BJ’s Restaurant & Brewhouse

My friends and I came here for dinner about a month ago and had a really bad experience. Let me start by saying that I have been a little dissatisfied with BJ’s recently. They took my favorite salad off the menu, they changed some other items on the menu and their service standards seem to be slipping. Hence the reason why I had not been to BJ’s in a while until the fateful night in May.
My two best friends from high school and I had a little impromptu get together one night. We decided to run out to get something to eat. We got to BJ’s at about 8pm and were told that we would have to wait for a table. No problem… but hurry it up, we are starving and by the looks of us we haven’t missed many meals and I’m not about to start now. We got to our table and the server came to take our drink orders. We had our orders ready for him because we were starving (did I already say I haven’t missed many meals in this life?).
The drinks were delivered and we settled in to wait for our meals… and wait… and wait… and wait. At about the 30 minute mark we asked our server to please check on our meals. He goes into the back and the manager, Karen, comes to our table a little while later to tell us that our pizza was dropped on the floor. We explain that we are hangry and she says she will bring out an appetizer to our table. She gave us a few «quick» options and we chose a spinach artichoke dip. She told us that it would be right out. Okay! Bring it on!
Fifteen minutes later and the dip is delivered to the table. We all take big dollops and put them on our plates. We dip a chip and take a bite. NO! The dip is stone cold. Literally had been dumped in the bowl from the refrigerator and brought out to us. No attempt to heat it at all. We ask our server to please get Karen, and she comes to the table and apologizes. Then she asks us if she can bring us more. Um, no thanks. We then asked her where our pizza was because she last came to our table over 20 minutes ago to tell us that our pizza had been dropped on the floor. Off she goes to check on the pizza.
Another 10 minutes go by and our server brings our pizza out. We all take a slice and note to each other that, while the pizza is hot… it is not steaming hot. It has obviously been sitting in the pass for at least five minutes. We fell on that pizza and ate like we had just been held prisoner somewhere and only given water and bread for a week. Karen checks in on us and we tell her that we don’t think we should have to pay for the pizza. She tells us that she will «do something for us.» At this point we are beyond angry and we mention to our server that they need to take the pizza off the bill. He is unimpressed with us and tells us he can’t do anything about it.
My friend then gets up from the table and goes over to speak with Karen. She tells her that we have been at BJ’s for over an hour and a half, and this meal was mediocre at best. She explains that she was a server for a long time and her dad was in the restaurant business her whole life. Karen finally capitulates and comps our pizza. We paid for the drinks we had and left the server a nice tip (even though he had a bit of an attitude). Bottom line, this further solidifies to me that a restaurant I used to frequent will no longer get my business. I don’t know what has been going on with the menu and service except that BJ’s has probably grown too fast for corporate to keep up their standards. I won’t be back.

The chicken parmesan is SO good. Seriously. And get extra sauce.
There was a long wait but it was a busy Friday night and we had a big group. Our waiter was nice and very accommodating. Good location.

As much as I like Bjs food, today was just not good. Used the «VIP app», put us on the wait list and we get there, our name isn’t found. Ok cool, the hostess still tried to get us seated. As we waited for our table, the family next to me heard me talking and said they made a reservation and it’s no where to be found. I know it’s Father’s Day but people will wait, trust me. Sometimes slowing down helps. No biggie, we were hungry and understood. My server was absolutely wonderful. But the food??? No Bueno I’m sorry to say! They threw my deep dish ravioli together. I don’t like cheese but went to the W. Covina BJs last week and it was wonderful so I said I’ll try it again. Sad face… My sister had deep dish pizza… again — thrown together!!! I don’t care how many people were waiting for food or tables, everyone deserves the same quality. Rushing won’t get it. Maybe today was a bad day; there were other complaints at other tables, which I won’t name here to be fair. I asked if my Premier rewards were added… You already know the answer. I’m sure I’ll be back but not soon. I’d rather go down the 10 to Eastland and double back for a minute.

