Pretty Nails & Spa

I thought I would try one more time & get a Gel Manicure, instead of acrylic nails. The lady owner dos my nails again, I think it’s just her doing nails there. I told her I wanted a gel manicure, and she went on to tell me how horrible my nails looked. I don’t know if she was being mean, or she was just saying it to say it. I chose my colors, and she started my manicure. She either missed steps or did certain steps twice, and then started putting my color on. After putting my hand in the UV dryer the first time I noticed that my color wasn’t dry all the way, but she went on and put a second coat on, then scolded me for not putting my hand in all the way, even though I did… and then told me that she won’t do more Han 3 coats, and that I would have to deal with the streaks in my color. I was really hoping that this time around would be better, since it was an easier task. Unfortunately I got the same treatment as last time. Luckily I only had to pay $ 25 for my Gel Manicure, I wouldn’t have paid any more than that for what I got.

I love the beautiful nails that Betty creates and her husband Mun is a maestro at massages with the première pedicure. I would highly recommend this spa if you want to be pampered, want quality nails without being rushed and be treated like you are the only customer in the spa.

I used to go here because the lady has a «secret recipe» acrylic that she calls «fiberglass». If you continue coming back to her, she will make sure your nails are never damaged.
UNFORTUNATELY:
1. An appointment for a full set may last 3 hours
2. The woman tries to impose her nail design opinion on you, over &over.
3. She does not honor appointments-​no matter what your plans are.
Ok, so I’ll schedule an appointment around my schedule. WRONG!
This lady will pencil you in, you’ll to call to confirm. AND she’ll say «yes honey» but when you walk in, she just started on someone’s walk in full set 7 minutes ago! (Happened 3 times to me!- and I was a loyal customer, went in ever 3 wks for over a year!)

Very nice job! The owners are very courteous. We walked in on a Sunday not knowing they were closed but doing a special party and they did 2 pedicures for us anyway! My mother in law had injured her toenail and it need special attention. Despite the fact they were closed she took extra time to take care of the nail correctly. I highly recommend this shop.

*UPDATE 6/​18/​15* Just had another stellar manicure from this husband/​wife duo. I appreciate that they thoroughly soaked my hands in water before trying to cut away skin. Instead of rushing through each step trying to get as many people through as possible in a day, they take their time and make sure it’s done right. This is not the place to go if you are in a rush or you are with a big group because it’s just the two of them. But if you want kind people who are gentle with your hands and detail oriented, go here. Treat them nice and they will treat you well.
*Original Review*
The husband and wife who run this nail salon do a really nice job. I’ve been there three times for a manicure and each time the manicure surpassed my expectation. The husband tends to do more of the shaping and filing, and then the wife comes and does the polish. I really enjoy the team.
The nail polish is numbered and in order on the wall. It’s easy to remember you liked #15 or #178. Any request will be accommodated, and oftentimes she will offer to show you something for free, like a nail design or something, and if you don’t like it she can take it off.
With only two people working there, it can get backed up. But I like that they don’t rush, because when it’s you in the chair you don’t want your manicure rushed because someone comes in the door.
During conversation she has told me about shortcuts other nail salons will take to save money like re-​using equipment and watering down supplies. She says she can’t find employees who will clean things properly. That is really sad, and gross. I trust that she sanitizes according to the law, and I trust her husband, too.
I’m not really sure why Pretty Nails has gotten such bad reviews. If you are easy going and are kind to them, they will be kind to you. If you need something done differently, just ask.

This place is bad. First, the owner lady was really rude and I felt so uncomfortable I almost left. When I asked if I could get an acrylic fill, she proceeded to tell me all about how she doesn’t buy acrylic powder because fiber glass is so much better and listed off a ton of reasons. I was thinking ok whatever, then after she put the fiber glass fill powder on my first nail, my pinkie (the smallest of nails), she immediately said «look! look! you see the difference?!» in a demanding tone. I saw no difference, but again whatever, so I tried to throw her a bone by saying «ya I guess I see it, a little bit». SHE THEN CORRECTED ME saying «Oh no. You see it A LOT.» And huffed. I was like ok whatever.
Then she said that I had waited too long to get my fill and because of the long re-​growth and amount of her precious fiber glass powder she was going to be using she said, «You lucky I no charge you more! You lucky, lucky, lucky!» in a weird tone.
Then after she made me bleed multiple times, SHE PUT TOXIC NAIL GLUE ON MY BLOODY SKIN — without asking me if it was okay. I was like «whoa, what are you doing?» She then lectured me in a condescending tone about how nail glue acts like blood clots and stops the bleeding and how no one gets an infection this way. (I DID GET AN INFECTION FROM THAT). She then said «you don’t know this? Then I charge you more! Bahahahahaha!»
She also complained how the cost of her supplies was going up but she couldn’t charge consumers more because of supply and demand. She also asked where I got my nails done previously, which offended me because I was thinking it’s none of your business where I go. But I again threw her a bone and said «Queen Nails by Trader Joes» and the customer lady sitting next to me let out a condescending huff/​laugh! This lady was announced to be the owner lady’s BFF. The owner lady asked why her friend did that and they began to bad mouth Queen Nails.
I only went to Pretty Nails & Spa because it’s close to my house, but never, never again. The only nice thing they did was give me a bottle of water.

