Wingstop

They messed up my order twice and refused to give me a refund. Never ordering from here again. Also, the «manager» tonight who is actually a shift lead was incredibly rude to me. If your order is right, you won’t have any issues and the food is great. But if your order is wrong, you will regret giving them your money.

DO NOT ORDER FROM HERE UNDER ANY CIRCUMSTANCES
I’ve picked up wings from this location before with good results. The delivery service is an entirely different story, however. Placed an order online at 6:16. It said it was scheduled for delivery at 7:46. I called at 8:05 when it still hadn’t shown up. I was told it had left about 10 minutes ago, which would have made it leave the restaurant at 7:55. It was finally delivered at 8:22. Two hours and six minutes for wings? I could have slaughtered and cooked the chicken myself, twice over, in that amount of time. Repeated attempts to talk to the manager were met with being placed on hold, only to have no one answer. When we did finally get through, we weren’t able to talk to the manager, and the only refund they offered was for the drink that was missing from the order. Don’t waste your time, and don’t go through the hassle of dealing with these people.

Good wings.

While the wings might be just average, the staff that work at this location are great. Very friendly and fast. They always use your name and the order is always correct.

The wings I ordered to be delivered were cold and the wrong sauce! Horrible service. Never again. Make sure you look at your order before leaving, they seem to get everything wrong!

First time I ordered delivery food was cold, second time they forgot half the order. Poorly managed, don’t waist your time.

Buffalo wings were great so I recommend this place it’s clean and friendly and lively I won’t go anywhere else the woods when I’m on this side of town

The moment I walked in this door I was really disgusted… the floor is SOOOO dirty that the door sticks on your way in… You have to shove it open! It also smells dirty and is freezing inside. I’m afraid to even eat the food. I can’t come back here until this place gets a deep cleaning.

I’ve ordered from this location a few times, and each time the food has been correct, hot, and tasty.
TIP: if ordering delivery, specify for your wings to be extra crispy so they don’t get soggy by the time your food arrives!

After going to Buffalo Wild Wings my entire life to cater to my wing cravings, being introduced to Wingstop was a welcome change. I have been coming to this location for almost a year now, and have had a great experience every time. The staff is always friendly and we love to talk to them. The food sometimes takes a while to come out, but it is always good. I have never had an issue with quality here. I live for the ten dollar drink wings and fries combo. The value blows Buffalo Wild Wings out of the water. Also, the aesthetic of Wingstop is absolutely incredible. The old blown up photos of different world events, the rustic green and metal color scheme. All of it is brilliant.
Great restaurant. Make sure to check it out if you are getting a bit tired of BWW.

My fiancé and I stopped in after work. We ordered 20 boneless wings with 4 different flavors and also an order of fries. They accidentally gave us lemon pepper instead of Serrano pepper. Lexi was very helpful in fixing everything and replaced the 5 wings for free. Great atmosphere and clean.

Wanted hot wings so I found this place in the area. I read the reviews and saw they often get their orders wrong and it’s true. I tried to combat this by ordering in person. Get back to my mom’s house and what happened? Yep. Order is wrong. I walked back to the place and informed them of the mistake. The really interesting thing is as I was waiting to inform them of their mistake, the worker sounded as though she was on the phone with a customer with the same complaint. When she looked at the wrong food they gave me she said…“oh that’s what happened”…it wasn’t said directly to me more to herself. They did correct the order but did not offer anything except an apology for the error. I wasn’t looking for free food but the offer to return my money for the inconvenience would have been nice and does show great customer service. The food was ok. I ordered the original hot which was not hot at all and I didn’t enjoy the fries. Probably because they were cold by the time I got to them as they didn’t offer me fresh fries.
I won’t be back. Not because of the ok food or the bad customer service but because they weren’t the most sanitary. None of the workers were wearing gloves and one was touching the raw chicken with his bare hands. Afterwards I even saw him go out to the pop machine, press buttons for the drink and go back to the kitchen. I also saw that same worker take a tray and push garbage down with it… then take the tray further into the kitchen. It’s enough to not make me order from their again.
If all this happened in the 20 – 30 I was there… can’t imagine what else is going on!

I was given an incomplete order from this location and the person on the phone refused to send back the delivery driver to give me my ranch sauce. If you enjoy wings as much as I do this is a very necessary item to make a full meal possible.
The person on the phone was also very rude and combative. She refused to let me speak to her manager and only offered a refund of 0.99 cents for the ranch. I explained this was not satisfactory and I would prefer my ranch sauce and she refused to do anything other than tell me that they delivery driver would not return and all I would get is 0.99 cents and *maybe* a call from someone the following morning.
I was also put on hold for almost 10 min total while waiting for a response from them. This is not the first time I have had problems with this location but I can honestly say this will be the last time I order from Wing Stop and I will never recommend them to anyone again. In face after this experience I am much more inclined to discourage anyone from ordering from this location again.