Deep dish pizzas were spot on and the service was nice. Quick seating but it was a week day. Pizzooki was great. It’d be nice to see more variety in their deep dish pizza for the futurr

Love this location!
Haven’t really been to BJ’s in a while because I was only going to the one in Rancho Cucamonga which had something wrong with it every single time I went.
This location is great though. The staff is friendly. The service is quick and they don’t make you wait all day to get your drinks or food. I’ve been here twice so far and all of our orders have come out right both times with no complaints.
We’ll definitely be coming back to this location in the future since I feel confident that something won’t go wrong every time I come.

My family and I had a dinner tonight at BJs in Chino Hills it was for a party of 8. This all happened on 21^st of May on a Saturday night. First the hostess at the front stated the wait will be half hour and this was 7:38pm and we got seated at 8:42om. Our waitress is Kristen T. When we ordered appetizer «calamari» the portions were much smaller. Our waitress Kristen said the portions are made smaller because the customers don’t finish the calamari. Then we got our Dinner we ordered the cherry chipotle glazed Salmon. Now this dish I usually order all the time. My cousin tried this dish as well. When the other server gave us our dish, I noticed and was also surprised that it was half the portion. So I got the menu and compared our meals to the picture from the menu, and it was truly less than half the size. I also explained to my family I usually always order this and that this is the first time I had it like this and so small. So when Kristen our waitress came by I had asked her did they also make this dinner smaller too? Kristen said that the portions are the same but used a different dish. So I let Kristen know I usually order this and no never had it served like tonight. She replied I will let my manager know about your meal. So minutes after Roxy introduced herself, and she asked about our meals so I had explained to her about the portions of our salmon. Roxy responded and said I wish I saw your meal and what can she do? I replied to her that she should let her cooks know that they’re not making the right portions for this dinner. So she apologized and walked away. Than Kristen came with the bill and let us know they charged us half for the two salmon dishes. I started writing this review and another manger Ryan approached us, and he said he sees I’m doing a review and he asked how many people follow me, and I said many. I explained again everything again and he asked me what can he do to make it up to us? I replied to him that the bill has been paid and that my family member paid it already, & that I felt we shouldn’t of been charged for the salmon dishes. he took off both the salmon dishes.
Overall BJs made up for their mistakes but let’s hope they don’t cheat other customers the portions of their meal, and the managers should of address this situation correctly and right away. Why should anyone have to write a review to get things corrected, or base on how many followers. I will go back to BJ’s and hope this cook, or cooks don’t make the same mistakes, and that the portions of the appetizer are made less because customers don’t finish the appetizer dishes. Based on waitress Kristen T excuse for the portions of their appetizers.

Ryan goes above and beyond to make your BJ’s experience a quality meal. He takes pride in his store, personnel and the food. BJ’s does all they can to give back to the community; partnering with local elementary schools for donations and fundraising opportunities. BJ’s even acknowledges academic success by providing awards/kid’s meal certificates to schools for students. I am so grateful to have this amazing business in our Chino/​Chino Hills community.

Love this place! But BJ’s why don’t moms get a glass like the father’s do on dad’s day.
Breakfast sandwich is great! Love love the salsa. One of the best ones I’ve tasted!

Enjoying dinner with family, so we thought. We waited for at least 45 minutes to be seated. Then more than 15 minutes for our drink order to be taken. We placed our order and although our server was very nice he had too tables. Prople seatwd after us were serve at least 10 minutes before us.. Our dinner took over 35 minutes after we ordered. Feeling irritated. On a positive note the Manager Ryan must have noticed our long faces and came by our table and asked what he could dovto inprove oyr service. Feeling grateful, thank you Ryan.

My husband and I wanted to take his parents for dinner. We were celebrating my father-​in-​laws birthday and Mother’s Day. We knew it would be a busy day. There were a lot of people waiting for a table and thought we’d have to wait a long time, but we sat within 10 – 15 mins. Our server, DJ, was on it. He had many big tables to take care of, but I never felt neglected. I drink about 5 glasses of water when I eat, and he never failed to refill. The food arrived within 10 mins and everything came perfect. Ryan the manager came by to see how we were doing and I noticed him checking on other tables too. It always nice to see a manger involved and even willing to help the servers. We had no leftovers and no complaints other then being too stuffed for dessert… Well my father-​in-​law had his birthday poozokie and that was amazing! Bjs is a nice place to celebrate and we will be back again!

