T-Mobile

EKO TJITARAHARDJA is a complete A-​hole and a TERRIBLE Salesman,
He WILL Out right Lie to you and do everything he can to get you to trade in your phone… Upgrade of-​course. He Knows NOTHING about his product and my replacement phone did NOT do the same things as my trade-​in.
He takes Trade ins and sells them on EBAY ‚…
Yea. thats right he sells Broken Trash On Ebay to fools and he said (criminals).
These are HIS words.
He is LESS than Human and smells like he lives underground in Raw Sewage.
DO Not Buy stuff from him or shake his hand — He IS NASTY! He Intentionally does NOT wash after bathroom duties… Spread the word people …
Save Others From This Nasty Bastard!
EKO You Must Not Believe In Karma Like You Say…

When I purchased my phones they told me that I can do 3 trade ins per year if I bought the extra insurance and I would not have to pay anything to upgrade and when I came to upgrade my phone they said that I had to pay $ 65 they said it was T-​Mobile that set the rules anyways I said fine and went ahead and paid the $ 65 they tried to switch the info over to the new phone and they failed two or three times it was taking too long so I decided to come back the next day. When I came back the next day I decided that I wanted a different color so Joanne luu the sales associate wanted to charge me restocking fees. This is BS so then I figured what the heck I’ll get the phone that I originally ordered she said that it would take her 15 to 20 minutes to open the safe and it’s going to take about an hour and she wanted me to leave the store and come back later. Something is fishy here I walked out the store and I am never coming back here again they better give me my full refund and I will go somewhere else

How do I begin… First off very small store. not enough selection of smart phones. What was frustrating was that it took us nearly two hours to get a simple two line contract for my husband and I and we had the the rookie Omar heloing us whom may i mention had no knowledge of what to do when it came down to setting us up. In my opinion you should have the newbie stand aside if you see him struggling with a customer… or…maybe some couches in there would be nice for the long wait.

Just went in there to get some info the guy in the front was very rude, I was asking some questions and the guy responded with «look im just trying to give you the information» not in a polite way. I get that you r under construction and you dont have your stuff up but dont have to be rude to the customer.

I want to give darren at t mobil a great Unilocal he was soo helpful and took great care of me gave me excellent service last time I went in some Rude ignorant girl helped me by the name of ashley she was no help very rude try ed to act like I was dumb and try ed to down talk me if you go to t mobil ask for darren he will extend his help answer all your questions and with a smile!

Place is pretty good with service but dont come when its busy cause you could wait for at least half hr. Ive never had any issues with this place its near alot of other stores but the area is kinda annoying to get to. If your a local you will know what i mean. Overall place is «good» not fantastic

I came here on 8÷5÷2015 with a friend, as we were both looking to switch to T-​Mobile, since they offer the only plan (that we could find) that doesn’t throttle bandwidth after x amount of GB (their $ 80/​month Unlimited plan). Well when we came to the store, the employees were very abrupt and rude. We asked about things that we had seen online, and I was told,
«That’s self-​explanitory, it says online or telephone only.»
I understand that, I was just curious if you guys were running any kind of similar promotion.
That’s fine though, I won’t be giving this store any of my business, I purchased my phone and plan online, and I hope this store finds itself out of business soon.
Also, I’d like to make special note of Joshua, the «new guy» who was incredibly pushy, to the point of aggravating me. So pushy that he butted into my friend’s sale who was being handled by another associate. This was very off-​putting. I also found it /​VERY/​professional that you went to the back to ‘ask your manager about a deal’ and came out of the door saying, «Yeah whatever, shut up, you talk my ear off» etc.
Not a good look. I’d have fired you on the spot, Joshua.
Lastly, I don’t like the deceptive sales practices here, when my friend and I clearly understand what we should be paying, and you tell us that there is a 400 $ down for his service contract, and neglect to mention that he could avoid the 400 $ by getting a prepaid plan.
I def. won’t be dealing with these people ever again.

Came in to add another line to my family plan last Wednesday, and we were in and out in 20 minutes. They answered all of our questions (and we had quite a few) and the other two employees on the floor chatted with us while the third employee did most of the paperwork. It was a pretty great experience, and more validation to stick with T-​Mobile.

I was prepared to give 5 stars but today’s experience knocked three stars down. Two Samsung Galaxy Note Edge arrived without the bubble bags they were supposed to come together through the JUMP program. One of them arrived without the wall charger so I asked for a replacement. After some hesitation I was given a used and dusty Apple wall charger that was taken off of one of the walls right in front of me. I asked for a Samsung one and they had a brand new one in the back. I was offended because I paid for the whole thing, accessories including, and the store employee (african american male) and manager? (hispanic female) decided to cheapen the experience by giving me a used one. It may seem like a small thing but to someone that JUST bought two great new phones, it hurts.
That being said my experience with other employees in the past have been great. Employees were caucasian male and asian female. I feel terrible noting them by race and gender but I wanted T-​mobile to at least be able to guess who’s been great and who’s been terrible.
I’m definitely getting rid of JUMP too, it’s a bit of hassle.