Wings took two hours to arrive (at which point they were cold) and they charged my credit card twice. People make mistakes, not a big deal, however, three weeks and multiple calls later I still have not had the second charge taken off. The manager says she needs to speak with her bosses and then forgets about it until I call back to remind her of our conversations.
I never write Unilocal reviews but feel the need to so that others can avoid dealing with this. Avoid.

Infuriating.
Placed my order at 00:30. Was called at 01:15 whereupon the delivery man complained that he never heard of my street and I gave directions. He called again to complain at 01:40. Gave detailed directions again. Called WS and spoke with Megan who informed me that they hire an independent cycling delivery arrive and «it’s not like I’m on the back of the bike with him.» I called the cyclist delivery man six times he never answered. Was then told to call in the AM as the register was closed to obtain my refund. TWO FUCKING HOURS AND NO FOOD. WS shall no longer receive my custom.

I work in a nearby location and it’s always a welcome pleasure to stop in and receive excellent service in a timely fashion. The food is always on point and reasonably priced (Esmerelda the manager does an awesome job!) and I recommend this location to anyone.
Keith H.

Usually find it useless to review a large chain like this, but the franchise owner (or manager?) was one of the nicest dudes ever. You can tell that carries down to all the other employees because the customer service was great. They were very attentive and even apologized for the long wait (it was like a 10 min wait, which i assume is the normal time needed for cooking wings)
Wings are obviously decent, always comes out crispy and juicy. The size of wings here are a little smaller compared to the other wing chains, but the flavor and texture is worth it. Favorites are the Hot and Lemon Pepper!
Typical Wingstop food, but the workers here definitely make the visit worth it!

Let me start off by saying I love wings and was so excited to order from here.
I ordered online for pickup. The pick up time was 12:15. I go in there at 12:20. I stand and stand and wait and wait the people working there didn’t even acknowledge me… Wtf?! Finally I say «hi there». Still they don’t acknowledge my presence. Finally they talk to me I tell them I’m here for a pickup for Molly. They look at me like I’m insane. I say I placed an order online. They stare at me more. The manager is standing by the carry out area literally moving receipts around for deliveries, for which NO food at all was even ready.
Anyway people in there were fucking pissed and had been waiting some for almost an hour for their food. At this point I know that wings are no where near my future.
I wait. I ask the lady how long it’s going to be. She says «5 min» but I can see in the kitchen there’s no food ready. I know, she is lying.
My boyfriend convinces me to stay. I stay for approximately twenty more minutes and finally my food is ready.
Once we got the food it was honestly pretty good. The service and overall experience was just shitty. Good luck to anyone who orders for delivery — had I not gne in for a pickup I don’t think we would’ve gotten our food for several hours, if at all.

The wings here are very meaty. I like the variety of ways chicken is cooked here, and the fact that they deliver. I was expecting a little more bang for the buck because the dishes are somewhat pricey, compared to similar places. Seating inside is very small, with just a few tables. I’ll order again, but probably just take out.

I would rate WS 2.5 stars out of 5, but because you cannot do half ratings, I’ll give them the benefit of the doubt.
My boyfriend orders here about once a week. For the past month, I had ordered here too, but I think the wings are just AVERAGE. And if you think that Bdubs wings are average, these are below that.
To me, the oil they use for frying tastes funny, and I think I’ve limited it to that, because when I’ve gotten wings with no sauce they had a different starchy taste.
Overall the staff is somewhat friendly. About a month ago, my boyfriend and I placed a very large to-​go order for both of us and some company we had over; about ¹⁄₃ of our order was incorrect. We were told we were refunded $ 17.01 to our account (for the incorrect order) which was a terrible and rude hassle to even get that. Just now when we tried to use our credit it «somehow» was only $ 11 worth of credit.
I’m not going to mention any names, but I do understand this does not affect the quality of the food. However I still think the food is okay. Before the incident with the incorrect order I STILL thought their food was just okay. My boyfriend is not affected by the incorrect order incident and will still enjoy eating their wings, I on the other hand will not. I will tell you one thing, they slather on the sauce, which some like and some don’t. Oh, and they are open late, so I guess it satisfies the drunk weekend crowd.