If you’re looking for the relaxation experience of a pedicure, and dont care about the quality of the polish or the way your toenails are treated — then this is the salon for you. Aside from the calming atmosphere and great feet/​calf massage given, the nail polish won’t last on your toes for longer than two days. She trims the cuticules way too short, sometimes causing bleeding, and doesn’t file the nails at all. I have been in three times and the saying, «third times a charm» didn’t ring true in my case. I will not go back to overpay for a cheap pedicure again. If you’re going for just a relaxing time and some clear coat, go for it. But other than that, it’s a complete waste of money.

Used to go elsewhere. No longer! Clean stations. Semi private pedi rooms. Such a great experience. Read the complaints from prior reviews, but I experienced nothing but great service. Betty is so nice and helpful. Brought my very pregnant daughter here for a Mommy & Daughter date. Great experience and fabulous «princess pedicure»!

My first time going here and most likely will not return. The lady who helped me was named Tiffany and she was more into the conversation with her co worker than my pedicure. I has to ask 4 times to cut my nails properly. I was escorted to let my toes dry and instantly asked to pay.
I get home and take a closer look at my pedicure and realized my cuticles were not cut, the Polish was clumped and also missing on the corner or my toes.
The lady’s next to me seemed to have a good pedicure, don’t understand why mine wasn’t.

I thought they did a great job! I loved my pedicure! Their chairs are very plush with chocolate and water to complete your pampering experience. I picked a color that I thought I would like, but after seeing it on my toes I asked if we could change it. At no extra charge, they switched out my color. I felt like I was allowed to enjoy the experience more than other salons. Some places just rush you the whole time. The point of getting a pedicure is to relax, feel pampered, and walk out with cute toes & soft feet. Success!

I simply can’t understand why this place has received such bad reviews. My sister and I found this place when we went to the new Tea Bar by Butte College. Its been there for years and I never knew about it (hardly ever over there). When we walked in, we were greeted by a very sweet woman. There were no customers in the store so we got to come in and sit down right away.
My sister got a manicure with polish and I got a french manicure. The woman that helped us (the owner, didn’t catch her name) was the sweetest woman. Her English was very easy to understand (which is not always the case at nail salons) and she was very smiley, encouraging us to pick out whatever we wanted and just to let her know if we wanted anything special and that she’d take care of it, «its no problem at all!».
It was the first time that I have ever had my nails done where the person doing my nails actually asked me to check to make sure I approved of the work they had done before they continued doing my nails. She filed/​cut them and checked to make sure the length was good before continuing. She also took extra measures to make sure my manicure was perfect (I wanted a line of purple glitter where the white polish started and the first application wasn’t as glittery as I wanted so she came back and did another layer, quite happily might I add).
She was just very nice/​sweet and incredibly accommodating. Brought me kleenex when I was sniffling, moved our stuff for us so we wouldn’t bump our nails on the way to the dryer. Very personable experience.
Another note — everything was very clean (much cleaner than I’ve seen other places), nicely decorated, and the pedicure stations are in their own little rooms (2 chairs to a room) so you can have a kind of private pedi!
I would highly recommend this place to any of my girlfriends simply based on the excellent customer service — and my nails look great, too!

I love this place! I tried a few different nail places in Chico before finding this one and fell in love. The owners run the place and are amazingly nice and friendly. They give you bottles of water when you sit for a pedicure and do a great job. I wouldn’t go anywhere else. You can walk in or call for an appointment. Sometimes they’re busy, so it is best to call.

The first time I went was a great experience, we laughed, and enjoyed getting pampered. My nails came out great and Betty added her signature touch, 18k gold flakes! The second time I went her and her husband opened up their shop just for me and my best friend to get our nails and a pedi done. And then she gave us a ride home! Great people, great service, clean environment and even better Nails! I won’t be going anywhere else.

This place is great, it is extremely clean, friendly very relaxing. They go out of their way to make you feel comfortable. I got a pedicure and next to my very nice chair was a fresh water bottle and some mini candy bars. what a nice touch, they also use top quality products, nice lotions, good scrub, less harsh fumes. I also really like that i had some personal space, the chairs are in individual rooms, which i prefer instead of everyone starring at everyone. My nails look fantastic, and still do 2 weeks later. The best part, the day i got them done, i didn’t wait long enough for the to dry and i messed up the polish when i got home. totally my fault, but i went back the next day and she fixed them no problem free of charge no questions asked. The only reason i didn’t give this place 5 stars, is because the massage part of the pedicure wasn’t great. Seemed kinda short, and wasn’t very relaxing. But i would still go back there again and again. because of the good quality work, cleanliness, nice personal space, and the fact that they are trying very hard.

First time I went there it was great! The second time the prices were jacked up and the ped wasn’t the best. Bummer

Once again Betty has surpassed my expectations in her nail art! Not only is the shop spottlessly clean but the warm reception I get everytime keeps me coming back for more!