaning so it can’t be THAT difficult to notify people! VERY DISAPPOINTED! Nor was I offered any compensation for their error, lack of customer service, whatever you want to call it. So after that I still had her go ahead and do the Beletero again. While she was injecting it, it hurt like hell. I didn’t remember it hurting that badly before. She told me they were sensitive areas and got me an ice pack. It’s only 3 days later but I look like someone beat the snot out of me. I called to ask what to do because i can’t even cover with the most pigmented orange concealer. I am a makeup artist so I know how to color correct, but the broozing is so bad. I was told by front desk that it was probably the way I was injected and to take arnica. On the R side of my lip there is an indent where it looks like she just didn’t inject, after she said she was done there was a bit left so I had her put it in the corners of my mouth. Had I of known there was an indent I would have had her place it there. And yes I know there’s swelling and it’s hard to tell but that’s why I’m paying a professional to inject it.
Besides that experience I do agree with other reviews that if your appt is at 1pm, you better expect to not be seen until 2pm. I know they claim to be «cost efficient» but in reality I’d rather pay a bit more and be SUPER happy with my results.
I’m sure everything will be fine but if you’re gonna drop hundreds of dollars, i dont know, just kinda leaves a bad taste in my mouth. I think I’ll get another recommendation from my esthetician on another med spa. Kinda bummed.

This spa is great for last minute appointments! I commute from Arizona to California, and every now and then I need a treatment. They are always so accommodating and can fit me into their schedule. If you are ever in need of some good Botox, you have to pay a visit to Nina! She really can achieve a great look with Botox! Absolutely loved my results!

I’d like to express to you how thankful I am of this place for taking care of something that I had an issue with all my life. Now I feel more confident! Thanks to Nina and her amazing staff for making me feel so comfortable. I plan on using them for more services and I highly recommend this place to anyone who’s looking to better themselves!
Thanks again Bella Sol Med!

Went in back in January for the coolsculptung. I spent $ 2000 for a treatment that didn’t work. The lady was trying to get me to spend $ 4000 for the best results but after the first treatment didn’t work why would I bother going back. My stomach was supposed to shrink not get bigger and I’ve lost weight but my stomach grew. Waste of money. Plus when you schedule an appointment you’re taken in 30 minutes after your appointment and there’s no one there. Very disappointed. Now I’m stuck paying a $ 2000 bill.

This place is good if you have 5 hours of free time ! I had an appointment at 2:30 didn’t get seen until 3:15 then waited in a room for another hour its a mess there very unhappy the lady does not explain the aftermath of treatments. Plus my juvederm wore off mind you I paid for 2 $ 499 each «cheapest in town «yeah cheap alright

Nina does a good job, but is NEVER on time and doesn’t care if she inconveniences you. Went there three separate times and waited a minimum of an hour. Not going back.

If you want laser hair removal, definitely go here! They are the nicest, sweetest people you’ll meet. They offer such amazing discounts. This is such an awesome place; they have new technology, amazing staff, and easy care and amazing tips! I recommended all my friends here and they beyond loved it! Everyone must try it!

Stay away from this place. I spent over $ 2000 dollars for laser hair removal and it did not work. It’s as if I’ve never had a treatment before. On top of that, service is horrible. There is always an excuse and they don’t even apologize. My sister went at the same time and she had the same experience. She didn’t even get all her treatments done.

If your going to get a facial Jetzy is amazing! Really knowledgable about skin diversity. I’m on the darker side and she was very informative about what products would be good for me and how to maintain after my facial.

I originally came in for botox in july and I ended up working with Nina and customizing a plan to remove the acne scars from my face, brighten my skin and slough off yucky damaged skin! I am so happy with my results at this point– I have had botox in my forehead, eyes and 2 ipl treatments and 1 derma pen treatment, I am very happy with my results and everyone comments on how much better I look and also how I look my age instead of older! The prices are so reasonable– 8 $ a unit for botox and also all the specials they run monthly help a lot too! I am so happy with their professionalism, knowledge and dedication! Scheduling is easy and I never wait more than ten minutes! Call them– you will not regret it!

The quality of service has really gone down; it’s completely dependent upon which technician performs the service. Some are skilled, some seem to be just learning the procedure. Their employee turnover seems to be quite high, so it’s difficult to receive consistent service when getting a series of treatments.
They seem to be more focused on upselling i.e. «Buy Four-​Get Five» services, which they don’t always deliver on. Again, this depends upon your technician; if you do purchase one of these promotions, be sure to get it in writing.
This is a shame, as Bella Sol used to be a «Go To» spa. Now I think they’re too focused on the bottom line to truly offer wonderful customer service.

Got Botox in my forehead. Loved it !!! I paid $ 250 for 30 units I believe. Place is clean. Staff is friendly.

So after my appointment today Nina spoke with me regarding my first review– she stated that they were making changes in employees and apologized profusely for the service I received– she even offered me an extra session which was nice. I will say that my experience was MUCH BETTER this time around!!! Maria and Kate are both phenomenal at the laser treatment and I have high hopes for the future of this spa

Cant say anything bad about this place. I recently had a microdermabrasion with Jetzany and she was wonderful. She was very informative and had a great touch. It was a nice treatment and my skin felt amazing afterwards.
As far as the staff they are always friendly and always so busy! Must be they are doing something good!
I was also very happy to see they offer coolsculpting, i cant wait to try! I will be posting about my experience soon!

I am a serious repeat customer for 3 yrs now. This place is very clean, professional, & delightful. They have very good knowledge of the treatments offered and does them very well… I’ve had all the facial offered, & I have laser treatments that are painless I must add… I only use their product a on my skin as well

I’m a repeat customer — I’ve had laser here (was satisfied), Botox, and fillers (satisfied with results). I enjoyed Nina for Botox and fillers, she put me at ease. But, for the last four business days I’ve been calling, trying to make an appointment. Once on Friday, once on Saturday, a few times Monday, and at least FIVE times today, all within business hours.
Bella Sol — if you expect to keep customers, and keep them happy, answer your phone. If the office is closed during business hours/​days then please say so on the answering machine. A few customers, including myself, thought you closed your doors for good.
I would have given this place five stars. That’s dropped down to four due to my frustrating experience with this company over the last few days. I hope they can turn it around…
Update 8÷16÷13− Bella Sol called me, they are on vacation and will open up in a few days. They are open and I will be making an appointment.