We celebrated my father’s birthday over lunch. Our server was awesome! Food is served in really large portions, so come hungry. I had the black and blue burger, requested medium, arrived extra well done. Looked insurmountable, until I took off the top bun — much more manageable without it. I also requested avocado, which really made this burger the bomb.
No wait time, super friendly servers, overall a really great experience. Parking, on the other hand, is a pain.

Contrary to popular belief, BJ’s pizza is not all that appetizing. Went here for dinner and was less than pleased. Ordered the New California Deep Dish Pizza and was not satisfied. The pizza was very dry and they were far from generous with the toppings.
Good service, but the food is less than great.
Definitely will recommend the pizookie and their homemade cream soda & root beer though. :)

First time visiting. Came in on a Friday night at 7pm. Waited 30 minutes for a table. Server was great. Ordered the pepperoni extreme. Im not sure what their procedure is making the pizzas but the sauce under the cheese was burnt. As if the dough and sauce were cooked seperately, and the cheese and toppings are added ata later time. Anyhow, after 1 slice was done. All I had was a burnt taste in my mouth. I could not taste the cheese or pepperoni. Just burn. No noticable sauce, except what was burnt. The cheese was very skimpy. The pizza was really disgusting.
This was the worst pizza. Ever.

Congratulations BJ’s, well at least this one. You are the first ever restaurant to get a 1 star… whaaat! A BJ’s, just keep reading and I’ll explain.
First of all I like this franchise as a whole, pizza is good and I’ve had good times with friends at other locations… but this one just plain out sucks. If you follow me I review pretty fairly, I give credit where credit is due, and owning a restaurant I know can be difficult. So I don’t like giving negative reviews cause it brings the hard work of the owner down… but this was just plain out sad. We didn’t even eat.
Ok so here’s what happened, my parents had to catch a flight so any restaurant with a 20+ minute wait we couldn’t go to. So when we came here, we actually got seated immediately, so plus on them… sadly that only plus isn’t enough to even give it a 2 star. When we got seated, which this part was a minor gripe, my jacket got dirty from some sauce left on the table. Ok so I get it, if a waiter/​waitress misses a spot on a table. For a place like this, it happens, I’ll let that slide. If it were a higher end place then it’s a bigger deal, but here it’s not.
So we waited… and waited… and waited. Remember that whole «cause my parents had a flight thing» so anything past 20 minutes we couldn’t go too! We waited for over 25 minutes. To our frustration, we asked a waiter if someone could help us. He looked confused so he said he’ll get someone… 10 minutes later still no one. So that was a 35 minute wait and still no one, not even to ask how we’re doing. So we left. We were gonna be late.
I can see someone in the comment saying «if you were in a hurry you shouldn’t have gone there in the first place.» Well yeah you are right… that’s why we ask the hostess in the front how long the wait is. If we get seated immediately, then that means all is good and you shouldn’t have to wait an additional 35 minutes for someone to come and assist you. Even if we weren’t in a hurry, that’s just sad. So we didn’t eat and had to get something quick instead somewhere else. We just stormed out, they didn’t try to stop us, which shows they didn’t give a damn. So why should I? Epic fail, I’m never coming back to this BJ’S ever, and I live practically next door to it. I’d rather order pizza delivery than come back here again cause of how sh! tty the service was… if you even want to count not attending to your customer service… look I’m even cussing, that’s how pissed I am.
It takes a lot to piss me off, and this place did it with flying colors. 1 star.

Food is great. I don’t really stick to just one item menu when I come here, but I do recommend the flat bread pizza or the ribs. Their BBQ sauce is really good, it’s on the sweet side which I love.
I’m not one to drink soda, but my bf always gets the root beer and I have a few sips, it’s really good. It’s nice and cold and has just the right amount of sweetness and carbonation.
Desserts are where it’s at here, their pizookies are the main reason I love coming here. Love getting a chocolate chip pizookie with vanilla ice cream on top :)
Sometimes service is a bit slow, but the servers are friendly for the most part.

