AAA

I needed my work truck towed a couple miles and AAA refused to help me. They claimed my ford weighed 15 000 pounds even though it only weighs 7800. They refused to listen to me and look at the ford website. My registration says the correct weight and I have a receipt from the scales at the landfill showing the weight is what I said. They didn’t care and confused the max payload with the actual weight. My family has a gold membership and a premier membership and we will not be renewing because of this, there are better options out there now. Why would I pay for a service that outright lies and refuses to help you once you’ve paid them their dues. I’m really looking forward to the generic response to this telling me how they are going to look into this. AAA will be out of business soon it’s obvious they are hurting for money and cheating their customers.

When calling in for roadside assistance, customer service was great and the girl I talked to was super friendly. She told me it would be about 45 min but probably less because of my close location. Well after waiting about an hour and fifteen minutes with no one in sight I called to check status and was told the technician got caught up and it would be an additional hour before someone would get to me! I ended up having a nice stranger stop and help me! I can’t imagine if it was a serious emergency. NOT HAPPY!

The service provided by AAA thru Chuck Patterson was great. Travis Twyman helped me with my car, I was so pleased at his service and how polite he was. Besides the quick response that, he also provided my neighbor with. You are lucky to have him as a representative.

After buying a new vehicle I come to find out I was going to be up rated I thought the new bill of $ 178 was extremely expensive. I started shopping around and finally called AAA expecting an even higher rate. I was greeted by young gentleman, Brian Seateurn, he informed me my current policy’s coverage didn’t make much sense and explained why, Brian walked me through my coverage options and answered all my questions. I do travel a lot so he recommended I go with the PLUS membership plan which covers up to 100 miles of towing and roadside assistance plus many other options, the whole process took about 10 – 15 Minuets and we did everything over the phone.
Brian raised my coverage by thousands of dollars, saved me over $ 900 a year and informed me I will continue to save with all the discounts I will receive by simply being a AAA member. Brian is extremely knowledgeable and quick. He will guide you in the right direction and take all your needs into account to give you the best coverage tailored to your needs.

Terrible costumer service. Cesar signed me up and I wish he would have been the only person I talked too there he was great. I called cause they couldn’t get a point off my license. The dmv and courthouse had nothing on my record. When I called to cancel my coverage (cause none of the other company’s I called had any point in my record) the women gave me attitude and put me on hold where I waited 17 min on hold before I realized she was just playing a game. When I called back an hr later and said I wanted to cancel my plan she put me on hold for 30 sec and said oh so you were the one who wanted to cancel cause a point in your record. Obviously just asked her co worker and she explained she put me on hold just cause she could. My policy was canceled in 3 min. Like I said before I wish the women you have for receptionists were as professional and courteous as Cesar.

Local Office is great, but when calling in to make an appointment to have a windshield repaired my call got routed to an out of the area location and I had to navigate through a mess of automated menus and when I finally talked to a human being they didn’t know why I was calling!!! Very frustrating…

In addition the form responce below my initial review I got a private message. In that message they wanted my full AAA info. I responded that the branch manager should have it and that my time on this issue has exceeded what i find reasonable. I was not at home so I didnt have my policy number. I did provide my phone # and name as listed on my account also reminding them the local branch manager has all of my info. They never called or followed up. Expect this kind of dishonest and terrible service if you waste your time going to this branch. Better off with the 800# or another agent in another location that might have an ounce of honesty and integrity. I am sure if you never have an issue this branch is fine, aside from the curt reception they lead with when you walk in. However insurance is very much for preparing for the future and your future needs. If you are like i was and trusting these individuals to be honest you will be disappointed. They did own the mistake and call it being «misinformed» but they wont fix it. I hope to never set foot in that building again.

I like to go here for registration instead of the DMV. The location is easy to find/​access, parking is great, and the building is nice. Sometimes there’s a line at the DMV counter when groups of people come in at the same time so you might have to wait 2 – 5 mins for service but really, compared to the DMV it’s a breeze. Always good experiences there.
Just remember they don’t take credit/debit…made that mistake once and had to run to the atm for cash: /

We enjoy the convenience of renewing our vehicle registrations in this office each year. I also visit the Chico office to pay my membership, as well as collect maps and travel information. The employees are always smiling, courteous and very helpful. They are also quick and efficient because we never have to wait very long, even when there is a line. Thank you for great customer service!

The agent helping me was new on the job, and I was missing my card. Her coworker helped her to order a new card for me, and to issue me some travel books. Both workers were very helpful and pleasant.

Jane Knutson of the Chico AAA Branch has been a joy to have as an agent and has been very helpful in making sure my motorcycle coverage was in place earlier this year.
Since my family and I moved to Chico in December, 2008, Jane has been great in helping us get the coverage we needed for auto, motorcycle and home.