Village Eyecare

I had been a royal customer of this place for the last 10 years, and I will NEVER go back again!
Here is what happened. I ask for a quote of a pair of prescription sunglasses with progressive lenses and they gave 3 different prices via 2 store visits and 1 phone call in the last 3 weeks: $ 575, $ 160, $ 375. When I pressed for an explanation on the price discrepancy, they either ignored my question or implied that I gave incorrect or incomplete requirements. And the women in that store was extremely rude!
This experience makes me think that, at the best, the staff in that place do not know what they are doing; and, at the worst, they are deliberately over-​pricing the customers.
Be careful and stay away from this place.

This is where I go to get my yearly vision tests. Great service and convenient location.

Incredibly friendly staff with very knowledgeable doctors. They really put a lot of effort into making patients feel comfortable from the second they arrive.

I have been going to Village Eyecare on Taylor for a few years now. This place is great and I have had really good experiences when I have gone there. They have a good selection of glasses and everyone that works there is very friendly. I can walk here from my condo so it is super convenient. If you are in need an eye doctor — check this place out!

It was a good experience. We were seen on time. Staff was courteous. Doctor was knowledgeable and suggested all possible options. There was no pressure of buying glasses or contacts. Easy breezy

This was my first visit to Village Eyecare. I had a wonderful experience overall. Everyone was pleasant and very attentive. I liked the fact all the Assistants worked together. If one was on the phone another took care of you. They have a nice selection of frames.

Love this place, been going there for 4 years. Super nice staff! The doctors are awesome and helpful.

Great place to go for eye care. The selection of frames is great. The people who work here are friendly and are willing to address to your needs. During my appoiment the doctor took her time to actually observe my eyes. She knew exactly what to prescribe with my dry eyes and also gave options as well to change contacts. Would recommend to anyone.

Great doctors and customer service. State-​of-​the-​art equipment. However, I don’t find their selection of frames to be all that great, and they’re pricey. I usually end up getting my prescription «to go» and ordering frames from Zenni.
UIC students: they do accept CampusCare!

Great collection, friendly staff and knowledgeable doctors.

Seriously, this place made my long long quest of searching for glasses turn into a dream come true. Lori was amazing, relaxed, didn’t push anything on me, and took the extra time to review the total costs for using my benefits towards either lenses or contacts. I saved $ 80 through that process. Totally recommending them to everyone!

Very enjoyable visit to the optometrist! Nice, clean office, helpful staff, and caring doctor. I would recommend them highly!

I started going to Village Eyecare on Taylor a couple of years ago since it is so close to my house. Since then I’ve referred a handful of people there.
The doctors are great, the office is modern, clean, and I have absolutely nothing but good things to say about this place. One thing I like is that there’s never any pressure to purchase frames like other places that I’ve been to in the past.
This place is highly recommended!

Dr. Sarai and the staff at Village EyeCare are Amazing. I appreciate Dr. Sarai and his thoroughness with his patients, he goes through everything with you and doesn’t rush you in and out of there, he cares and has his patients best interest. I have Type 2 Diabetes and he is concerned and always checks my eyes for diabetes and ask me about my Sugars and if they are under control to make sure that I understand clearly what he is looking for with my eyes and my diabetes. Which is very important to me.
I have been going to Village Eye care for 5+Years and love it. I always recommend them to friends and co-​workers who are looking for an eye doctor and they have multiple locations to meet most areas and needs.
My experience there is always top notch!

I love this place! They are always so nice and helpful. They make you feel like part of the family. Follow ups are great and all of the doctors are always glad to help and teach if you have any questions.

Warm environment. Great selection of glasses but on the pricey side.

The staff here is so great! Dr. Sarai was very thorough and was an extremely awesome guy to talk to aside from the actual exam. Went home with a new prescription which included contacts to treat astigmatism that was not noticed by another OD. Let’s just say that I have not seen objects this far away for some time.
Lastly, the staff was so helpful in sorting out what my insurance and FSA account would cover and not cover, which can always be confusing and a headache. They made everything smooth from beginning to end. Highly recommend Village Eye Care!!!

Great customer service from scheduling appointments, the great reminders, no waiting and great support from all of the team. Eye exams and appointments I don’t mind making and keeping.

SUCH a great experience here! It had been awhile since my last eyecare visit so I did a lot of searching on Unilocal to make sure I chose wisely, and so glad I did. Very nice people, Dr. Pepsi (that’s his first name but still fun to say) is nice and approachable and very nice at explaining things.
I feel very confident in my decision to go here. The staff has been very nice every time I’ve been and the gal that fits you for glasses is also extremely nice and helpful.

Dr Sarai was the best eye doctor I have ever seen, and his staff was incredibly helpful. I’m one of those people that has terrible vision, hates wearing glasses, and due to running an online business– am always staring at a computer screen drying my eyes out — making contacts super uncomfortable. Dr Sarai was able to find a brand of contacts for me that are super comfortable and his staff even chatted with me about computer specific glasses that would help me. Even though my vision had only changed 5%, I’m seeing SO much better now. Would highly, highly recommend him.

Great professional service! Would definitely recommend to everyone.