I usually go to Yard House or Wood Ranch, so I haven’t been back to BJ’s in a while and was pleasantly surprised by my experience. The restaurant is spacious and service was delightful with our drinks and food pushed out of the kitchen in a timely manner. We were also able to use our Unilocal coupon ($ 10 off for order over $ 35) for the bill.
My boyfriend ordered a medium-​sized BJ’s Special Deep-​Dish Pizza, but we got a large-​sized instead and wasn’t charged extra. Yay, we made our buck. I ordered the Ahi-​Tuna Salad and didn’t like it as much. Although the tuna was seared, I am unsure why it tasted so fishy… I had to literally cover it with a coat of wasabi to mask the flavor. Pizookie took a while and was overly sweet… I had one bite and physically felt like my blood glucose rose dramatically lol.

I will update this review only because the manager Matt reached out to me to apologize for the lack of service. I really appreciate when a location wants to right their lack of service.
Original: Wow absolutely terrible! We sat for 20 minutes without even someone coming to offer us water! Normally I love this chain but this location has gone downhill. We went around 1 on a Sunday and it was full but had lots of open tables. Three servers in our section and not one of them even looked at us.

I’ve been getting takeout from here once a week for the last 5 months… I was pregnant craving a specific dish everytime… The take out people there are horrible. I’ve complained so many times. They leave things out, gave my husband someone else’s order, and don’t get the orders correct. Today I received a burnt cookie! I can’t believe they would give this to someone!

Worst service.
Came in to celebrate my brother’s birthday with a party of 10. Our server was GRACE M. From the start, she had an attitude. Barely smiled. Just didn’t seem like she wanted to serve us. She would drop off our waters, like literally drop it on the table.
We waited for 25 – 30 minutes for our food. Then the food came. My cousin ordered a Medium Pizza, they came out with a mini. He ordered a small to make up for the medium, that took another 20 – 30 mins to come out. I ordered a Black and Blue Burger, medium rare. Presentation for this burger was terrible. My burger came out well done without bacon. I had to find out myself that it had no bacon. Then the GRACE M. came up to me, telling there is no bacon, they will bring out later. It never came.
I decided to send the burger back. GRACE M. never offered me something else to eat. It took a manager to come up to me and offer me something else. But I was not going to wait another 20 – 30 minutes. Overall, the experience was terrible because of our waitress, GRACE M. Her attitude just showed she did not want to be there. Either you stay home or you put a smile on your face and provide the service you are suppose to give.

This is the worst bjs I’ve ever been. We came to celebrate my cousins birthday and our server Grace had the worst attitude ever. Food was late, over cooked and the manager wasn’t helpful at all. Hey guys if you don’t wanna take large parties just tell us and we will go to another BJs.

So after a long day at work and putting the children to sleep, it is close to 9PM and The wife and I want to treat ourselves to some BJs. So I call in and order the food to go. They tell me it will take 10 minutes. Cool, I head over.
As I get to their To Go station I see that there is no one there and there seems to be not too many people in the restaurant. After waiting for about 5 minutes I was approached by someone that looked like a manager and she told me she would check on my order. She then tells me that my food is being packaged and that I need to pay at the bar.
I get to the bar, the bartender takes my payment and I wait. I wait 5 minutes, the basketball game is on, Stephen Curry makes another 3. Ten minutes go by and still no food. So I go back to the take out area and there is someone there now. I ask her if my food is ready, surprise, it is not ready. 5 minutes later she tells me that the horseradish sauce is not ready and that they have to make it. Another 5 minutes go by and she is packing food. But wait, my fries aren’t there. So now she has to get that. Finally, almost an hour from when I initially placed my call I can finally go home to eat it.
And then the cherry on top, the food was cold and the fries were stale. Night ruined.

Bjs is a go anytime anywhere kinda place but really it’s a decently nice place. Open til midnight and maybe even later on the weekends. Half off small pizzas at the bar late on Mondays… That’s why I’m here. They have just about everything and have a very nice lighter calorie menu.