Chase Bank

I see this branch has gotten some bad reviews, but in my experience, I have never experienced any issues. They are quick, very helpful, and Joe is amazing! Going to Joe is like going to your buddy who can help you make the right financial decisions based on your situation.

Just stopped in to use the ATM (it’s pretty close to Mario’s Italian Lemonade). The inside of the bank looked nice but the lobby with the ATMs was a bit dirty. They did have some awesome new touch screens which allowed you to get bills smaller than 20s. Pretty neat!

Our local Chase location. Convenient, never has long lines. OK staff.

The parking lot is pretty small but I’ve always been lucky enough to pull up and find the last open spot. The service is quick and friendly. And I cannot complain about the area, I love Taylor Street.

I go to this bank if I need to go to a bank. It’s close to work which makes it very convenient for me. Now if only their parking «lot» was the same! There are like 6 spots. Really?! I guess they expect a lot of foot traffic. Anyway, I came here to get Euros when I was going to Germany. They were helpful and I got them in two days. Other than that experience, I always feel that there is a constant line and not enough tellers. Uh, when you see 5+ people standing in line, you probably should have more than 2 tellers working. You’re located on Taylor St. for goodness sake. So, for the parking situation and the constant waiting to do a simple deposits, I think I will just go to another Chase. One that is convenient to my house.

I like Chase a lot but I stay away from «this Chase Bank» as far as possible. I’ve been to this chase maybe 4 – 5 times that I am confident to say this Chase Branch has the worst customer service and lowest customer satisfaction.
This is the only branch, that’s right, the ONLY branch I would got into an argument with a bank teller. They really don’t give a damn about their customers. I was waiting in the line hopefully to solve some issue with my misunderstanding of my statement but they have absolute no idea what they were talking about. Glad hat I took 2 years of accounting course on top of that I had to Google my iPhone for some «banking» terms, and at the end, they refused to help me with my problem. Are you freaking serious? I waited 20 minutes and wasted 20 minutes for nothing.
The next day I went to the branch by my house in Skokie, and they solved the issue in less than 10 minutes.
One tip for you all, STAY AWAY from this branch.

Perhaps this is the worst Chase branch I have ever been to. That’s not saying much, I tend to try to do everything online or through other services but sometimes I just have to go in.
Taylor Street’s Chase is unique in that they have apparently started to follow Walmart’s trend of useless employees in the form of greeters. Now, technically I doubt these people are supposed to be just standing at the door greeting you, I think the position of «teller» entails actually serving customers, but here is how it breaks down.
You enter the building and two to four employees will be congregated around the first desk at the entrance. They’ll look up, cheerfully greet you, then turn back to their little pow wow discussing how best not to give you an ounce of help. You walk up to the queue and sit, visually firing ballistic cruise missiles at the unmoving monuments to monetary fidelity, hoping they will catch the hint to open one of the six desks that can take deposits, cash checks etc. No, not so lucky, even after asking if they are «open» which is a polite way of asking if they are capable of moving their near comatose vegetative asses from the position of being a pain in your ass.
Oh well, I’m moving. If you’re unfortunate enough to have an account with Chase I suggest finding a different branch. If I ever find a helpful one I will try to let you know.