It had been two years since I’d gotten a vision exam, and I’m so glad I stumbled upon their office! Doctors are helpful and don’t rush through your appointment; they take time to answer questions. There were no issues with scheduling and no long waits! There is also complimentary coffee and water. They helped me find the perfect frames and I can’t thank them enough! I would have given 5 stars, but they’ve got some pretty big price tags. Overall a great experience, definitely worth the price.

Very helpful and quick. I had an emergency so I showed up there and they took me right away and told me what was wrong. They prescribed me medicine and now my eye is fine. I recommend this place.

Dr. Sarai is Awesome!
His optical assistants (AnnMarie ++ Jay) are extremely friendly, the nurses/​technicians could use a bit of a «congenial» tune up… But overall your experience will be pleasant.

Dr. Sarai is great! Staff is very friendly and efficient. Scheduled times are kept. I have been going here for years and have nothing but great things to say. I always recommend the office to those looking.

My son & I have been going to Village Eye Care for several years. We have always had the best customer service from Dr. Sarai, who takes the time to explain everything to you. The staff are professional & helpful as well. I highly recommend!

My first experience here. Top-​top-​notch. I had a full eye exam and bought glasses and contact lenses. The exam was the most comprehensive and thorough I have ever had, with both cutting-​edge diagnostic technology and plenty of old-​fashioned doctor-​administered tests. Professional, thoughtful and super-​friendly help from Dr. Sarai and two technicians — one who performed a few of the initial tests (sorry — don’t remember her name) and Lori, who was fun, energetic in finding me the right frames, candid about what was a good and a bad idea, and extremely knowledgable about optics, frame design, and how to best use my insurance coverage. An absolutely fantastic experience; I felt that everyone was committed to making sure my eyes were healthy and that I got the right glasses and lenses. Good prices for contact lenses, too.

I have been going to Village Eye Care for many years. Dr. Sarai and staff are very professional with a big touch of warmth. The office has the latest equipment to assess the medical condition of your eyes and Dr. Sarai provides a complete explanation of all concerning your site. If you are looking for a complete eye care facility Villiage Eye Care is the place to go!!!

great service, nice atmosphere, clean and helpful

I love this optometrist !! They are the friendliest & most helpful people I’ve ever been too. They help you to maximize your insurance benefits so you spend as little out of pocket as you have to. Dr. Sarai Pepsi is great at what he does !!! I’ve been going here for 3 years & don’t plan to see anyone else !

I really was impressed by the doctors and technicians here. very friendly and inviting space. Lori, a technician, helped me with understand my insurance and was very easy to talk to. I will be coming back!

How often does the owner of a business actually work with his/​her customers? I was astonished by the level of customer service and attention I received from not only Dr. Sarai (the owner) but also from his two other staff who were very kind women. I had a comprehensive eye exam for both glasses and contact lenses. Plus I bought the $ 50 for $ 100 Unilocal coupon! Nowadays it’s easy to buy glasses from Warby Parker etc. for fairly inexpensive glasses but after my visit to Village Eyecare I absolutely see the value in coming in, in person, to one’s local eyecare shop. I got GREAT service, spent about an hour just scoping out new frames and the ladies were super helpful as I tried them on, plus I got a great estimate on future contact lens purchases! Overall staff were extremely kind, patient, and gave me 110% customer service — they went above and beyond! I highly recommend giving Dr. Sarai and his staff a visit, you won’t be disappointed!

Easy to schedule, and quick and efficient appointment without feeling rushed over by the doctor. Exactly what I look for in any appointment!

Great place to get a through eye exam our whole family comes here !!! Great and friendly staff !!

Honesty, Dr. Sarai is the best eye doctor i have ever visited in my entire life. I have some other health problems that effect my optic nerves and i had terrible headaches so i have decided to make an appointment. When he heard about my condition he decided to do couple of extra test and explained to me in details what is going on. It was a relief to see what the tests meant and why i might have those headaches. He also told me he would sent the detailed results along with a letter to my own doctor so my doctor would know how my condition is going! I am really impressed how he cares about his patients. He is a great doctor and i would strongly reccommend him!

The best! Great staff and Dr. Serai is awesome. Very helpful in selecting nice frames that suit the individual. The best service!

Dr. Sarai was very helpful and thorough. The staff here is amazing! I’ve been to other boutique vision centers before and have YET to receive the level of quality service that I received here. I was so pleased with my visit that I made them my go-​to for any eye care related stuff I will need in the future :)
Their selection of frames is also pretty expansive.

I’ve been going to LensCrafters and Americas Best for eye glasses for years until a friend recommended Village Eyecare. I’ve been wearing glasses for 25 years and was impressed as how comprehensive the eye exam was. The Dr. Sarai was very friendly, knowledgeable, took his time and explained everything he was doing — I was impressed.
They have a great selection of eyeglasses, however they are expensive — but no more then any other retailers selling designer glasses. My only issue with them, unlike the other retailers, they don’t offer a selection of cheaper frames. BTW, the staff was super helpful and friendly and helpful. While I didn’t purchase my glasses from Village, I found the same frames on eBay for a fraction of the cost, I do plan on getting my Rx filled here. I’ve heard they have an onsite lab and can fit the lenses within a couple days.
Overall, I had a great experience here and highly recommend this doctor. If you’ve been going to the chain places, you’ll notice a big difference in the care you receive here.