I had been a loyal T-​Mobile customer for years in Orange county and I loved the service and the price. However, when coming to Chino Hills I asked if there was service in my area and I gave them my address. I was told service in the area is great. Yep… ended up not being true at all. :(I continued my plan for another two year contract. Sadly when I tried to use my phone at my new house I had no reception. I tried for 2 years and I couldn’t use my phone unless I was on WiFi and I had to switch between two Wifi connections in my house. Two miles around my house no service at all. Friends and contractors who helped out in my house had t-​mobile and would go outside and try raising the phone up to get a signal… kinda funny… but didn’t help them either.
Today, I received my last bill since I finally cancelled T-​mobile. I had asked the store what I needed to cxl and switch to another provider. They told me I needed to pay off my cell phone since I was no longer on a contract but i still had a remaining balance of 210. I also had to pay any bills and services at that time as well. I did everything asked and ported my phone over to AT&T. So my last bill I got was for additional $ 120.39 since they had me pay for the entire month since I had cxled my policy 8 days into the month. Where are the disclaimers and the guidance from the store. So that you T-​Mobile for ruining any past fond memories. According to the customer service rep and supervisor I should have complained every month for the last 2 years in order to document my discontent. I figured after 1 year and a half, nothing was resolved so why keep spinning my wheels. Supposedly they don’t record calls because I know what I had talked about on the phone with the customer services reps online.
I did learn something important. Everything at T-​mobile needs to be documented if the store gives you an answer, make sure they don’t give you what they feel is general information. It needs to be documented on the account that they spoke to you about anything. It screwed for believing everything was taken care of and I wouldn’t owe anything else.
If you are not on a contract, why charge people an entire month for only using service for 7 – 8 days? oh, wait t-mobile’s policy and it is on page 3. Insurance and other utilities cxl the day you stop service. Why does t-​mobile change things so they can rip off their customers?

I came in here to buy get a new phone. I had done some of research prior to coming in, including calling customer care to get all the details of financing a new phone.
The person helping me gave me 2 pieces of information that were different from when I spoke with customer care just the day prior.
1. I had billing address in another state, where the sales tax is lower. I confirmed that I should be getting the lower sales tax (based on billing address) even though I am picking up the phone in California. The sales rep was adamant that the sales tax is based on where I am buying the phone, I just went along with it, but this is not true. I confirmed this again on the phone after paying $ 40 tax on a $ 500 phone ($ 0 down, 24months finance option). I will be getting about $ 20 credit on my bill due to the misinformed sales rep.
2. I was interested in the Handset protection plan $ 8/​months, since I decided that JUMP! is not for me. I asked if I had 14 days to decide on the Handset protection plan, since there is a 14 day limit to decide whether I want to get JUMP! I was told that I don’t get 14 days and have to buy the plan at the time of purchasing the phone. This again was confirmed over the phone by T-​mobile customer care to be incorrect.
Some people may not care about these details, but I do, and I don’t appreciate it when I am given inaccurate information that I’m basing my decisions on. And as customer sales reps, I believe it’s their job to stay informed and provide accurate information to the customers.
Otherwise, it was a pleasant experience dealing with the sales rep. The store was relatively crowded but there were enough sales reps and whenever they got a second, they came over to ask if I had been helped.

I wish I can give 0 stars for customer service! All the workers here don’t care about helping their loyal and new customers they will push you aside to make a sale! I went in here 3 times within 2 weeks and waited about 2 – 4 hours till I got help and my problem was still not solved I had to drive to another store get my issue solved and come back to this store to tell them and they still don’t care! All the workers here are lazy! They stay texting sitting behind cashiers not helping customers
IVE NEVER BEEN SO UPSET
IVE NEVER FELT SO IGNORED after spending over 700 $ on iPhones I got the worse customer service in store for being a new customer makes me regret that I should of stayed with Verizon.
This store needs a new manager and employees that actually care about customers!
1 GOOD thing is that the person that signed me up was amazing I give her 5 stars she should be the manager her name was Alisha I think she was very caring and focus on you and didn’t leave you to the side to make another sale.
Shame on you other tmoible employees everyone else needs to be exchange with new employees! This place needs more ppl that want to work and enjoy helping people no more lazy people working !

The service they give is HORRIBLE and RUDE, the fact they would take bad behind a customers back thinking I can’t hear .
Also I clearly went to this store because the MANAGER had sent me here because they had ran out of the iPhone 5s, and I was just going to EXCHANGE my phone because I had a problem with my phone. The manager at the other T-​mobile had told me to just come to this one and TELL them that the MANAGER had told me to take everything that came with my phone and the receipt with me and they should replace my phone at no charge because it’s been under 14 days. Yet when I come here there rude and make everything difficult.
HORRIBLE CUSTOMER SERVICE ! And RUDE!

I am the type of shopper who always looking for best customer service yet flexibility that come with, unfortunately, over five years that I never ever felt that way at this shop. Maybe it’s because management of the store or just atmosphere that made staffs acting that way. If I starting new service, I would expect to pick up new numbers that will be easy to memorized, if you want to purchase extra data plan, then you could not pay for sim card kit. I finally explored and decided to write down how I feel about this store. If is not because this is closet to my area, I would drop out long time ago. I never never believe you could not make exception because of company policy, in addition to that, I never believe you never done that for anyone before. How about just admit that you are LAZY and DON’T CARE for your customers!!!

The branch was closed when I visited on a saturday afternoon. Not sure why, as online it states it will be open until 8pm. No good for me.